PROFESSIONAL SUMMARY:

• Around 7+ years of experience as a Salesforce CRM Developer/Administrator including analysis, modeling, design, coding, testing, maintenance of CRM systems.
• Acquainted and well versed with CRM processes like Sales, Customer Service and Customer Support, Business Processes and recommended solutions to improve their processes using SFDC.
• Software Development Tools, Methodologies & Environments: Rapid Application Design (RAD), Toad for Oracle SQL, PL/SQL., Stored Procedures, Serena Dimensions, GitHub, Business Objects, Captiva, Documentum, Docusign, Rightfax, Exstream, Jenkins, Vlocity, Salesforce.
• Good experience with Configuration, Customization, Development and support experience on Salesforce.com Platform.
• Expertise with salesforce.com administrative activities: Creating Profiles, Roles, User, Permission Sets, Record Types, Page Layout assignment, Search Layouts, Field - Level Security, Custom Tabs, Validation rules, Formula Fields, Email Services, Reports and Dashboards.
• Skilled in customizing Salesforce standard objects like Accounts, Leads, Opportunities, Cases and Campaigns along with good expertise in Data Validation, Sales, Marketing, Customer Service and Support Administration
• Good experience in setting up Organization Role Hierarchy, provisioning data visibility rules by configuring OWD, Criteria/Owner based and Apex managed sharing rules.
• Strong Implementation and Integration experience using Custom objects, Triggers, workflows/ workflow rules, Approval Process, Visual Force Pages, and Apex classes.
• Expert in Salesforce Sales cloud, Marketing cloud and Service cloud implementation.
• Good Knowledge oncreating Lightning components and Lightning Applications.
• Proficient in using meta-data migration tools like Eclipse IDE and Salesforce Apex Data Loader.
• Conducted Gap Analysis on Vlocity Insurance Cloud functionality to shore up any process gaps between current and future state capabilities. Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components to make Lightning Application mobile and software analysis.
• Proficient in Data Migration from Traditional Applications to Sales Force using Data Loader Utility.
• Proficient in creating Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Advanced knowledge of APEX, including but not limited to scheduling, Web Services API, Triggers, Custom Controllers, Design Patterns, Dynamic Apex, and Batch Apex.
• Experienced in integration of Salesforce.com with external applications by using Web Services API, Metadata API and SOAP.
• Experience in working with OOTB (Out-of-Box) features for creating custom layouts, business processes and email alerts.
• Designed and Developed Vlocity CPQ for couple of telecom clients.
• Extensive working experience on different work environments including Development, Test, UAT and Production.
• Design and Develop customer solutions in Vlocity, Visualforce, Apex, CSS, Javascript and other technologies .
• Participated in all stages of Software Development Life Cycle (SDLC) System Analysis, Design, Development and Testing.
• Experience with working in Waterfall and Agile methodologies.
• Expertise in Force.com technology stack APEX, SOQL and SOSL.
• Experience in developing community portal for volunteer community.
• Develop and implement training for end-users. Create and maintain all training materials and guides for processes related to Salesforce.com business applications
• Strong communication, organizational and interpersonal competencies along with detail Oriented and problem-solving skills in the technology arena.

TECHNICAL SKILLS:

Salesforce technologies: Custom Objects, Roles and Profiles, Workflows, Assignments, Approvals, Triggers, Record Types, Dashboards, Security, Field updates, reports,SOQL, Visual Force Pages, Apex Classes, Apex Trigger, Lightning Components, Aura Bundle, Lightning App Builder, Data Loader, Storable Actions.

Force.com Tools: Force.com Eclipse IDE, Apex Data Loader, Jitterbit, Workbench, Force.com Apex Explorer, Single Sign-On (SSO), Force.com Migration Tool, SOQL, SOSL, Service Cloud, Marketing cloud, Sales Cloud,Salesforce APIs, Force.com Excel Connector

Languages: Apex, Java, Sql, jQuery, AJAX, PL/SQL.

Web Technologies: HTML5, CSS3, XML, REST, SOAP, JavaScript.

Operating Systems: Windows, Unix, Linux.

Office Tools: Microsoft Project, MS Visual Source, Apttus, MS Visio, MS Office

IDE and Editors: Eclipse, RAD, My Eclipse and Force.com Eclipse IDE, Visual Studio Code

PROFESSIONAL EXPERIENCE:

Confidential, Chicago, IL

Sr. Salesforce Developer

Responsibilities:

• Created UI Pages using Lightning app builder.
• Experience in building reusable UI components with lightning component framework using Aura Bundle.
• Implemented Custom settings to store reusable data and Meta Datato store data about data in the organization such as structure of objects, fields etc.
• Implemented Lightning Page Layouts, Lightning Pages, Lightning Tabs using Lightning App Builder.
• Developing custom lightning components to fulfill the business requirements on standard and custom objects.
• Implemented Storable Actions in lightning components to perform client-side cache for webservice callouts and manage the rate limits.
• Experienced in Unit Testing, for the customizations and developments done during the project.
• Involved in migrating the data from Oracle database to Salesforce application using Apex Data Loader.
• Developing custom code inside Salesforce using Apex classes, Apex Triggers, Visualforce pages.
• Developed Vlocity Omni Scripts and their functionality based on the business requirements.
• Worked on Vlocity Data Raptors to extract, load and transform the data from Salesforce objects.
• Develop Vlocity-Cards which integrate with Vlocity-Actions for Omni Scripts.
• Hands-On experience with Sales Cloud, Service cloud, Community Cloud and NPSP Managed Package.
• Executing declarative Salesforce application configuration such as Profiles, Permission sets, Page Layouts, Workflows, Process Builders, Validation Rules.
• Implemented Scheduled Batch Apex Jobsas a solution to delete the non-approved reservation requests.
• Wrote several SOQL, SOSL queries to update or retrieve data from the org.
• Creating unit test classes for code coverage of all the new apex classes created as a best practice.
• Modifying, creating and implementing Boomi Integrations for Refund/Reclass functionality.
• Integrated third-party API known as Smarty Streets to Salesforce for address suggestions and auto-completion of addresses.
• Validating Address Doctor Integration for address validation.
• Managing deployments and source code control management through different development environments using Bitbucket, SourceTree.
• Tracking bugs and user stories created using Azure Devops.
• Using Apex and Visualforce to create unique solutions using Visual studio code.
• Partnering with peer developers to successfully complete stories and communicating issues and delivery risks to Project Manager.
• Participated in Agile methodologies such as Scrum, Kanban.

Environment: Salesforce.com, Apex classes and triggers, Visualforce (Pages, Component & Controllers), Lightning (components, controllers, Helper classes), Lightning App Builder, Sales cloud, Service Cloud, Marketing Cloud, Boomi Integration, Smarty Streets Integration,Address Doctor Integration, Scheduled Batch Apex, SOQL, SOSL, NPSP Managed Package, Visual Studio Code, Custom settings, workflows, Process Builders, Profiles, Permission sets, BitBucket, SourceTree.

Confidential, Washington DC

Sr. Salesforce Developer

Responsibilities:

• Developed Lightning components and Lightning apps to provide better and more interactive interfaces to end users, which help in sales enhancements.
• Added Lightning Component to Lightning Pages and Record Pages using Lightning App Builder.
• Created many Lightning Components and server-side controllers to meet the business requirements.
• Implement event-based communication between lightning components using Component and Application events.
• Implemented Lightning Framework using Aura Bundle which includes lightning component, controller classes, helper classes, design classes to handle business logic, design aspects of the development.
• Developed and maintained test classes for controller classes to keep a track of code coverage.
• Have worked on Apex classes, Visualforce Pages, Controller classes and Apex Triggers for various functional needs in the application.
• Developed Visualforce pages using components like Action Function, Page Block, Input Field, Action Support, Data Table, Data list, Command Link and Command Button.
• Created custom Report types and Dashboards so that users can generate reports and visualize data on dashboards.
• Developed several Workflows, Flows, Validation Rules, Approval Processes as per business requirements.
• Written SOQL, SOSL query language necessary for the application in Apex Classes and Triggers.
• Performed Salesforce.com configuration activities creating Users, Roles, Profiles, Organization Wide Defaults, Permission Sets, Public Groups and Queues.
• Implemented Email to lead, Web to lead functionalities and Data Loader to bulk load leads data into Salesforce.com from other databases and CSV files.
• Used Email to Case, Web to Case features and created a community where the customers can create, update and manage their cases.
• Implemented SFDC Integration using REST/SOAP Web Service API'S. Integrated the SOAP/REST API based Web Services on Demand for extracting the data from external systems.
• Gathered business requirements by communicating with user team and trained team on how to efficiently utilize the system.
• Used SOAP based Apex Web Services to send/update data from Salesforce to an external order tracking system.
• Performed Apex Callouts from Salesforce to aninternal API to get tracking information of an order.
• Hands-on experience in Scrum agile methodology.
• Deployed application from Sandbox to Production environments using Change sets, Eclipse, Github.

Environment: Salesforce.com, Apex, Visualforce (Pages, Component & Controllers), Lightning (components and controllers), Aura bundle, Component and Application Events, Profiles, Permission Sets, Data Loader, Communities, REST/SOAP API Web Services, Pages, HTML, Java Script, Workflow & Approvals, Reports, Ajax, JQuery, Custom Objects, Custom Tabs, Data Migration, SOQL, SOSL, Change sets, Eclipse, Github.

Confidential, Chicago, IL

Sr. Salesforce Developer

Responsibilities:

• Created and maintained Reports and Dashboards to provide fast access to key business metrics.
• Worked on writing Apex Triggers and Apex Classes, Batch Apex, Scheduled Apex.
• Provided development, implementation, and updating focusing on Sales cloud .
• Ability to analyze requirements, determine, document and communicate the optimal design/development approach to meet the requirements.
• Administered, configured, maintained Salesforce.com application user profiles, roles, assigning permissions, generating security tokens, validation Rule, upgrade installation.
• Defined objects and Field Level Security for different profiles.
• Wrote an Apex Trigger on Contact for cross object field update for reporting purposes.
• Enhanced Apex Class and Visual Force Page to create a custom Related List, showing activities for selected contacts or clients.
• Web application development for backend using Angular JS with cutting edge HTML5 and CSS3 techniques.
• Developed Object Oriented JavaScript code and responsible for client-side validations using JQuery.
• Worked extensively with the business sales and marketing teams for gathering business requirements and effectively communicated guidelines regarding project scope and project estimation timelines on a regular basis.
• Configuring Email-2-Case customizing the service cloud for various business support groups.
• Implemented Salesforce Service cloud for implementing Contracts, Case management and Asset administration for its business on Salesforce cloud platform.
• Performed administrative tasks such as managing Accounts, Contacts and Cases, setting workflows and approval process for approving new accounts and other business process.
• Customized Salesforce.com User Profiles by setting Standard and Custom objects layouts, Custom App, Field-level Security, Permission Sets for client services and marketing.
• Worked in different sandboxes for development and testing and involved in migrating the code to production instance in installments using Change Set.

Environment: Apex, Force.com platform, Web Services API, Visual Force Pages, Controllers, CSS3, Encryption Fields, Workflow & Approvals, SDFC Service Cloud, Security Controls, Page Layouts, HTML5, Java Script, Reports, Dashboards, Eclipse IDE Plug-in, jQuery, Angular JS, Windows XP, Oracle 10g, Sql server 2008.

Confidential

Salesforce Developer/Admin

Responsibilities:

• Involved in Salesforce.com Application activities and customized the apps to match the functional needs of the organization.
• Worked on maintaining the functional areas of accounts, contacts, leads, campaigns, opportunities, quotes, activities, dashboards.
• Customized the dashboards to monitor lead activities based on sales geography.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components.
• Manage users, Public Groups, Profiles, and Roles within the Salesforce CRM; this involved designating access to the applicable user within the user hierarchy.
• Responsible for the creation of custom Apps, and Reports using the Salesforce CRM cloud computing model.
• Written SOQL & SOSL queries against force.com API.
• Used Force.com Eclipse IDE plug to develop the Apex classes and triggers.
• Developed different Visual Force Pages to suit to the needs of the application using different Visual force components.
• Using Apex Data Loader mapped data sources and loaded data into Call Center application.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Worked with different aspects of Web services (XML, WSDL, SOAP, and REST).
• Coded APEX triggers and S-controls created rule based automated workflows.
• Created Formula Fields, Validation Rules, Assignment Rules, Workflow and approvals for the flexibility and functionality of force platform application.
• Generated different Reports like standard, summary and matrix for quarterly and half yearly sales.
• Used the sandbox for testing andmigrated the code to the deployment instance after testing

Environment: Profiles, Permission sets, Apex Triggers, Apex classes, Force.com Platform, Salesforce Enterprise Edition, Salesforce.com, Custom/Standard Objects, Custom Tabs, Page Layouts, SOQL/SOSL Queries, Workflow& Approvals, Reports, Data loader, Email Services, Security Controls, Reports.