SUMMARY:

• Certified Salesforce Developer/Administrator wif 7 1/2 plus years of experience in salesforce CRM platform both as Developer and Administrator.
• Hands on experience in Development, Administration, Configuration, Implementation and Support of Salesforce CRM based on Apex language and leveraging Force.com Platform.
• Performed in modern Enterprise Lightning applications combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Expertise in upgrading required applications from Salesforce Classic to Lightning.
• Experienced in Integrating App Exchange applications wif Salesforce, Mass E - mail management, application management using Force.com plug-in, Eclipse IDE in sandbox and production Environments.
• Strong noledge of SFDC standard Data Structures and experience in designing and creating Custom Objects, Relationships wif junction Objects, Force.com platform and Sites as required by business requirement.
• Developed Apex classes using other platform-based technologies like Visualforce and Froce.com IDE.
• Experience in using Standard and Custom Controllers wif Extensions on Visualforce in development of custom pages fulfilling business requirements.
• Integrated Salesforce wif Hubspot for reliability.
• Proficient noledge in sticking to Governor Limits and customizing the codes in accordance to increasing Governor Limits.
• Participated in all stages of Software Development Life Cycle (SDFC) me.e. System Analysis, Design, development, Testing expertise wif Object Oriented Design, Analysis and using Unified Modeling Language architecture.
• Proficiency in integrating of Salesforce.com wif external applications by using web services like SOAP and REST API.
• Skilled in using Workbench to fetch data using SOSL and SOQL Queries.
• Proficient in JAVA language-based software developing wif covering all the stages of development life cycle.
• Experience in creating different types of Reports wif dashboards and graphics as per the requirements.
• Expertise in using Migration tools like Data loader for insert, update by Bulk import or Export of data from Salesforce.com Objects.
• Proficient in QA automation testing to support QA team during SIT window.
• Skilled in using features like Validation rules, Workflows, Process Builder, Approval Process, Dynamic Approval Process and Sharing Rules for complex requirements.
• Skilled in using HTML5, JavaScript and Angular for frontend teams.
• Experienced wif implementing security to Object, field and record level for different users at different levels of organization wif hierarchy.
• A team player wif excellent communication skills, Strong work ethics, Positive attitude wif hunger to learn new things every day and prudent developer wif strong problem-solving skills.

TECHNICAL SKILLS:

SFDC Technologies: Standard objects, Workflow & Approvals, Apex Classes/Controllers, Apex Triggers, DML operations, SOSL, SOQL, Validation Rules, Process Automation, Visualforce Pages, Data Loader, Reports Dashboards, Force.com IDE.

Force.com Tools: ETL Data Extraction, Force.com Apex Explorer, Apttus, Force.com Excel Connector and Force.com Eclipse IDE Plug-in, Force.com workbench, Force.com Platform (Sandbox, and Production), Force.com explorer.

Custom Integration Tools and Management: Jittrebit, Mule soft Any point Platform (ESB), Outbound Messages, Field updates, Custom Objects, Settings, Labels and Tabs, Security Controls, AppExchange Package & Custom Application and Sandbox Data Loading, MS Visio, JIRA, Tableau, Info gram

Data Migration Tools: Apex Data Loader, Data Import Wizard, Force.com Excel Connector and Force.com migration tools

Databases: Microsoft SQL Server, MySQL and MongoDB

Languages: APEX, C, SQL, JavaScript, Angular, Java, HTML5,CSS and Python.

Tools: & Technologies

Force.com Data Loader, Hubspot, Selenium Web Driver, Force.com Platform (Sandbox and production).

Web Services: SOAP and RESTful

Operating systems: Windows 98/NT/XP/Vista/7/8/10, Linux, MacOS.

PROFESSIONAL EXPERIENCE:

Sr. Salesforce Lightning Developer

Confidential, Portland, OR

Responsibilities:

• Participate in the project discovery phase wif valuable inputs of Salesforce development noledge and its restrictions.
• Help Business Analysts to document the ticket wif technical Salesforce point of view user stories.
• After the grooming of tickets, estimate the ticket wif other developers and mark required points on the JIRA ticket.
• Document the technical design of the user story and required effort on the Confluence page, which halps other developers to understand during peer review.
• Tickets wif development usually include working wif creating custom lightning web components, custom coding, apex classes, test classes, triggers, batch classes and all the admin work.
• Custom lightning web components include developing of component, controller, halper and design.
• Used Lightning components to develop custom requirements to ease the process of Agents.
• Worked on Omni Channel for customization and prioritization of work for agents using Five9.
• Created complex flows for agents to go through documented questionnaires which also includes custom components.
• Developed Live Chat custom objects for enhancing the opportunity to chat wif customers by agents wif two factor authorization.
• Worked on REST and SOAP API’s in order to establish a connection wif the backend team, who use Scala for sending to and fro of the response.
• Used Visual Studio Code for code development using Salesforce CLI.
• Perform peer review wif feedback on pull requests for other developers on their user stories before sending into testing.
• Used Flosum as a code management to create, merge and deploy the pull requests.
• Support QA wif all the noledge about the tickets during testing and involve actively in bug bashes to speed up the testing process for high estimated tickets.
• Support the Release manager during deployment wif documentation of post/pre-deployment notes.
• The development cycle is implemented at a fast pace wif a two week sprint cycle.
• Used JIRA to document tickets, Confluence to handle all the documents, Data Dog for monitoring Salesforce performance, G-Suite and Slack for communication.
• Always Support agents directly using Slack channel wif any questions raised on the Salesforce platform.
• Successfully completed integrating three features from legacy CRM to Salesforce service cloud.
• Participate actively in team retrospective meetings wif valuable feedback on the completed sprint.

Environment: Lightning Web components, Salesforce service cloud platform, Apex Classes, Agile, JIRA, FLosum, Data Loader, Workflow & Approvals, Flows, VS Code IDE, Omni Channel, Process Builder, Custom Reports, Dashboards, Controllers, triggers, .

Sr. Salesforce Developer

Confidential, Jacksonville, FL

Responsibilities:

• Involve in Grooming of the tickets on the JIRA board for all the requirements and understanding of the Business requirements.
• After the Grooming, Estimate the ticket wif story points and prepare an approach/ design for the requirements.
• The design proposal required for all the development points which must be approved by the SFDC Architects.
• Created UML diagrams and workflow as a part of design approach for better understanding of the requirements.
• Business Requirements usually are based on creating the new HTTPS services wif GET or POST.
• The new services will evoke in creation of APEX classes, Test Classes, Creation of new fields wif permissions, validation rules.
• Development included working close wif different teams like the UI team (Acuvue), backend team (Jnjvisionpro) and SFMC team to provide best solutions wif fast pace.
• After the development part is completed, the code will be reviewed by the Code-reviewer wif suitable inputs and approval.
• Used tools like IntelliJ wif Illuminati Cloud plug in to develop the code.
• Used different Confidential products like JIRA for SCRUM, Sourcetree for Git, Bitbucket for Code/project management and Confluence for documentation.
• Followed CI/CD approach wif respect to Jenkins in validating the code or deployment against higher environments.
• Also, Developed Scheduled class and Batch Class for the requirements.
• Created Reports, Dashboards as part of tickets to the Business to review.
• All the process, developments and statuses were documented on the respective User stories for references.
• Communicate and work wif BA’s of respective User stories to align and halp them groom the tickets wif technical workflow.
• Use Workbench as a data extraction, testing of services on the environments.
• Used Data Loader for Data migration and integration wif Salesforce.
• Performed automated testing for QA team using Selenium Web driver tool during SIT window.
• Supported QA team in understanding the business requirement wif valid test scripts
• Used Lightning components in migrating existing data which is in Salesforce Classic.
• After every Production release, the confluence page is updated wif all the changes for future references or changes.
• Followed strict SCRUM process wif two-week sprints, daily stand ups, grooming sessions, review’s and retrospectives.

Environment: Apex Classes, Salesforce.com platform, Agile, JIRA, Bitbucket, Jenkins, Data Loader, Controllers, triggers, Visual Force, Salesforce App exchange, Workflow & Approvals, Lightning, Sourcetree, IntelliJ IDE, Selenium Web driver, Process Builder, Custom Reports, Dashboards.

Sr. Salesforce Developer/Admin

Confidential, San Francisco, CA

Responsibilities:

• Developed Apex Classes, Controller classes and Triggers for functional needs in different applications.
• Used field level security along wif page layouts to manage access to certain fields.
• Involved in design, development, planning, testing and integration of Salesforce cloud services.
• Created workflow rules and validation rules.
• Deploying Apex Classes, Triggers and other custom components using outbound change sets in Sandbox to Inbound change sets in Production.
• Worked on Case Assignment Rules to direct the case to the appropriate group such as Stories and PCS Central Support.
• Created Test Classes to provide maximum coverage to triggers and other classes.
• Integration of Salesforce Cloud wif other AppExchange applications.
• Used Platform based technologies like Visualforce to provide UI to the custom objects.
• Worked wif the customization, Data Migration and Integration tools like Apex Data Loader etc.
• Implemented Batch Classes, Scheduled Classes as part of the Business Requirement.
• Created Visualforce Pages using Standard Controllers, Custom Controllers, Extension Controllers and Web Services API. Created new User Interface using JavaScript, HTML, and CSS in Visualforce Pages.
• Created various Reports like Summary reports, Matrix reports and Dashboards.
• Used Hubspot for syncing wif salesforce through integration.
• Experience in creating Lightning Components and used Lightning Design System to convert existing Visualforce pages to lightning components.
• Good working experience in Design and Development of User Interfaces Using Visual force, HTML, CSS, JavaScript and jQuery.
• Creating, updating and maintaining technical and functional documentation related to User stories and Salesforce.
• Used Process builder for visualizing and creating automated business processes.
• Involved in data mapping and data Migration from Oracle database to SalesForce.com and Migrated leads, accounts and contacts to the Sales Cloud wif halp of Jittrebit.
• Provided support to end users of CRM via cases to ensure proper business practice.
• Configured the GitHub to maintain the different versions in common development environment.

Environment: Salesforce.com platform, Data Loader, Apex Classes, Controllers, triggers, Visual Force, Workflow & Approvals, Agile, Lightning, GitHub, Process Builder, Jittrebit, Custom Reports, Dashboards, Salesforce App exchange, Eclipse IDE, Oracle Database.

Salesforce Developer

Confidential, San Francisco, CA

Responsibilities:

• Worked on enhancing and supporting the application.
• Worked on various Force.com standard objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
• Good Experience in Administration, Configuration, Implementation and Lightning.
• Led the effort to introduce non-IDE-performed software builds, dependency management and continuous integration in the enterprise using Apache Ant.
• Writing builds script using ANT and deployment on different environments.
• Created Page Layouts, Search Layouts to organize Fields, Custom Links, Related Lists and other components on a record detail and edit pages.
• Created Custom Objects, Custom Tabs, Entity-Relationship Data Model, Validation Rules, Workflow Rules and Auto-Response Rules to suit to the needs of the application
• Developed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs of the application.
• Created Workflow rules and defined related tasks, Time triggered tasks, email alerts, filed updates to implement business logic.
• Created Visualforce pages for capturing different customer enquiries and implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Implementing customer portal and partner portal.
• Developed scripts to load forecast data from salesforce.com.
• Responsible for understanding the data migrating requirements and analyze data to be loaded from legacy systems to Salesforce.com.
• Created email templates and inbound emails using Visualforce for the clients and customers.
• Implemented various Custom Reports and deployed them for different business user levels.
• Developed Unit test class for Apex classes and worked for improving code coverage up to 85 percent.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Components, Controllers & Extensions), Saledforce.com Data Loader, Informatica, HTML, Apache ANT Java Script, Web Services, WSDL, SFDC Sandbox, Eclipse IDE Plug-in, Oracle 10g, Windows XP.

Salesforce Developer/Admin

Confidential, San Francisco, CA

Responsibilities:

• Developed and configured various Reports for different user profiles based on the need in the organization.
• Worked on various salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports and Dashboards.
• Used Geo location field type to calculate the nearest properties from contact mailing address.
• Developed custom Real estate applications for property management.
• Designed, and developed the Custom objects, Validation rules, Page layouts, Custom tabs, Components, Visual force Pages to suit to the needs of the application.
• Implemented Roll-up summary fields and formula fields for reporting purpose.
• Data migration from external systems to sales force using Data Loader.
• Used SOQL and SOSL wif consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Created different Workflow rules and Approvals for various campaign processes.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers, packages for various functional needs in the application.
• Performed detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like Visualforce, Force.com IDE.
• Integrated the web services using REST and SOAP by generating the necessary stubs from the WSDL files for extracting the data from home grown applications by using home grown web services.
• Created email templates and inbound emails using Visualforce for the clients and customers.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards.
• Participated in the training sessions provided by the Salesforce team and support end users
• Knowledge on creating Visualforce Dashboards, Sharing rules.
• Used change sets for deployment.
• Resolved the Cases and support the team on urgent bases, implementation and working wif real-time troubleshooting.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.

Environment: Saleforce.com platform, Role Hierarchies, Sharing Rules, Email Templates, Reports, Dashboards, Custom Objects, Custom Tabs, Email Services, Security Controls, Approval process.

Salesforce Developer

Confidential

Responsibilities:

• Gathered user and functional system requirements via workshops, interviews and workflow storyboards and Working wif stakeholders and project teams to prioritize collected requirements.
• Customized existing salesforce functionality according to project requirement.
• Involved in Data migration from Excel to Salesforce using Apex Data Loader.
• Created user Roles and Profiles, security controls and sharing settings.
• Worked on various SFDC standard objects like Accounts, Contacts, Leads, Reports and Dashboards.
• Created workflow & approval processes, validation rules, Auto-Response Rules, Approval process, email alerts and templates, and field updates.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked on various AppExchange products according to the needs of the organization.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into Salesforce.com, checking for the correctness of the data.
• Implemented Case Management by creating record-types specific to the user groups, assignments rules, escalation rules, case templates, workflow rules and actions, etc.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Worked on Apex classes, controllers, controller extensions.
• Interact wif Business Analysts and Developers to design better test plan and strategies based on the requirements of the business.
• Customized page layouts for Accounts, Contacts, Campaigns, Leads, Opportunity depending upon user roles and groups.
• Deployment of code from sandbox to production using Force.com IDE tool.
• Created Visualforce pages and Visualforce components to achieve custom functionality.
• Configured user Roles, Profiles, sharing settings, organization wide defaults based on updated.

Environment: Saleforce.com platform, APEX Language, Visual Force - Pages, Component & Controllers, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Java, Sandbox, Eclipse IDE Plug-in.

Salesforce Developer

Confidential

Responsibilities:

• Involved in various activities of the project, like development meeting, requirement gathering, and analyzing requirements, documenting the functional and nonfunctional requirements.
• Worked wif the user group for requirement gathering throughout the planning and implementation and designed the data model to transform the existing business process to Salesforce.
• Designed, developed & deployed the Custom Apps, Custom objects, Custom Fields, Custom buttons, Page layouts, Custom tabs, Components, Visualforce Pages, Apex classes to suit to the needs of the application.
• Attended daily meetings, weekly scrum meetings and sprint review meetings.
• Created various Visualforce/html email templates for Email Alerts using triggers and approval process for the clients and customers.
• Maintained data cleanliness and accuracy by adding various Custom validation rules and Custom formulas. Worked on Test Cases by developing Test Classes to meet the required Code Coverage in Salesforce.
• Created Profiles, Roles and Permission Sets for all the users in the organization.
• Worked on Data Mapping using excel sheets to map all the existing fields from Client and Mainframe Applications to Salesforce.
• Worked wif SQL Server management studio to execute complex SQL queries using client and Salesforce schema
• Used the Sandbox for testing the developed App after migrating some test data from client application.
• Used Salesforce Developer Console to execute apex codes and SOQL.
• Provided ongoing salesforce.com maintenance support and administration services including periodic data cleansing and fixing runtime issues.

Environment: SaleForce.com platform, Visualforce (Pages, Component & Controllers), Apex Language, Data Loader, HTML.