SUMMARY

• 10+ years of Information Technology experience with expertise in Design, Implementation, Upgrade and Production Support for various business solutions. 5+ Years of experience in salesforce.com working with Administration, Development, Deployment, data migration and integration with external systems, 5 Years of experience in SAP BW.
• Implemented Salesforce Lightning Components for small set of users within the organization.
• Implemented Aura Enabled Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Migrated VF pages using SLDS tags into Lightning Experience.
• Proficient in designing the components using Objects and Fields, Roles, Page layouts, Visualforce Pages, Apex Classes, Controllers & Triggers, Workflows for automating different business process and various other components as per the client and application requirements.
• Maintained and supported various Functional areas like Forecasting, Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes and Activities.
• Experience in Force.com Apex Classes, Apex triggers, Apex Scheduler, Batch Apex, Apex Web Services, SFDC Integration, and Salesforce.com S Controls.
• Good Experience in Administration, Configuration, Implementation, and Support of Salesforce CRM applications based on Apex Language and leveraging Force.com Platform application running in Cloud Computing Environment.
• Experience in Force.com Web services API for implementing web services in the application to provide access to Salesforce data from external systems.
• Work experience in Custom Integration of Outbound Messages, Workflow& Approvals, Reports, Custom Objects and Tabs, Email Services, Security Controls, Custom Application, Sandbox data loading.
• Experience in Source control tools GIT/BIT Bucket for check in, checkout and creating builds
• Implemented Security setting across the organization using Roles, Sharing settings, Profiles and Permission sets .
• Highly proficient with Sales Cloud Service Cloud Service Max web service Force.com Community Portal Chatter Knowledge One and App - exchange on Salesforce
• Implemented and maintained Salesforce Service Cloud and Sales Cloud. Built custom solutions with Apex and VisualForce, which support most critical processes and workflows.
• Proficient in Data Migration from Traditional Applications to Salesforce using Import Wizard and Data Loader Utility.
• Integrates salesforce with third-party CISCO Unified Communications Manager (CTI)systems in Call Center.
• Have experience in implementing various advanced configurations like Visual Flows, process builder, Service Cloud Console, Salesforce.com Community Setup.
• Experienced in querying salesforce.com database using SOQL & SOSL queries using Force.com Explorer, Data Loader, Excel Connector and Workbench.
• Experience in working with REST and SOAP API’s.
• Preparing System test plans and System test design documents.
• Design and Develop functional and Technical requirements from the business requirements.
• Performing Document Reviews and Code walkthrough for new and modified programs.
• Strong knowledge of Sales Cloud, Service cloud and Marketing.
• Involved in design development test and implementation phases of Software Development Life Cycle and Agile Development with focus in Object Oriented Programming.
• Good Knowledge of various methodologies like Waterfall and Agile.

PROFESSIONAL EXPERIENCE:

Cardinalhealth, OH, USA

Salesforce Developer /Admin

Responsibilities:

• Gathered business requirement and did gap analysis.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Collaborate with customers and offshore developers in order to execute project through full lifecycle software development.
• Coordinates meetings with the functional management to discuss project impediments, needed resources or issues/delays in completing the task.
• Implemented omni-channel with an integrated customer experience.
• Responsible for requirements gathering from business users and prepare technical requirement specification document Implemented Agile Methodologies in developing SDLC
• Worked on Salesforce DX for Continuous Integration and Delivery
• Implementing a new HRMS Application for an Estee Lauder Companies across the regions (America/Canada, UK, EMEA and APAC) and integrating it with various existing systems to provide a seamless effective application.
• Prepare requirements, specifications, business processes and recommendations.
• Communicate project status to management, and elevate project concerns to appropriate internal project sponsors
• Elicit Functional Requirements through various communication channels, including face-to-face
• Creation and delivery of requirements, planning documentation, features and functional specifications, business process flow design, and recommendations on scope
• Conduct User Story Mapping Sessions with Business Stakeholder to understand the business and create user stories
• Migrating from Salesforce Classic to Lightning and created Lightning Components.
• Implemented Org level - Platform Caching, Avaya CTI Integration to Salesforce and Continuous Framework Integrations
• Extensive experience on Knowledge articles, Email Services and Inbound Social Media implementation
• Experience in SFDC Development in implementing Apex Classes, Triggers, Batch, Future, Schedulable, SOAP/REST Integrations, VF pages, SOQL, SOSL, Continuous Framework Integration, and salesforce out-of-box functionalities.
• Worked on automatic deployments and migration of data packs and ANT migration Tool
• Experience in Salesforce.com Configuration and Design of Service Cloud and Force.com solutions, with an emphasis on Service Cloud solutions and Service Console.
• Created Objects, Page Layouts, Record Types, Relationships, Validation Rules, Workflows and Approval Process
• Implemented Salesforce Service Cloud & Opportunity Management (Case Management, Portal forms, and Visual Force Sites) for business support and technical support for its channel customers.
• Used Community cloud to build deeper relationship with customers to provide better service and assist them through online. Created Visualforce pages for custom login and configuration of communities.
• Conducted Code Review for the Fit Gap done by the team members and Proactively identifies risks and ways to mitigate

Confidential, FL, USA

Salesforce Developer /Admin

Responsibilities:

• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components for use in Salesforce1 mobile platform to make Lightning Application mobile.
• Retrieved some data and its functionality from Third-Party API’s and displayed within the lightning component.
• Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.
• Leveraged APEX Controller to make a call for external requests to retrieve data from various API’s and displayed them on to the component.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Minimized code in JavaScript Controllers by adding reusable functions in Helper Component.
• Updated the APEX Controller and Helper functions regularly making the Component Context Aware as per business requirement.
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Tested apps by appending multiple components to a Lightning Application thereby deployed Applications from Sandbox to Production .
• Used refined global search in Lightning by developing Apex classes and Controllers.
• Provided support on ongoing Salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow, campaign management, Triggers.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Involved in various activities of the project like information gathering, analyzing the information, documenting the functional and non-functional requirements.
• Created a Customer portal so that the customers can submit Cases.
• Worked on case management and service console
• Worked on Case-Management system through which cases generated form the portal is directed to Users in queues to better assist the customers
• Created Apex Classes, Triggers to automate the Appointment Booking process by sending Email alerts.

Confidential, NY, USA

Salesforce Developer /Admin

Responsibilities:

• Developed web services using Salesforce.com Web services API to provide data for third party clients.
• Created custom objects and defined Lookup and Master-Detail Relationship among the objects
• Gathered business requirement and did gap analysis.
• Wrote several queries on custom and standard objects using SOSL & SOQL.
• Created user accounts and managed the profiles.
• Create, Install and maintain managed AppExchange packages
• Worked on role hierarchy & sharing rules to configure visibility.
• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
• Perform detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and other Platform based technologies like Visualforce, Force.com API, and Web Services.
• Designed Custom Objects, Entity-Relationship data model, validation rules on the objects and tabs.
• Involved in Development and Configuration of Various Custom Reports (Tabular Report, Joined Report and Summary Reports).
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.

Confidential, Seattle, WA

Salesforce Lightning Developer /Admin

Responsibilities:

• Gathered business requirement and did gap analysis.
• Migrating from Salesforce Classic to Lightning and created Lightning Components.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Implemented Salesforce Lightning Components for small set of users within the organization.
• Upgrading the custom app which is available in classic into lightning app.
• Created custom pages using lightning app builder for Salesforce1 mobile app and for using it in lightning experience.
• Designed and Deployed the Custom Objects, added Custom fields, assigned workflow rules, Approval processes, Validation rules to it and Created Custom Tabs for Custom Objects.
• Migrating from S-control, JavaScript custom buttons & links which is available in classic into lightning.
• Followed Agile methodology for the execution of day to day work related activities.

Confidential, Loudoun Waters

Salesforce Admin

Responsibilities:

• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Provided support on ongoing Salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow, campaign management, Triggers.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Involved in various activities of the project like information gathering, analyzing the information, documenting the functional and non-functional requirements.
• Created a Customer portal so that the customers can submit Cases.
• Worked on Case-Management system through which cases generated form the portal is directed to Users in queues to better assist the customers
• Created Apex Classes, Triggers to automate the Appointment Booking process by sending Email alerts.
• Involved in the data migration from Oracle to Sales force using Pervasive integration tool.
• Developed various Custom Objects, Tabs, Components and Visual Force Pages and Controllers.
• Developed VF pages and associated Apex classes to allow the customers to register, login and submit their service requests which are resolved by the backend support teams.
• Worked on Email-To-Case settings so that the emails can be created as Service Requests automatically and assigned to the associated internal users.
• Created Visual force and HTML Email templates to be sent to the customers depending on the action they perform after they log into the portal.

Environment: Saleforce.com platform, Apex Language, Visual force (Pages, Component & Controllers), JavaScript, Apex Data Loader, Sandbox, Eclipse IDE Plug-in, Windows XP, HTML.

Confidential, Oakland, CA

SAP BW Consultant

Responsibilities:

• Prepared Technical specifications based on Functional specifications.
• Created Info Cubes & Data Store Object for various Functional Areas.
• Redesigned the Info Cubes using Remodeling toolbox using Add, Delete & Replace.
• Resolved the Data Load Error residing in the Error Stack.
• Analyze Inconsistencies and Errors through the Content Analyzer in the BI System.
• Enhanced existing master data extractors. Modified and created User Exit programs to accommodate additional fields in the extract structure of the data source.
• Activating standard queries and copying to the corresponding Z objects
• Designed Queries that are based on aggregation level.
• Created queries in the BEx Query Designer.
• Involved in Validated data consistency in reporting with Data Target against PSA after loading them to data targets.
• Actively and regularly involved in Load Monitoring of Daily, weekly, and Monthly, Data Loads using Process Chains.
• Communicating users frequently to resolve their issues.

Technologies: SAP BW

Confidential, Minneapolis, MN

SAP BW Consultant

Responsibilities:

• Actively and regularly involved in Load Monitoring of Daily, weekly, and Monthly, Data Loads using Process Chains.
• Handled the tickets of priority 4 and 5 by following (SOP) Standard Operating Procedures.
• Maintain list of all the activities for all the tickets until it is closed.
• Supported the client by providing long-term solutions to the tickets by doing Root cause Analysis.
• Actively Involved in Rectification of Load Failure errors like Master Data Loads, Transaction Loads.
• Data loads from R/3 to BW were scheduled and automated by using process chains.
• Monitoring process chains for various BI/BW Systems in the landscape.
• Data loading was monitored, and the failed data packets were analyzed and if possible, manually edited in PSA (mostly for invalid characters) and re-loaded.
• Analyzed Info Cubes created and maintained aggregates to improve the performance.
• Involved with Performance Tuning of Queries by maintaining Aggregates, Compression, Partitioning and Indexing of Info Cubes.

Technologies: SAP BW

Confidential

SAP BW Consultant

Responsibilities:

• Performed Data Extraction and Data Staging using LO Cockpit (LBWE) and extended the structures using User Exits to support the business needs.
• Worked extensively on LO Cockpit. Loaded the data from R/3 to BW and used Initialization with Delta Update and Full Update methods
• Involved with performance tuning of Queries by maintaining Aggregates, Compression, Partition and Indexing of Info Cubes
• Used ODS to stage the data before transferring the ODS contents to the Info Cube
• Generated the Data source from SAP R/3 using LO-Cockpit
• Setup the Statistical Setup for the LO-Cockpit and used the V3 Update for Delta Management
• Involved in Installed Info Objects, Data Sources, Info Sources, Data Targets and Info Providers to load Master and Transactional Data from SAP R/3 System into BW System as per the client requirements by customizing them
• Involved in solving performance-related issues. Extensively worked in many Performance issue improvements in both loading and Execution activities