SUMMARY

• As an accomplished professional with 15+ years of outstanding performance and deliveries within the business/technology industry as a Program/Portfolio Manager. I have been able to own an array of accomplishments and achievements which produced and supported numerous solutions via projects in the form of budget reductions, revenue generating tools and applications.
• I have also served as a proven leader in PMO Development, creation of governance structures, overseeing multiple portfolios/programs/projects within the technology and business arenas. I possess extensive experience in the areas of ITAM (Service Management), ServiceNow, Agile Scrum practices, ITIL, Lean 6 Sigma, Program & Portfolio Management positioning me as a qualified/certified leader in Program/Portfolio/Project Management.
• Resourceful, results - driven technical leader with demonstrated ability and broad technical knowledge of application and migrations, large-scale storage engineering deployment, customer service support, and program management. I have an established reputation for maximizing employee performance and productivity, by building moral and motivating employees.

PROFESSIONAL EXPERIENCE

Confidential

Sr Program Manager

Responsibilities:

• Lead Business & Technology related remediation efforts for internal audit compliances via a formal Project Management Office and processes governed by that office.
• Consult and direct activities to implement and deploy a lifecycle that will support the framework for an enterprise -wide Technology Lifecycle Management program.
• Lead and collaborated efforts to build, document and implement policies and procedures within the Asset Management specifically Technology Lifecycle Management arena(s) that service and support the business and technology.
• Establish and partner with Enterprise Architecture and Governance Teams to effectively design, build and implement policies, procedures, and end to end solutions.
• Assess and provide reports, statuses, roadmaps directly to C-Level management and their teams on a regular basis.
• Conduct internal assessments to build upon various governance practices for Enterprise-wide Policy structuring and enforcement.
• Interview 3rd party technology entities to present products for Microsoft related solutions and present to finance for approvals.

Confidential

Sr Program Manager/Agile Product Manager

Responsibilities:

• Directed project and SCRUM activities, conduct reviews, manage risk mitigation, and change control processes, and communicate status to senior executives within the within development and business partner organizations
• Worked with Business Sponsors to develop project roadmaps which align to business objectives and sequenced by priority and resource availability
• Ensured, directed, and coached efforts supported by other Product Owners, and Scum Masters.
• Gathered, managed, and prioritized the product backlog
• Provided technical product knowledge or specific domain expertise
• Worked closely with partnering groups to assure effective collaborations.
• Demonstrated work through G Suite (ex: SmartSheet, docs, drive)

Confidential

Sr Program Manager

Responsibilities:

• Previously responsible for managing a portfolio of projects with a budget of $30M+
• Provided leadership and oversight to a team of project managers. Provide project teams with expertise, direction, motivation, and encouragement. Team sizes of 10-20, with a mix of both FTE and contractor staff
• Provided resource plans, budget tracking and forecasting. Managed team to achieve target scope, schedule, and cost Oversee various ITAM related solutions (ServiceNow, CMDB focused tools, etc.) through deployment and post assessments. This included Leading efforts utilizing ServiceNow in areas of Asset Management, Service Management, Vendor Management.
• Assessing ServiceNow capabilities in areas where development was required for internal clients and their needs - Such as Workflow processes to satisfy day-to-day processes.
• Worked with Business Sponsors to develop project roadmaps which align to business objectives and sequenced by priority and resource availability
• Owned a solid understanding of project management techniques, methodologies, and best practices
• Provided resource plans, budget tracking and forecasting. Manage team to achieve target scope, schedule, and cost
• Worked with business sponsors to develop project roadmaps which align to business objectives and sequenced by priority and resource availability
• Identified and managed dependencies and impacts among projects across the portfolio. Manage issues escalated from related projects
• Worked with business and technology subject matter experts to define scope, create estimates, develop budgets, and project plans, and produce Project Charters and other documentation needed for funding approvals
• Managed a team of PMs (5-10) under various programs which included self-managing multiple projects (2-6). Projects varied from consolidation of financial systems from acquisitions/mergers, new development, process improvement initiatives.
• Managed DBAs, BAs, SMEs, and various 3rd party entities ensuring precise testing, validation, and implementation.
• Assisted all related business partners with forecasting and future road mapping for their respective work stream.
• Conducted thorough assessments to determine the client’s business processes suggesting where possible improvements could be made, and mapping requirements onto the targeted EBS structure.
• Directed and lead ERP implementations as the lead resource and POC for 3rd party entities (internal/External). ERP Cloud Implementation(s).
• Agile/SCRUM lead as well as Product Owner and performed in many efforts from the Release Train Level on behalf of the business.
• Coached interacting teams/groups in the Agile methodology, assisting with bringing new internal entities into the Agile structure assuring they have the necessary knowledge to interact with other teams/groups.
• Oracle Cloud Transitioning efforts around an enterprise, collaborating with various internal and external entities.
• Lead internal and 3rd party teams in full-scale migrations to the cloud within the Oracle EBS environments.

Confidential

Senior Program Manager

Responsibilities:

• Managed and led a team of Business Analysts responsible for requirement gathering/writing for all of Cox Business related products and systems under the direction of the Project Management Office.
• Oversaw the overall Release Management/production validation exercises for COX Business products related to operations.
• Lead SCRUM teams on various internal efforts whether it was hybrid or Agile/SCRUM. Represented the business to help determine how they would fit into the Agile transformation process.
• Provided Agile/SCRUM process structure to boundary teams/groups within the business operations arena.
• Managed a team of E2E/Domain (Infrastructure) PMs (5-8) under one program. This program included 5 project initiatives centered around supporting the commercial sales force nationally. The projects ranged from supporting the current CRM salesforce tool to new development of a replacing CRM workflow application.
• Evaluated and assessed RFPs for existing and new products and tools for COX Business.
• Structured and oversaw user acceptance testing for new applications/products and existing including cycled releases, code drops, and results from defect management assessments for COX Business.
• Provided daily and weekly reporting to senior level management.
• Program manager responsible for the educating, implementation, and support of multiple Sales CRM workflow tools/software nationwide throughout each COX Business owned markets. (CA,GA, LA, RI, VA, GA, FL)
• Business liaison to ensure the successfulness of integrating the Sales application with 14 additional systems for real-time data flow, which included systems like billing, provisioning, serviceability, etc.
• Led efforts in establishing, refining and standardizing governance structure for the commercial sector that support and compliments all internal boundary partners (Technology, Engineering, etc...)
• Worked with legal and regulatory as a liaison to refine business related efforts that involved FCC and 3rd party vendors supporting and/or implementing technology based- solutions.
• Worked with all major carriers and cable companies along with 3rd party entities addressing FCC requests/rulings.
• Acted as the technology consultant overseeing all development, proposed infrastructure to be stood up to accommodate the presented FCC request.

Confidential

Senior Program Manager

Responsibilities:

• Managed a team of Infrastructure PMs (5-10) under two main programs focused on residential telephony/video business sector. The associated projects ranged from managing new development efforts, to automating manual processes within the telephony arena.
• Managed Oracle DBA’s overseeing all storage requests and future design(s). content upgrades and infrastructure upgrades.
• Managed budget, resource planning, capacity planning, and training, and provided executive management with dashboard-type status communications via an array of different GUI based applications.
• Managed all requesting VPN tunnel creation and coordination associated with moves, changes, and new additions from application migrations.
• Managed all development efforts that replaced an existing vendor application that controlled all LSR transactions with all the major carriers to which created a reduction of 1.1 million dollars yearly for Cox Digital Telephone.
• Managed development efforts that structured the directory listing process for COX field locations.
• Structured and Lead all maintenance releases (emergency/monthly) for 15+ applications; this also included any industry demands driven by the FCC for all major and small carriers as well…
• Presided as a Technical Project Manager on COX Technology governance board as a resource to vet all proposed projects from different areas of the business and provided sensible Enterprise-wide solutions.
• Organized and architected Data Center moves for various consolidation efforts with newly acquired companies.

Confidential

Senior Technical Program Manager

Responsibilities:

• Managed/Collaborated with various other consultants in overseeing several portfolios and getting selected programs back on track. I/we were expected to champion all efforts being led by COX PMs and guiding their projects toward closure for multiple workstreams.
• Managed budget, resource planning and capacity planning for all programs.
• Worked with E2E project managers for large efforts for many enterprise related projects.
• Managed efforts through the full SDLC from development, QA, staging (pre-production), and into production.
• Orchestrated efforts of cross-functional teams within Cox Communications, executing implementation of multiple large-scale infrastructure projects in high-volume, compressed-timeline environment.
• Conducted/Oversaw data center moves that varied from leading to assisting 3rd party vendor. Consolidation efforts with newly acquired companies.
• Began within 50-member application group, quickly expanding to include coordination of both business and technology teams.
• Scope of projects and day-to-day operations included managing infrastructure projects and coordinating with System and Database Administrators, as well as Managed Hosting, Storage, Database, and application/support teams.
• Prepared, documented and conducted disaster recovery exercises.
• Directed production and batch support of mission-critical financial applications.
• Managed the coordination of large DNS firewall change requests for the Sprint/Cox wireless venture.
• Managed an effort that updated the company’s portal infrastructure, which included the addition of three new servers. Strategically placing servers creating an efficient and better functioning portal environment.

TECHNICAL SKILLS

Tool: a and Software: MS Teams, MS Dynamics 365 (Pilot), MS Project Server 2013, MS SharePoint 2013, MS Project 2013, HP PPM, MS Office 365/2013, MS Lync 2013,MS Window 7/8/10, MS Visio 2013, Red Hat Linux Solutions, Oracle RAC Solutions, ERP Cloud Solutions, EDW, JBOSS/J2EE, WebMethods Solutions, VMware Solutions, Office 365, HP ALM, Primavera, Jira, ServiceNow

Functional: PMO & Governance Development, ERP Cloud, CRM Workflow, System Implementation, Gap Analysis, Lean Six Sigma, Technology Selection, PMBOK/PMI, Technical Support/Training, SDLC, Architectural Planning, ITIL, Infrastructure Analysis, Change Management, Technology Consulting, Operations and Vendor Mgt, Application Development, Strategic Technical Planning, Application/Data Integration, COX Assured 2.0 Process, OBIEE Reporting, Work Entry, Hyperion Reporting, Capacity Planning, Resource Allocation, Business Impact Analysis, Data Center Moves etc.

Methodologies: Waterfall, Agile (SCRUM), Agile (Hybrid)