SUMMARY:

• Armed with skills in workflow alerts, actions, and approval, validation rules, approval processes, auto response rules; as well as with custom objects, tabs, and fields, multi - select pick list, dependent fields, field level security, and role based page layouts.
• Adept at developing, integrating, and maintaining various tools and systems in alignment with company requirements.
• Concept-to-execution individual, able to design and implement plans and technology-based solutions without compromising scope, time, and budget limits.
• Expert at spearheading high-performing teams as well as driving continuous improvement and productivity.

PROFESSIONAL EXPERIENCE:

Confidential McLean, VA

Salesforce Developer/Administrator

Responsibilities:

• Performed the role of a developer and an admin in the organization.
• Created lightning Salesforce app for Confidential café ambassadors.
• Developed and enhanced Salesforce apps for bankers.
• Developed and scheduled ETL jobs to backup data from Salesforce to AWS S3 buckets using Pentaho.
• Integrated and implemented Amazon Connect instance in Salesforce to utilize the calling service which replaces the physical telephones and allow bankers to do outgoing and incoming calls directly from Salesforce and interact with customers.
• Created and performed various enhancements to the lightning pages using lightning App Builder
• Implemented various POCs.
• Worked on apex classes, apex triggers and lightning components.
• Integrated Salesforce application with company website to post events that are being scheduled.
• Interacted with end users to collect business requirements and guided them in performing end user testing.
• Worked on building automated processes using process builder and flows.
• Maintained user roles, security, profiles, workflow rules, approval processes and validation rules wherever necessary.
• Performed a role of release manager every sprint.
• Used Github source code management and Jenkins to deploy Salesforce components to other sandboxes and to production.
• Started working on Salesforce DX as Salesforce is moving away from eclipse.
• Used Jira for Salesforce issues and story tracking.
• Worked in Agile environment.
• Participated in story grooming, design and assessment sessions.

Environment: Salesforce.com, Eclipse, GITHUB, Jenkins, VSCode, Pentaho, Data Loader, JIRA.

Confidential Arbor, MI

Salesforce Developer

Responsibilities:

• Performed the role of a developer in the organization.
• Interacted with various business user groups for gathering the requirements for salesforce.com implementation.
• Participated in the development of desktop UI for Sales and Marketing users.
• Enhanced the old Salesforce implementation and participated in cleaning and designing the old data in the tool.
• Addressed the organization’s functional needs through Salesforce.com application setup and customization, including accounts, contacts, opportunities, activities, and leads.
• Worked on Apex Classes, Apex Triggers and Visual force pages.
• Worked on enhancing Salesforce communities.
• Customized CSS for communities and added lightning buttons.
• Worked on building automated processes using process builder.
• Maintained user roles, security, profiles, workflow rules and validation rules wherever necessary.
• Created and programmed SOQL queries using Workbench.
• Used change sets to deploy code to higher environments.
• Used Jira for Salesforce issues and story tracking.
• Worked in Agile environment.
• Participated in story grooming, design and assessment sessions.

Environment: Salesforce.com, JIRA, Visualforce, Workbench.

Confidential Bloomington, IL

Salesforce Developer

Responsibilities:

• Participated in the development of desktop Enterprise CRM application.
• Utilized Change Sets to deploy requirements on Salesforce.com platform.
• Develop user acceptance testing (UAT) plans with various test cases for each project to guarantee smooth operation of the system after implementation of proposed enhancements.
• Managed several Salesforce.com objects, such as accounts, cases contacts, leads, campaigns, reports, and dashboards; along with Apex classes, Apex triggers, and Visualforce pages.
• Assumed responsibility in maintaining user profiles, security, and workflow validation rules; customizing user profiles and sharing rules; and establishing default setting organization-wide.
• Apply technical skills in designing custom objects, tabs, components, and Visualforce pages as well as defining business and functional specifications in alignment with requirements.
• Played an integral role in the execution of the following enhancement initiatives:
• Consolidation of Statefarm ECRM application with third-party vendor application;
• Development of homepage components and custom layouts; and
• Establishment of users, roles, public groups, role hierarchies, sharing rules, and record-level permissions.
• Spearheaded the application of Agile and Scrum methodologies in all stages of project development, which consisted of two-week sprints for executing development and user stories for writing user requirements.
• Worked in Agile environment and used Version One to track stories and sprint progress.
• Participated in story grooming, design and assessment sessions.

Environment: Salesforce.com, Visualforce, Data Loader, DB2, Version One, JIRA.

Confidential Spring, MD

Salesforce QA

Responsibilities:

• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
• Tested workflow rules, time triggered tasks, email alerts, filed updates to implement business logic.
• Tested SOQL queries that are used to get data from different related objects.
• Involved in testing online application dataflow from external site to SFDC
• Involved in Functional, System, Front-End, Back-end, Regression, and Integration Testing.
• Created documentation for workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement the business logic.
• Involved in end-to-end testing of overall application to ensure end-to-end usability.
• Created parameterized data to perform the functional testing with multiple sets of data.
• Participated in various meetings and discussed Enhancement and Modification Request issues.
• Worked closely with developers, Business & Management Teams and End Users.
• Performed Data Quality analysis to identify the quality of data, which is being stored.

Environment: Safesforce, Excel, Filezilla, Oracle 11g, Workbench.

Confidential Bloomington, IL

Salesforce/Informatica QA

Responsibilities:

• Experience in testing with various SFDC standard objects like Reports and Dashboards, Leads, Campaigns, Accounts, Contacts, Opportunities etc.
• Analyzed different business reports and guided the team on deployment and customization of those reports in Salesforce.
• Experience in profile testing, and role hierarchy setup.
• Prepare test plans and test cases for migration of Executive program work flow application to Salesforce system
• Tested Salesforce application work flow functionality for creating and using different SFDC Templates
• Tested Chatter post and Chatter Notification functionality in SFDC Account and participant opportunity workflows
• Involved in testing online application dataflow from external site to SFDC
• Conducted Testing for Dynamic Templates are rendered appropriately as per the program iteration.
• Involved in testing application in Salesforce Mobile Application.
• Involved in testing different feeds going out from SDFC to other enterprise applications and other applications to SFDC
• Setup the hierarchy for articles to group by functional area in SFDC Knowledge and created Knowledge Articles
• Reported and tracked bugs using Trac and JIRA.
• Created End to End SFDC functionality testing instructions for End Users.
• Performed Informatica testing to verify source and target databases by using Dataflux.
• Tested web services using SoapUI.
• Worked with Business Analysts, development team to resolve the issues.
• Participated in daily Project Status/Progress, defect tracking meetings.

Environment: Salesforce Workbench, DB2, SoapUI, Dataflux, TOAD, Excel.

TECHNICAL SKILLS:

Operating Systems

Windows | UNIX | Mac OS

Programming

SQL | HTML

Salesforce

Apex (Language, Trigger, Scheduler, and Data Loader) | Visualforce (Page, Component & Controllers) | Force.com (Excel Connector and Eclipse IDE Plug-in) | Salesforce Workbench

Tools: /Applications

Microsoft Office (Excel, PowerPoint, Visio) |Jira| Filezilla | Toad | Dataflux

Version Tools

SVN

Agile

VersionOne, JIRA

Databases

Oracle (10g/11g) | IBM DB2 | MS SQL Server | MS Access