SUMMARY

• An astute professional with 8+ years of IT experience in Salesforce.com on configuration, customization, integration, deployment and Data migration with Java/J2EE Technologies.
• Knowledge on CRM processes like Sales, Marketing, Customer Service and Customer Support, Business processes and recommended solutions to improve their processes using salesforce.com.
• Experience in Analysis, Design, and Implementation using Salesforce.com configuration, Apex and Visual Force development, Lightning Components and Lightning Web Components, Integrations between SFDC and Legacy systems.
• Worked on Eclipse IDE with Force.com Plug - in and Visual Studio Code for writing business logic in Apex programming language.
• Extensive experience in designing of custom objects, custom fields, Page layouts, Workflow and Approval Process, Validation Rules, custom Tabs, Custom Reports, Report Folders, Dashboards and Email generation according to application requirements.
• Experience in data migration using Import wizard, Apex Data Loader and Talend.
• Expertise in aura framework , Lightning Components and Salesforce Lightning Design System(SLDS).
• Used Force.com Web services API and outbound messaging for implementing web services through WSDL in the application for access to data from External systems and websites.
• Developed SFDC customized Reports and Dashboards to continuously monitor data quality and integrity.
• Experienced in deploying Salesforce.com applications across various environments from Sandbox to Production systems using Change Sets, Force.com IDE and Force.com Migration tools.
• Proficiency in installing App Exchange applications.
• Good understanding of Software Development Life Cycle (SDLC) and Agile with expertise in Requirement gathering, Analysis, Designing, Development and Testing.
• Proficient in dealing with the functionalities related to the Service cloud , Marketing cloud , Sales Cloud , Community cloud App - exchange applications & Salesforce knowledge
• Good knowledge on Salesforce AppExchange, user security permissions , Salesforce Configuration , Salesforce one mobile app development , data migration .
• Experience in working with issue tracking Tools like JIRA, Remedy and Service Now.
• Excellent communication and inter-personal skills accustomed to working in both large and small team environments.

TECHNICAL SKILLS

Salesforce: App Exchange, Data Loader, Lightning (Pages, Custom Components, Apps), Lightning Actions and Events, Apex Classes, Apex Triggers, Test Classes, Apex Custom Controllers and Extension, Visualforce (Pages, Components & Controllers), Validation Rules, Workflow rules, Flows, Outbound Messages, Approval Processes, Process Builder, Dashboards, Reports, Custom Objects, Force.com IDE, SOQL, SOSL, Lightning App Builder, Lightning Out, Lightning Bolt, Aura and Lightning Frameworks, Live Agent, Changeset, WSDL

Salesforce Clouds: Sales Cloud, Service Cloud, Community Cloud

Languages / Scripting: Apex, C, C++, C#, JavaScript, SQL, PL/SQL, HTML, JavaScript, jQuery, XML, CSS

Database & Tools: Oracle, SQL Server, MS Access

Integration: Jitterbit, Oracle ICS, REST/SOAP

OS & Browser Platforms: Windows, Linux, iOS, Android, Internet Explorer, Firefox, Chrome, Safari

Productivity Tools: MS Office (Word, Excel, PowerPoint), MS Visio, MS Outlook, OneNote, OneDrive, Google Drive, Lucid Charts

Documentation / Project Management: Team Foundation Server / Visual Studio Team Services (TFS/VSTS), JIRA, Trello, SharePoint.

Testing: HP Quality Center / Application Lifecycle Management (HP QC/ALM)

Build / CI/CD / Deployment / Version Control: VSTS, GitHub, ANT, Salesforce Data loader CLI, SFDX, CLI

AppExchange: DocuSign, Dataloader.io, Conga Composer, Mailchimp, Slack, Twilio

PROFESSIONAL EXPERIENCE

Confidential

Sr. Salesforce Consultant/Developer

Responsibilities:

• Involved in End-to-End requirement analysis, design, development and implementation with Salesforce CRM.
• Worked on Salesforce Lightning Components for building customized components replacing the existing ones.
• Custom lightning development with inter component communication with out of aura handler and events.
• Implemented quick questions and custom components for lightning record pages.
• Widely used dynamic lightning components-based lighting page parameters or record field values.
• Greater experience with no code processes like lightning process builder and flows as per business.
• Also embed Lightning Components in Visual force page by using new Lightning Out feature by event-driven programming.
• Responsible for setting up Environments and maintaining the sandboxes—Refresh activities and configure the jobs in Jenkins to do deployments.
• Worked on customizing service cloud console in setting up the live agent for customer support and Knowledge article management.
• Written SOQL Queries to fetch the data from Workbench and Force.com Data Loader.
• Responsible for deploying all the components from various sandboxes to the Production with the help of Jenkins and using GitHub for code versioning.
• Minimized code in JavaScript Controllers by adding reusable functions in Helper Component.
• Updated the APEX Controller and Helper functions regularly making the Component Context Aware as per business requirement.
• Tested apps by appending multiple components to a Lightning Application thereby deployed Applications from Sandbox to Production.
• Developing Various Apex classes, Controller classes, Apex Triggers, Visualforce Pages to implement business logic.
• Worked on various Salesforce.com standard objects like Case Management, Accounts, Contacts, Content, Reports and Dashboards.
• Involved in Continuous Integration in Salesforce using Jenkins and GitHub.
• Expertise in Identity management features like Single Sign-On on SAML with force.com
• Implementing Security access to the user profiles by creating object level security, field security level and record level security.
• Resolved the Cases and support the team on urgent basis, implementation and working with real-time troubleshooting.
• Create Approval Process, Validation rules, Workflow rules and defined related tasks, email alerts, field updates to implement business logic.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules, Components and Visualforce Pages.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Implemented picklists, dependent picklists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Worked with Dynamic Apex to access S-Objects and field describe information, execute dynamic SOQL, SOSL and DML queries.
• Data Loading/Conversions using Salesforce Data loader for bulk uploads and Data Export.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to insert, export, update and delete data from comma separated values (CSV) files.
• Used SOQL & SOSL with in Governor Limits for data manipulation needs of the application using Force.com Explorer.
• Responsible for successful testing of developed solution including User Acceptance Testing and working with the users to validate the solution.
• Configuring Analytical dash boards and developed Custom reports.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component Controllers), Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Java, Web Services, Eclipse IDE Plug-in, GitHub, Jenkins, service now & JIRA.

Confidential

Sr. Salesforce Developer

Responsibilities:

• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC).
• Conducted JAD sessions with the management, different 3rd party vendors, users, commercial and other stakeholders for open and pending issues to develop specifications.
• Involved in gathering Customer requirements from business user teams spread over Sales, Marketing and Customer service.
• Customized the standard objects as per the business requirements by using Visualforce components. Created and customized record types to different pick list fields, links, related lists, and other components on page layout for Apttus AppExchange app in SFDC.
• Designed and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual force Pages to suit to the needs of the application.
• Customized page layouts for Opportunity, Contacts and Accounts depending upon user roles and groups.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Involved in Service and Sales Cloud.
• Working experience on Salesforce lightning apps.
• Developed Apex Triggers, Apex Classes and Test Methods.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse and ensured apex code worked seamlessly within governor limits.
• Created Visual Force Pages and implemented in to Sites.
• Implemented Security access to the user profiles by creating Object level security, field level security and record level security.
• Used Salesforce Automation (SFA) for Sales Lead Management, Opportunity Management, Account and Contact Management, Data Quality Management, Approvals and Workflow.
• Used SOQL &; SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Worked with developers to understand the backend integration of Salesforce using technologies such as Salesforce REST and SOAP API, Jitter bit.
• Creating community templates and branding them according to business requirements.
• Worked with business analyst to develop project implementation and develop plans including user interfaces.
• Customized Chatter now for profiles for different users and configuring with Facebook and Twitter.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects. Used it to read, extract and load data from comma separated values (CSV) files.
• Knowledge on customized data integration tools for Cleansing and De-duplicating bulk loads using different ETL tools.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provides hared access among different users.
• Used the sandbox environment for testing and migrated the code to production after testing.
• Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields.
• Provided post-implementation support to assist end users in creating reports, dashboards and certain Administration tasks including creating and maintaining user profiles and privileges.
• Knowledge on Salesforce.com CRM with the existing OBIEE platform by using Data Direct ODBC drivers

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Saledforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Java, Webservices, WSDL, Sandbox, Eclipse IDE Plug-in, Windows XP.

Confidential, Independence, OH

Salesforce Consultant

Responsibilities:

• Gathered user and functional system requirements and Working with stakeholders and project teams to prioritize the collected requirements.
• Worked on various salesforce.com Standard objects including accounts, Contacts, reports, Dashboards, Events and Tasks
• Worked on various salesforce.com Standard objects including accounts, Contacts, reports, Dashboards, Events and Tasks
• Developed various Apex classes, Controller classes and Apex Triggers for various functional needs in the application.
• Developed various Custom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules.
• Experience in Data Migration using Data Loader, Data Modification using Enabler for Excel app from Excel.
• Customized service cloud console depending upon the business requirement and added filters to knowledge articles to receive the best articles to the support agents using console.
• Created some new keyboard shortcuts and push notifications in service cloud console.
• Created various Profiles, Roles, and Page Layouts and configured the Permissions based on the Organization hierarchy requirements.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response for automating business logic.
• Developed Cascading Style Sheets (CSS) for creating effects in Visual force pages.
• Created Workflow rules and defined related tasks, email alerts, and field updates.
• Implemented Pick lists, Dependent Pick lists, lookups, Master detail relationships, validation and formula fields to the custom objects.
• Created email templates and inbound emails using Visual Force for clients and customers.
• Enabled Chatter for the Organization and to effectively communicate with the users in the Organization.
• Developed business documents for Salesforce.com Custom objects.
• Implemented Salesforce.com web services client using Sales force web services API, Java, XML and partner WSDL.
• Developed several Custom Reports &; Dashboards using report types and understood different Business Logic Id’s in the report types in Data Model.
• Provided the training to Business users about the system.

Environment: Salesforce.com, Apex, Visual force, triggers, test method, workflow, validation rules, SOSL, SOQL, AppExchange, report, dashboard, Force.com IDE, Java, JavaScript, HTML, XML, Oracle, partner portal, Web portal

Confidential

Java with Production Support

Responsibilities:

• Worked extensively on analyzing the existing application and project requirements
• Requirement analysis and design document preparation.
• Preparing and reviewing Design EQA high level and low level design document for the project
• Provide oversight to the technical teams delivering the support and maintenance services for Applications and Infrastructure
• Deploying the applications on RED HAT Linux servers. Testing the Servers in Lower Environments.
• Supporting more than 8 web application having a huge infrastructure of 96 Virtual Machines where the OS is Red Hat Linux. These web applications are mission critical and require high availability.
• Configure the new servers in F5 load balancer. During production issues, identify the faulty servers and place them out of rotation from F5 Load Balancer VIP to avoid business impact.
• Ensure compliance of processes by teams in delivering the technical services
• Ensure analysis of technical issues and their resolutions be performed as per Best Practices committed to the client
• Ensure that the services are delivered per the SLAs across the organization supported application and infrastructure levels
• Ensure proper estimation of level of efforts and schedule planning for maintenance and enhancement items
• Ensure proper execution of release planning and deployment cycles
• Ensure proper Capacity planning and utilization
• Proactively identify the common / recurring problems in the service areas and provide a unified solution to eliminate / minimize the disruptions
• Understand all technical services impacting the users of various business service areas
• Analyze and review actual service performance against SLAs
• Provide weekly operational reports to the stakeholders on service performance, achievements, miss-outs, SLA adherence, opportunities for improvement
• Taking thread and heap dumps during production issues, analyzing them and identify the faulty piece of code.
• Provide regular reports and metrics on Support and Maintenance tickets, trends and corrections to improve the performance
• Maintain regular communication with Service Delivery Managers, Advisors, SMEs
• Keep involvement in critical incidents to ensure that the right stakeholders are taking the leadership to resolve critical incidents within the SLA
• Proactively communicate risks, challenges, help required with leads and their teams to ensure continuous successful delivery of services.

Confidential

Java Developer

Responsibilities:

• Responsible for designing the application in n-tier fashion as per struts based MVC architecture standards.
• Used various J2ee Design patterns to develop the Business modules based on the required functionality.
• Responsible for developing the application level flow by utilizing Java, JSP and Struts.
• Responsible for developing the OS specific scripts (Shell Scripts) for automating the closing doc Process.
• Used java Script front-end Validations.
• Developed Session beans and entity Beans representing business logic abstractions.
• Responsible for testing of application on various levels like integration and System testing by utilizing various methodologies.
• Responsible for designing the application in n-tier fashion as per struts based MVC architecture standards.
• Develop and code interfaces, classes and create appropriate relationship between system classes and interfaces
• Used Eclipse as development IDE for web application.
• Develop the code for GUI using Java, Bootstrap, JSP, JavaScript, AJAX, spring, Hibernate and HTML.
• Used ORM framework like Hibernate for Data Management tasks like insert, delete, and update and cascading and maintaining database sessions.
• Implemented caching techniques, wrote POJO classes for storing data and DAO to retrieve the data and did other database configurations using Hibernate.
• Developed hibernate mapping files to map the POJOS to the database entities and configuration file.
• Designed and deployed XML files for Dispatcher Servlets, Application Context and Controllers to implement the Inversion of Control (IOC) module in spring.
• Maintained responsibility for database design, implementation and administration.
• Designed the database and worked on MySQL and executed DDLs and DMLs Used CVS for version controlling.
• Creating build scripts using Maven.
• Involved in resolving the issues in production support.

Environment: Eclipse, J2EE, MVC, Struts, ANT, Tomcat, Servlets, JSP, Hibernate, MQ Workflow, MQ Series 5.3, IBM Web sphere.