Information Technology Training Resume
3.00/5 (Submit Your Rating)
Springfield, VA
TECHNICAL SKILLS
- Project Management
- Microsoft Office
- Customer/ Team Support
- Sceris
- Salesforce
- GE Centricity Business (IDX)
PROFESSIONAL EXPERIENCE
Confidential
Information Technology Training
Responsibilities:
- Participated in leading national career development program that prepares students for project management
- Program includes colege - level coursework and career training, resulting in 28 earned credits and a 6- month corporate internship
- Earned credits through the American Council on Education s Colege Credit Recommendation Services
- Coursework focuses on quality assurance, project management, and customer service, along with Microsoft Office applications, advanced Excel, business writing, and public speaking
Confidential, Springfield, Va
Call Agent
Responsibilities:
- Handles 150-200 calls a day increasing team efficiency
- Respond to customer inquiries and complaints regarding work-related issues
- Provide information for over 6 agencies within the US Department of Labor
- Develop and maintain knowledge bases on US Department of Labor Services
Confidential, Arlington, VA
Billing Analyst
Responsibilities:
- Checked mailroom daily for mail delivered by USPS and sorts and delivered as appropriate.
- Provided all clerical support services to associates, as assigned, including, but not limited to, sorting, distributing mail, answering telephones, copying, faxing, populating spreadsheets, querying various electronic systems and patient charts for medical documentation to print and attach to paper claims and/or payer related forms, etc.
- Provided required documentation for claims, and any other correspondence/paperwork, as needed. Prepared all claims and other correspondence for mail delivery as needed on a daily basis, including utilizing the postage machine.
- Requested duplicate EOBs for the posting of EFT and Lockbox payments.
- Performed other duties as assigned
Confidential, Arlington, VA
Cashier
Responsibilities:
- Warmly greeted over 500 customers and acknowledged every guest with a smile
- Maintained a knowledge of 100 + items to be shared with customers
- Received and quickly processed all payments by cash, credit cards or voucher
Confidential, Fuquay-Varina, NC
Cashier
Responsibilities:
- Greeted and assisted customers as needed in order to maintain the highest and greatest level of customer service.
- Maintained and operated point-of-sale systems efficiently and accurately.
- Drove customer loyalty program participation, including sign ups and rewards processing at check-out.
