SUMMARY

• 18+ years of Functional Consulting/Project Management/Production Support Experience in Ariba Sourcing, Ariba Contracts, Procure 2 Pay (Ariba Buyer), Ariba Invocing, Spend Analytics/Spend Visibility, Supplier & Catalog Management, Supplier Performance Management (SIPM), Ariba Supplier Network (ASN), Supplier Qualification Management (SQM), Ariba OnPremise and Ariba OnDemand.
• Co - Founder and Director at Education and Skill Development based Non-profit organization.
• UAT Lead for a global team of 34 members.
• Delivered highly visible Business Intelligence solutions with Business Objects XI for Metrics Management, Statistical Analysis on Service Level Adherence and Spend Data analysis for Financials that goes to Wall Street reporting
• Having 17+ years of experience in Business Analysis, Process Consulting, Incident Management, Change Management and Metrics Reporting.
• Proficient in preparing Business Requirement Document (BRD), Software Requirement Specification (SRS), System Design Specification (SDS), Functional Specifications, Use Cases, and User Manuals
• Expertise in Software Development Life Cycle (SDLC), Object Oriented Analysis and Design, Rational Unified Process (RUP) methodology and Agile (SCRUM) Methodology.
• Experienced in all areas of project life cycle in a highly structured Change Management Environment using both proprietary methodologies and Agile Techniques.
• Conducted Joint Application Development (JAD) sessions with End-Users, SMEs and development team for project meetings, walkthroughs and customer interviews on regular basis and creating requirements traceability matrix for tracking the requirements.
• Developed Learning Management System using ASP.NET & SQL Server.
• Acted as Functional consultant for analyzing and evaluating Ariba 9r1 upgrade and reporting on differences and short fall between two versions
• Expertise in working with Procurement tool - Ariba, Incident Management Tool - Confidential Service Manager, Quality Tool - Confidential Quality Center, Configuration Management tool - Serena Dimension, Audit Management Tool - Team Mate.
• Active volunteer for Social Service initiatives.
• Strong interpersonal skills with ability to handle conflicts in the team.
• Strategic thinker - A natural trainer and team builder

TECHNICAL SKILLS

Domain Tool: Ariba (Sourcing, SPM, Contracts, Buyer, eInvoice)

Configuration Tool: Serena Dimensions, SubVersion

Database Tool: MS SQL Server, MS Access, Oracle

Incident/Change Management Tool: Confidential Service Manager, ITSM Remedy, JIRA

LMS/Documentum Tool: Moodle, MS Teams, Google Classroom, MS SharePoint, GNOSIS

Quality Management Tool: Confidential Quality Center

Project Management Tool: MS Project, Asana

Business Intelligence: Business Objects XI

CRM: MS Dynamics, Zoho

Design Tool: MS Visio, Axure (Wireframes)

Testing Methods: Peer Testing and UAT

Batch/Event Monitoring: Autosys, Splunk, DynaTrace, AppDynamics

Methodologies: Waterfall, Agile, Scrum, ITIL v3, ISO, Six Sigma.

PROFESSIONAL EXPERIENCE

Sr. Consultant

Plano, TX

Responsibilities:

• Technical Project Management on Ariba Cloud migration.
• Create Project Plan and identify milestone for deployments.
• Deliver Weekly and Monthly Status Reports for stakeholders.
• Integration with DocuSign on Contract Management and JIRA on ITSM.
• Manage Communication and Escalation plan within Delivery and Client Sr. Executives.
• Designing solution to facilitate cloud integration.
• Manage technical performance expectations using Splunk
• Plan and estimate cloud development activities based on the customizations determined from functional specifications
• Perform fit-gap analysis and provide alternatives to design team.
• Determine “TO-BE" processes with best fit alternatives and vet these with Line of Business representatives across the globe to secure their alignment.
• Responsible for assessing technical issues and developing system solutions for the deployment

Environment: Ariba Cloud Migration

Confidential, Plano, TX

Responsibilities:

• Manages Team of Ariba, Oracle ERP, SAP, MS Dynamics ERP, Confidential Audit/Legal Level 2 Production Support teams in Shared Technology Services, supporting Confidential Functions in several Line of Business.
• Involved in Ariba Production Support activities such as Application Management, Major Incident Management, Problem Management/Root Cause Analysis and 1Maintenance activities including Deployments.
• Managed Knowledge Transition plan from current Vendor to Bank’s Support Team for 32 applications.
• Manages Ariba Cloud Integration project with onshore and offshore teams, which includes vendors.
• Identify Risks, Handle escalations on Level 2 Prod Support and addressed them in an effective manner.
• Experienced in handling and resolving Conflicts between multiple stakeholders and retained talents.
• Delivers Weekly, Monthly, Quarterly and Ad-Hoc Sr. Leadership reports and Presentations.
• Manages a Team of 4 on other in-house applications developed within Bank.
• Involved in multiple Application Management deliverables.
• Contributed multiple Process improvement projects in Six Sigma Framework and BofA’s JDIC methodology.
• Act as ITIL SME (Incident Management, Change Management, Problem Management and Knowledge Management) & transitioned respective ITIL functions to L1 and L3 teams.
• Promoted Employee Engagement within the Team and developed cordial working environment within the team.
• Active Community volunteer with Confidential and has been recognized consecutively for 3 years by BofA North Texas Team for highest number of volunteer hours per year in the Market.

Environment: Ariba Cloud Migration, Ariba OnPremise Application Maintenance, ITIL, Six Sigma

Ariba Project Manager/Functional Consultant

Plano, TX

Responsibilities:

• Ariba OnDemand Functional Analysis & Support for Confidential Global Foundation Services
• Responsible for Requirements gathering & Documentation, Development & Configuration, System Testing and Rollout for Sourcing (RFI, RFP templates) Projects & develop Business Intelligence reporting on Sourcing & Supplier Information Performance Management (SIPM)
• Create and Manage Supplier Profile Questionnaire and workspace template.
• Create and Manage Ariba Supplier Qualification Management (SQM) Projects.
• Data and Document Management through Supplier Information Management.
• Organized project delivery methodologies in Scrum methods, allocated deliverables in regular Sprints, conducted retrospective meetings and created delivery reports based on sprints.
• Conducted Reverse Auction (RA) in Ariba Sourcing for Professional Services.
• Configuration/Customization of Sourcing & Supplier Performance Management Projects, Pricing Templates, Survey, Scorecards & onboarding suppliers & stakeholders in Ariba OnDemand Upstream.
• Create & Monitor Project Plan, Risk Management, schedule and lead Weekly status meetings.
• Responsible for System Integration Testing, UAT & Deployment of Ariba Supplier Performance Management (SPM) module with End to End Application Life cycle Management.
• Involved in Change Management, Incident Management & Support process.
• Post & Manage biddings in Ariba Discovery.
• Created User Training Documents & learning management curricula build on various Sourcing modules in Ariba Cloud and provided trainings for Suppliers and Stakeholders and integrated them as a Learning Management System using MS SharePoint & Office 365.
• Ariba 9R1 Functional Analysis & Testing with Upstream & Downstream systems.
• Translated the business requirements in Agile development model & created processes.
• Identify data for migration from legacy systems.
• Involved in Software re-engineering process, identifying core procurement business functions during integration of ERP/backend systems and performed fit/gap analysis during migration of existing systems to Ariba 9R1 - SAP systems.
• Catalog Management in Ariba Buyer through Ketera Catalog system.

Environment: ARIBA Sourcing OnDemand, ARIBA 12S1, ARIBA Buyer, ARIBA 9R1, Office 365, SharePoint, Cloud computing, Agile, Scrum, MS Visio, MS Office, Banking, Technology, Oil & Gas

Functional Project Manager

Parsippany, NJ

Responsibilities:

• Business Analysis, Test Lead & Functional Consultant on Ariba 9R1 Application Life cycle Management.
• Create Functional & Business Requirement for Procurement/e-Commerce portal for organization-wide procurement.
• Translated the business requirements in Agile development model
• Created Project Plans in SCRUM framework
• Been a part of Project Management Office (PMO) in planning, assigning tasks to teams, monitor the status of tasks, follow up with assigned teams through completion of tasks.
• Organized regular SPRINT and monitored the project status during SPRINT meetings.
• Worked as a Functional Project Manager (FPM)/BA/lead QA in charge of 25 people Globally
• Exposure to high dependencies.
• Involved in Software re-engineering process during integration of ERP/backend systems and performed fit/gap analysis during migration of existing systems to it’s upgraded version using Agile & Scrum methodologies.
• Developed & Implemented Business Intelligence solutions on Financial reporting, Metrics Management & SLA management through Business Objects XI.
• Helped business users to understand issues with ERP systems like SUN, Computron and Oracle and provide a workaround to get their transactions processed.
• Catalog Management/Testing (CIF and Punchout) in Ariba Buyer through Ciber Intellecat Servers
• Enablement of ASN Relationship with Buyer and eInvoicing
• Understanding of Confidential Service Center/ Service Manager Process.
• Good Command in SQL/AQL( Ariba Query language)
• Tier 2 Support on Ariba Contracts, maintaining Contract repository & Buyer modules.
• Fix issues with Pricing, Publishing & Approval of Contracts and Deletion of workspace and Invoicing against Contracts.
• Created Contracts Templates, worked on Phase/Task and created Conditions for Contract Visibility.
• Involved in BCP/DR plan.
• Involved in pre-market-Go-live activities like user profile submissions and PO conversions.
• Involved in identifying Production cut-over tasks & code deployments through Release Management.
• Involved in creating curricula for Pfizer Learning Management System (LMS) for Ariba user training, Six Sigma & ITIL course contents.
• Monitored System Admin queue to address Approval Flow issues and ensured the routing through appropriate approvers/groups.
• Understanding in resolving Help Desk tickets.
• Formatting files from one format to another.
• Collaborated with various support teams in Pfizer for P2P related support issues.
• Worked on analyzing interface failures and provide resolution.
• Involved in fixing the interface flat files and reprocessing.

Ariba 9R1 - SUN/SAP

• This is an integration project in which, the data from Ariba Procurement System is integrated with SUN/SAP Financial System.
• As a Business Analyst & Functional Consultant with onsite experience, I was involved in Application Life Cycle Management (ALM), which includes gathering the business requirements from the business sponsors; prepare Functional Design documents & wireframes on Ariba 9R1 modules such as User Profile, Sourcing, Requisitions, ePay, Receiving, Searching & Reporting and Vendor Maintenance. Prepared the project plan in tandem with business target dates. Prepared the Ariba 9R1 - SUN/SAP, UAT/QA test plans, strong manual, functional, system and regression testing & test reports in an agile development environment in On-demand & On-Premise systems.
• Managed Change Requests (CRs) in Trackwise for Compliance verification and approval.
• Involved in Project Management Office (PMO) activities such as creating Project Plans, create & assign tasks/work packets to individuals/teams, monitor the progress of tasks & updates in it’s respective work packets, follow-up on those tasks to it’s completion and generate PMO reports based on project status for Project Management team & Business stakeholders.
• Transformed the business requirements in Agile development methodologies and trained the project teams to adopt SCRUM framework.
• Effectively tracked project development through weekly SPRINTS and reported the project status to all stakeholders.
• Configured Contract Workspaces for creating Agreements
• Designed Contract Authoring Feature for storage & management of multiple versions of contracts.
• Managed Clause Libraries in Ariba Contracts
• Created & Managed Contracts Tasks
• Write SQL queries on Data Analysis, Data Management, Data Mapping and Reporting.
• Act a liaison between markets (Singapore, Malaysia, Poland, US), business sponsors and the development team on this project in getting the project sign-off. Involved in ELC process documentations for 2 roll outs.
• Coached teams in their efforts to adopt advanced methods for the effective application of the Scrum framework.
• Created curricula for Learning Management System (LMS) for new market users before go-live.
• Involved in Ariba catalog enablement with Pfizer’s preferred vendors through Ariba Supplier Network (ASN). Gathers supplier requirements from Procurement centers and catalog data from Suppliers to create new catalogs in Pfizer’s UAT & Production procurement systems internally and through external systems such as CIBER. Involved in UNSPSC data fit-gap analysis on Material groups & categories on the supplier products and aligns the UNSPSCs as per industry and Pfizer standards. Manages technical troubleshooting of catalog & ASN related issues. Involved in 3 catalog enablement roll outs.

Ariba 9R1 - SAP BI

• This is an integration project in which, the data from Ariba are exported to SAP BI through Informatica for Federal Compliance reporting.
• Gathered business requirements from the business stakeholders and provide it to the development team to build the system using agile methodologies.
• Effectively monitored the project status through weekly SPRINTS and reported the status to project stakeholders.
• Write SQL queries on Data Analysis, Data Management and Reporting.
• As a Business Analyst with onsite experience, involved in gathering the business requirements from the business stakeholders and provide it to the development team to build the system. Prepared the project plan in tandem with business target dates. Prepared the Ariba - SAP BI, UAT/QA test plans, strong manual, functional, system and regression testing & test reports in an agile development environment. Made a clear visibility on this project with my Traceability Matrix sheet, which maps every activity involved in this project with relevant to Pfizer Enterprise Life Cycle methodologies and documentations. Act a liaison between the business sponsors and the development team on this project in getting the project sign-off.

Test Lead

Responsibilities:

• This project was to test new End 2 End 9r1 Ariba version with SAP/SUN Financial system and compare functional and technical behavior with existing system.
• Created Test plan, test scripts based on the existing Ariba 8.2 instance and incorporated intended new functionality in Ariba 9r1 from Functional Documents. As a Test Lead I was involved in evaluating and developing current functionality test scripts and execute them on the Ariba 9r1. Worked with business team in evaluating gaps and reporting it to the technical team to address the issues. Had to coordinate with business and technical team towards the closure of identified bugs. Involved in documenting test results through Test Summary Reports and quantifying it to Quality Center (QC)/ Confidential ALM for tracking.
• Managed a global testing team of 34 testers in Ariba 9R1 Roll outs.

Business Process Consulting

Responsibilities:

• Identified Six Sigma projects for Ariba Team, successfully implemented them by identifying the business cases, SIPOC, CTQ through DMAIC methodologies & eliminated bottle necks in the process.
• Effective use of Pareto Charts, Cause & Effect diagrams for Analysis.
• Have obtained Green Belt on reducing cycle time & errors in a process.
• Created new process maps, process analysis for improved state and placed appropriate Controls.
• Have mentored several Six Sigma Green & Yellow Belt projects.
• Business Intelligence & Data analysis through Minitab and Business Objects XI
• ITIL V3 Foundation/Incident Management/Problem Management/Change Management
• Involved in design of Business requirements and Problems as Change Requests(CR) of ARIBA procurement tool
• Created RFC for CRs and co-ordinated with Change Advisory Board (CAB) for new Change Requests during periodic code deployments.
• Managed the code deployments in Configuration Management Database (CMDB) and documented the CRs for every release through effective documentation and tracking.
• Managed Change Requests (CRs) for Compliance verifications & approval.
• Effectively monitors Change Request to closure by UAT sign-off acceptance and foresee the implementation of the Change Request to the Configuration Management tool via schedule code release. Certified in ITIL V3 Foundation.
• Been a Lead of Ariba Incident Management, Problem Management & Change Management Teams.
• Effectively managed Service Level Adherence (SLA) with all Severity level metrics & reporting of Ariba Support Team through BI tools & monitored Ariba Tier 2 & Tier 3 support.
• Identified Service Requests, Events, Incidents, Problems and Change Requests through ITSM framework.
• Been a member of Disaster Recovery (DR) and Business Process Continuity (BPC) teams and conducted DR exercises.
• Resolved major production Crisis through effective Crisis Management methods by identifying the bottlenecks and clearing the blocks within an hour.
• Converted frequent Incidents as Problems and Problems to Change Requests through Problem Management & Change Management process.
• Derived KPIs for IT Support desk through Confidential Service Manager Business Continuity/Disaster Recovery Plan
• Conduct complete business impact analysis and define best possible recovery strategies.
• Perform risk assessment and suggest risk treatment options.
• Assist in formulating BCP/DRP team with clear roles and responsibilities along with development of a test and maintenance plan.
• Assist in assessing the readiness of the alternate site(s). ISO 9001:2008
• Involved in the 7 Internal Audit cycles of Ariba Development, QA & Support teams based on ISO mechanisms.
• Created RACI charts for process activities.
• Identified Non-Conformance & Observations of the process and tracked them to the closure by implementing suggested best practices and solutions.
• Certified ISO 9001 Internal Quality Auditor.

Environment: SharePoint, Agile, Scrum, ARIBA Buyer, ARIBA 9R1, ITIL, ITSM, Six Sigma, ISO, MS Visio, Axure, UML, MS Office, SQL/AQL, MS Access, Incident Management, Problem Management, Change Management, Release Management

Responsibilities:

Responsibilities:

• Involved in the testing of Ariba 8.1 buyer with Oracle systems on it’s functional & technical behaviors.
• Created & executed Ariba 8.1 test scripts as per the requirements in the Change Requests.
• Involved in the procurement process of Windows 2003 Data Center servers using Ariba and tests the procured servers as per the configuration requirements.
• Guides the team on ITIL v3 framework’s Service Desk, Change Management and Incident Management process and documented these processes.
• Involved in creating processes/procedures for Ariba Procurement users. Metrics Analysis
• Responsible for collection of daily and weekly metrics amongst the Ariba, Lawson, ERM, IDM and ETL support projects using M-Excel.
• This is reported to the Project Managers and to the SQA horizontal of the organization.