SUMMARY

• Scrum Certified Business Analyst with deep experience in System & Business Analysis, Implementation of SaaS software solutions, possessing strong communication, written & analytical skills.
• Business and operational knowledge of HR & Finance, HRIS, HCM systems, ATS platforms, Payroll in HR/ Finance vertical. Government Pricing, Chargebacks, Medicaid, Claims Lifecycle Management, Branded & Generic Contracts Pricing and Rebates in Pharmaceutical and Confidential vertical.
• Strong experience in preparing & analyzing Business, Functional & Technical Requirements, Report Specifications, Process Design document, Defect Resolution, Process Improvement & Solution Design.
• In - depth knowledge of SDLC phases and methodologies like Agile/Scrum, SAFe, Waterfall etc.
• Excellent working knowledge of API -SOAP, REST framework.
• Proficient in QA Testing (SIT, UAT, Smoke, Regression cycles) and Creating test plans/scripts and Requirement Trace Matrix (RTM).
• Excellent skills in performing Gap Analysis, Feasibility Analysis and BABOK (Business Analysis book of knowledge), Strengths, Weakness, Opportunities, Threats (SWOT) Analysis to check the compatibility of the existing system infrastructure and server technology with new Business Requirements.
• Design and review of various documents including the Software Requirement Specifications (SRS), Business requirements document (BRD), Use Case Specifications, Functional Specifications (FSD), Systems Design Specification (SDS), Requirement Traceability Matrix (RTM) and testing document.
• Proficient in using Agile Scrum methodologies, participated in the sprint planning, daily scrum, retrospective meetings, prototyping and demo.

TECHNICAL SKILLS

• Requirements Gathering & Analysis (BRD, FRD, FRS)
• Business Process Modelling
• Joint Application Development (JAD)
• Process Improvement
• Project Coordination
• Human Capital Management, Confidential, Lifesciences
• HCM, HRIS, WFM - Workday, ADP, PeopleSoft
• ATS, CRM- Bullhorn, E-Recruit, Beeline, SAP
• GSuite, 0365/M365, MS Suite, Visio, SharePoint
• SQL, Excel- Pivot Tables, Lookups
• JIRA, Confidential QC, UML, XML, EDI, EIB
• BI Reporting, Tableau Analytics

PROFESSIONAL EXPERIENCE

Confidential

Business Analyst

Responsibilities:

• Involved in the complete SDLC implementation of HCM Modules across various business units entailing requirements gathering, Analysis, Design, UAT, Implementation and Maintenance.
• Conduct workshops and interview with stakeholders and business users to gather and elicit requirements to integrate CRM, HRIS systems and its functions with enterprise grade applications.
• Develop functional requirements created BRD, FRD, FSD for the system and business dashboards/reports.
• Responsible for design, configuration, deployment and maintenance of Workday and Workforce changes/issues/enhancements.
• Support integration of the ATS systems with the external VMS systems- SAP
• Collect and analyze raw data and further synthesize pertinent information to continuously improve the business process and optimize the application configurations/settings.
• Monitored & tested data mapping & uploads of both inbound and outbound data into Workday in the required EIB format.
• Monitored high level ETL architecture for overall data transfer from the source application to the Enterprise grade SaaS application into XML format.
• Perform configuration, develop test plans and execute on delivering new Workday business processes and configuration updates
• Facilitated Joint Application Development (JAD) sessions involving the management, development and user teams for clarifying requirements and facilitating better communication
• Analyze, identify and report system defects and engage with the technical team to ensure timely defect fixes and resolutions.
• Coordinate Sprint Planning, Daily Standups, Sprint retrospectives, Sprint Demos, and Release Planning.
• Responsible to create User story, Epics, acceptance criteria, stakeholder needs and development priorities in JIRA.
• Review and update User Access Security documentation and create SOPs for the business processes.
• Provide application support to cross functional teams and stakeholders while partnering with IT Team, BI/Report Developers and Business stakeholders.
• Breakdown requests into actionable tasks in JIRA and manage project documents on SharePoint.
• Conduct training and UAT for end users on application enhancements.
• Ensure the integrity of data between multiple applications including CRM, HRIS, VMS, Home-grown systems and Data warehouse & Tableau for BI reporting.
• Design & develop custom RaaS reports/dashboards by adhering to internal standards & EIB formats for the Headcount, Open Position, Workforce Planning/ Forecasting, Benefits.
• Conducted system demos & worked with users providing training & testing support for various modules.

Environment/Tools: Waterfall, Agile/Scrum Framework, SQL, Jira, Workday 32/33, Tableau, MS Word, MS Excel, MS PowerPoint, O365/M365, ETL, EIB, Workday XML, XSLT, API-REST, SOAP, SAP Fieldglass VMS, ATS CRM, AWS, SharePoint

Confidential, Pharmaceuticals, NJ

Business Analyst/Consultant

Responsibilities:

• Responsible for conducting workshops for all workstreams to capture detailed business requirements
• Maintained user requirements, product backlog and sprint plan in the Agile Framework using JIRA dashboards and reports.
• Partnered with project managers to facilitate the tracking and maintenance of project plans in accordance with project management framework standards and procedures.
• Identified ongoing issues & gaps within project & test plans, in order to eliminate implementation issues.
• Create Standard Operating Procedures for various business practices and trained users for Chargeback Claims Processing, Rebates processing, Government Pricing calculation, Medicaid Contract creations, Claims calculations and payment processing.
• Translate stakeholder requirements into over different tangible deliverables such as functional specifications, use cases, user stories, workflow/process diagrams, data flow/data model diagrams.
• Performed quality assurance, system integration and UAT facilitating on-time, on-budget and acclaimed “go-live” of enterprise implementation.

Environment/Tools: Waterfall, Agile/Scrum Framework, SQL, MS Word, MS Excel, MS Visio, MS PowerPoint, O365/M365, ETL, API-REST, SOAP, Java, XML, AWS, SharePoint, EDI 844 (Claims), EDI 845 (Bid Award), EDI 849, EDI 867 (Tracings)

Confidential, PA

Business Analyst/Consultant

Responsibilities:

• Responsible for conducting design sessions and functional workshops to understand complete business needs and translate them into user stories followed by detailed and executable functional requirements.
• Led the solutioning and implementation plan for Government Pricing and Medicaid operations into the automated Confidential Revenue Management platform.
• Collaborated with SMEs and stakeholder groups to understand, gather, and validate detailed requirements.
• Document all data mapping and transformation processes in the Functional Design documents based on the business requirements.
• Developed the BRDs/FSDs to ensure the solution meets the business’s needs.
• Created and maintained the Requirements Traceability Matrix (RTM).
• Supported in planning, designing and development of business processes.
• Responsible for Document Analysis requirement, UML diagrams, workshop, surveys and business process, workflow analysis with the use of JIRA.
• Conduct 5+ levels of testing including functional, smoke, regression, user acceptance, integration and performance to verify the functional needs are met.

Environment/Tools: Waterfall, Agile/Scrum Framework, SQL, MS Word, MS Excel, MS PowerPoint, O365/M365, ETL, API-REST, SOAP, Java, XML, AWS, SharePoint, EDI integration

Confidential, NJ

Jr. Business Analyst

Responsibilities:

• Facilitated design meetings, facilitated communications, ensured coordination among cross functional teams.
• Planned and facilitated project review meetings to expedite requirements and resolution of project issues.
• Collected and analyzed raw data and further synthesize pertinent information to continuously improve the business process and optimize the application configurations/settings.
• Responsible in documenting storyboards, screen mockups, wireframes, system flows, interfaces, use cases, business rules.