TECHNICAL SKILLS

• Troubleshooting Connectivity in Confidential Windows XP/7/Server 2003 and 2008
• Deployment of Operating Systems; Unattended and Attended Installations
• Support and Troubleshooting of Windows XP/7/Server 2003 and 2008 Desktop Environment
• Configuration of Network Infrastructure - TCP/IP, DHCP, and DNS - including Active Directory
• Confidential Office applications - Word/Excel/Outlook/Sharepoint/Vizio/Visual Studio (bugs/use case tracking and storage)
• Shorewinds Helpdesk application - manage business-submitted tickets for issues with Optimiz application and provide answers to questions, or create and prioritize bugs to be fixed by developers in either a fire release path or full release path depending on severity and time-sensitivity.
• Use case documentation of requirements for software development and creation of mockups to correctly convey business needs to developers for TMS in both mobile (Android) and desktop (web browser) setting - usage of Axure Pro and Balsamiq mockup applications.

PROFESSIONAL EXPERIENCE

Confidential

Business Analyst

Responsibilities:

• Position was geared toward creation of documentation for SDLC process - Business Design and Use Case documentation and creation in order to show process design to developers

Confidential

Business Analyst

Responsibilities:

• Position was specific to creation and enhancement of web-based transportation management application (Optimiz), with external access portals for customers, suppliers, and carriers in production and internal portal for Confidential and hub usage.
• Maintenance of staging environments for fire releases (pre-production test site) to provide bug fixes/enhancements and full scheduled releases (staging test site) of requested and customer-required process development. department also had their own specific environment in order to facilitate setup and demonstration of functionality to suppliers, customers, carriers, and new hire internal personnel.
• Responsible for communication with management personnel in operations departments to ensure that necessary bug fixes and desired enhancements would be completed in fire releases in two week cycles.
• In the team of analysts working to document use cases for the Optimiz application, my specific area of requirements-gathering was Accounting.
• Worked in operations for 10 months and was then able to transition into the IT Business Analyst position, where I worked for just over 4 years.

Confidential

Network Technician

Responsibilities:

• Enterprise level outsourced IT services that helped our customers focus on their business and lessen worry about any type of technology issues.
• We monitored contract customers in real-time alerting techs to any issues, ranging from critical (production stop) to lower level issues such as creating space on an overfull hard drive.
• Helped with project management, planning, deployment, and integration in a number of different situations, dependent on customer need.
• Built a development network within the company data center that consisted of 1 domain controller, 3 member servers, 1 router, and 1 switch with 3 VLANs. Each member server contained a different top level domain, simulating a real-world situation with file sharing, web access, and intranet access for each client.

Confidential

Technical Instructor Associate

Responsibilities:

• Main objective was the classroom, from the students to the infrastructure supporting each different hands-on lab exercise that was performed during class.
• Helped with the instruction aspect by keeping the students up to speed with the instructor teaching the class via LifeSize video conference. a
• Maintained servers, both physical and virtual, to handle different roles according to need. Symantec Ghost was used to distribute images to either groups of computers all at once or to single machines as needed.
• Also, helped build a second classroom, and its entire infrastructure, to maintain a 30 computer network.
• Kept all student records up to date in Confidential portal, including attendance, homework assignments, tracking of completion of research projects, and mentoring schedules.

Confidential

Area Manager

Responsibilities:

• Helped fulfill on-time delivery by ensuring department finish time goals were met on a regular basis to ensure picking, sortation, and shipping departments were in sync and working toward the same goal. This required the coordination of 3 departments with people in total.
• Shipping Manager - duties over the course of 6 years included ensuring that 15-25 Fastenal route trucks were loaded and departed by midnight, and unload/reload hub-to-hub stock loads for 12 other hubs in US and Canada.

Picking Manager

Responsibilities:

• Maintained inventory through use of database inventory accuracy reporting and assured 100% customer order fulfillment on a daily basis.
• Managed or assisted with many projects throughout distribution center in order to meet or exceed high level of cleanliness and compliance with OSHA regulations and 5S initiatives.
• Completed multiple business courses through the Fastenal School of Business, including Lean Process Development, Business Communication and Problem Solving, Coaching and Mentoring, and Employment Process.