SUMMARY:

• Salesforce Developer/Consultant with 10 years of IT experience and 8 years of experience in Software Application Development with expertise in Salesforce CRM, Administration, Force.com Development, Web Services Integrations, Lightning Development and Deployment lifecycle.
• Experienced in handling different phases of SDLC including Requirements gathering, Analysis, Solution Designing, Development, Deployment and Maintenance, Documentation. Strong knowledge of Agile, Waterfall methodologies. Strong understanding of System architecture.
• Experience in working with Service Cloud, Sales Cloud, Marketing Cloud, Community Cloud.
• Expertise in Salesforce System Configuration, Lightning Development, Visualforce, Apex Programming, Triggers, REST & SOAP Integrations, SOQL & SOSL, Flow Builder, Process Builder, Experience Builder, Batch Apex and Schedule Apex, Apex Sharing, Test Classes, Future Calls, Custom Settings, Custom Metadata Settings, Email Handling, Communities, CMS, Platform Events, Shield Encryption, Migration from Classic to Lightning.
• Experience in developing Aura Components, Lightning Web Components (LWC) & Apps using Lightning App Builder, Lightning component framework.
• Proficiency in SFDC Administration and Configuration with Profiles, Roles, Users, Page Layouts, Record Types, Email Services, Approvals, Workflows, Alerts, Validation Rules, Reports, Dashboards, Tasks and Actions, Org Wide Defaults (OWD) & Sharing rules, Data Loader, Salesforce Import Wizard, Salesforce for Outlook, Live Agent Chat deployment, Omni - Channel implementation.
• Experience in Object Oriented Programming methodologies, Design, Development, Testing and Implementation, Client/Server Architecture, Gathering and analysing requirements based on Agile Process and Scrum, Sprint based release system. Used Jira/ServiceNow, HP Quality Centre during different phases of implementation of project.
• Experience in using REST/SOAP Web Service API, usage of OAUTH2, SSO, Lightning connect, JavaScript, HTML, CSS, Knowledge on Open CTI, Telephony apps, Omni-Channel setup and other salesforce features.
• Experienced in doing code releases using Change sets, ANT Migration tool and Force.Com IDE & other migration tools.
• Excellent team player, good Communication skills, Analytical & Problem-Solving skills.

TECHNICAL SKILLS:

Salesforce: Apex programming, Visualforce, Lightning development(Aura Bundle, Lightning Web Component framework), Integration using REST/SOAP API, Salesforce configuration/administration, SOQL, SOSL, Lead Management, Case Management Automation, Custom Objects, Data Loader, Import Wizard, Marketing cloud, Sales Cloud, Service cloud, Communities/Portals, CMS, Batch Apex, Future methods, Schedule Apex, Call Centre using Open CTI and AppExchange Products.

Other skills: Java, HTML, JavaScript, CSS, SQL, Oracle Database, Force.com Eclipse IDE, HP Quality Centre, SAP, Talend, ServiceNow, ITSM, Microsoft Office Suite (Advanced Excel functionalities).

PROFESSIONAL EXPERIENCE:

Confidential

Salesforce Community Cloud and Service Cloud Developer

Responsibilities:

• Build Lightning Web Components (LWC) to be used in Communities, created Apex controllers and Triggers based on the business requirements.
• Identify, enable and modify Community Template & Theme based on design criteria.
• Build each webpage according to design, developed custom UI suing CSS, HTML, LWC, Visualforce components and used JQuery, JavaScript for front-end validation.
• Participate in technical design sessions; develop technical solution documentation aligned with the business objectives.
• Configured Service Cloud to handle Case management, Email-to-case routing, sharing settings in queue-based model.
• Designed salesforce service cloud console to enhance productivity with dashboard like interface.
• Used Sandbox for testing. created, managed packages and migrated them between Sandboxes and Production environments for final implementation.

Confidential

Senior Salesforce Developer/ Lead Developer

Responsibilities:

• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Upgraded Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Used Batch Apex and scheduled weekly apex jobs to perform operations on Custom Object records based on Custom metadata settings.
• Worked on Salesforce Sales Cloud to define Sales process for the Organization.
• Created Lightning web components for different business requirements.
• Translate business requirements into well-architected solutions that best leverage the Salesforce platform and products.
• Participate in technical design sessions; develop technical solution documentation aligned with the business objectives.
• Develop, test, and document custom development, integrations, and data migration elements.
• Follow coding standards and participate in code reviews during projects to ensure appropriate design patterns are followed
• Follow and understand new Salesforce product and technical capabilities resulting from product releases and acquisitions

Confidential

Senior Salesforce Developer/Lead Developer

Responsibilities:

• Designing the application architecture, preparing custom solutions, contributing/leading development for Citi Mortgage Salesforce instance.
• Integrated Citi Salesforce.com application with multiple third-party Lead Generation systems and Marketing systems.
• Worked with Business analysts/End Users to gather requirements, performing analysis and development.
• Developed Visualforce pages, Apex classes, controllers and triggers to perform business requirements.
• Migrated applications from Classic to Lightning by developing lightning apps, Console apps and Lightning Components.
• Integrated Citi Salesforce application with multiple external systems using REST/SOAP Webservices.
• Working with Architecture Team in the implementation of new Salesforce features and driving Proof of Concepts using Platform events (Publish/Subscribe to event bus) and Shield Encryption.
• Used REST Webservices in the application for access to data from different vendors and created Apex callouts for various external systems.
• Worked on Salesforce Shield Encryption for Leads and Opportunity fields.
• Worked on Lightning Console Apps, Utility Bar Elements, Page Layouts using Lightning App Builder, Lightning Components using Lightning Bundle.
• Designing and developing Apex Classes, Test classes, Controller Classes, Extensions and Apex Triggers, SOQL, SOSL, Lightning development for various functional needs in the application.
• Developed Security model based on the User profiles and roles. Experienced in administrative tasks like Creating Roles, Profiles, Users, Email templates, Approval processes, Email Services, Page Layouts, Workflow Alerts, Actions, Reports and Approval Processes.
• Involved in complete application lifecycle including Unit testing, Integration testing, Regression testing, Deployment, Training, Post deployment configurations, Production support.
• Experienced in Deployments using Change sets, ANT migration tool and Eclipse.

Confidetial

Job Title: Salesforce Tech Lead

Responsibilities:

• Designing and developing Service Cloud Applications for Advanced Customer Service in Salesforce.
• Help Define/Groom User Stories for Service Cloud Implementation by collaborating with Product Owner, End Users and Development Team.
• As Client has Global presence and multiple Salesforce Instances, facilitated Data integration between different Instances.
• Worked on Case Management, Data Integrations from External systems using REST WebServices, Data exchange between Sales & Service cloud, Call Centre implementation using PureCloud & TalkDesk CTI apps.
• Worked with various Salesforce.com objects and custom objects Accounts, Contacts, Orders, Deliveries and Invoices, Cases.
• Profiles, Roles and Permission sets, sharing settings have been Created/Modified to set up the visibility controls.
• Worked on Visualforce pages, Controller classes, Triggers, Schedule & Batch Apex, Schedule jobs to bring the data from SAP to Salesforce
• Using Apex triggers and custom object, logic has been built for the assignment and approval process for the case management used by Service Agents.
• Integrated CTI in Salesforce to have the Customer Service agents talk to the customers using soft phone in Salesforce and work on the same screen to capture the case details.

Confidential

Salesforce Lead

Responsibilities:

• As a technical & Functional lead, worked on requirements gathering, analysis, impact analysis, workload estimate. Prepared training material for end users on the Salesforce system.
• Integrated the SOAP/REST API Web Services for extracting the data from their Order management system.
• Created custom Report types and Dashboards so that users can generate reports and visualize data on dashboards
• Created Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects. Created the Batch Apex, Schedule Apex, Triggers, Workflows for Email Alerts and Field Updates.
• Creation of Lightning components and Lightning apps to provide better and more interactive interfaces to end users, which helped in sales enhancements .

Confidential

Salesforce Developer

Roles & Responsibilities:

• Gained experience in Administration & exposure in Salesforce CRM. Designed Workflow rules, Approval process and its associated actions like time triggered tasks, email alerts, field updates to implement the business logic.
• Implemented Sharing rules of object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.
• Developed complex validation rules, formula fields according to the application requirements. Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Used Email-to-Case, Web-to-Case features and created a community where the customers can create, update and manage their cases. Used Case assignment rules to assign case to appropriate queue.