SUMMARY

• Over 7+ years of IT experience with 5+ years of Salesforce.com working experience in the areas of analysis, design, developing, testing and implementation of level application.
• Acquainted and well versed with CRM processes like Sales, Marketing, Customer Service and Customer Support, Business Processes.
• Experience in SFDC Administrative tasks such as creating objects, fields, users, role - based page layouts, profiles, Workflow Alerts, Actions, and Approval Workflow, Validation Rules, Pick lists, Dashboards.
• Experienced in customizing standard objects Accounts, Contacts, opportunities, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboards.
• Proficient in dealing with functionalities related to Sales cloud, Service cloud, Health cloud, Marketing cloud & Community Cloud
• Proficient in Salesforce development including Apex Classes / Controllers, Apex Triggers, Visual Force, Scheduler and Batch Processes, Queue Jobs, SOQL and SOSL, Flows and Plug-in, Custom setting and used Salesforce API.
• Experience in Controllers & Triggers, Visual Force Pages, Custom Tabs, Custom Objects, Reports and Dashboards.
• Experience in working with Salesforce.com sandbox and production environments and ability to work with GIT interface, change sets, Force.com IDE for deploying.
• Strong Knowledge in implementing salesforce.com security using Profiles, Roles, Permission Sets & Sharing rules.
• Experience in working with Eclipse IDE with Force.com Plug-in and VS code environment for writing Business logic in Apex and Lightning Web Components (LWC).
• Strong in Aura Lightning framework with Applications, Components, Controllers, Stylesheets.
• Experience on setting up field service features according to client business needs. This includes installation of Field Service Lightning managed package and Field Service Lightning mobile app (FSL).
• Familiar with web-to-lead, Web-to case, Email-to-case.
• Exposure to Apttus and SteelBrick, developed POC’s in Apttus CPQ and SteelBrick CPQ and experience working on Vlocity and Apttus CLM.
• Knowledge of Agile, Waterfall SFDC methodologies.
• Good knowledge in Unit Testing, Test Coverage and Code Review.
• Good knowledge on data migration from standard Excel and the legacy systems like Data Import Wizard and Data loader and used Data loader for Data management like Import, Export, Update & Delete in salesforce.com.
• Experienced in cloud technology and on-premise infrastructure integration for Salesforce.com.

TECHNICAL SKILLS

Programming Languages: APEX, Visualforce, JavaScript, C, C++, and R.

Web Developing Languages: HTML, CSS, jQuery.

Web Services: SOAP, WSDL, SOA, RESTful, XSLT.

Database Management: SQL Server, Oracle, MySQL.

Office Tools: MS-Word, MS-Excel, MS-PowerPoint.

Technologies: Salesforce.com, Force.com, Salesforce Lightning, Salesforce CRM, AURA UI Framework, Sales cloud, Service cloud, Marketing cloud, Community cloud, Apex Classes, Apex Triggers, Test Classes, Apex Custom Controllers and Extension, Visual force (Pages, Components & Controllers), Validation Rules, Work Flows, Dashboards, Reports, Custom Objects, Vlocity, Force.com Eclipse IDE Plug-in, Apex Web Services, Apex Explorer, Sandbox development and testing, Apex Data Loader, Connect Offline, S-controls, SOQL, SOSL, App Exchange Data Loader

Tools: Apex Data loader, Developer Console, Data Loader, Demand Tools, Cast Iron, Jitterbit, Force.com explorer, Workbench, Force.com Migration tool, Eclipse, CPQ, Lightning, Salesforce-to-Salesforce.

PROFESSIONAL EXPERIENCE

Confidential, Lincoln, Rhode Island

Salesforce Developer

Responsibilities:

• Designed and developed solutions based on functional, migration and integration requirements for SFDC CRM Application.
• Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Utilized Lightning Style sheets to convert Existing Visualforce Pages in Classic to be compatible with Lightning platform during the migration of Salesforce Classic to Salesforce Lightning.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Improved the performance of Reports and Dashboards in Lightning UI using Query Optimizer and skinny tables.
• Extensive knowledge and good working experience with the Lightning Flow Builder, Lightning component framework, Events, developer Console and workflow tool.
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.
• Implemented Field Service Lightning mobile app (FSL) to help on-site job management for sales agents.
• Worked on Integrating the Salesforce Application with external application by making use of the Web Services SOAP/REST APIs.
• Assist in troubleshooting a variety of application issues including Configuration, Reporting, Security and Workflow across the application.
• Worked on the deployment of Apex Classes, Controller Classes and Apex Triggers and automated CI/CD pipeline using GitLab.
• Design, develop and implement solutions for the Apttus CLM system deployed on the Salesforce platform.
• Developing and implementing Wizard for APTTUS CLM to handle conditionality over Tabs, Sections, and Cross Section Conditionality Questions to generate the Agreement.
• Creating chatbot Live Agent that can handle user chats in Natural Language (US English only), to handle scenarios like providing location of HP centres, Providing customer information about their case status, warranty verifications, payment reminders, service registration and reminders etc. Integrated with Salesforce live chat, Skype
• Worked on Vlocity, for 360-degree customer views, customer history feed, and complete policy information in simple, card-based formats, driving new business and renewals, and tracking producer credentials.
• Developed prototypes on SFDC environment for Proof of Concept demo and for customer endorsement.
• Work on customization of standard objects like Lead, Account, Contact and Opportunity.
• Creating the Quotes through automation process by using Apttus CPQ functionalities.
• Using Apttus Api’s to create cart, Quote, repricing, Attribute creation.
• Design and develop APEX classes, APEX triggers, Vlocity Custom Controllers, Controller extensions.
• Perform daily User Management on SFDC Org by configuring Sharing Rules, Permission Sets, Roles and Profiles.
• Created and maintained the email templates to be used in the Workflows, Auto Assignment Rules and Auto Response Rules related to Lead Management module in Sales Cloud.
• Develop Visualforce pages, Visualforce custom components, portal pages with JavaScript for validation.
• Design and develop APEX classes, APEX triggers, Custom Controllers, Controller extensions.
• Integration of Sales cloud with external information systems using REST API web services.
• Deploy changes from SFDC sandbox environment to Production environment using change sets.

Environment : Saleforce.com CRM Application, Sales cloud, Service cloud, Salesforce Einstein Analytics, Apex Classes, Apex Triggers, Visualforce Pages, Apex Controllers, App Exchange, AURA UI Framework, Data Loader, Workflows & Approvals, Custom Objects & Tabs, Vlocity, Einstein chatbot, Validation rules, Flow builder, Salesforce chatter, Reports, Dashboards, REST APIs, Email Services, Sandboxes (Full and Partial), Force.com Eclipse IDE Plug-in.

Confidential, San Antonio, TX

Salesforce Developer

Responsibilities:

• Worked closely with sales team and business analysts and performed detailed analysis of Business and technical requirements and designed the solution.
• Developed Apex Classes for Visualforce pages.
• Developed Triggers required for the application.
• Have written Batch Apex for the asynchronous data updates.
• Created E-Mail Templates for the email alerts created.
• Integration of Sales cloud with external information systems using REST API web services
• Used analytic snapshots for bi-weekly reports.
• Used SOQL & SOSL considering the Governor Limits for data manipulation using the apex code.
• Created case escalation rules to escalate cases automatically if they are not resolved within a certain period, also worked on app-exchange tools for tracking orders.
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features, Field Service Lightning.
• Designed and Developed Vlocity CPQ for couple of clients.
• Built Complex and Reusable Components in Vlocity.
• Experience in migrating data from legacy systems to Salesforce using Apex Data Loader and migrating salesforce multiple instances into one.
• Worked on Integrating the Salesforce Application with external application by making use of the Web Services SOAP/REST APIs.
• Experience in developing new Lightning System Design which helps to quickly and easily create modern enterprise apps using Lightning App Builder and Lightning Components Performed.
• Developed Apex Triggers, Apex Classes and Test Methods.
• Customized standard Salesforce objects like Accounts, Contacts, case management and solutions.
• Developed Test classes for all the Apex classes and Triggers with minimum 95% code coverage for triggers and classes
• Implemented Salesforce.com web services client using Salesforce web services API, Java, XML and partner WSDL.
• Exported data from legacy system and imported into SFDC through Apex data loader for data migration.

Environment: Force.com IDE, Service Cloud, Custom objects, Triggers, Batch Jobs, Validation Rules, Formula Fields, Data Loader, Reports and Dashboards, Vlocity, SQL Server 2008, Workflow Approvals, Apex Classes, Conga App Extremes and Visualforce Pages, HTML, CSS And Bootstrap.

Confidential, Deerfield, IL

Salesforce Developer

Responsibilities:

• Worked on various standard Objects like Leads, Accounts, Contact, Opportunities, Products and contracts that helps the company to maintain their information and make sales of the product.
• Created many Roles and Profiles for the organization, which helps them in maintaining the security for different individuals who are working in the organization.
• Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Developed Validation Rules for the Custom Objects and Approvals for some fields.
• Performed detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like Visual force, Force.com IDE.
• Customized several Formula fields, Workflow Rules, Validation Rules, Triggers, Apex classes.
• Created several Validation Rules, Custom buttons and links on custom and standard objects.
• Developed APEX class, Controller class and APEX Triggers for various functional needs in the application.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Created Visual force pages in page layout of the custom objects, which helps us to describe the details of some of the standard objects, which are used in project.
• Worked on data migration from databases to SFDC using Data Loader.
• Created email templates and inbound emails using Visual Force for customers and clients.

Environment : Saleforce.com platform, Visual force, Apex Language, Triggers, SOQL, Standard and custom controllers, Data Loader, Force.com, Workflow-Approval, Custom objects, Custom tabs, Email service, Html, Web-service (REST and SOAP).

Confidential, Houston, TX

Salesforce Developer

Responsibilities:

• Worked on various salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Territory Management, Reports and Dashboards.
• Created different workflow rules and Approvals, Email Templates to run the Territory and assignment rules.
• Designed and developed the Custom objects, Formula fields, validation rules, Page layouts, components to suit to the needs of the application.
• Created Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent.
• Developed and configured various Reports for different user profiles based on the need in the organization.
• Implemented minor enhancements on standard objects like Campaigns, Leads, Accounts, Contacts, Opportunities, Dashboards and Reports.
• Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard.
• Enhanced and maintained implementation of Salesforce Service and Sales clouds, Dashboards and Reports, Communities (Customer and Partner).
• Used agile methodology and had a good experience in Scrums and sprint meetings.
• Designed the Custom Visualforce pages for Lead conversion, merging duplicates.
• Developed Apex Classes, Apex Triggers and Apex Controllers to develop Visualforce pages.
• Implemented CSS for Visualforce pages and experience working with Partner portal system.

Environment: Salesforce.com CRM Application, Sales Cloud, Service Cloud, Apex Classes, Apex Triggers, Visualforce pages, Apex Controllers, Data Loader, HTML, JavaScript, Workflows, Approvals, Custom-Objects, Reports, SOQL, SOSL, Developer Console.

Confidential, Jacksonville, FL

Java Developer

Responsibilities:

• Responsible for maintenance and production support of the application documented design and functional aspects of the application.
• Responsible for developing the application level flow by utilizing Java, JSP, Struts, Servlets, jQuery and JDBC
• Implemented Exception handling using try and catch block.
• Developed user interfaces using JSP, JSP Tag libraries and Java Script to simplify the application.
• Maintain the Technical Specifications for the work completed.
• Developed several stored procedures/Triggers for automated action items to integrate with default tracking module.
• Developed Servlets to process update information.
• Used JDBC for communicating with the database.
• Designed software applications using HTML, JavaScript, XML, and JSP.
• Converted user requirements into Business Requirement Specification Documents and Functional Specification Documents.

Environment: Java, JSP, Servlets, Apache Tomcat, Eclipse, JDBC, JavaScript, HTML, JDBC, Confidential, JUnit, multi-threading.

Confidential

Java Developer

Responsibilities:

• Part of the team which was responsible for designing and developing the application in n-tier fashion as per struts-based Model, View, Controller (MVC) architecture standards
• Responsible for developing the Registration modules of the wholesale application
• Responsible for developing the application level flow by utilizing Java, JSP, Struts, Servlets, jQuery and JDBC
• Used java Script front end Validations
• Implemented Exception handling using try and catch block
• Developed user interfaces using JSP, JSP Tag libraries and Java Script to simplify the complexities of the application
• Maintain the Technical Specifications for the work completed
• Developed several stored procedures/Triggers for automated action to integrate with default tracking module
• Designed software applications using HTML, JavaScript, XML, JSP

Environment: Java, JSP, Servlets, Apache Tomcat, Eclipse, JDBC, JavaScript, HTML, JDBC, Confidential, JUnit, multi-threading.