PROFESSIONAL EXPERIENCE

Confidential, Orlando, FL

Program Manager

Responsibilities:

• Hired to establish and manage the IT Business Continuity Program (IT BCP) for Confidential . Responsible for identifying the requirements and objectives of the IT BCP as well as coordinate the efforts of the BC team and the vendors’ activities. The deliverables include vendor selection. Selected the vendor Recovery Planner (RP) to conduct a Business Impact Analysis (BIA) enterprise - wide (eight hospitals) and to establish an IT Business Continuity Plan as well as engage the services of the mass communication vendor
• Everbridge, to provide emergency communication for all critical incidents. Review and redline contract documents and manage all on-boarding activities. Utilize Clarity for task management and resource assignments, status and time reporting, allocation of project hours and to control the project’s financial budget. Provide bi-weekly executive status reports in addition to the weekly Clarity status reports.The IT BCP is a key CFO initiative and highly visible.

Confidential, Raleigh, NC

Project Manager

Responsibilities:

• Event-based methodology, manage the efforts of technical resources, domestic and global, to upgrade clients to Confidential ' Electronic Health Record TouchWorks 17.1. Manage all software upgrade projects from Initiation through Closing. Upgrades requires heavy client facing and implementation of add-on features as well as the installation of Meaningful Use 3 (MU3) to ensure MU compliance
• Use Clarity and MS Project to obtain project resources, track resources' progress and manage/approve time reporting, perform budget forecasts and control budget actual. Use Oracle to review client's contracts to ensure agreed upon deliverables are successfully completed. Manage the timely resolutions of client's issues via the Salesforce application and control the progression of hardware projects to upgrade the client's infrastructure as a prerequisite to client's software upgrade

Confidential, Raleigh, NC

Security Program Manager/Scrum Master

Responsibilities:

• Held dual roles and utilize the Agile Scrum methodology to successfully implement the Endpoint Reporting Solution. Led "Brown Bag" training sessions to the PMO members and invited members to attend my daily scrum meetings. Manage sprints and users stories via MS Excel. Instrumental in the creation of the requirements and the design of the solution
• Manage and control the efforts of a global team of architects to develop the Reporting Solution using Cognos as the Presentation Layer. Cognos Business Intelligence is a web-based, integrated business intelligence suite by Confidential . Used the Software Development Lifecycle with each iteration. Analyzed test results with stakeholders to receive signoff. Promote verified code to production
• This software solution provides a toolset for reporting, analysis, score carding, and monitoring of events, trends and metrics. Security data was collected from multiple global databases and stored to a centralized (US) Pure Data Analytics (PDA) database to generate automated endpoint statistical reports. This CISO project replaced the previous manual reporting process to streamline and standardize the reporting process.
• The project significantly reduced the turnaround time for report generation resulting in an increase in productivity and enhance the security posture of the Endpoint devices. Also led the deployment efforts to implement a web-based Application Vulnerability Tool, Akamai KONA, to several Business-Critical Web applications

Confidential, Durham, NC

Project Manager

Responsibilities:

• Manage the healthcare software implementation to Edifecs. This key, complex Blue Cross Blue Shield  project failed under the direction of the previous Program Manager.The installation includes 3 SQL databases, 49 Intel servers and involves 30 team members and 15 stakeholders
• Concurrently manage a workload of 5 - 7 medium to large, key infrastructure and software enterprise projects using Agile and Waterfall methodologies. Led Kanban standup meetings to manage the progression of the Confidential portfolio
• Used Clarity to acquire project team, assign tasks, report project status to the executive team, forecast resource allocations and create/update financial budget plans/actual. Mentor new project managers to the PMO team. Astute knowledge in risk management and the ability to effectively manage resources and stakeholders’ expectations, help to advance my project management adeptness.

Confidential, NC

Program Manager

Responsibilities:

• Manage several key enterprise initiatives via MS Project, in the Information Security (InfoSec) Service Management Portfolio. The initial project requires the certification of the Proact BOST architecture methodology. Quickly became the subject matter expert in BOST for the entire InfoSec organization. BOST is an architecture methodology used to make investment decisions and define more effective projects/programs
• The implementation entails interviewing the engineer SMEs to create requirements and roadmaps use to solution, operate and support the Enterprise Transformation. Instrumental in the preparation of the Business Impact Analysis (BIA) and develop the Business Continuity/Recovery plan for the critical InfoSec service, Public Key Infrastructures
• Utilize ITIL to co-create the InfoSec service catalog and streamline 30+ engagement points into a single-entry point into InfoSec
• Manage the accuracy of the InfoSec website and obtain approval from the content editors of each service, 7 services in total. Took ownership of the InfoSec repositories

Confidential, Charlotte, NC

Sr. Project Manager

Responsibilities:

• Remotely manage a team of engineers to design and implement a solution to remediate Network discrepancies in multiple infrastructure systems. Highly visible project to ensure the accuracy of the enterprise infrastructure. Create numerous deliverables to effectively plan, direct, execute, monitor and control project processes SOW, Risk Analysis, Requirement Traceability
• Business Requirements Definition
• Functional System Design (FSD), Test Strategy, Issue log, Change Request and Change Control log as well as Lesson Learned) and obtain signoff. Coordinate the QA activities and manage the release management tasks. Led weekly status meetings with the Project Sponsor and the development team to ensure project progression aligns with the customers’ specifications, expectations and project's objectives.

Confidential, Raleigh, NC

Program Manager

Responsibilities:

• Manage two critical complex enterprise programs, Disaster Recovery/Business Continuity (DR/BC) and Security Compliance, with a budget over 3.6 million. Direct the vendor's activities to perform and deliver a Business Impact Analysis (BIA), Financial Impact Analysis (FIA), Risk Management, Crisis Management Plan and the IT DR/BC Strategy Plan
• Work closely with the Rex executive team and develop Power Point Presentations utilize by the CIO to present findings to the executive board. Direct the technical teams to achieve Payment Cardholder Industry (PCI) compliance in critical areas of Rex’s infrastructure. Concurrently manage multiple security projects to enhance the security posturing of endpoint devices via the installation of an advanced anti-virus software (Sophos), implemented to both local and remote endpoint devices and directed the release management process
• Led the Network Access Control (NAC) project to identify and document at-risk data ports in public locations in all Rex's facilities to govern the authentication of Network Access Points.