SUMMARY:

• 12 years Information Technology industry experience. Involved in CRM road map discussions, SDLC, business requirements analysis, system design and integration, Apex programming and Data migration.
• Expertise in SFDC Development using Lightning Application, Apex Language, VisualForce Pages, Classes, Controllers, Triggers, Indexes, Locks Web Services, Components, Tabs, Apex Web services, Custom Objects, Reports, Analytic Snapshots and Dashboards, Profiles, Creating Roles, Page Layouts, Org - Wide default, Sharing rules, Work Flows.
• High level of proficiency in creating Roles, Profiles, Email Services, Tasks, Email Templates, Workflow Rules, Workflow Alerts, Actions and Workflows Approvals.
• Worked on Salesforce Marketing cloud Connector V5/208, Multi-Org and Mobile Studio.
• Extensive Experience working in implementation of Case Management in Service Cloud Console.
• Experience working in service cloud, supporting cases, developed workflows and triggers for automated case resolutions.
• Experience in Data Migration using Data Loader Import Wizard and schedule the batch using Jitter Bit.
• Expertise in Lightning app builder (Salesforce 1) and implemented new application based on Lightning to have compatibility of the app in mobile, Tab and Desktop versions.
• Good Experience in Salesforce.com Configuration and Design of Service Cloud, Sales Cloud and Force.com solutions, with an emphasis on Service Cloud solutions.
• Worked on Cloud Page Smart captures also integrate it with journey builder.
• Developed several Lightning components, Global actions, process Builders and objects specific actions.
• Integrated CPQ system with multiple CRMs like Salesforce and CRM On Demand. Supported and improved sales cycles by implementing CPQ solutions effectively.
• Design and Develop customer solutions in Vlocity, Visualforce, Apex, CSS, JavaScript and other technologies.
• Deep Understanding and hands-on experience in Vlocity OmniScript, Vlocity DataRaptor, Vlocity Cards and Templates, Vlocity Actions development.
• Worked with business process owners to understand their requirements for Salesforce Marketing Cloud application.
• Created journeys and also implemented marketing campaigns using Marketing Cloud tools like Journey Builder, Email Studio and Automation Studio.
• Developed and executed marketing campaigns using Marketing Cloud's Email Studio.
• Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components for use in Salesforce1 mobile platform to make Lightning Application mobile.
• Created Lightning Components, added CSS and Design Parameters which improves performance.
• Created and used Email templates in Visual force and HTML.
• Reengineered APEX code already in production to optimize trigger based transactions for performance and speed as well as to work seamlessly with governor limits.
• Enhanced Apex Class and Visual Force Page to create a custom Related List, showing activities for selected contacts or clients.
• Proficient in dealing with functionalities related to Sales cloud & Service cloud, Marketing cloud, Community Cloud, Custom Cloud and Analytics Cloud.
• Worked on multiple Number of lightning Web Components (LWC) and allowed the LWC to manipulate the DOM instead of JavaScript.
• Implementation of Apex Triggers, Apex Class for automation of the business process on Account, Contact, Opportunity, and Custom Objects.
• Implemented Security and Sharing Rules at Object, Field and Record level for different Users.
• Used SOSL and SOQL for data manipulation using data platform database objects.
• Expertise in various Standard objects like Accounts, Contacts, opportunities, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboards.
• Understanding Software Requirement Specification and identifying the required Test Scenarios for product.
• Exposure to Apptus and SteelBrick developed POC’s in Apptus CPQ and SteelBrick CPQ.
• Defect Reporting and Tracking using Automation Tools like Buganizer, Atlas, Google Earth and Mapmaker, QGIS.
• Extensively worked on testing Google APPS for Mobile Applications in different browsers.
• Extensively worked on usage of Metrics and Reporting Tools.
• Done UAT (User Acceptance Testing) on most on the scenarios before which needs to be deployed to the real world.
• Good understanding of Object Oriented Programming and Professional GUI designer.

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce CRM, Salesforce SFA, Apex Custom Controllers, Apex triggers, Apex classes, Apex web services, Visual force Pages, Eclipse 3.4, Apex Data Loader, SOQL, SOSL, Workflows and Approvals, Case management Automation, Sandbox testing.

Force.com Eclipse IDE Plug: in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform.

Cloud: Sales Cloud, Service Cloud, Marketing Cloud, Community Cloud

Tortoise SVN, Stash Git: GITHUB

Programming: JAVA, C, C++, APEX, SQL, and PL/SQL

Databases: Oracle 10g/9i, SQL Server MYSQL, DB2

Custom Integration: Outbound Messages, Field updates, Reports, Custom Objects, Custom settings, Custom labels and Tabs, Email Services, Role Hierarchy.

GIS Tools: Quantum GIS, Shell script, AutoCAD, Cartography, Mapping, Google Mapping Tool, Mapmaker, Google Earth, Mapmaker, ATLAS, Fusion tables, Google Refine, Buganizer, Agora and Online docs.

Web Technologies: HTML, JavaScript, CSS, Lightning

ETL tools: Informatica, Data Loader, Mulesoft

Operating Systems: Windows, Linux, Unix

PROFESSIONAL EXPERIENCE:

Confidential, NY

Sr. Salesforce Consultant

Responsibilities:

• Implemented new enhancements including creation of custom objects, workflows, email alerts, templates and UI changes.
• Gathered the requirements by coordinating with the functional leads, business analysts, developers and project managers and utilize the full functionality of the Salesforce.com CRM solution.
• Created Visualforce pages for custom login and configuration of communities. Configured Salesforce.com to meet business requirements - including fields, page layouts, workflows, approvals and validation rules.
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Involved in a lightning application which works on cases such that whenever a case has been taken by an agent about an issue, resources are provided to agents in this service cloud.
• Tested apps by appending multiple components to a Lightning Application thereby deployed Applications from Sandbox to Production.
• Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Built marketing camping reports in Salesforce and utilize it as a main source of data to integrate with marketing cloud.
• End to End CPQ Implementation, Migration of CPQ Data to multiple Sandbox, Test and Prod Instances.
• Has implemented CPQ integrations designed, developed, and Administered, Before CPQ - Configure, Price, Quote was native to Salesforce.
• Worked on Salesforce Community cloud like how to engage with employees, customers, and partners.
• Used Vlocity Communications for Marketing, Sales, Service, CPQ, Contract and Order management.
• Configured & customized external apps such as Value Proposition, Xactly (Compensation System), Vlocity (CPQ) and Productivity apps.
• Coordinated with IT development teams to build user stories, business requirements, and monitor data quality for data feed processes and Working with Marketing managers and converting their strategy into implementations using Marketing cloud Exact Target.
• Applied Design variations & custom Aura design tokens to the Base Lightning Components Aura components and Lightning web components.
• Responsible for Unit testing and performance testing of SFDC API/Web Service. Responsible for Agile methodology testing package upgrades in sandbox org and deploying in production org.
• Worked on data migration of objects like Account, contact, lead, attachments and custom objects from source SFDC to Target SFDC, used data loader and file exporter tools.
• Used Service Cloud to allow users to automate service processes, streamline workflows.
• Worked extensively in customization of Service Cloud Console by embedding Visualforce pages in custom console components, highlight panel and interaction log.
• Configure Salesforce and marketing cloud integration user along with configuration in salesforce.
• Support the Email Marketing Manager in the development of new business requirements.
• Created and maintained the email templates to be used in the Workflows, Auto Assignment Rules and Auto Response Rules related to Lead Management module in Sales Cloud.
• Worked on customization of Sales Cloud schema by customizing standard objects like Leads, Accounts, Contact and Opportunity, Products.
• Integration of Sales cloud with external information systems using SOAP API web services.
• Updated the APEX Controller and Helper functions regularly making the Component Context Aware as per business requirement.
• Designed, developed and implemented solutions for the Apttus CLM system deployed on the Salesforce Platform.
• Worked on vlocity for sales cloud service and Marketing cloud for user friendly UI.
• Made new feature enhancements on Service Cloud, Sales Cloud and Marketing cloud using Lightning and vlocity.
• Developed Quote Documents using X-AUTHOR for Word, also developed Customized login screen for community user and functionality to redirect user from Salesforce to APTTUS CPQ Quote creation using APTTUS API's, APEX, Visual Force and Trigger.
• Worked for APTTUS Product Configuration, Pricing Configuration with some advanced functionality of SFDC.
• Created Server APEX Controller for Salesforce Lightning Experience and Added Lightning Component to Lighting Pages and Record Pages.
• Used Data Loader for Data Management in force.com platform.
• Developed various Custom Objects, Tabs, and Entity-Relationship data model, validation rules on the objects, tabs, Components and Custom links.
• Configured Salesforce Automation (SFA) for Campaign management, Opportunity Management, Account and Contact Management, Data Quality Management.
• Used Salesforce Automation Process (SAP), Created workflow rules and defined related tasks, time-triggered tasks, email alerts, field updates to implement business logic.
• Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend and Visual-Force pages as user interface.
• Developed complex workflows and approval processes for automating business logic.
• Used SOQL and SOSL with in Governor Limits for data manipulation needs of the application.
• Used Github to commit for personal sandbox to Dev.
• Integrated the REST API based Web Services on Demand for extracting the data from external systems.
• Inserted and Updated data using data Loader.

Environment: Saleforce.com platform, Force.com, Apex, Lightning, Visual Force Pages, Marketing Cloud, Sales, Cloud, Data Loader, HTML, Inside sales telephonic plug-in, Doc E-sign, Java Script, Workflow & Approvals, Reports, Mailing List Management, Data Management, Custom Objects, Custom Tabs, Email Services, Security Controls, SOAP, REST, Git, Sandbox data loading, ANT tool.

Confidential, NY

Salesforce Consultant

Responsibilities:

• Involved in gathering business requirements from sales/marketing team and business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce (both Service and Sales cloud)
• Worked on the project "Salesforce Single View" which is process for merging the two Instances of salesforce.com being used by different teams at UPS into a completely new instance with suggestions of external workforce from Salesforce.com.
• Played a major role in the discovery stage of Salesforce.com Org Merge.
• Worked on Apttus CPQ product setup, pricing setup and integration with Salesforce objects to bring existing custom functionality in parity. I also worked on DocuSign for Quote approvals.
• Worked on Apttus Order Management and Apttus Billing / Revenue Recognition.
• Supported data migration activities for migrating data from various business centers and business center users with the support of Saleforce.com.
• Worked on sales cloud module such as Web-to-lead, Auto-response rules on standard objects like Account, contact, lead, campaigns.
• Created CPQ process using Apptus CPQ and CL AppExchange tool in Quote.
• Integrated Apptus CPQ and CLM applications and automating processes on Salesforce platform.
• Enhanced the existing portal functionality and moved to community cloud for more functionality including chatter, employee portal, customer portal, channel sales community, and customer support community.
• Community Cloud Agile Scrum User Stories Agile Accelerator Release Management Product Backlog Refinement (PBR) Grooming Session Burn Down Chart Vlocity Data Management CPQ CLM Lightning Community Sites Knowledge Articles.
• Provided architectural guidance on data loads, data retention as well as for integrations with Marketing Cloud as well as Sales Cloud and other environments.
• Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.
• Setup Marketing Cloud Connector and Sales Cloud Setup of API user and Marketing Cloud API user and performed all the steps of Connecting Marketing Cloud Connector.
• Worked with multi-org Connector Technical Solution setup along with Marketing Cloud Connector Setup of Various Business Units and Test Business Units.
• Configured and tested Salesforce Service Cloud to enable servicing, tracking, and reporting of incoming requests via Email, Web, and Phone.
• Worked on service cloud module such as web-to-case, Escalation rules, and Assignment rules.
• Working with Administration activities like Users, Profiles, Permission Set Role, OWD settings and Sharing Rules. Designed and Developed Service Cloud and Integration.
• Worked on Salesforce.com Sales Cloud functionality, including Account Planning, Sales Forecasting, Opportunity Management, Lead Management and the Configure/Price/Quote (CPQ) processes.
• Designed and developed the UI of the website using HTML, Angular JS, Ajax, CSS and JavaScript.
• Developed various Apex classes, Apex triggers, Controllers to meet the requirements.
• Worked on Marketo to develop and implement Google Analytics in the forms for the data to flow to the Lead object in Marketo and hence from there to salesforce.com.
• Worked on designing, developing and implementing two-way Salesforce FTP Integration using PHP and JavaScript.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked on various installed packages to meet the requirements.
• Worked on developing Workflow rules, Flows to meet the requirements.
• Worked on implementing Process Builder to simply the process of implementing Workflow rules and other flow related tasks.
• Worked on various Salesforce.com standard objects like Case Management, Accounts, Contacts, Content, Reports and Workspaces.
• Performed regression tests on the existing code using Workbench & Eclipse and made the necessary changes to enhance the code wherever necessary.
• Developed Custom Validations rules to meet the requirements.
• Complete bulk imports of data using Apex DataLoader.
• Deployed the code developed in the UAT Sandbox to Production.
• Interacted with testing and the development teams for the development and testing of the code.

Environment: Eclipse IDE, Salesforce.com, Force.com Sandbox, Workbench, Import Wizard, Apex, XML, JavaScript, PHP, Controllers, Sharing Rules, Permission sets, Profiles, Visualforce Pages, Workflows, Email Updates, Web Services API, Apex Data loader, Web center queries, Marketo, Google Analytics, Process Builder, FTP, SFTP.

Confidential, PA

Salesforce Developer

Responsibilities:

• Closely worked with SalesForce.com consultants while implementing the solutions for the needs of the organization.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, Visual Force Pages, Apex classes to suit to the needs of the application.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Customized tabs for among different business users groups and business centers.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from internal systems using Scribe Insight.
• Create various profiles and configured the permissions based on the organizational hierarchy requirements.
• Implemented Apex Classes & Triggers and linked them to manage the workflows implemented in the system.
• Implemented S-controls to manage sales plan call sheets within Sales force, capturing prep data and call activity.
• Implemented quote approvals using Oracle CPQ Cloud in-built approval functionality.
• Used Community Cloud to build deeper relationship with customers to provide better service and assist them through online also Restructured Community Cloud configuration and improve customer service responsiveness.
• Designed and Developed Vlocity CPQ for couple of telecom clients.
• Designed and executed customized solutions by leveraging Salesforce Marketing Cloud (SFMC) and other toolsets and leveraging industry best practices Scheduled deployments in the Salesforce Marketing Cloud application and providing completion communications to the client.
• Created Visualforce Maps to display the contact Mailing Address on Map.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Provided data access reports to Compliance and Security ensuring that data and roles are properly defined and transparent.
• Developed Visual Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Used field level security along with page layouts to manage access to certain fields.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce.com.

Environment: SalesForce.com CRM Application Platform, Apex Language, Visual Force, S-Controls, HTML, JavaScript, Custom Objects, Tabs, Page Layouts, Workflows, Approval Processes, Email, Messaging, Dashboards, Reports, Eclipse, Sandbox, Production environment, REST API, SOAP, Metadata, Bulk transactions, security controls, Scribe Insight.

Confidential, CA

Salesforce Administration

Responsibilities:

• Interacted with various business users for Gathering Requirements for Salesforce implementation and documented the Business and Software Requirements.
• Performed in-depth analysis of business practices and provided recommendations on ways to improve the processes.
• Administrated and monitored the company’s Salesforce CRM Application.
• Created templates, approval processes, page layouts and defined approval actions on them to automate the processes.
• Worked with the user group for requirement gathering throughout the planning and implementation.
• Created new Apex Triggers, Apex Classes, Batch Classes and Schedule Classes, Email Services According to the Project Requirement.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, Visual Force Pages, Apex classes to suit to the needs of the application.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Created Workflow Rules to automate Tasks, Email Alerts, Field Updates, time-dependent actions and Outbound API Messages.
• Replaced logics of validation rules and a workflow process for various custom and standard objects.
• Configure Salesforce and marketing cloud integration user along with configuration in Salesforce.
• Implemented Configuration, Customization and Development with Salesforce.com on Sales Cloud and Service Cloud, also worked on Exact target/Marketing Cloud.
• Administrator for different salesforce.com CRM application for sales cloud and service cloud.
• Create various profiles and configured the permissions based on the organizational hierarchy requirements.
• Performs day to day administrative tasks and addressing production support issues (unlocking / re-setting passwords, modifying data, and creating ad hoc reports).
• Implemented Apex Classes & Triggers and linked them to manage the workflows implemented in the system.
• Implemented S-controls to manage sales plan call sheets within Sales force, capturing prep data and call activity.
• Created Visualforce Maps to display the contact Mailing Address on Map.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Created custom controllers implementing complex code for retrieval from Salesforce to Visual Force pages.
• Designed various WebPages in VisualForce for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.

Environment: Saleforce.com, Apex Classes, Controller Classes, Triggers, Visualforce, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Page layouts, Email Services, SOQL, SOSL, Sandbox, Force.com IDE.

Confidential, MA

Salesforce Admin

Responsibilities:

• Involved in various activities of the project, like development meeting, requirement gathering, and analyzing requirements, documenting the functional and non-functional requirements.
• Worked with the user group for requirement gathering throughout the planning and implementation and designed the data model to transform the existing business process to Salesforce.
• Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow & Approvals.
• Customized page layouts for Campaigns, Leads, Opportunity, Contacts, Cases and Accounts depending upon user roles, and groups.
• Developed various Custom fields, Objects, Tabs, and validation rules.
• Reviewed and contributed to the overall design and layout of Marketing Initiative.
• Maintained data cleanliness and accuracy by adding various Custom validation rules and Custom formulas.
• Responsible for creation of users, roles, profiles and customization of reports and dashboards as per the client requirement.
• Interacted with business user groups biweekly for updating the status of the new developments in production and gathering new requirements and documented the requirements based on Priority Level.
• Involved in designing different views and page layouts for different profiles.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Worked on Data Mapping using excel sheets to map all the existing fields from Client and Mainframe Applications to Salesforce.
• Performed routine and basic administration of Salesforce.com instance(s).
• Supporting strategic Salesforce initiatives-gathering, documenting, analyzing and drawing conclusions regarding complex data and information.
• Customizing Company Profile, Security Controls and Communication Templates of the organization as per the organization requirements.
• Created various Reports and scheduled them as per the customer requirements.

Environment: Saleforce.com Platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, S-Controls, HTML, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading.