SUMMARY:

• Around 9+ Years of IT Experience in Design, Development, Testing and Administration spanning all facets of package software and SaaS application implementation.
• Over 5 years of experience in Salesforce.com CRM space that includes Administration, Development, Configuration, Implementation and Support experience.
• Extensive experience in Agile Methodology of Software Development Life Cycle (SDLC),
• Worked on all phases of the project Business requirements, development, testing, Production support.
• 3 years of experience in Agile/SCRUM development environment.
• Certified Salesforce.com Administrator #201, Salesforce.com Developer #401.
• Having Strong experience on Sales force Certified Admin/Developer applications in Sales and Service Cloud customizations in line with business, functional and performance requirements includes Strong experience as a Salesforce.com, Force.com platform, Agile and Waterfall software development methodology consultant with proficiency as Administrator n various software Applications using Sales force (CRM).
• Strong Experience on Service Cloud, Sales Cloud, Commerce Cloud, Communities Visual Force, Chatter and Force.com.
• Strong experience on selling solutions to the enterprise with an emphasis on retail or ecommerce related solutions.
• Hands - on experience with development, system configuration, testing and documentation of Commerce solutions.
• Experience in designing and developing Integration Solution using Web Service APIs, REST API and data load using Bulk APIs.
• Experience in SFDC development using Apex classes and Triggers, Visual Force, S-Controls, Force.com, IDE, SOQL, SOSL.
• Excellent skills in creating/troubleshooting/modifying Apex code and visual force pages.
• Experience in SFDC development using Apex classes and Triggers, Visual Force, S-Controls, Force.com IDE, SOQL, SOSL.
• Excellent skills in creating/troubleshooting/modifying Apex code and visual force pages.
• Expertise in SFDC Development using Lightning Application, Apex Language, Visual Force Pages,Classes, Controllers, Triggers, Indexes,, Apex Web services, Custom Objects, Reports, Analytic Snapshots and Dashboards, Profiles.
• Experienced using Salesforce Lightning UI. Strong knowledge on Lightning Apps combining Lightning
• Design System, Lightning App Builder and Lightning Component features
• Experience in Data Migration using Import Wizard and other integration tools like Apex Data Loader
• Good work experience in designing of custom objects, custom fields, role based page layouts, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visual force Pages.
• Good Work on Snapshots, Dashboards, Accounts and Contacts, Opportunities, Leads, Apex Classes, Controllers & Triggers, Validation Rules, Workflow Alerts & Actions, Pick Lists, Record Types, Process builder and various other components as per the client and application requirements.
• Experience in using Java and J2EE components, Struts, spring, Web Services, JDBC and Servlets.
• Experienced in analyzing business requirements, Entity Relationship diagram and implementing them to Sales force objects, Junction objects, and lookup and Master Detail relationships.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Validation rules, Reports, Dashboards, Tasks and Actions.
• Strong experience on Security and Sharing rules at object, field and record level for different users belong to different hierarchies.
• Worked on Page layout customization, page layout assignment based on profiles and created custom links based on user requirement.
• Extensive experience in Saleforce.com setup, Configuration, Customization, Data Migration, Mapping.
• Experience on automating the development processes using change set.
• Experience on configuration and maintenance of security settings such as implementing organization wide defaults, role hierarchies, criteria/ owner based sharing rules, profiles and permissions.
• Team player with good Interpersonal skills, strong understanding of fundamental business process, excellent communication, organizational and problem-solving skills

TECHNICAL SKILLS:

Sales force Technologies and tools: Apex Data Loader, Custom Objects. Salesforce.com, Reports, Custom Objects, Custom Tabs, Profiles, Page Layout, Validation Rules. Force.com platform, Custom Objects, Workflow & Approvals, Validation Rules, S- Controls, Apex Classes/Controllers, Test Classes, Triggers, Visual Force (Pages, Components), Sandbox development & Testing, Reports, Dashboards, wave analytics, Analytical Snapshot and Data Migration.

IDE and tools: Eclipse IDE, Force.com Eclipse IDE Plug-inProgramming languages/Databases: Java, Apex, .Net, C, C++, Oracle 9i, 10g, and 11g, PL/SQL, MS/SQL.

Web languages/Technologies: HTML, XML, CSS, JSP, JavaScript. Node.js,React.js,Unix, JavaScript, AJAX, jQuery, PHP, JSON, REST, SOAP, GITHUB, JENKINS

Operating System: MS Windows, UNIX, LINUX.

Methodologies: Agile, Scrum, SDLC, Waterfall. CRM and CRM

IDE & Data: manipulation Salesforce.com. Eclipse, Maven Ant, Subline& Data Loader, Workbench

PROFESSIONAL EXPERIENCE:

Confidential, Northbrook, IL

Salesforce Developer

Responsibilities:

• Project: In this project SFDC team is primarily responsible for developing, enhancing and supporting applications and solutions on Force.com such as Service Cloud and several custom applications solutions developed on Salesforce.com. The team works on customizing; developing, implementing Sales force solutions for the Services & Support divisions
• Involved in various stages of Software Development Life Cycle (SDLC) including analysis, requirement engineering, UI development using java script, HTML, enhancements, testing.
• Developed and Customized salesforce.com application based on the user needs.
• Created Users, Created Roles, Created Profiles, Customized Page Layouts, implemented Security etc.
• Configured various standard objects like Accounts, Contacts, Reports, and Cases.
• Worked on Service Cloud Communities to set up incoming phone calls and emails to configure CTI console and set up dashboard.
• Configured and customized the marketing Customer Communities using template to best suit the external users needs
• I have been working on customer support community like Live agent and chat to reduce support costs, or a channel sales community for support, upcoming event.
• Implemented administrations to help Service Cloud execution, which incorporates Order Status Query, Asset/item query, Claim status query, Up-Sell and Cross-offer related administrations.
• Performed deployments including large custom objects, profiles and permission sets on migration with in Salesforce org.
• Worked on Lightning Process builder flows, Connect API, Chatter and quick Action.
• Experienced using Salesforce Lightning UI. Worked on Lightning Apps combining Lightning Design
• System, Lightning App Builder and Lightning Component features.
• Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Involved in Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application
• Implemented and maintain a source, easy code check-in, branch merging, tracked changes Automate build and deployment using Version Control.
• Worked on Data loading and management to maintain high volume data loading (eliminate use of CSV files or manual steps, circular reference resolution) across an integrated development and release environment process
• Designed and developed workflow rules, validation rules, and customizations within Sales force.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Used Data loader for all data adding, updating, and deleting, exporting data.
• Designed, maintained Salesforce standard objects and custom objects.
• Created profiles and implemented Object level, field-level and record-level security.
• Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish many-to-many relationship among objects.
• Created custom Reports based on business need and associated them to Dashboard.
• Responsible for assembling data, analyzing performance, identifying problems, and developing recommendations with support SCM planning and operations. · Responsible for SCM tool Enables customers to reduce decision latency for improved operational and financial performance
• Involved in designing junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field dependencies, Validation Rules and Work Flows, sharing rules and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.

Confidential Mellon, NJ

Salesforce Developer

Responsibilities:

• Developed and Customized salesforce.com application based on the user needs.
• Using Force.com Developer toolkit including Apex Classes and Visual force pages to develop custom business logic.
• Used Force.com web service API for implementing WSDL in the application for access to data from external systems and websites.
• Worked with SOQL & SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.
• Worked with Apex Involved in project technical design plan, conversions, Mapping, configuration of portionsoftheSFDCapplication. •Implemented SFDC CRM to deliver various reports in departments of Sales, Administration and Marketing. Worked with Dynamic Apex to access Objects and Field describe information, execute dynamic SOQL, SOSL and DML queries.
• Developed an automated integration process using workflow rules, validation rules, apex classes to integrate Accounts, Contacts, and Orders between the customer service and sales divisions for different organizations.
• Created Users, Created Roles, Created Profiles, Customized Page Layouts, implemented Security etc.
• Configured various standard objects like Accounts, Contacts, Reports, and Cases.
• Performed deployments including large custom objects, profiles and permission sets on migration with in Salesforce org.
• Worked on benefit Cloud usage utilizing Cases, and actualized Email-to-Case, Escalation and task rules. Worked on Sales and Service cloud
• Implemented administrations to help Service Cloud execution, which incorporates Order Status Query, Asset/item query, Claim status query, Up-Sell and Cross-offer related administrations.
• Configured and customized the marketing Communities using template to best suit the external users need
• Implemented and maintain a source, easy code check-in, branch merging, tracked changes Automate build and deployment using Version Control.
• Worked on Data loading and management to maintain high volume data loading (eliminate use of CSV files or manual steps, circular reference resolution) across an integrated development and release environment process
• Designed and developed workflow rules, validation rules, and customizations within Sales force.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Used Data loader for all data adding, updating, and deleting, exporting data.
• Designed, maintained Salesforce standard objects and custom objects.
• Created profiles and implemented Object level, field-level and record-level security.
• Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish many-to-many relationship among objects.
• Created various profiles and configured the permissions based on the organizational hierarchy requirements
• Customized tabs for different business user's groups and business centers.
• Created custom Reports based on business need and associated them to Dashboard.
• Responsible for assembling data, analyzing performance, identifying problems, and developing recommendations with support SCM planning and operations. · Responsible for SCM tool Enables customers to reduce decision latency for improved operational and financial performance
• Designed and deployed supply chain management program including training, organizational design, and on site project leadership and transformation partnerships.
• Involved in designing junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field dependencies, Validation Rules and Work Flows, sharing rules and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.

Confidential, New Hampshire

Sales force Developer

Responsibilities:

• Performed detailed analysis of business and technical requirements and created solutions by customizing various standard objects of Salesforce.com (SFDC) and other Platform based technologies like Visual force, Force.com API, and Web Services.
• Manage development, configuration and operations of application systems with focus on ECC and Hybrid and integration with digital processes such as e-commerce, direct and indirect selling channels.
• Provide analysis and recommendations on the design of ecommerce systems, while integrating components built by developers and ensuring architectural integrity of the system.
• Responsible for providing product support to users of the Commerce Cloud platform. Supports and contributes to the growth of best practices for delivery of Commerce Cloud support services.
• Understand Commerce Cloud technologies and troubleshooting practices to ensure successful resolution of Commerce Cloud product issues.
• Wrote various queries in generating reports using combination of custom objects and standard objects. Worked on various Salesforce.com Standard objects like Accounts, Opportunities, Leads, Campaign, Events, Tasks, Contacts, Cases, Reports and Dashboards.
• Involved in API/Web Service design and developing technical specifications for the Salesforce.com (SFDC) application.
• Involved in project technical design plan, conversions, Mapping, configuration of portions of the SFDC application.
• Worked in Administration, Configuration, Implementation and Support of service max and Sales force applications.
• Executed security & sharing rules, Communities user licenses for Field, Record Level & Object, Community access for distinctive users at different levels of organization
• Worked on creating multiple Communities includes Partner and Customer Communities for secure and fast communication between the Company and Customers.
• Worked on customer portals and Communities administration.
• Created Custom Dashboards for Communities managers and recruiters home page and gave accessibility to dashboards for authorized people.
• Created Visualforce pages for custom login and configuration of Communities.
• Setup new objects and implement appropriately to handle new business needs
• Created New Reports, New Dashboards, and worked on Data Loader by uploading about close to a million records and experienced in cleansing and De-duplicating bulk loads.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs and Components to suit to the needs of the application.
• Involved with Salesforce.com Premier Support and handled the support cases with the help of salesforce.com support.
• Created workflow & approval processes, validation rules, Auto-Response Rules, Approval process, email alerts and templates, and field updates.
• Worked on Custom objects, Validation rules on the objects, Page layouts, Custom tabs, Roles, Profiles, Public Groups, Permission Sets, Custom Settings and Labels to suit to the needs of the application.
• Developed and used JavaScript, CSS for performing validation and assigning style sheet to the Visual Force page and developed HTML to create Custom Email Templates inside Visual force page and under Communication templates section.
• Extensively used Agile Scrum methodology to reach our business team goal by gathering day-to-day requirements and building them using Force.com platform.

Confidential, Reston, VA

Sales force Developer Admin

Responsibilities:

• Involved in Salesforce.com Application Setup activities, customization and implementation of the apps to match the functional needs of the organization.
• Involved in gathering customer requirements from business user teams spread over the Sales, Marketing and Customer service.
• Involved in creating gap analysis document, clearly identifying the data, business process and work flows of the organization with respect to salesforce.com implementation.
• Administrated and monitored the company's Salesforce CRM application. Created the workflows for automated lead routing, lead escalation and email alert.
• Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Closely worked with SalesForce.com consultants while implementing the solutions for the requirements.
• Created and maintained users, profiles and roles.
• Hands on working experience in Role Hierarchy, Custom Profiles and public Groups creation and user management.
• Involved in creation and maintenance of custom objects, tabs, fields, Record types, page layout as per business requirements.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Implemented pick lists, dependent pick lists, and validation formula fields to the custom objects.
• Created workflows and approval processes based on various business processes.
• Extensive experience in data migration and integration using Data Loader.
• Worked with Sales force.com Reports, Dashboards and deployed several Reports using salesforce.com platform.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.

Confidential

Sales force Business analyst

Responsibilities:

• Involved in creating multiple analytical reports, with varying degree of complexity.
• Proactively created Apex Triggers and Apex classes and also developed and managed complex workflows, approvals, validation rules, assignment rules and system triggers.
• Responsible for writing SOQL & SOSL queries with consideration to Governor Limits for data manipulation needs of the application using platform database.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Used Force.com Eclipse IDE plug-in to manage, author, debug and deploy Force.com applications in the Eclipse development environment.
• Effectively created the Pick lists, dependent Pick lists and junction objects to establish the connectivity among objects.
• Developed Web service integration with a non-Sales force system using SOAP protocol.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for integrity of the data.
• Used SOSL and SOQL queries during the data migration and custom development.
• Developed S-Controls to manage sales plan call sheets within Sales force, capturing prep data and call activity.
• Interacted with various business user groups for gathering the requirements for salesforce.com CRM Implementation.
• Components, Advanced Search Functionality, Custom Objects, Analytic Snapshots, Tabs, Tags and Components.
• Involved in requirements gathering with multiple project managers, to better customize, and utilize the full functionality of the Salesforce.com CRM solution.
• Moved the tables like Opportunities, Accounts and Contacts to the Salesforce CRM Standard objects.
• EDUCATION
• Master of Science in Information Assurance - WILMINGTON UNIVERSITY
• Bachelors from Potti Sri Ramulu University- INDIA