Sr. Business Systems Consultant Resume Concord NH - Hire IT People

SUMMARY:

IT professional with over 15 years' experience in agile and waterfall methodologies in technical and cross - functional leadership in information systems development and implementation, as well as business processes and applications.
Strong business system analysis/design, documentation, business process optimization, change request management and prioritization, data analysis/reporting, system implementation and product support spanning various industries such public and private sectors: banking, biotechnology, finance,, healthcare, insurance, investment trade banking, retail and software technology.
A proven track record of increasing productivity, quality and customer satisfaction. Strong analytical and problem-solving skills, excellent planning and multi-tasking abilities, with proven experience in utilizing people and process knowledge to help enterprises make critical decisions.

TECHNICAL SKILLS:

Microsoft Tools: SharePoint, Office 365, Access, (Excel V-Lookup / Pivot Table), PowerPoint, Project, Visio, Word, PlanView Enterprise

Requirements / Issue Management: Confluence, Cherwell Service Management, HP Quality Center, JIRA, Remedy, TFS Microsoft Team Foundation

Server SQL Server Management: Studio, SQL Studio Reporting, SQL Server Analysis, and SQL Server Integration

Data Analysis / Reporting: Tableau, Microsoft Power BI

Marketing Systems: Salesforce Pardot B2B Marketing Automation

CRM / ERP Systems: Salesforce, Salesforce Community Cloud, Salesforce Lightning

Microsoft Dynamics: 365 and CRM, Proprietary CRM Systems

ERP Systems: Microsoft Dynamics GP, Infor Lawson

Zoho One Cloud: Accounting and Finance, CRM, Expense Reporting, HR, Ecommerce, Campaign Management, Social Media Management, etc.

QUALIFICATIONS

PROFESSIONAL EXPERIENCE:

Sr. Business Systems Consultant

Confidential, Concord NH

Responsibilities:

Lead and advise on the functionality of the Confidential Enterprise Resource Planning (ERP) system in order to configure systems and to work with business users to identify and implement best business practices which insure effective and efficient use of ERP functionality and are consistent with the State’s business strategies.
Provide operational support including after hours and on-call for system maintenance and operations.
Designing and building automated business processes using Infor Process Automation (IPA) framework. Performs duties including IPA administration and technical configuration development and management of core Infor Lawson and third party products. Troubleshoot Infor Lawson problems and work within Infor/Lawson and ERP team standards and guidelines.
Review system configuration and design options in order to make appropriate recommendations for system change, enhancements, and/or maintenance requests. testing efforts and coordinate the changes across multiple environments.

Business Systems Consultant

Confidential, Boston, MA

Responsibilities:

Lead consultant to transition company to new Zoho Financial system.
Reduced operational processes around financial service applications by 70 %.
Reduced Customer Wait time for access to their purchased RXPhoto application from 4 days to enabling instant access (once they verify their security).
Redesigned Business Pricing Module to charge based on User’s IP address increasing revenue for the company by 40%.
Created user stories, wireframes of new screens, product features; groomed backlog.
Worked with offshore and onshore teams in the development, maintenance and support of CRM application customizations.
Perform audit on AWS framework and RXPhoto contract to ensure that they were HIPAA Compliant.

Sr. Business Systems Analyst/Product Owner

Confidential - Windham, NH

Responsibilities:

Lead SR. BSA worked with cross functional business team across US to build a custom CRM and Applicant Tracking System with API's to Salesforce, Microsoft Dynamics Great Plains and Salesforce Pardot.
First successful CRM system implemented for Medicus after three previous failed attempts from previous CRM vendors.
Created engaging dashboards and reports that motivated the sales teams driving sales up by 20%.
Analysis of micro services for determination of AWS readiness.
Integrated Salesforce with new CRM:
Worked to maintain, create, and update user roles, security, profiles, workflow rules, etc. Perform Salesforce administration activities including but not limited to application configuration, creation of workflows, process builder/flow, email templates, reports & dashboards and providing end user support as necessary.
Integrated Dynamics Great Plains with new CRM:
Documented user requirements and developed specifications for customization of the GP ERP system.
Documented technical specifications for API from CRM to GP.

Lead Business Systems Analyst-Project Manager

Confidential - White River Junction, VT

Responsibilities:

Successfully completed the full implementation of Microsoft Dynamics CRM and Integration with Dynamics GP system.
Streamlined and automated processes by 80% and reduced exposures by building solutions to remedy the issues.
Identified operational deficiencies, re-engineered business processes, implemented new CRM systems with workflows.

Sr. Business Systems Analyst-Product Owner

Confidential, Medford, MA

Responsibilities:

Lead BA for the Automotive and Insurance Client Implementation Team.
Managed between 8-10 client implementations at any given point in time.
Reduced implementation time for an average-sized client from 6 weeks to 2 weeks.
Reduced amount of manual effort to set up a client by 90%.
Reduced QA Testing Defects and QA Effort by 75%
Managed and mentored 4 junior business systems analysts and 1 junior PM.
Lead BA for replacing existing claims processing systems and financial accounting system
Reduced claims processing time by 70% by implementing Dynamics CRM system.
Lead BA for implementing a solution to support new product line for field dispatches.
Implemented Salesforce CRM