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Client Services Director Resume

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Atlanta, GA

SUMMARY

  • Innovative Thought Leader who drives the sale of world - class products and services, and who cultivates a strategic brand image with superior quality to align with a company’s mission.
  • Highly Accomplished Client Services Executive who excels at analyzing lucrative business needs, identifying multimillion-dollar growth opportunities, defining methods for capturing new customers and retaining existing clientele, and attaining leverage in competitive markets.
  • Influential Strategist who has exceeded all annual services quotas since 2015 while offering up-to-date trends awareness with expertise in creating brand-building solutions .
  • Belt who builds high-performance project management, sales, and marketing teams, and who develops profitable alliances with key national decision makers (i.e. Verizon Wireless, Sprint, Confidential Wireless, Ericsson), tower companies, general contractors, and Fortune 1000 companies.
  • Achieving numerous top awards, including “World Transit Leader.”
  • Successfully managing budget and quota up to $2.2 billion for Confidential .
  • Bolstering profit 10-fold by increasing market share 38% and customer satisfaction 60%.
  • Mentoring and managing 100s of top-performing sales-, business-, and client-driven associates.
  • Serving as Confidential ’s “Top Sales Director” in the world generating 3 contracts totaling $10+ million.
  • Substantially building new business with 80% new client service increases for Confidential .
  • Strengthening brand recognition via a joint marketing program and training sales teams to maximize profits.
  • Driving $17 million in managed care solutions and $26 million in Tier One service provider digital service s al es.

PROFESSIONAL EXPERIENCE

Confidential, Atlanta, GA

Client Services Director

Responsibilities:

  • Capitalized on the opportunity to lead forward-thinking digital service sales of $26 million to Tier One service providers, MSO’s, and large enterprise clients create a high-performance, high-capacity fiber network with national and international reach to actively provide quality-focused voice, video, and data services.
  • Generated $17 million in managed care solutions with a 29% increase over previous software, IT, and 5G deployment.
  • Consistently maximized the sales of consultative selling of lit and dark fiber into national data centers and cell towers. Spearheaded new business development with substantial increases of 80% in new client services in a B2B environment.

Confidential, Atlanta, GA

Vice President Mobility

Responsibilities:

  • Leveraged broad scope of industry knowledge toward driving the influential sales of software, engineering, and wireless integration services to national carriers and enterprise clients. Managed sales of recurring revenue stream with 95% client retention.
  • Continually increased business development of digital /optical services by 40% with mobile solutions.

Confidential, Atlanta, GA

Vice President National Sales

Responsibilities:

  • Strategically steered sales of $11 million in turnkey infrastructure to international Tier One carrier. Facilitated optimal DAS engineering and IT professional services. Generated $6+ million in colocation services and data center-managed contracts.

Confidential, Atlanta, GA

Sales Director

Responsibilities:

  • Exhibited proven talents toward driving sales to the company’s #1 client, Sprint, with $10+ million in results in 3 years.

Confidential, Atlanta, GA

Sales Director

Responsibilities:

  • Profitably sold infrastructure services in excess of $8 million as a designa ted individual contributor.

Confidential, Atlanta, GA

Sales Director

Responsibilities:

  • Led targeted results “Top Sales Director” in the world for 3 enterprise contracts totaling $10+ million.

Confidential, Denver, CO

Vice President

Responsibilities:

  • Applied strong leadership skills toward mentoring and managing a top-performing team of 118 associates, including cost-effectively managing a $2.2-billion budget and quota with key sales

Confidential, Atlanta, GA

Managing Director

Responsibilities:

  • Maximized bottom-line performance by generating sales from $25 million to $400+ million within a 5-year timeframe.

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