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Salesforce Administrator And Developer Resume

SUMMARY

  • Over 7+ years of experience in Salesforce platform as Salesforce Administrator and Developer.
  • Expertise in Implementing, Maintaining, and Deploying changes to production.
  • Proficient with Workflows Rules, Approval Processes, Process builder and Flow Designer.
  • Proficient with Lightening and its components. Expertise in Lightning builder.
  • Expertise and strong understanding of Force.com Apex Classes, Apex Triggers, Apex Test Classes, Visual Force Pages, VF Components.
  • Developed so many custom lightning component and Aura components.
  • Good understanding on Lightning Web Component (LWC).
  • Expertise in using SOSL, SOQL, DML Operations.
  • Proficient with different languages like Java, HTML, CSS, SQL, JavaScript.
  • Good working experience API’s such as REST, SOAP in integrations.
  • Used different tools in Salesforce for Data Migration using Data Loader, Workbench, Data Loader.io.
  • Integrated sf with CPQ, DocuSign, Pardot, Shield, EC2P, Live agent, InContact, Five9, RingDNA for Salesforce.
  • Expertise in Creating Profile, Roles, Sharing Setting, Permission Sets, Page Layouts, Field Level Security, Object Level Security, Record Level Security, Manual sharing, etc.
  • Worked in all stages of Software Development Life Cycle (SDLC) & Agile and Scrum Methodologies.
  • Expertise in Creating and maintaining of Communities (Customer and Partner), Portals, Knowledge base, Email to Case, Web to Lead, Web to Case, Omni Channel, Single Sign - on, Sites.
  • Worked on Service Cloud, Sales Cloud, Marketing Cloud and Custom Clouds/apps.
  • Experience and excellent knowledge in using App-exchange.

PROFESSIONAL EXPERIENCE

Confidential

Salesforce Administrator and Developer

Responsibilities:

  • Using different apps like CPQ, Pardot, Shield, Event Monitoring, DocuSign, ELTON, Work-Relay, Five9 etc.
  • Worked on Service, Sales, Marketing Clouds.
  • Utilizing Live Agent, Omni channel for case routing for Client Management.
  • Implemented Macros for Call Center.
  • Created Apex Classes, Triggers, VF pages, VF components.
  • Integrated SF with databases like Oracle, MySQL
  • Created lightning/aura components for community use.
  • Implemented various web services like REST, SOAP for integrations with third party tools in different teams.
  • Created Lightning Components, JavaScript Controllers for community enhancements.
  • Using VS CODE for writing code.
  • Using GIT for repository for code merge.
  • Worked on customer and partner communities.
  • Good understanding Lightning Web Component (LWC) and its functionality.
  • Creating and modifying lighting components for new functionality or to incorporate new functionality.
  • Utilizing Web-To-Lead, Email-To-Case, Web-To-Case features.
  • Keeping abreast of new Salesforce features and functionality and providing recommendations for process improvements.

Confidential

Salesforce Administrator and Developer

Responsibilities:

  • Expertise and proficient with salesforce CRM functionalities like configuration and custom code.
  • Migrated from classic to Lighting.
  • Created so many automation processes using workflows, approval processes, flows and process builder.
  • Implemented new functionalities like Email-to-Case, Web-to-Case, and Web-to-Lead.
  • Good understanding and working experience in implementing communities like partner community and customer communities.
  • Strong understanding of various Apex classes, triggers, visual force pages, visual force components, apex controllers, and their extensions.
  • Proficient with lightning components and its functionality.
  • Written different SOSL, SOQL queries based on governor limits.
  • Implemented various web services like REST, SOAP.
  • Integrated SF with databases like Oracle, MySQL.
  • Implemented SAML login for both internal and external users.
  • Implemented Live agent, Omni Channel.
  • Created custom consoles for call center users/agents.
  • Integrated SF with ANT implementation, Git repository.
  • Used Force.com IDE, VS Code, Dev console tools for writing code.
  • Followed Agile Methodology with daily Scrums meetings.

Environment: Saleforce.com platform, Record types, Reports, Dashboards, Email to case, Workflows, Process builder, Triggers, Sharing Rules, Validation Rules, Approval process, Email templates, Ad-hoc reporting, Report and Dashboards, Standard and Custom Objects, Sales cloud, Service cloud, JIRA, SQL database, Marketing cloud, APEX Language, Visual Force - Pages, AppExchange, GitHub, Ant Deployer, Component & Controllers, Salesforce.com Data Loader, Jitter bit data loader, Custom Objects, Custom Tabs, Email Service, Sandbox, Eclipse IDE Plug-in Java, HTML, CSS, Java Script, REST API, SOAP API, Page Layouts, Profiles, Permission Sets, Assignment rules, Flows, Web to Case, Email to Case, Web to lead, SAML Login, Partner community, Customer Community, Documentation skills.

Confidential, Berwyn, PA

Salesforce Administrator and Developer

Responsibilities:

  • Administrated and monitored the company's Salesforce CRM application.
  • Designed, Implemented and deployed the Custom objects, fields, formula fields.
  • Worked on standard objects like accounts, contacts, cases, opportunities, leads, report and dashboards.
  • Created various relationships in salesforce between different object like master details relationship and lookup relationship.
  • Created roles, profiles, permission sets, page layouts, lead assignment rules, case escalation rules etc.
  • Working experience in Email to Case, Web to Lead, Web to Case, Lead conversion.
  • Experienced sales cloud and service cloud, marketing cloud, Chatter of salesforce.com platform.
  • Designed Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
  • Designed workflow rules and specify related tasks, time triggered tasks, email alerts, field updates to enable process automation.
  • Provided technical support on cases (Tickets) for internal user’s daily basis.
  • Generated several Reports and Report folders to support managers to better utilize Salesforce as a sales tool and organized various Reports for different user profiles based on the needs of the organization.
  • Experience as a Business Analyst in project management, system designing, implementation and quality assurance of client business applications with the knowledge of Software Development Life Cycle (SDLC).
  • Worked closely with business analysts, external implementation partners and vendors to create unique business solutions leveraging the full power of Salesforce.com platform.
  • Worked on change management and custom settings. Managed Users and User licenses.
  • Managed Auto response rules if customers approached beyond the business hours.
  • Interpret business requirements into SFDC system functionality. Identify, evaluate, test and deploy solutions that are cost-effective and meet business requirements.
  • Deliver continuing support in the areas of SFDC configuration, administration, reporting, data migration, solution design and project co-ordination.
  • Performed the role of support engineer for the internal users and helped them in getting used to the application, generated reports and saved them for further access to the users.
  • Supported the data migration activities for the migrating the data from various business centers users with the support of Saleforce.com.
  • Integrated SF with ANT implementation, Git repository.
  • Strong understanding of various Apex classes, triggers, visual force pages, controllers, and their extensions.
  • Written different SOSL, SOQL queries based on governor limits.
  • Created various lightning components, JS controllers, Helper classes for our communities.
  • Implemented various web services like REST, SOAP.
  • For implementing code, used Force.com IDE/ASIDE, Dev console.
  • Worked under Agile Methodology with daily Scrums meetings with offshore team along with client team.

Environment: Saleforce.com platform, Record types, Reports, Dashboards, Email to case, Workflows, Process builder, Triggers, Sharing Rules, PowerPoint, Excel, Validation Rules, Approval process, Email templates, Ad-hoc reporting, Report and Dashboards, Standard and Custom Objects, Sales cloud, Service cloud, Saleforce.com platform, Confidential, JIRA, SQL database, Marketing cloud, APEX Language, Visual Force - Pages, AppExchange, GitHub, Ant Deployer, Component & Controllers, Salesforce.com Data Loader, Jitter bit data loader, Custom Objects, Custom Tabs, Email Service, Sandbox, Eclipse IDE Plug-in Java, HTML.

Confidential

Salesforce Administrator

Responsibilities:

  • Analyzed the business requirements and mapped to Salesforce.
  • Created user Roles and Profiles, Security Controls and Sharing Settings, Page Layouts, Permission sets, etc.
  • Created workflow & approval processes, validation rules, Auto-Response Rules, Approval process, email alerts and templates, and field updates.
  • Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Campaigns, leads, Products, Solutions, Reports, and Dashboards.
  • Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit page
  • Customized page layouts for Accounts, Contacts, Campaigns, Leads, Opportunity depending upon user roles and groups.
  • Worked on various AppExchange products per the needs of the organization.
  • Worked on Sales Cloud-Lead conversion, lead assignment rules, Service cloud-case management, web to lead etc.
  • Used different data migration ETL tools like apex data loader, Jitter bit, Data import wizard, work bench.
  • Provided the training to the internal business users to use the application and develop their own custom reports.
  • Integrated Salesforce with Microsoft Outlook to synchronize contacts, events, and tasks.
  • Deployed Apex code using Force.com IDE, Force.com Migration Tool.
  • Developed Apex Classes, Visual force pages, and Apex Triggers to develop the custom functionality as per the requirements.
  • Configured and Integrated Salesforce with Oracle database and MySQL data base.
  • Worked on Apex classes, controllers, controller extensions.
  • Experience and worked on Agile methodology
  • Deployment of code from sandbox to production using Force.com IDE tool

Environment: Saleforce.com platform, APEX Language, Visual Force- Pages, AppExchange, GitHub, Ant Deployer, Jenkins, oracle database, Component & Controllers, Salesforce.com Data Loader, Jitter bit data loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, JavaScript, Java, Sandbox.

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