SUMMARY

• Over 10+ years of Experience in IT, into Salesforce developer/administrator/Configuration and force.com platform. Experience in Salesforce.com CRM Platform, Sales Cloud and Service Cloud modules and performed both as Salesforce Developer and Administrator.
• Experience in Administration, Configuration, Implementation, and Support of Salesforce CRM based on Apex Language and leveraging Force.com Platform.
• Proficient knowledge of Governor limits. Experienced in optimization of existing code in according to the governor limits.
• Configured, implemented, administered and maintained the salesforce.com platform. Effective employment of Apex Data Loader, Import Wizard and Data Manipulation Language for data migration and management in bulk.
• Extensive experience in designing of custom objects, custom fields, custom page layouts, workflows, relationships, look - ups, dependent pick lists, and role based page layouts, work flow alerts, validation rules, approval processes, custom reports, custom tabs, report folders, designing Visual Force pages, record types, formula fields and email generation according to application requirements.
• Experience in web technologies like HTML, XML, and JavaScript and also experienced on working with data structures to manage large amount of data efficiently.
• Hands on experience in implementing security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.
• Experience in SFDC development using Apex classes and Triggers, Visual Force, Force.com IDE, SOQL, SOSL
• Good experience in working on Eclipse IDE with Force.com Plug-in for writing business logic in Apex programming language.
• Experience in SFDC Integration (Bi-Directional data transfer) using Web Service and Apex Programming (SOAP and REST).
• Involved in data migration and integration using Apex Data Loader.
• Hands on experience in building processes using Process Builder in Salesforce.
• Proficiency in SFDC administrative tasks like creating Profiles, Roles, Users, Page Layouts, e-mail services, Workflows, Reports, Dashboards, Approvals and Tasks.
• Experienced in use of Standard and Custom controllers of Visualforce in development of custom Salesforce pages as required by business requirements.
• Design, development, Implementation and maintenance of the web applications using ASP.NET, Web Services, WCF Services, C#.NET, ADO.NET, SQL Server, JQuery, HTML, XML and MVC.
• Worked in all stages of Software Development Life Cycle (SDLC).
• Ability to meet deadlines and handle pressure in coordinating multiple tasks in a work/project environment. Versatile team player with excellent analytical and presentation skills.
• Strong understanding of fundamental business processes, excellent Communication and inter-personal skills with ability to work well in a dynamic team environment.

TECHNICAL SKILLS

Salesforce Technologies: Apex, Apex classes/controllers, Visualforce, Triggers, SOQL, SOSL, Workflow & Approvals, Formulas, Validation Rules, Email Templates, Roles & Profiles, Apex Data Loader and Web Services Integration using SOAP & HTTPs. Dashboards, Reports, SFA, Force.com IDE, Eclipse, ANT, Ajax.

Salesforce Tools: Custom labels/tabs/objects, security controls, AppExchange, Account & Contact management, Data loading.Force.com Eclipse IDE Plug-in, Force.com Migration Tool, GitHub, Force.com Data Loader, Force.com Migration Tool, Workbench, Force.com Platform (Sandbox and Production).

Other Programming Languages: Java, ADO.NET and ASP.NET, JavaScript, JQuery, Apex, HTML, XML, DHTML, C, C++

Databases: MS SQL Server 2000/2005, PL/SQL, RDBMS, Oracle 8i/9i/10g, MS Access and MySQL

Operating Systems: Windows NT / 2000 / XP Pro / Vista Windows Server 2000 / 2003 / 2008 Linux.

PROFESSIONAL EXPERIENCE

Confidential, Downers Grove, IL

SalesForce Developer/Admin

Responsibilities:

• Implemented automated survey delivery for Marketing, Customer Support, and Professional Services utilizing Clicktools and Cvent survey systems.
• Involved in Salesforce.com Application Setup activities and customized the applications to match the functional needs of the organization using Sales cloud and Service cloud.
• Managed and participated in all phases of the project, including Project Plans, Documentation, and Configuration
• Designed custom visual force pages for Customer Support, Sales, and Professional Services department.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Created and used Email templates in HTML and VisualForce.
• Involved in Assignments Rules, Escalation rules, and Auto-Response Rules Configuration and Customization in Case Management.
• Scheduling Apex jobs for processing large records.
• Created Profiles and Roles based on Organizational role hierarchy, implemented Record-Level and Field-level security and configured their sharing settings.
• Created various custom Reports and Dashboards as per the customer requirements.
• Experience with Managing the complex data Experience in Integrating App Exchange Applications with Salesforce, Informatica On Demand, Mass E-Mail Management, Application management using Force.com Plug-in & Eclipse IDE in Sandbox and Production Environments, Working with different aspects of Web Services (XML, WSDL, SOAP,REST) & web integration with SDFC.
• Provided support for Salesforce maintenance by reviewing trace logs, developing action plans and other administration services including periodic data cleansing, workflows and approvals.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Extensive experience in lead case management (Web-to-Lead, Email-to-Case).
• Designed junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation leading to effective Web-to-Lead communication with customers and partner portals.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Involved with Salesforce.com Premier Support and handled the support cases with the help Salesforce.com support.
• Designed System Configuration Enhancements (Dashboards, Reporting, Sharing Rules, Role Hierarchy, etc.).

Environment: Agile, Salesforce Unlimited Edition, Service Cloud, Sales Cloud, Apex, VisualForce (Pages, Component & Controllers), JQuery, JSON, XML, HTML5, CSS3, JS, Bootstrap, Angular JS,Workflow & Approvals, Reports, Custom Objects, WSDL, Custom Tabs, Eclipse/Force.com IDE, SQL Server.

Confidential

Salesforce Developer/Admin

Responsibilities:

• Develop VisualForce pages, VisualForce Custom Controller Components, Advanced Search functionality, Custom Objects, Tabs, Tags and Components.
• Written numerous SOQL and SOSL queries using with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Experience with working on AppExchange platform.
• Developed Apex Triggers, Apex Classes and Test Methods using Sync/Async methods.
• Customized dashboards to provide daily forecasts and track opportunities, deal registrations and customer engagement.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas.
• Involved in various activities of the project, like information gathering, analyzing the information, documenting the functional and non functional requirements.
• Written numerous SOQL and SOSL queries using Force.com explorer.
• Involved in the entire SDLC using agile methodologies.
• High End Process and Application Customization using Apex & Visualforce.
• Involved in authorizing Test strategy and Test plan.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Created pick lists, dependent pick lists, lookups fields, junction objects, master detail relationships, validation and formula fields.
• Migrated data from Legacy Systems to Salesforce CRM using data loader.
• Designed solution and configured Salesforce.com Case, Solution, PRM & Customer portal Modules.
• Mainly worked with CASE Management in SFDC.
• Experienced in sales cloud by adding object, Fields, Tabs, Reports, and Dashboards and migrate data into Salesforce.
• Developed Visualforce page using the extension controller according to the clients’ requirement.
• Developed the web front end layer using JSP, JavaScript for the registration application where different users, employees, contractors, and clients can login to their maintenance pages and manage their accounts.

Environment: Salesforce.com platform, Apex Language, REST API, Visual Force (Pages, Component & Controllers), Workflow & Approvals, Custom Objects, JavaScript, Dojo, JSP, Ajax, Sandbox data loading, Eclipse IDE Plug-in.

Confidential

Salesforce Admin

Responsibilities:

• Interacted with various business team members to gather the requirements and documented the requirements.
• Conducted requirement walkthroughs with the development and test teams before the development and testing phases respectively, to ensure that the requirements are accurately understood.
• Provide ongoing support in the areas of SFDC administration, configuration, data migration, reporting, solution design and project coordination.
• Conducting Scrum meeting with technology team to discuss possible solutions for requirements from the business team, and review the work of current phase
• Created user Roles and Profiles and sharing settings.
• Designed Workflows, validation rules, assignment rules, Approval Process, page layouts, permissions,, created custom objects, apps and created multiple users and managed users.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects
• Helped Demo the Salesforce enhancements and configurations to the client.
• Trained users and Managers after successful implementation of changes and projects in Salesforce.
• Reviewing the test cases provided by the QA team, and providing feedback.
• Created various Reports and Report folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the needs of the organization.
• Created custom Dashboards for manager’s home page and gave accessibility to dashboards for authorized people.

Confidential - Hartford, CT

SalesForce Admin

Responsibilities:

• Interacted with various business user groups for gathering the requirements for Salesforce
• Implemented and documented the Business and Software Requirements
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports and Dashboards and Reports.
• Created and managed User Roles, Profiles, and Role Hierarchies, Public Groups, Security Controls and Shared Settings.
• Defined Workflows and setup Workflow Rules, Tasks and Alerts and created Workflow Approvals.
• Customized Applications, Page Layouts, Lookup Fields, Standard Related Lists, Tabs, and defined dependent Pick Lists.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Used Data Loader for insert, update, upsert and bulk import or export of data from Salesforce Objects.
• Used it to read, extract and load data from comma separated value (CSV) files.
• Deployed Salesforce components using Inbound and Outbound change sets for every sprint release.
• Responsible for creating Sharing rules among all the users in Different Roles and Subordinates.
• Created unit test cases and coordinated change requests to drive the business requirements during Integration and Testing stages.

Environment: JavaScript, Salesforce.com, Force.com Sandbox, Import Wizard, Apex, Sharing Rules, Visualforce Pages, Triggers, Workflows, Email alerts, APEX Data Loader, Localizations, Web Services API, Verizon inContact, SOAP, REST APIs.

Confidential

.NET Developer

Responsibilities:

• Involved in full life cycle of the project from requirements gathering, analyzing, designing, and developing the application using Iterative AGILE Methodology.
• Designed web application using ASP .NET MVC 5 (Model-View Controller).
• Implemented joins in stored Procedures using SQL Server 2012 to get the desired data by joining multiple tables.
• Excellent in designing front end webpages using HTML, JavaScript, CSS, PHP and JQuery and it libraries.
• Used Kentico web parts, page Templates and custom web parts
• Used AngularJS to create dynamic data driven web pages
• Implemented ORM mapping between MVC & SQL using Entity Framework.
• Responsible for writing SQL Queries, Stored Procedures and Database Triggers using T-SQL.
• Developed and consumed Web Services using XML / SOAP and REST .
• Designed and developed several Windows forms and Web Forms using VB.NET
• Expertise in developing Console, Windows and Web Applications using C#, VB.NET and ASP.NET in Visual Studio .
• Applying Multithreading techniques for creating high performance applications.
• Worked on SSIS for data conversion from DB2 database to SQL Server, SSRS to create customized reports as per the business requirements.
• Used ADO .NET for the database access using SQL Server Data Adapters
• Used Kendo UI for creating Grids for paging, editing and data charts are displayed using Kendo UI data viz.
• Used Dependency Injection Pattern to reduce the dependency coupling between classes and in Front end using AngularJS.
• Developed n-tier architecture application with User Interface, Service layer, Business and Data Access layers using ASP .NET Web API and Entity Framework
• Performed Forms Authentication and Authorization. Coordinating with QA team for efficient validation of test cases and fixing defects.
• Using Team Foundation Server (TFS) for source control.