SUMMARY:

• Senior Consultant with over 15 years of professional experience in IT and ERP system implementations, reports writing, technical analysis, business analysis, project management, requirements gathering, analysis of business processes, process improvement and optimization, project management, system administration & configurations, documentation, technical design, workflow and Fit/GAP analysis
• Outstanding ability to clearly and concisely communicate technical information to non - technical users, and ability to communicate accurate status to technical team leadership
• Excellent communication and interpersonal skills, as well as strong group facilitation skills
• Proven aptitude and ability to translate business needs into technical requirements, and to understand, learn and test new productivity and technical tools
• Strong and effective organizational skills, with ability to plan and monitor effectively and efficiently
• Effective writing and documentation skills
• Ability to effectively manage multiple efforts and concurrent priorities
• High level of attention to detail and analytical acumen
• Extensive experience and judgment to plan and accomplish goals
• Expertise in demonstrating leadership, management and mentoring skills
• Ability to support learn and adapt to unique/rare skills or niche/emerging technologies
• Strong hands-on experience in large/medium scale, global and domestic, full-life cycle Workday implementations
• Expertise in implementing modules that include Core HCM, Benefits, Payroll, Comp and Advance Comp, Absence, Time Tracking, Talent, Performance
• Strong background in Workday security admin tasks that include creation of Cost centers, Employee profiles, Hierarchy’s, Supervisory orgs, managing permissions
• Extensive experience in defining BPs, configurations, administrating Workday security and Tenant setup activities
• Strong experience with building Workday integrations using EIBs, Core-Connectors, i-Loads and studio
• Experience in analyzing, creating, configuring and customizing reports using Prism analytics
• Expertise in Leading Workday Testing activities that include creation of overall test strategy, E2E testing, Integrations testing, data validations, Tenant setup, Security roles and restrictions, parallel testing, error handling and validations
• Experience in creating integrations via EIBs & I-loads, validating data and coordinating issues with implementation teams

PROFESSIONAL EXPERIENCE:

Confidential, Phoenix, A Z

Workday Consultant

Responsibilities:

• Supported full cycle implementation of Workday that replaced existing legacy Peoplesoft HRIS system
• Liaised between Implementation team and functional leads to define, elicit and document requirements
• Defined scope and objectives and aligned with overall business strategies
• Reviewed, analyzed and evaluated business systems and user needs specific to Workday Reporting
• Partnered with functional stakeholders and carried out process improvement and optimization initiatives for BPs within HCM, Benefits and Talent modules
• Performed configuration changes on various modules based on the updated BP definitions/requirements
• Worked with cross-functional teams, and other IT and business stakeholders, to ensure the successful planning and delivery of report change request
• Created custom reports based on adhoc requests from functional leads and executive team using Workday Prism Analytics
• Analyzed and configured custom reports for the HCM and Payroll modules
• Drafted scenarios that aligned with the BP definitions/configuration workbooks (for modules: HCM, Benefits, Talent, Performance, Comp, Adv comp)
• Created procedural documents and job aids for users as part of preparation for UAT with stakeholders and project sponsors
• Created a comprehensive plan for testing and drafted a detailed test strategy document
• Aligned functional resources, UAT testers and technical teams with testing framework and schedules
• Facilitated training and demo sessions for onsite and remote testers/users
• Coordinated on issues pertaining to conversion, integrations, configuration with implementation team and vendors
• Facilitated and coordinated UAT testing with the functional leads and stakeholders
• Executed test scenarios and tested and validated configurations and performed defect management
• Carried out configurations on various modules based on the BP definitions/requirements
• Facilitated Workday system inbound and outbound integrations via EIBs, i-loads, core connectors and coordinated with vendor as well as source system teams on updates and maintenance tasks
• Carried out data conversion file validations for Benefits, HCM, Talent, Talent Acquisition, Performance modules
• Facilitated and carried out E2E testing, tracked progress and coordinated on issues with implementation team
• Performed administrative tasks and assigned rules, security roles and managed permissions in various WD Tenants
• Planned and defined requirements to support transition of Payroll processing from Workday to ADP Globalview
• Coordinated on Parallel payroll testing with Implementation partner by running payroll process in legacy and Workday to compare and validate for accuracy
• Coordinated with UX designers on workday usability and user experience optimization and enhancements
• Facilitated workday version upgrades and coordinated on issues after testing

Applications and Technologies: Workday, Prism Analytics, PeopleSoft, My SQL, JIRA, MS Projects, Google Docs, Google Drive, MS Visio, Share Point, Office 365

Confidential, Downers Grove, IL

Workday Business Systems Analyst

Responsibilities:

• Supported the implementation of HCM systems transformation from legacy to Workday platform
• Partnered closely with the Functional work stream leads to elicit, define and document detailed requirements
• Created comprehensive test strategy document that included overall E2E test plan, testing schedules, audience and participants list, testing tools and logistics plan
• Participated in the requirements and discovery sessions with client and vendors, created design and mapping documents and reviewed with stakeholders to obtain signoff
• Supported the data conversion from legacy system to Workday, performed data validation and supported the creation of iLoad files
• Lead discussions to identify the reporting needs of stakeholders and created custom reports, dashboards and data views in Workday Prism analytics
• Drafted around 4500 scenarios and test cases pertaining to Benefits, Absence, Comp/Adv-Comp, Performance for cycle 1 & 2 testing as well as UAT
• Carried out testing activities in various Workday Tenants (Demo, UAT, Sandbox, Prod) and captured issues and metrics in defect tracker
• Facilitated and executed multiple parallel payroll testing cycles to ensure accuracy with salary calcs, taxes, deductions etc
• Performed regression testing after configuration changes, changes to Tenant settings, changes made to Business Process definitions and Workflows
• Carried out data analysis and identified gaps, inconsistencies and issues with data and coordinated with IT and 3rd party vendors on fixes and resolution
• Created and standardized processes for data management that included data ingestion protocols and data quality procedures and standards
• Supported Business Process definitions design and configurations sessions of Workday Core HCM, Benefits, Leave of Absence, Compensation, Adv Comp, Performance and Payroll
• Facilitated creation of outbound integrations with vendor ADP to support payroll processing
• Verified and validated Business Process Definitions, Workflows and Sub-processes
• Identified defects and coordinated on post go-live defects reported by users and stake holders and initiated stabilizing procedures
• Supported and facilitated UAT with the Field testers, Work Stream leads and Business stakeholders
• Sized and scaled project deliverables based on criticalness, business value, impact and determined timelines and delivery schedule
• Collaborated on requirements pertaining to usability and user experience and enhancement

Applications and Technologies: Workday, Prism Analytics, Oracle PeopleSoft, My SQL, JIRA, MS Projects, Google Docs, Google Drive, MS Visio, Share Point, Office 365

Confidential, Chicago, IL

Workday Techno-Functional Consultant

Responsibilities:

• Carried out Fit/Gap analysis to determine feasibility of company’s Legacy HCM system transformation to Workday
• Served as a liaison between business and technical teams and coordinated on requirements management, UAT, business sign-off, Go-live and delivery
• Elicited End to End requirements from business SMEs and Stakeholders to support implementation
• Supported Payroll, Benefit, and HR integrations for multiple subsidiaries which included planning, building, testing and maintenance of integrations both internal and external This included implementations to subsidiaries throughout North America, Europe, and Asia
• Carried out configuration of Workday HCM and extensively used Report writer and customized Report, Dashboards and Datasets/Views
• Worked in Applicant Tracking System ICIMS for reporting capabilities in Recruiting, Talent Management and Human Resource Management
• Carried out full life cycle implementations, which included Data Mapping, Blueprinting (Fit-Gap Analysis and Requirement Gathering), Configuration, Final preparation, End User Training, Go-Live, and Post-go live support as well as Unit and Integration testing
• Developed Advanced, Matrix, Composite Custom Reports and Workday Calculated Fields in Core HR, Benefits, Payroll, Expenses, Implemented Workday Core HCM, Expenses, Inventory and Accounting
• Conducted training sessions, demos to increase awareness and adoption of Workday reporting capabilities as well as provide expertise on data presentation, performances of various reports and metrics to senior management and departmental managers for better decision making
• Carried out maintenance and creation of Workday Supervisory Organizations, Locations, Positions, Cost centers, Cost Center hierarchies and worked on the Object Management Systems like Role Based Security, User Based Security, Job Based Security groups, different staffing models, defining Hire restrictions to Job Management, Position

Applications and Technologies: Workday, Kronos, Prism Analytics, Oracle PeopleSoft, My SQL, JIRA, MS Projects, Google Docs, Google Drive, MS Visio, Share Point, Office 365

Confidential, San Francisco, CA

Workday Analyst

Responsibilities:

• Supported full cycle implementation of Workday Core HCM, Payroll, Procurement, Recruiting, Comp/Adv Comp, Benefits, Time tracking and Absence management for domestic clients and global clients based in North America and Europe
• Carried our configurations for Benefits, Leave of Absence and Performance modules including groups, plans, coverage types, event types, and eligibility rules
• Elicited requirements for customer reporting needs for the creation of custom reports and dashboards
• Developed Custom Reports, Advanced Reports and Calculated fields in Workday
• Served as a primary liaison between the internal team and clients team to understand, elicit and capture detailed requirements
• Gathered Configuration, Data and UI requirements and translated into use cases/user stories
• Created comprehensive test strategy and plan, authored test scripts and test data to verify and validate multiple scenarios
• Coordinated with backend teams and requested test data files and converted into interpretable formats Modified the test data to meet the testing requirements
• Performed end to end data validations verified source to target mapping requirements
• Coordinated impact assessment with technical and functional HCM Systems teams to ensure proper vetting of configuration changes and carried out enhancements to assess downstream impacts
• Establish all artifacts and documentation to support change management practices as required
• Support change process to migrate designs and configurations to production tenant
• Coordinated and carried out functional testing, tracked testing progress, compiled and documented test results
• Logged bugs, issues and tasks in Jira and ALM and tracked and communicated the progress
• Facilitated and coordinated UAT with the stakeholders and requested sign-off
• Worked with the release management team to negotiate go-live and product deployment

Applications and Technologies: Workday, Power BI, Informatica, Tableau, TeamWorks, Visual Studio TFS, JIRA, MS Projects, Google Docs, Google Drive, MS Visio, SOAP UI, Postman, Share Point

Confidential, Glenview IL

Business Reporting Consultant /Tester

Responsibilities:

• Developed, negotiated, sized and prioritized requirements for creation of custom reports and in Workday and Power BI
• Carried out configuration of Workday modules like Core HCM, Benefits, Talent and Performance, and Absence and Time Tracking
• Facilitated project teams with identifying project scope, roadmap, budget, resource planning and management in an Agile Scrum frame work
• Facilitated daily standups, Sprint planning, Product backlog refinement, retrospective and requirements review meetings
• Worked in all phases of the Workday implementation lifecycle namely- Requirement gathering, Analysis, Design, Development, Testing, deploying and scheduling
• Responsible for data migration from PeopleSoft legacy systems to Workday systems using EIB Core Connectors and Workday studio
• Participated in the design and optimization of all global HR processes and ensured the Workday HCM system is configured and leveraged to support HR business processes
• Performed and facilitated end to end testing, including data, batch, Web services/API testing
• Managed agile framework artifacts such as: Product Backlog, Sprint Backlog, User Stories, Acceptance Criteria, Wireframes and UML Diagrams
• Coordinated data requirements and facilitated testing of Web Services and web APIs
• Responsible for planning strategic implementations, performing requirements analysis, metrics evaluation, maintaining compliance and data integrity
• Coordinated and performed various forms of extensive testing (End to end data, functionality, systems, UI and integration testing) of both Web and Mobile applications on various operating systems including Mac OX, Windows, IOS and android

Applications and Technologies: Sitecore, Tableau, Business Objects, Net Forum, ASP.net, JAVA, MY SQL, MS DYNAMICS, Office 365, Visual Studio TFS, JIRA, Smartsheets, MS Projects, Google Docs, Google Drive, MS Visio, Axosoft, Fogbugz, SOAP UI, Postman, Share Point, J-meter

Confidential, Rosemont IL

Lead Business Analyst

Responsibilities:

• Supported and carried out full life cycle implementations on multiple projects that comprised of ERP applications (SAP, Oracle & PeopleSoft Supply Chain) design and development, System Integrations and testing, application merger, system re-design, software/hardware upgrades, Digital marketing and media upgrades and enhancements, Mobile app development, Web services and API development and testing
• Elicited requirements from stake holders and product owners to support the development of new and existing Web, E-commerce and CMS applications based on Sitecore and Wordpress platform, Data warehouse integration between internal & external ERP applications (Oracle, Hyperion, Peoplesoft and SAP), Mobile Apps, Shopping cart & Checkout process
• Translated business requirements into comprehensive BRD, Functional and technical specifications
• Carried out process improvement and optimization initiatives for the existing ordering and customer fulfillment process
• Coordinated between business users, stakeholders, project teams, CAB, Vendor and application support teams on issues, process gaps, enhancements and project milestone and progress
• Lead, managed and supported the enhancements and merger of company’s primary and secondary in-house web based customer rebates application
• Proposed solutions and ideas to the project teams for better outcome of deliverables throughout the different phases development lifecycle
• Carried out requirements gathering for projects comprising ETL process between applications, Data Migration, creation of MDM system, Data analysis and validation, Data Quality for Analytics, BI reporting and facilitated decommissioning of old applications
• Lead projects as a short-term PM/Scrum master and created Project charter, Feasibility Report, Design & Flow documentation, Requirements documents and performed resource and budget management
• Facilitated requirements review sessions and daily stand-ups to identify impediments & project status
• Facilitated, coordinated and scheduled UAT and End to End testing before each deployment of all the web & client server applications, Mobile Apps and Web APIs
• Identified and coordinated defects with the development and QA team and ensured timely resolutions
• Facilitated and coordinated open issues/tickets with the application support team
• Facilitated and coordinated change and release management
• Coordinated ETL efforts in a major data migration project using the Managed File Transfer, FTP, SFTP process to support application shift from Power builder to SAP
• Created design specifications, wireframes, UI layout and mock-ups (for both Web and Mobile Apps), graphical representations for the proposed application development which contributed to enhanced & improved user experience
• Created standard operating procedures, user manuals, training material, conceptual & functional data models, process workflows using MS Visio for user development and training

Applications and Technologies: (SAP HANA, BW BI, FICO)., People soft, Oracle, Java, Sales Force, Hyperion, Tibco, IBM, UNIX, Linux, Putty, SAB Business Objects, Sitecore, Wordpress, OFFICE 365, Field Glass, HP QC, QTP, JIRA, MS Projects, Share Point, Visio, Lotus Notes, MFT, Crystal Reports, OBIEE, Informatica, MS Office Professional, Snag it, Etc.

Confidential, Bloomington, IL

Business Analyst

Responsibilities:

• Performed the role of a technical BA in a vendor hosted ITIL based services management framework
• Coordinated on high level, low level & complex business requirements that were primarily meant for enhancing and improving digital content and e-com initiatives
• Tracked requirements and ensured timely delivery after business owner, stake holder review and approval
• Served as a liaison between the application support team, Business Partners and Vendor
• Performed Incident Management and facilitated Change & Problem Management
• Managed/coordinated escalations (Incidents, Requests & problem tickets) for the 3rd level technical support team
• Facilitated the vendor and the 3rd level support with performance, UAT testing, debugging, reproducing and fixing the defects, scheduling fixes and patches on test and production environments
• Lead projects related to Data Migration, Version Upgrades and Process Improvement
• Coordinated with the vendor on tickets opened by the support team and ensured timely resolution
• Organized, facilitated and documented meetings with the business partners, project teams, stakeholders, vendors and senior leadership
• Negotiated and established maintenance windows with the business partners supporting business areas (Bank, Claims & Auto quote department)
• Managed and updated process related documents and metrics on team’s SharePoint site on daily basis
• Obtained data via IBM Cognos reporting tool for monthly reports pertaining to the team’s performance and volume metrics and presented to the leadership
• Coached the support team, provided feedback on documentation, service expectation and effective communication
• Published, updated and retired knowledge articles on company’s website, wiki sites and knowledge database

Applications and Technologies: Peoplesoft, Java, Sales Force, Hyperion, Share point

Tools: HP QC, QTP, JIRA, MS Projects, Visio, Lotus Notes, MFT, Crystal Reports, OBIEE Etc, Visual Studio TFS, Silverlight

Confidential, Cincinnati, OH

QA lead

Responsibilities:

• Elicited and documented requirements for customization of company’s Web based HR payroll application (COTS Product) and ensured quality and compliance was incorporated
• Authored comprehensive BRD documents that included design documents, use cases, user stories and followed through with the requirements until the final deliverables
• Participated in walkthrough meetings to provide project status, discuss impediments, make amendments to the BRD, review requirements and discuss deadlines
• Provided ongoing project support and assistance in project planning by estimating resource time, cost and budget and identifying overall project scope
• Facilitated end to end testing and regression testing of the application before each deployment and release cycle
• Coordinated UAT testing with the end users in the final phase of the application before deployment
• Supervised and reviewed test cases and scripts written by the offshore team and provided feedback
• Proposed solutions and ideas for better outcome within existing developmental strategies
• Coordinated and negotiated release schedule with the business and change/release management teams
• Identified defects and bugs while performing various forms of testing and created bug reports to follow up, review and re-test

Applications and Technologies: Oracle, Sales Force, Fieldglass, Share point

Tools: Visual Studio TFS, JIRA, MS Projects, Visio, Lotus Notes, MFT, Crystal Reports, OBIEE Etc, Silverlight

Confidential, Rosemont, IL

Process Analyst

Responsibilities:

• Participated in numerous business optimization projects with the Supply Chain realm that improved process efficiency, reduced defects, reduced expenses and labor costs by automating outdated manual processes
• Facilitated requirements gathering, process modeling and design sessions, reviewed design documentation with users and developers in an Agile environment to support the development of SAP applications
• Converted functional requirements into user stories and have written and executed test cases
• Ensured all aspects of compliance and business rules were met while documenting functionality requirements
• Helped resolve critical control and operational weaknesses; identified problems, recommended improvements, and worked in collaboration with cross-functional teams to implement issue resolutions
• Performed extensive research and analysis on customer accounts to identify loss of revenue
• Responsible for recognizing new processes, finding out breaks or gaps in current processes, organizing training sections for new process developments and completion
• Performed reconciliation on invoicing and billable data pertaining to customer accounts
• Performed research and data analysis to validate billing activities using Oracle Utilities Customer Care and Billing suite,Oracle CRM, SAP business objects and Performed testing activities using HP Quality Center, QTP
• Wrote SQL queries to retrieve validate and verify data from the database

Applications and Technologies: Peoplesoft Financials, SAB Business Objects, Oracle, MS Share point

Tools: HP QC, QTP, JIRA, MS Projects, Visio, Lotus Notes, MFT, Crystal Reports, OBIEE Etc, Visual Studio TFS, Silverlight

Confidential

Process Developer / Analyst

Responsibilities:

• Supported Major and Private label credit card customer service portfolios as an analyst
• Performed research and analysis to identify process gaps, bottlenecks and blockers
• Proposed solutions to automate and optimize the process workflows
• Carried out process improvement initiatives for customer service and credit card portfolio
• Applied various methodologies like Lean and Kaizan

Confidential

Customer Service Representative

Responsibilities:

• Served as a CSR representative and was part of confidential’s award winning customer support team
• Carried out CSR responsibilities to serve confidential’s banking, Credit Card and Mortgage customers
• Performed issue resolution and escalated critical issues to appropriate teams
• Investigated fraudulent activities and routed it to the Fraud department
• Facilitated process improvement initiatives by identifying process gaps and proposing solutions
• Carried out training sessions and coached junior staff on performance gaps