TECHNICAL SKILLS

Management | Confidential (SSD’s, HDD’s, JBOD, RAID & AP Systems) | Business Development | Project Management | Sales | Engineering | Customer Service | Cross - functional Team Leadership

PROFESSIONAL EXPERIENCE

Senior Staff Program/Project Manager

Confidential

• Ate Product Management Team.
• Worked closely with the Finance Department to ensure all customer pricing and cost analysis was carried out and approved prior to being sent to customer for both new build purchases and warranty repairs.
• Managed Cross-Functional Teams to ensure “on time” delivery of RFQ/RFI customer response packages covering:
• Technical design schedule, manufacturing activity, quality, s, inventory hubing, warranty, pricing and contractual terms for all Seagate Cloud Systems Groups.
• Covering T1 & T2 customers, delivering significant revenue.
• All input required Exec review and approvals prior to delivery to the customer.
• Acted as the PLM liaison with Seagate Core teams for all HDD, SSD & NVMe product used by Seagate Cloud Systems Groups. Sales and Account team aware of EOL and LTO (last time buy/ship information).
• Supported global warranty groups to ensure money was not being lost on warranty activities and movement of E&O inventory.

Senior Bid Manager

Confidential

Responsibilities:

• Worked closely with the Finance Department to ensure all customer pricing and cost analysis was carried out and approved prior to being sent to customer for both new build purchases and warranty repairs.
• Managed Cross-Functional Teams to ensure “on time” delivery of RFQ/RFI customer response packages covering:
• Technical design schedule, manufacturing activity, quality, s, inventory hubing, warranty, pricing and contractual terms for all Seagate Cloud Systems Groups. Covering T1 & T2 customers, delivering significant revenue. All input required Exec review and approvals prior to delivery to the customer.
• Supported global warranty groups to ensure money was not being lost on warranty activities and movement of E&O inventory.

OEM Account Manager

Confidential

Responsibilities:

• Held senior account responsibility for account/business development, revenue attainment, profitability, and relationship management within targeted set of OEM and Tier 3 accounts in networked storage environments.
• Facilitated first launch of Confidential Partner Program and development for new OEM account, including contract negotiations, pricing, customization, and deliveries during product constraints.
• Translated customer requirements across all functions within the organization.
• Aligned very closely with Sales and application engineering counterparts. Received informal executive recognition for best account team within the organization in terms of professionalism, results and team dynamic.
• Called upon to act in consultative manner to more Senior Account Managers within three months of joining the company.
• Initiated and repeatedly nominated to participate in process improvement endeavors across company.
• Facilitated customer relationships through regular program calls; owned the tracking and driving of all customer issues to timely resolution.
• Drove revenue forecast and material planning.
• Managed custom price books and overall customer margins.
• Worked closely with Product Managers to forecast and plan new products on behalf of customers. To maintain on time delivery and assist with Inventory and manufacturing planning, while reducing FGI.
• Expedited customer customization as required (plastics, metals, packaging, shipping logistics, etc).
• Maintained engineering change (EC) and revision control for assigned customers.
• Supported visibility to debt position; escalation point for debt collection issues.
• Set up part numbers for new customers and products.
• Completed Quarterly Business & Scorecard Reviews.
• Acted as escalation point for customers for all issues (Fulfillment, Allocation, RMA, Quality, etc).
• Consistently and proactively set appropriate expectations internally and with customers.
• Directly liaised with many functional groups: Development, Product Management, Manufacturing, Supply/Demand, Warranty, Quality, Customer Technical Support, Sales Management, etc.

ADDITIONAL RELEVANT EXPERIENCE

Director

Confidential, Acton, Ma

Responsibilities:

• Developed in-house performance test equipment and coding.
• Managed all Confidential in-house drive value added capabilities.
• Functioned as the prime customer contact for all storage issues.
• Developed new business opportunities. Production was measured by account growth and GM targets.
• Executed organic account growth.
• Acted as point of contact for resolution for all account issues. Full access to all internal departments.
• Carried out focal point role to develop new offerings in both engineering and process enhancements, driven by understanding customer’s requirements, market trends and needs.
• Assisted customers and sales team in selecting correct storage for their application.
• On call to attend customer meetings and QBR’s as needed across all US customer base.
• Accompanied US sales team on call as required.