PROFESSIONAL SUMMARY:

• Overall, 7 years of experience in Salesforce Ecosystem involved in implementation, administration, development, integration with other systems and cloud applications, analysis, modeling, design, coding and testing in various business domains.
• Experience in analyzing and assessing requirements and documenting for Salesforce.com implementations.
• Expertise at Administrative tasks such as User management, creating Profiles, Roles and Permission Sets, Workflow, Tasks and Events, Email notification and templates, Reports and Dashboards.
• Hands on experience in SFDC Development using the APEX classes, Apex Batches, Triggers, Components, Reports, Force.com IDE, Eclipse with SOQL, SOSL and Force.com plug - in.
• Integrated Salesforce with external systems using both inbound and outbound using SOAP & REST apex web service classes.
• Worked with MVC (Model View Controller) design pattern and implemented in Salesforce customizations using subjects, Apex controller classes and Visualforce pages.
• Good understanding of Software Development Life Cycle (SDLC) and Agile with Expertise in requirement gathering, Analysis, Designing, Development and Testing.
• Good experience in writing SOQL, SOSL, Aggregate, Relationship queries in apex classes, triggers and batch classes and customized queries to avoid governor limits.
• Expertise in the implementation using Apex Language, Visualforce pages, Classes, Triggers, Controllers, Web Services, Tabs, Components, Custom Objects, S-Controls, Reports, Dashboards and Analytical Snapshots.
• Good at Lightning Components and adding them to Visualforce pages and Lightning experience page layouts.
• Developed and worked on different Salesforce.com environments such as Sandbox and Production Environments.
• Effective employment of Apex Data Loader, Import Wizard and Data Manipulation Language for Data Migration and Management in bulk.
• Experience with Workflow Issues, restart Workflows, reset data fields, test, and fix the Validation rules.
• Written apex batch, schedule classes by implementing Batch able and Schedulable interfaces for Processing large data sets in scheduled intervals.
• Good experience in implementing CRM features like Lead, Account, Contact, Opportunity, Campaign, Case management using Web-to-lead, Web-to case, Email-to-case and custom Lead conversion.
• Experience in developing Salesforce CRM App Exchange Applications in Classic as well as Lightning.
• Adaptable Team player, Quick learner, and a prudent developer with good communication & documentation skills.
• Experienced in working with Geographically distributed teams.

TECHNICAL SKILLS:

Salesforce Environment: Salesforce CRM, SFDC Certified, Force.com, Apex, SOQL, SOSL, Visualforce (Pages, Component & Controllers), Lightning Components, Triggers, Custom Objects, Service Cloud, Sales Cloud, Apex Web services, Workflow rules, Approval process, Validation Rules, Profiles, Permission sets, Relationships, Reports, Dashboards.

Tools: Force.com IDE, App Exchange, Data Loader, Workbench, Visual Studio Code, Developer Console, JIRA.

PROFESSIONAL EXPERIENCE:

Confidential, Birmingham, Alabama

Salesforce Lightning Developer

Responsibilities:

• Project is responsible for implementing the technology process transformation for commercial risk and commercial underwriting for the bank.
• Collaborated with BA, architects, and other developers to ensure optimal delivery and utilization of salesforce platform.
• Customization of Salesforce application as per needs to global Salesforce application users.
• Configured the application using Lightning app builder, page layouts, Objects, fields, relationships, and validations.
• In lightning app builder configured the fields & components to show/hide dynamically based on condition.
• Performing development & Implementation using Custom objects, Triggers, workflows/ workflow rules, approvals, Visual Force Pages, aura components and Apex classes.
• Integrated third party system with salesforce using REST API’s.
• Performed deployment using different tools like Visual studio code, Git & using sfdx commands.
• Performed requirement gathering, given demonstration on functionalities to users ensuring quality delivery of requirements.
• Performing Sales Force Customization, Security Access, creating profiles, roles, users, page layouts.
• Created Custom objects, formula fields and design validation rules page layouts, workflow rules.
• Used SOQL and SOSL for Data manipulation needs of the application using platform Database Objects.
• Developed applications using Agile methodology.
• Working Knowledge on Sales Cloud, Service Cloud, Custom Cloud and Apex Programming on Force.com Platform.
• Defined the lookup relationship and master-detail relationship on the objects that helps in associating the record and defining a parent-child relationship in which the master object controls certain behaviors of the detail object, respectively.
• Working experience using Lightning Experience, Lightning Component Framework, Visual Building Tools, Lighting Exchange, Lightning Design System.
• Worked with Lightning App Builder to develop apps visually, without code using Custom-Built Lightning Components.
• Used Sandbox for testing. created, managed packages, and migrated them between Sandboxes
• Developed APEX Classes, Controller Classes and APEX Triggers, Async Jobs, batch, and schedulable classes for various functional needs and implemented the business logic as per the requirements.

Environment: Salesforce.com platform, Force.com IDE, Apex classes, Triggers, Visualforce (Pages, Components & Controllers), QA Server, SOSL and SOQL, HTML, CSS, JSON service module, Lightning, Configuration, Customization, sales cloud, Apex data loader, Workflows & Approvals, Sandbox, Apex Triggers, Workbench, REST API, Windows.

Confidential, Houston, Texas

Salesforce Developer

Responsibilities:

• Interacted with various business user groups for gathering requirements for Salesforce Implementation and documented the Business and Software requirements. Worked with Lightning tools to upgrade to the Sales force platform
• Developed new apps with the Lightning App Builder and Lightning Components for sales reps to help them sell faster and smarter (Sales Cloud).
• Executed SOQL queries in workbench and Data loader to verify Product/Pricing staging data in SFDC.
• Administrated SFDC communities, created Case Management Process including creating support process, record types.
• Assigned workflows for Lead conversion, transfers, merging duplicates, managing web-to-lead to track responses to online campaigns.
• Experience in building new Applications with the Lightning App Builder and Lightning components.
• Developed Visualforce pages which rendered based on Salesforce1 App or Web.
• Managed user accounts and security - including new user account creation, profile, and role management, sharing rules and security controls.
• Setup, maintain and optimize Email marketing campaign utilizing Exact Target/Salesforce Cloud.
• Developing Lightning components, Global actions, process Builders and object specific actions according to business needs.
• Used Salesforce Lightning Inspector to debug the lightning components during the development process.
• Implemented mass data loads and pre-deployment testing.
• Involved in deploying the AppExchange applications and integrating with third-party applications.
• Implemented Sales cloud and incorporated the enhanced features as required to streamline the business process.
• Designed and developed Service cloud and integration.
• Using Apex Data Loader and Import Wizard for migrating records to sources and loaded data into Call Center application and for cleaning of data.
• Created profiles and implemented Object and field level security to hide critical information on the profile users.
• Created Apex methods for the lightning controller and helper methods to perform DML operations on the case records.
• Customized different page layouts and assigned them for different profile users.
• Used Salesforce Lightning to delivers a modern, smart experience across every device.
• Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields.

Environment: Salesforce.com, Visual force, Force.com, App Exchange, Service cloud, Sales cloud, Salesforce Lightning, Custom objects, Tabs, Roles, Pick lists, Dashboards, Data Loader, Data Migration, Sandbox, Windows.

Confidential, Washington D.C

Salesforce Developer

Responsibilities:

• Worked with the business community to gather requirements and converted them into Business Requirement Documents (BRD) and Functional Requirement Documents (FRD).
• Created various Custom Objects as per requirement.
• Worked on various standard Objects like Accounts, Case, and Contact.
• Worked on different Salesforce implementations using applications like Sales Cloud, Service Cloud and AppExchange.
• Created Security Settings for Roles and Profiles and managed Security Sharing Settings.
• Developed Validation Rules for the Custom Objects and Workflow rules and Approvals for some fields.
• Restructured Custom objects, Master detailed relationship between objects to better suites the organization.
• Implemented Development tasks by using Batch Apex, Apex Classes, Visualforce Pages, Triggers, SOQL and SOSL.
• Deploy SFDC package from one organization to other organization.
• Integrated REST API web services to extract data from external applications and displayed in the UI.
• Developed APEX class, Controller class and APEX Triggers from various functional needs in application
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Created various Reports (Summary reports, Matrix reports, Pie charts, Dashboards) and set up Reports folders.
• Followed Agile Methodology, created user stories based on the product backlogs items and added to different sprint cycles depending on the severity by utilizing JIRA tool
• Importing and exporting large volume of data using Data Loader.
• Identify and validate the Master data required for Data Migration and test cycles activities
• Used Sandbox for testing and migrated the code to the deployment instance after testing.

Environment: Salesforce, Visualforce, Apex, Visual force Data Loader, Microsoft Excel, Approval process.

Confidential, Columbus, Ohio

Salesforce Developer

Responsibilities:

• Interacted with various business team members to gather the requirements and documented the requirements.
• Developed various Custom Objects, Tabs, Components and Visual Force Pages and Controllers.
• Created Users, Roles, Public Groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
• Designed and deployed dynamic workflows, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Worked on data integration, data clearing, data transfer from third party API’s with requested permission sets using APEX data loader.
• Working with Salesforce data tools such as Data Loader and Eclipse Force.com IDE for data migration.
• Experience integrating salesforce.com with other apps
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on detail pages.
• Used Apex Data Loader to migrate data such as accounts, campaigns from different legacy systems.
• Implemented Standard and Custom Apex Controllers to handle business logic and used debug logs to trace the execution.
• Worked in Agile methodology to reach different business requirements.
• Created Custom Email Templates as part of sending Alerts to users based on the business requirement.
• Developed Visual Force Pages and used standard, Custom Controllers and controller extension Components, Advanced Search Functionality, Custom Objects, Analytic Snapshots, Tabs, Tags and Components.
• Created Visual Force pages and components to render data from associated controllers as needed.
• Developed Triggers to handle bulk records within the governor limits to automate business logic.
• Used Enterprise WSDL and developed Inbound Custom Web Services to expose native logic to external clients.
• Development of SOAP and REST based web services used for custom development
• Implemented Test Classes to cover positive and negative use cases for Classes and Triggers and achieved close to 100% coverage.
• Performed IDE and Deployments across sandboxes and to Production Instance.

Environment: Salesforce.com Enterprise edition, Eclipse IDE, Apex Data Loader, Apex Visual Force, SOQL, SOSL.

Confidential

Sales force Admin

Responsibilities:

• Worked as an enhancement team member and performed the role of Salesforce Administrator in the organization
• Creating and usage of Custom Labels, Custom Settings and Field Sets.
• Building the organization's role hierarchy by adding the Roles as per the organization structure and created Custom Profiles to satisfy the organization's hierarchy.
• Worked on Case Management, Escalation Rules, Assignment Rules, Auto Response Rules.
• Defined Lookup and Master-Detail Relationships on the objects and created junction objects to establish connectivity among objects. Performed Role of Salesforce.Com, Design, Development, Administration and Operational Support.
• Created various Roles, Profiles and Page Layouts and Configured the permissions based on the hierarchy requirements of the organization.
• Working on Triggers, Batch Apex and Scheduling jobs.
• Creating Custom Objects, Tabs, Custom Fields, Record Types, Page Layouts according to application requirements.
• Developed several Custom Reports and Dashboards to better assist managers and report folder to provide report accessibility to appropriate personnel.
• Resolved customer complaints and offered suggestions for improvements and enhancements.
• Created Workflow Rules, Approval Process and defining their actions.
• Designed and deployed Validation rules, Approval Processes, Custom tabs, and Auto-Response for automating business logic.
• Handling data management inclusive of data loading and data migration using Apex Data Loader
• Creating Reports and building Dashboards with various components.
• Customizing page layouts on various standard and custom objects.
• Enabled Chatter for the Organization and to effectively communicate with the users in the Organization.

Environment: Saleforce.com CRM, Force.com platform, Chatter, Custom Objects, Custom Tabs, Email Services, Workflow and Approvals, Security Controls, Reports, Change sets, Windows, Data Loader.