PROFESSIONAL SUMMARY:

• Around 11 +years of IT experience that includes 8 years with Salesforce.com CRM development
• Experienced in software development using object - oriented programming.
• Possess comprehensive understanding of CRM business processes like sales process, support process lead process and solution process.
• Hands-on experience working with Sales cloud, CPQ, CLM, Commerce Cloud, Marketing cloud, Service cloud and App Exchange applications.
• Experienced using Salesforce Lightning UI. Created Lightning Apps combining Lightning Design System Lightning App Builder and Lightning Component features.
• Integration Methodologies, different API, Trigger framework, Recursive Triggers, VF Remoting, Asynchronous Framework & options.
• Solution designing for eCommerce solutions using Commerce Cloud.
• Good knowledge on Set up field service features according to client unique business needs. This includes installing the Field Service Lightning managed package and Field Service Lightning mobile app.
• Understanding on how to Create service resources and service crews that represent your field service technicians in Field Service Lightening app and add details about their skills, service territories, and availability.
• Experience in online, email, mobile, social, CRM or multi-channel marketing using Salesforce Marketing Cloud.
• Extensive experience in Saleforce.com setup, Configuration, Customization, Administration, Data Migration & Mapping, and Integration.
• Experience in working with Version Control Systems/ Source Code Repository tools like GIT, CVS, SVN, and GitHub. Defined Branching, Labeling and merge strategies for all Application in GIT.
• Proficiency in build and deployment automation using MS Build, Team Build, Ant, Nant, Jenkins.
• Extensive experience in SFDC development using Apex language, Visualforce pages, Classes Controllers, Triggers, Web services API, Components, Tabs, Custom Objects and S-Controls.
• Experience in the complete life cycle of project development (SDLC) and in working with Agile Scrum Methodologies.
• Expertise in designing, developing and maintaining Web based applications using XML, Java Script, JQuery, HTML Web Services.
• Experienced working on Salesforce integration and Steelbrick for automation quoting, contracting and billing process.
• Implement and project-manage Desk.com and Service Cloud configuration projects.
• Good knowledge on Technical and Functional aspects of Salesforce.com, on demand CRM package.
• Proficiency in building Data Model and implementing business logics.
• Responsible for supporting day to day SFMC operations and cross-channel digital marketing campaigns including email and SMS.
• Hands on experience on Service and Sales Cloud,
• Expertise in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services Approvals, Workflows, Validation rules, Reports, Dashboards, Tasks and actions.
• Extensive experience using Salesforce Administration (SFA), Profiles, Creating Roles, Page Layouts Org-Wide default, Sharing rules, Work Flows, Approval Workflow, Reports/Graphs and Dashboards.
• Experience in data migration using Import wizard and Apex Data Loader.
• Working knowledge in generating Report types, Reports and Dashboards to analyze the data in Salesforce.
• Extensive experience in lead case management (Web-to-Lead, Email-to-Case)
• Hands of experience in writing Test classes, Debugging Apex code, SOQL, SOSL and Aggregate queries in Apex Classes and Triggers
• Experienced in integration of Salesforce.com with external applications by using Web Services API Metadata API, SOAP and REST.
• Experience working with integration features such as Callouts, Future methods, REST and SOAP APIs.
• Expertise in working with Force.com Plug-in and Eclipse IDE for writing business logic in Apex programming language.
• Managed automated email campaigns in the email service provider platform including setup testing deployment and reporting.
• Design and implement SSO (single sign on) for Salesforce applications.
• Proficiency in test driven development.
• Experience in creating rich user interfaces (UI) using CSS, HTML, JavaScript and AJAX and JSON and Angular.Js.
• Technical Knowledge about Salesforce lightning schema builder, process builder, app builder, components and lightning connect.
• Effective team player with good communication, interpersonal and presentation skills.

TECHNICAL SKILLS:

Salesforce Technologies: Apex Language, Apex Trigger, Apex Scheduler, Batch Apex, Apex Class & Apex Web Service and Visual force (Page, Component & Controllers), Lightning Components, Lightning Builder.

Custom Integration: Outbound Messages, Salesforce CPQ, SLDS, Workflow & Approvals, Field updates, Reports, Custom Objects, Custom settings, Custom labels & Tabs, Email Services, Role Hierarchy, Dashboards, Security Controls, AppExchange Package & Custom Application & Sandbox data loading.

Force.com tools: Apex Data loader, Force.com Apex Explorer, AJAX tool kit, Force.com Migration Tool, Force.com Excel connector and Force.com Eclipse IDE Plug-in

Programming Languages: Java, C, C++ and APEX

IDE: Eclipse and Force.com Eclipse IDE plug-in

Methodologies: Agile, Waterfall Model.

PROFESSIONAL EXPERIENCE:

Confidential, Acton, MA,

Salesforce Lightning Developer

Responsibilities:

• Performed the role of SFDC Developer, Lightning Developer and interacted with various business user groups for gathering the requirements for salesforce.com, Lightning and CRM implementation.
• Responsible for writing Apex, Visual force code containing business functions.
• Developed Custom objects, customizing tabs, Apex Triggers, Test classes for unit testing and code coverage.
• Developed Salesforce Lightning applications using Lightning web components, controllers, and events and used custom CSS in the components.
• Implemented ServiceMax to provide perfect service delivery process &drive revenue growth to the customers.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Experience in Data Loader for Data Management in Force.com platform.
• Performed Steel brick CPQ related configuration for product setup, approval matrices, approval rules, process builders and flows.
• Created XML mappings for mapping certain objects where we upload data using a Salesforce tool called Data Loader.
• Worked with end-to-end Service Cloud implementation like Case Management, CTI integration.
• Implemented and maintained Cases Management in Salesforce Service Cloud.
• Experience with custom application development in Force.com, utilizing Visualforce and Lightning Components/Framework.
• Followed good Practices in Exposing objects and URLs in the integration using REST/SOAP webservices.
• Experience in data analysis services, data flow diagramming and data modeling.
• Worked on integrating Salesforce with 3rd party products, ideally using web services on REST API based integrations.
• Worked on large Salesforce CRM implementations including- Improving Sales Process, Partner Portal Implementation, Orders and Discounts, Integration and legacy systems etc.
• Implemented pick lists, dependent pick lists, lookups, master-detail relationships, validation and formula fields to the custom objects.
• Maintained data cleanliness and accuracy by adding custom validation rules custom formulas reports and dashboards.
• Acted as SME for Source control tools (TFS 2013/GIT/GitHub/Subversion), CI tools Jenkins, TeamCity, deployment tools Octopus Deploy, Repliweb, Deployment Manager.
• Created Lightning Component Tabs and Visualforce Tabs using Lightning Components.
• Developed component using Lightning Aura Framework.
• Developing and maintaining large volumes of deadline - driven email campaigns and assets management of email channel calendar and direct mail.
• Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components for use in Salesforce1 mobile platform to make Lightning Application mobile. Retrieved some data and its functionality from Third-Party API’s and displayed within the lightning component.
• Reporting on email campaigns for various stack holders. Cross - departmental collaboration on major projects and new initiatives.
• Leverage Salesforce Marketing Cloud product and services to move the client up along the sophistication scale and improve relevancy of their email and channel programs including social and mobile.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Developed Apex Test Classes with the assurance of maximum code coverage.
• Implemented Case Management by creating record-types specific to the user groups, assignments rules, escalation rules, case templates, workflow rules, and actions, etc.
• Used Force.com web service API for implementing WSDL in the application for access to data from external systems and websites.
• Perform advanced salesforce administration (Sandboxes management, Salesforce release and patches, User management, workflow).
• Used Force.com web service API for implementing WSDL in the application for access to data from external systems and web sites.
• Configured two-way texting within Marketing cloud, service cloud and integration layer.
• Implemented marketing cloud integration with service cloud to manage cases.
• Integrated using REST-based Web service callouts to other external systems.
• Refactored the existing code by reducing the number of SQLs and DMLs.
• Used Schema class for fetching the Recordtype Object related data instead of SOQL.
• Written Batch Classes and Schedulable Classes for processing large sets of data like Metrics and Field Updates. Used Messaging, Database Classes to send a Result Report to Admin Email.
• Worked on various Visualforce components like Actionfunction, ActionSupport, ActionRegion, PageBlockSection, PageBlockTable, JS Remoting etc.
• Worked on Administration activities like Workflow Rules, Validation Rules, Sharing Rules, OWD, Profiles, Permission Sets, Roles, Organization Role Hierarchy, Public Groups, Queues and Network IP filtering.
• Written Apex test classes using the annotations @testsetup, @isTest and testMethod for creating test data, test methods, test class declarations.
• Performed deployments using Ant Migration Tool, MavensMate, Sublime and ChangeSets. Used Git Commands for pushing code to Repository and raised Pull Requests for deployments.
• Used GitHub as version Control tool to maintain Source Code.
• Developed Apex REST Webservices and HTTP Callouts for calling the API provided by downstream applications.
• Used JIRA tool for tracking the stories and creating tasks. Worked in Agile environment with Scrum Methodology.

Environment: Salesforce.com CRM, Lightning, Communities, Service Cloud, Jenkins, Apex Language, Visualforce, Controllers, Web Services, REST, XML, JSON, Workflows, Approval Process, Data Loader, Java Script, HTML, AJAX, CSS, Eclipse, Force.com IDE, Developer Console, Force.com, Git.

Confidential - Lowell, MA.

Salesforce Developer/Administrator

Responsibilities:

• Designed and customized visual force pages using controller extensions, custom controllers and standard controllers.
• Developed Apex triggers, classes to achieve user's desired functionality and have written the dependent test classes.
• Integrating the Chatterbot with Salesforce live Agent in Services cloud.
• Involved in Deployment, deployed all the classes, triggers, objects, components, pages from sandbox environment to production environment.
• Designed and configured User Profiles, Roles, Organization Wide Default Settings, Field Updates, Automated Email Responses using Apex, Visual Force, Data Loader, Force.com IDE, Sales Cloud, Service Cloud and marketing cloud.
• Developed Lightning components using Aura Framework which also included client-side AngularJS.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects. Used it to read, extract and load data from comma separated values (CSV) files.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Worked on extensively on Sales Cloud making use of standard objects such as leads, Opportunities,
• Reduced cost via implementation of Source control tools (TFS 2017, StarTeam) as well as CI/CD tools (Jenkins, Cruise Control, InstallAware) and productivity tools (PowerShell).
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Implemented pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Developed and configured Dashboards, Reports and Report Folders for different user profiles based on the need in the organization.
• Extensively used tools such Informatica for integration of data with legacy ERP system.
• Customized page layouts for Opportunity, Contacts and Accounts depending upon user roles and groups.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visual force pages to develop custom business logic.
• Developed VisualForce Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.

Environment: Saleforce.com platform, MS project, Standard and Custom Objects, Jenkins, GIT, Validation rules, Workflow & Approvals, Record types, Reports, Apex Language, Visual Force (Pages, Component & Controllers), Web Services, Data Loader

Confidential, Rockford, Michigan

Salesforce developer

Responsibilities:

• Designing an Expense reporting module to manage the expenses.
• Involved in the customization of Salesforce.com application Setup activities to meet the functional needs of the organization.
• Translating business requirements to smart solutions in Salesforce.com.
• Implementing Email-to-Case features to record cases automatically into the database and developed Assignment rules to assign cases to healthcare service providers, eg. Nurses, Physical therapists, Occupational therapists, Social workers, and Home health-aids.
• Setup Salesforce to Salesforce (S2S) by creating connections between different environments thereby enabling the client to share data records with their partners.
• Worked with various Salesforce objects including Leads, Account, Contact, Opportunity, Cases and Custom Objects.
• Configured workflows and approval processes to enhance business logic whenever necessary.
• Implemented security access to the user profiles by creating Object level, Field level and Record level securities.
• Created Communication Templates.
• Performed all aspects of database administration, including data modeling, backups and recovery.
• Migrated existing standard and custom object data into CRM using Data Loader and Import/Export Wizard tools.
• Designed and developed Custom Buttons and Links, Visualforce pages using Apex classes, methods, Constructors, Controller classes and various Visualforce Attributes.
• Developed triggers for complex workflow rules working around the governor limits.
• Developed Census reports, Case reports, Visit schedules, Expense reports, and Administrative reports.

Environment: Force.com IDE, Apex, Visualforce, SOQL, SOSL, and Data loader.

Confidential

JAVA developer

Responsibilities:

• Implemented agile methodology for development of application.
• Developed the presentation layer in JSF using components like Input, Output, Command, Selections and Data table.
• Responsible for requirements gathering and designing the application architecture.
• Developed the code for JSF event handling.
• Extensively involved in the development of PL/SQL Queries, Stored Procedures, Triggers, Functions and Packages.
• Developed the Session Beans.
• Developed ANT required for the project.
• Worked on the validations part of JSF.
• Used spring framework for Dependency Injection.
• Designed, developed and maintained the data layer using the ORM framework in Hibernate.
• Developed the AJAX code for dynamic population of values to the screen without having to reload the screen.
• Developed a JAX-WS Web service to expose business methods for other applications.
• Setup the testing environment for the project.
• Used Java WSDP for developing Web services for the application.
• Developed the JavaScript code.
• Configured the CVS for the project.

Environment: J2EE/JEE, JavaScript, Struts, JAVA, JSP, Servlets, Oracle, Ant, Hibernate, Sublime text, JSON, XML.