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Director Resume

SUMMARY

  • I have focused my career on working with small, medium and Fortune 500 clients to help them define and execute their people strategy and align their HR technology to support their people mission.
  • My success in working with and for some of the top consulting and HR business process outsourcing companies has been defined by my ability to create and engage stakeholders and teams in truly transformation HR visions and to tie business goals and policies to systems and process to drive measurable and effective human behavior.

PROFESSIONAL EXPERIENCE

Director

Confidential

Responsibilities:

  • Organizational Design
  • Global Team oversight (India, China, Argentina)
  • Operational Excellence Efforts
  • Budgets and P&L
  • PeopleSoft, Infor, SAP
  • Lead the implementation of 5 new Fortune 500 clients including: implementing new HR technology, hiring teams to run the program and leading process improvement efforts to make the programs more profitable.
  • Reduced the largest outsourced operation team from 75 to 35 and increased quality while cutting over $1M from the budget.
  • Ran multiple client engagements with contracts between $4M and $15M annually each and was responsible for the annual P&L for the book of business.

Director

Confidential

Responsibilities:

  • Building Offshoring models (China, India, Philippines)
  • Operational Excellence Efforts
  • Budgets and P&L
  • System Implementation
  • SAP, MasterTax
  • Implemented 4 new Fortune 500 clients onto SAP and built processing teams to support the outsourced HR contract.
  • Consulting with new and existing clients on opportunities to make systems and processes more efficient which included reducing teams my teams by 20% while delivering better KPI’s.
  • Managed a book of 10 large clients including full P&L responsibility.
  • Planned for the acquisition of the Convergys book of business which included 20+ clients and over 1M employees.

Director

Confidential

Responsibilities:

  • Operational Excellence Efforts
  • Budgets and P&L
  • System Implementation
  • HR Strategy Consulting
  • Service Delivery Model development
  • UltiPro, Salesforce
  • Recruited by Ultimate Software to build a Managed Services offering for one of the largest software clients who was requiring it.
  • Implemented 3 clients onto the UltiPro Managed Services platform including one 40K employee entity in 6 months.
  • Full P&L responsibility for contracts up to $15M annually.
  • Built a new Managed Services team in Phoenix, AZ to service large outsourcing clients.
  • No services fees were paid for missed SLA’s or KPI’s.
  • Developed a POV program around tax and garnishment administration.

Director, Business Systems

Confidential

Responsibilities:

  • Operational Excellence Efforts
  • HR Strategy Consulting
  • Global Payroll
  • Workday, Shareworks, Salesforce
  • Managed the network of payroll systems for 37 countries including Workday for USA.
  • Designed a new global onboarding strategy and system to automate the collection of data and eliminate the regular pay errors that were happening globally.
  • Implemented Global Mobility in Workday and assisted with the design of the processes to support it.
  • Designed the stock integrations with our Stock Administrator in preparation for potential IPO.

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