SUMMARY

• Influential, and results - driven project, program, and operations management professional with extensive expertise executing long-term strategic vision while leveraging technical and functional adeptness to deliver operational excellence.
• Highly-organized, proactive leader delivering skills that capitalize on organizational capabilities and emerging trends in the industry. Instrumental in aligning strategies with tactical solutions, solving complex business problems.
• Demonstrates exceptional proficiencies leading industry standards and quality best practices, delivering excellent verbal, written, interpersonal, and communication skills

TECHNICAL SKILLS

• Salesforce
• SAP
• MS Office Suite
• Microsoft Project 2016

PROFESSIONAL EXPERIENCE

Confidential, Alpharetta, GA

Project Manager

Responsibilities:

• Fosters long-lasting and trustworthy relationships with internal and external stakeholders, yielding increased customer experience and loyalty.
• Characterizes and tracks scope, schedule, budgets, risks, and deliverables through forecasting for multifaceted projects including design, manufacturing and construction, installation, and commissioning of Distributed Control Systems, Excitation Systems, and cyber security throughout North America(n) power plants.
• Manages project budgets ranging from $40K to $4M, ensuring on-time delivery of project and products while developing impeccable relationships and enhancing customer satisfaction.
• Creates full-scale, deadline-driven schedules and affiliated project planning documents for projects based on customer outage windows and financials that span the project lifecycle.
• Efficiently orchestrates task delegation among resources while demonstrating outstanding communication to project team and stakeholders.
• Meticulously identifies issues, recommend strategic solutions, aligning project challenges with organizational mission and delivering excellent results.
• Develops and delivers progress reports in customer-designated time increments, based on forecasting across internal and external stakeholders.
• Strategically supports proposal processes, change order requests, vendor selection, and actively up-sales products and solution, delivering exceptional customer experience while increasing business growth.
• Proactively mitigates risks and opportunities while developing contingency plans based on needs and financial capabilities.

Confidential, Alpharetta, GA

Customer Project/Program Manager

Responsibilities:

• Transformed 3 major accounts, increasing sales by cultivating trust while building long-lasting relationships with customers.
• Cultivated loyalty and trusting relationships with customers while demonstrating powerful dedication to customer satisfaction.
• Spearheaded overall stakeholder management and customer experience for the customer’s data center portfolio, demonstrating outstanding time management, cost initiatives, and quality control on demanding service level contracts.
• Directed strategic enterprise initiatives including tactical planning techniques, deadline-driven incident response, and expectations setting in adherence with policies and specifications with a continuous improvement mindset.
• Propelled delivery and implementation of structural solutions through collaborative efforts with high-level external business partners for rapid prototyping to guide development of all service-related challenges and technical escalation management.
• Demonstrated adeptness in directing multiple complex projects simultaneously while establishing and meeting milestones under constraining deadlines while delivering high quality results.
• Utilized strong analytical skills to evaluate and analyze performance metrics to produce valuable, creative, and data-driven reporting to enhance customer experience.
• Orchestrated global, cross-functional team meetings to provide deliverables and milestones.
• Exceptional track record of proven success demonstrated through strategic development and executing continuous improvement concepts to exceed organizational goals and objectives.

Confidential

Nuclear Electronics Technician

Responsibilities:

• Nuclear Engineering Operations Project Manager on USS Nimitz (CVN-68).
• As a Reactor Operator, managed safety, critical decision making, enforcement of SOPs, and staffing workflows for two pressurized-water nuclear power plants. Supervised critical operations and maintenance periods in fast-paced engineering facility environment.
• Employed critical judgment, management expertise, and problem-solving adeptness during training and mentoring of operators focusing on quality assurance (QA), process improvement, and best practices. Expert in examining performance measures.
• Managed and mentored a team of 7 senior operators during regulatory reviews, fostering a culture of performance and efficiency.
• Demonstrated exceptional proficiencies in the scheduling, coordination, and project documentation for preventative and corrective maintenance program for nuclear indication and reactor control rod systems, delivering accurate results to executive leadership in 24x7, mission critical engineering environment. Expert in document control processes, auditing, and records management.
• Provided prioritization expertise and evaluation with root-cause analysis during Reactor Controls incidents as divisional supervisor.
• Managed quarterly supply chain budget for division maintenance equipment and maintained calibration and verification of 40 electrical instrument drawers valued at $2M+.
• Developed and executed annual reactor control rod maintenance program and effectively trained 60 technicians.
• Conducted and directed major test procedures including reactor control rod system testing, calormetric calibrations, and prime standard alignments and was responsible for conducting technical reviews with junior personnel to improve performance.