SUMMARY:

• Salesforce Administrator/Developer with around 7+ years of experience in IT Industry.
• Extensively exposed to creating objects with relationships, fields, record types, escalation rules, assignment rules, validation rules, data migration activities, custom page layouts, custom fields, custom tabs and other standard functionality.
• Extensive experience in Creating Roles, Profiles, Email Services, Workflow Alerts, Actions, Validation rules and Approval Processes.
• Extensive noledge about Sales force setup menu, Configuration, custom Application Development, Administration, Data Migration and Deploymentof applications to Force.com platform.
• Experience in creating various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders
• Proficient in Data Migration from Traditional Applications to Salesforce.com using Data Loader Utility.
• Experienced in managing teh data, Forecasting, Campaign Management, Contacts, Leads, Cases, Opportunities, Quotes and Dashboards.
• Worked on Salesforce1 platform and Lightning Ready features from Classic to LEX.
• Extensively worked on development of custom components using Lightning Component Framework following SecurityStandards and bestpractices.
• Having good Experience in integrating Salesforce.com with MarketingCloud exact target.com using custom RESTAPI calls and with salesforce connector AppExchange app.
• Worked on Integrations like using Force.com REST API, Exact Target integration and Wave API’s.
• Expertise in handling bulk data by implementing custom apex logic, BulkTriggers,BatchApex and ScheduledJobs
• Good work experience in versioning tools like SVN, GIT for maintaining code branches and code commits.
• Handled migration and deployment activities using Data Loader, ANT deployment tool, also having noledge in CI/CD continuous Integration tool.
• Extensively explored and implemented features in CommunityCloud to meet teh business use cases.
• Having teh ability to build single page applications using Visualforce, Lightning Framework which dynamically renders by detecting teh logged in user experience Classic, LEX and SF1.
• Conducted Knowledge Sharing sessions to multiple project team members by explaining teh Lightning features which areVisualforce and LightningDevelopment, LightningMigration and LightningBoltTemplates.
• Theoretical noledge on syncing Zuora with Salesforce, working on Products, Orders, Order Items.
• Helping teh team by creating demo data and support at UAT phase by providing immediate bug fixes if any
• Experienced on various UI Technologies me.e... JavaScript, jQuery, SLDS and Bootstrap frameworks.
• Executed multiple projects on various clouds like Health Cloud, Community Cloud, Marketing Cloud, Sales Cloud and Service Cloud with its different features.

TECHNICAL SKILLS:

Salesforce: Salesforce CRM, Lightning Application, Apex Custom Controllers, Apex Classes, Apex Triggers, Visualforce Pages/Components, Apex Web Services, SOQL, SOSL, Workflow and Approvals, Reports and Dashboards.

Eclipse, Force.com Eclipse IDE Plug: in, Force.com Explorer, Change Sets, Force.com Import Wizard, Force.com Excel Connector, Force.com Platform (Sandbox and Production)

Other CRM: Veeva, ServiceMax, Apptus, CPQ

Integrating Tools: Apex Data Loader, Import Wizard, Data Export, Mass Delete

Languages: Apex, Java, C, C++, SQL, SOQL, SOSL.

J2EE Technologies: JAVA 1.X, Servlets, JSP, JSTL, JDBC, Struts1.2/2.0, Tiles, Spring, EJB, Web Services, Log4j, Slf4j.

Web Technologies: HTML, XML, CSS, Java Script, JSP WSDL, SOAP API, REST API

Databases: SQL Server, My SQL, MS Access, DB2

PROFESSIONAL EXPERIENCE:

Confidential, NewYork

Salesforce Lightning Developer.

Responsibilities:

• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto - Response for automating business logic.
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Managed Salesforce integration with existing systems and third-party providers.
• Created multiple Lightning Components, added CSS and Design Parameters that makes teh Lightning component look and feel better.
• Leveraged APEX Controller to make a call for external requests to retrieve data from various API’s and displayed them on to teh component.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Minimized code in JavaScript Controllers by adding reusable functions in Helper Component.
• Developed Visual Force pages to change teh entire look and feel, tabs and views of teh Salesforce.com UI in accordance with teh company requirements.
• Developed Lightning components and Lightning apps to provide better and more interactive interfaces to end users, which help in sales enhancements.
• Created various Custom Objects, Tabs, validation rules, formula fields.
• Developed custom Business logic using Apex Classes, Visual force pages and Lightning components. Used Visual force components like Page Block, Command Buttons, Action support, Action Function.
• Implemented custom Cascading Style Sheets (CSS) for Visual force pages.
• Strong Experience in Salesforce Lightning components design and designing compact layouts using Apex triggers, Page layouts, Visual force pages, workflows for Mobile platform.
• Experience in creating Lightning Components and used Lightning Design System to convert existing Visualforce pages to lightning components.
• Interacted with various Business users for requirements gathering.
• Worked with SOQL, SOSL queries with Governor Limitations to store and download teh data from Salesforce.com platform database.
• Installed teh Call Center Applications and Allowed teh end users to maintain a track history of customers complaints
• Worked on teh Service channel of work items that are received from organization—for example, cases, chats, or leads.
• Implementation of Compliance, Control and Control Tracking for compliances like PCI, FedRAMP and SOC.
• Constant involvement in exploring apex change apps and using teh apps wherever necessary. Used apps like Apttus, target, Cloud Converter, Chatter un-follow rules, Field Trip, Conga Composer, AKARD, DocuSign etc.
• Implemented CPQ solution using Apttus CPQ & Contract Management (CLM) for various customers in industries.
• Worked on Apttus Advanced Workflow approvals, Apttus order management, created agreement wizards, validation rules and contract templates.
• Configured teh External Routing for Omni-Channel and Integrated third-party routing with Omni-Channel to give teh support team more routing options for teh tasks.
• Involved in using Lightning, Process Builder and Workflows. Worked on customization of visual force to has Lightning Experience for desktop and mobile applications.
• Created relationships among objects using Lookup and Master-detail relationships.
• Created various Profiles, Roles, Page Layouts, and Record Types and configured teh Permissions based on teh Organization hierarchy requirements.
• Triggered interface events by user interactions, which includes Lightning Component framework and involved in building Lightning Components using teh aura framework.
• Used Web Services like SOAP, REST framework to exchange information on exchange rates.
• Enabled Aura Framework and added Aura Attributes/Handlers for Events / Logic and Interactions
• Managed and deployed Salesforce.com CRM solution to multiple departments within teh organization.
• Performed data cleanup and/or Data migration to/from salesforce.com

Environment: Saleforce.com platform, Apex Language, CPQ, Visualforce Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Lightning design system (LDS), Health Cloud, Custom Objects, RESTful API, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential, NYC, New York

Salesforce Developer

Responsibilities:

• Understanding teh existing CRM application, data model, integrations and Project Structure.
• Performed teh role of Salesforce Developer in teh Organization.
• Expertise in advanced APEX/Visualforce development, including high volume data processing, managed packages, community portals, SSO, Canvas applications and metadata API.
• Designed and developed SFA based Application on Froce.com Platform in Salesforce.com environment with Apex programming language at backend and Visual Force pages as user interface
• Involved in creating and customizing Email template and configuring them to teh email alert within teh workflow rule for a standard/custom object.
• Mastery of teh Einstein Analytics (Wave) application, including designing and developing sophisticated dashboards, implementing enterprise security and access approaches, and rolling out governance approaches.
• Interacted with Various business user groups for gathering teh requirements for Salesforce implementation and documented teh Business and Software Requirements.
• Worked towards explaining teh capabilities of Veeva IMS to teh business in layman's terms while also being able to be "hands-on"
• Development of SFDC B-2-B solutions using Cloud craze, Marketing Cloud & Service Cloud Infrastructure.
• Integrated with Salesforce by using Marketing cloud connector (V5).
• Experience in Force.com development with exposure to Wave, Heroku, and Lightning.
• Involved in implementation and Design of Cases and Issue with Order Management and Product Return module.
• Implemented Wave Analytics, created datasets, dashboards and apps for Opportunity, Accounts and Cases.
• Familiar with Salesforce latest product launches including Wave Analytic.
• Maintaining teh Salesforce Applications and Veeva Instances for various operations.
• Developed wave dashboards using Salesforce platform as teh backend.
• Retrieved some data and its functionality from Third-Party API’s and displayed within teh lightning component.
• Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend and Visualforce pages as user Interface.
• Developed different Visual Force Pages to suit to teh needs of teh application using different Visual force components.
• Experienced in marketing cloud as a consulting and implementation services.
• Worked on Heroku connect to build apps. Used Heroku processes for deploying.
• Contributed towards HLD and LLD phase and design documents preparation by integrating different modules.
• Worked on salesforce standard objects (accounts, contacts, leads, opportunities).
• Created Custom objects, formula fields and design validation rules page layouts, workflow rules.
• Maintenance of CRM functionality implementing SFDC.
• me also worked on Apttus Advanced Workflow approvals, Apttus order management, created agreement wizards, validation rules, and contract templates.
• Visualforce Pages for Lightning Experience, Alternates for Java Script Codes, Sharing Visualforce pages between Classic and Lightning.
• Worked on Lightning Process builder flows, Connect API, Chatter and quick Action.
• Built Lightning Component Tab for Salesforce 1 Navigation and Custom Applications in Lightning Experience.
• Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer’s cases in Cases Tab.
• Used SOQL and SOSL for Data manipulation needs of teh application using platform Database Objects
• Integrated Salesforce.com with external systems like Oracle and SAP using SOAP API and REST API.
• Integrated applications with salesforce.com using SOAP web services API.
• Used Informatica Power Exchange for integrating teh SFDC with legacy system.
• Implemented communities and built external pages.
• Very good experience of using Data loader and cleansing and de-duplicating Bulk loads.
• Responsible for writing SOQL and SOSL queries.
• Used Sandbox for testing. created, managed packages and migrated them between Sandboxes and Production environments for final implementation

Environment: Saleforce.com platform, Apex Language, Visual force (Pages, Components, Controllers & Extensions), Saledforce.com Data Loader, Agile, Informatica, ETL, Canvas, Apex Triggers, SAP, Reports, JSON, REST, SOAP, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, XML, Java Script, Web services, WSDL, SFDC Sandbox, Lightning, Eclipse IDE Plug-in, Oracle 10g, Windows XP

Confidential, Eden Prairie, MN

Salesforce Developer

Responsibilities:

• Datamodel creation and redesigning teh existing application to build a robust with best practices.
• Involved in Architectural design decisions, Monitored offshore team by providing technical design and feasible solutions.
• Teh community portal completely built using LightningComponents and SLDS. App is built on CustomerServiceNapili template including custom components.
• Implemented responsive components using LightningFramework which are supporting LightningExperience, Classic and SalesforceMobileApp (SF1).
• TEMPHas done integrations and used teh salesforce marketing cloud connector V5 to connect to multiple salesforce orgs.
• Used SOAP & REST API to invoke triggered sends and create redundant data.
• Used teh sandbox for testing and migrated teh code to teh deployment instance after testing.
• Build Documentation for teh end users and managers for easy navigation and access.
• Effectively communicate between technical, operational and strategy groups.
• Created many Data extensions to accommodate custom scenarios. Configured and designed journey’s using journey Builder.
• Automated teh import, extract and query activity using Automation Studio. Used Dynamic content for subject lines.
• Handled entire application sharing standards using Role hierarchy, Criteria Based Sharing Rules, Permission Sets, Territory Management and Apex sharing to meet teh business requirements.
• Enhancing teh business logic and handled apex controllers to support multilingual, multicurrency for multiple businesses in one application.
• Developed configurable logic using custom labels, custom settings and custom meta data types.
• Implemented complex customapex logic using best practicesand sharingstandards.
• Created new and also redefined existing bulk triggers which support bulk data and process teh records to meet business process along with error tracking for each record.
• Worked on code optimization using teh best practices of Salesforce in order to increase teh performance of teh application by considering teh SFDC Governor Limits.
• Worked on setting up teh entire process for development, deployment.
• Expertise in designing teh application based on various clouds like Sales, Service, Marketing, Health Cloud to meet teh appropriate business need.
• Played a vital role in teh project by handling millions of records with bulk triggers logic and tracking teh status of each record which is generic to all objects.
• Code commits to teh different branches based on teh sprint cycle and supported QA by providing necessary business details.
• Helping teh team by creating demo data and support at UAT phase by providing immediate bug fixes if any.
• JIRA is used for effective tracking of stories, sprints and their status.

Salesforce Features: SalesForce.com, Force.com, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages/ Components, Apex Web Services, Analytic Snapshots, Lightning(Aura), SLDS, Security and Sharing, Community Cloud, Marketing cloud, Journey builder, Lightning Bolt, REST & SOAP

Confidential, Washington, DC

Salesforce Administrator/Developer

Responsibilities:

• Performed teh roles of Salesforce.com Administrator and Developer in teh organization.
• Developed various Custom Objects, Tabs, Visualforce Pages and Controllers.
• Administered, configured, maintained Salesforce.com application user profiles, roles, assigning Permissions, generating security tokens, Validation Rule, upgrade installation.
• Created and deployed Several Reports using salesforce.com platform.
• Developed APEX Classes, Controller Classes and APEX Triggers for various functional needs in teh application.
• Developed and deployed workflows and approval processes for opportunities and products/ assets management.
• Involved in Salesforce.com application setup activities and customized teh apps to match teh functional needs of teh organization.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on teh organization’s need.
• Implemented teh requirements on Salesforce.com platform and Force.comIDE Plug-in using Eclipse.
• Assigned workflows for Lead conversion, transfers, merging duplicates, managing web-to-lead to track responses to online campaigns.
• Involved in Datamappingspecifications to create and execute detailed system test plans. Teh data mapping specifies wat data will be extracted from an internal data warehouse, transformed and sent to an external entity.
• Developed VF components in mobile apps.
• Created and used Email templates in HTML and Visualforce.
• Used teh sandbox for testing and migrated teh code to teh deployment instance after testing.
• Conducted Administrative duties which included working with c-level executives, system administrators, and end users to gather their business requirements, tan develop customized solutions to meet their needs.

Environment: Saleforce.com platform, Apex Language, Apex Triggers, Visualforce (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Web Services, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential, Tallahassee, FL

Programmer Analyst

Responsibilities:

• Responsible for developing forms, reports, and business processes within teh agency’s Cherwell Service Management software implementation.
• Perform SQL Server database queries and updates.
• Resolve technical problems related to teh agency’s Cherwell Service Management software implementation.
• Consult with users and conduct information assessments to determine user needs and define system requirements.
• Assist in developing training programs related to distribute processing operations and procedures.
• Write and maintain up-to-date documentation related to business requirements, database design, and process implementation.
• Processing information logically and solve problems.
• Consult with users and conduct information assessments to determine user needs and to define systems requirements.
• Track and manage change request process.
• Act as a consultant to key stakeholders and cross functional teams.
• Assist (as necessary) in gathering and documenting user and process requirements

Tools: Cherwell Service Management, SQL, XML, Microsoft SQL Server, Windows Server 2008.