SUMMARY

• Overall 11+ years of Experience in the IT Industry in multiple domains like Insurance, Banking and Life & Retirement as Business architect, Developer and Certified Scrum Master.
• PEGA Lead Business Analyst with over 3 years of experience (Pega Certified Business Architect), 5 years as functional Business Analyst and 3 years as a Software Engineer.
• Proficient in Software Development Lifecycles (SDLC) like Waterfall, Agile, having through understanding of various phases like Requirement gathering, analysis, design, Development and Testing.
• Experience in defining the Business processes with the help of Business Stakeholders.
• Experience in conducting DCO Sessions with Business Users to gather the Requirements, prepare documentation, getting signoff from all the Stakeholders.
• Experience in preparing Business Requirement Documents, Use Cases and Data Elements Mapping Documents
• Having good experience in analyzing existing process and identifying areas of the application where the performance can be improved
• Involved in Business Process Automation with Pega Systems Smart BPM suite - Pega Rules Process Commander (PRPC)
• Strong knowledge on Pega Case Management, Skill Management, Profile Management, Get Next Work, Work Queue/Baskets, Access groups, Work groups, SLA's.
• Participated in requirements elicitation, documentation and change management using JIRA, Confluence and ServiceNow
• Skilled in conducting walkthroughs with Business and Technical SMEs to identify and resolve issues in the existing design document for changes.
• Experience in Project Management activities, Create Project Plan, Track the Project progress, Risk Management, Process Implementation activities, Internal and External Quality Audits experience.
• Proficient in preparation of Test strategy, Test Plan, Testing Scenarios, Test data, Defect tracking & Test Reporting.
• Maintained Requirements Traceability Matrix using MS-Excel
• Proficient in writing and executing SQL queries against the Database.
• Ability to handle multiple tasks and work independently as well as in a team
• Excellent analytical, communication, organizational and problem-solving skills coupled with a strong work ethic.
• Worked closely with the Project stakeholders, which includes Developers, testers, business team and Project manager to plan how the work can be broken down into logical components to facilitate focused and efficient Requirements Gathering.
• Interact with clients/client representatives/internal teams located at client locations understanding and solving their Business needs.
• Involved in developing, executing and managing User Acceptance Testing (UAT), Quality Assurance (QA) in reviewing Test Procedures and Test cases, reviewing and maintaining Automation

PROFESSIONAL EXPERIENCE

Confidential

Pega Lead Business Architect

Responsibilities:

• As a Business Analyst Involved in complete SDLC, which includes Requirement Gathering, Analysis, Design, Development, Implementation Enhancements, Maintenance, Support and Bug fixing.
• Worked closely with the SCRUM master and Product owner to plan how the work can be broken down into logical components to facilitate efficient Requirements Gathering.
• Facilitating DCO Sessions with key stakeholders to capture requirements and user stories.
• Refining user stories, ensuring they have clearly defined and testable acceptance criteria.
• Negotiation - ability to agree a solution that will meet the business problem
• Presentation - ability to present functional solutions/options to internal clients
• Facilitated business requirements gathering sessions (JAD sessions) with the client/Technical team and overlooked the creation of Use Cases/Activity Diagrams and Business Specification.
• Ensured that all requirements, enhancements and defects for the release have been developed, fixed and tested by creating traceability matrices between all the project artifacts.
• Conducted Gap Analysis by mapping existing As-Is systems to future To-Be systems while analyzing dependency risks
• Knowledge of data analysis methodology, use of presentation software, strong communications skills and a strong commitment to and affinity for delivering the highest level of customer service.
• Schedule and Facilitate meetings to review Project Initiatives. Participate in review meetings of various deliverables (Code review, Design review, test plan review etc.) of projects
• Create stories and tasks in the Agile tool JIRA, provide estimation and prepare different charts and reports to track the velocity and progress of the tasks
• Used Jira for the Backlog Grooming, Estimations and Status Reporting, while maintaining the Kanban Board to visualize the Workflow and assisted the Product Owner with Definition of Ready (DOR) and Definition of Done (DOD) for the sprints.
• Assisted Scrum Master in maintaining the capacity plan, iteration board, sprint backlog, velocity charts and burn down charts.
• Assisted Scrum Master to facilitate all aspects of the scrum framework, including sprint-planning sessions, backlog-grooming session, daily scrums product demos, spring backlog grooming, sprint reviews and sprint retrospectives.
• Write Simple to Medium SQL queries to fetch the desired data.
• Provide support to the system testing team to execute test validations for project changes in various Test phases i.e. UAT, Regression and Performance testing.
• Act as Liaison between the development team and business stakeholders to understand customer needs better and get their alignment on proposed solutions.

Confidential

Business Analyst

Responsibilities:

• As a Business/System Analyst Involved in complete SDLC, which includes Requirement Gathering, Analysis, Design, Development, Implementation Enhancements, Maintenance, Support and Bug fixing.
• Analyzing the current proposal design and working with business and Agents on the new structure and came up with innovative ideas to make sure the new design reflects all the features of the product.
• Getting signoff from business managers on the requirements and working with Technology teams for better understanding of the requirements.
• Creating and Maintaining Business Requirement Document and taking a walkthrough of it with all the stake holders of the project and acted as a Liaison to narrow down the gap between business and IT.
• Worked closely with the Business and IT Project Managers to plan how the work can be broken down into logical components to facilitate focused and efficient Requirements Gathering.
• Facilitated business requirements gathering sessions (JAD sessions) with the client/Technical team and overlooked the creation of Use Cases/Activity Diagrams and Business Specification.
• Performed feasibility study and risk analysis to identify the most critical requirements from the user’s perspective.
• Interact with clients/client representatives/internal teams located at client locations understanding and solving their Business needs.
• Ensured that all requirements, enhancements and defects for the release have been developed, fixed and tested by creating traceability matrices between all the project artifacts.
• Involved in System Design/Unit test /performance sign off.
• Providing daily status reports in the stand-up meetings and update JIRA on timely basis
• Involved in writing the SQL to test the backend stories for Confidential Retirement admin site
• Responsible in planning and coordination across all SDLC phases to complete stories with no defects.
• Test review meetings, defect review meetings, walkthrough with stake holders on defect leakage and to discuss any open defects.
• Coordinating with development teams to make sure that all the defects are fixed properly, and tested code deployed to UAT

Confidential

Business Analyst

Responsibilities:

• As a Business Analyst Involved in complete SDLC, which includes Requirement Gathering, Analysis, Design, Development, Implementation Enhancements, Maintenance, Support and Bug fixing.
• Facilitated business requirements gathering sessions (JAD sessions) with the client/Technical team and overlooked the creation of Use Cases/Activity Diagrams and Business Specification.
• Performed feasibility study and risk analysis to identify the most critical requirements from the user’s perspective.
• Interact with Project stakeholder, understanding and solving their Business needs.
• Ensured that all requirements, enhancements and defects for the release have been developed, fixed and tested by creating traceability matrices between all the project artifacts.
• Mapped requirements to product functionality and identify any gaps.
• Creating burndown charts and velocity report charts to measure the performance of the team.
• Responsible for Functional testing, System testing, Regression testing, User Interface testing
• Test review meetings, defect review meetings, walkthrough to discuss requirements, test status, issues and open defects.
• Coordinating with end to end development and testing teams to make sure that all the defects are fixed, and the correct tested code moved to UAT.

Confidential

Business analyst

Responsibilities:

• As a Business/System Analyst Involved in complete SDLC, which includes Requirement Gathering, Analysis, Design, Development, Implementation Enhancements, Maintenance, Support and Bug fixing.
• Gathering all the discounts currently applies on a policy for all the states with their generation criteria’s and percentages.
• Analyzing the current proposal design and working with business and Agents on the new structure and came up with innovative ideas to make sure the new design reflects all the features of the policy.
• Getting signoff from business/State managers on the requirements and working with Technology teams for better understanding of the requirements.
• Creating and Maintaining Business Requirement Document and walkthrough with all the stakeholders of the project and acted as a bridge to narrow down the gap between business and IT.
• Worked closely with the Business and IT Project Managers to plan how the work can be broken down into logical components to facilitate focused and efficient Requirements Gathering.
• Facilitated business requirements gathering sessions (JAD sessions) with the client/Technical team and overlooked the creation of Use Cases/Activity Diagrams and Business Specification.
• Performed feasibility study and risk analysis to identify the most critical requirements from the user’s perspective.
• Interact with clients/client representatives/internal teams located at client locations understanding and solving their Business needs.
• Ensured that all requirements, enhancements and defects for the particular release have been developed, fixed and tested by creating traceability matrices between all the project artifacts.
• Involved in System Design/Unit test/performance sign off and UAT testing.