SUMMARY

• Technical professional with over 10 years experience in IT project management, software development, quality assurance and software design. Seeking a leadership position to drive projects to successful completion.

PROFESSIONAL EXPERIENCE

Confidential, Foster City, CA

Sr. Program Manager

Responsibilities:

• As the Treasury Program Manager (PMO), Manage and implement of Treasury’s Technology Architecture Program (TTAP) programs. Lead and manage complex, cross - organizational technology programs. Implementing agile software solutions that support treasury or payments platforms moving the program through design, development and implementation.
• This position also included the product management responsibilities in building the business requirements to fulfill new marketplace needs within Confidential, B2B, Money Management, etc.
• Manage processes and enhancements to financial systems, implementation of vendor systems and development of replacement systems in an agile environment..
• Create and continuously manage the comprehensive TTAP project schedule, reporting and program governance (e.g. executive, steering committee, partners and users)
• Publish bi-weekly status report to all stakeholders, ensuring that the individual business and technical managers are effectively executing on plan, mitigating identified risks and resolving issues that could negatively affect project timeline or quality. Agile responsibilities included Scrum Master, sprint planning and execution.
• Manage all project level documentation (e.g. training, operational procedures, SOX/SSAE 18) are updated prior to the implementation of new systems and operational workflows. Partner with sourcing, risk and technology to onboard any new vendors and execute contracts as needed. Manage the TTAP budget from both business and technology perspective.
• Maintain program document repositories/applications to facilitate cross-team, cross-division collaboration using Teams, SharePoint and other collaboration tools. Additional responsibilities are to serve as an escalation point and drive resolution on program issues, risks concerns from partners and work stream business leads/SMEs. Managed portfolio of inter-related projects and the demonstrated ability to effectively manage in a matrix environment with multiple technology teams, vendors and complex set of stakeholders from various business functions.

Confidential, Pleasanton, CA

Sr. Mobile/Ecommerce Program Manager

Responsibilities:

• As Sr. Mobile/Ecommerce Program Manager/Scrum Master in the Confidential Mobile Apps and Retail space. Responsible for delivering new features that seamlessly integrate into the Retail and Online mobile experience. Projects include managing complex, customer facing, retail, e-commerce, global payment expansion.
• Methodology an Agile development environment; technologies include IOS and Android application based. Additional responsibilities included Scrum Master role and Jira implementation. Agile like methodology used including sprint and scrum management. Manage cross-functional teams including onshore/offshore.
• Responsible for end to end delivery of key operational initiative within Mobile development/eCommerce space. Key development objectives: mobile, SMS and browser apps, rewards, SEO, e-commerce. Partner with business, UX design, development, and testing leads to ensure delivery of global mobile solutions. Key support in product deployment for Albertsons corporate with over 20 distinct channels.
• Facilitate status reporting, decision making, provide direction and leadership to the team. Liaison between product partners, business user groups and the technical systems groups. PM tools: Jira, Confluence, MS Project, Excel, PowerPoint, custom tools

Confidential, Belmont, CA

Sr.Digital ECommerce Program Manager

Responsibilities:

• Responsible for managing and rolling out of mobile and global e-commerce applications. Projects include managing complex, customer facing, e-commerce applications, global payments in agile developent. Key team players digital marketing, user experience, architecture, design/development coordination and execution. Define, develop, prioritize and execute global ecommerce cross functional roadmap . In addition product roadmap, requirements with internal customers and execute projects through the entire project lifecycle.
• This includes managing project schedules, identifying risks and clearly communicating them to project stakeholders.

Confidential, Sunnyvale, CA

Sr. Mobile/Digital Engineering Program Manager

Responsibilities:

• As Sr. Mobile/Digital Engineering Program Manager, key responsibilities were to enhance processes and develop programs and project management/software, SEO development in retail, large-scale ecommerce industry; managing highly complex Digital Marketing/eCommerce programs, with internal, external, and executive level stakeholders, account/vendor management, risk management.
• Supported the Scrum Maser role and facilitated standups. Mobile/Digital projects included both software and infrastructure scope and managing multiple system application integration (internal and external), system migrations, and architecture redesign for IOS & Android platforms using several development approaches (Scrum, scrum master, Agile, Waterfall, Kanban). PM tools: Jira, Confluence, MS Project, Excel, PowerPoint, custom tools
• Managed a large-scale program for a critical business initiative (5-10+ vertical tracks, and 3rd party vendors).
• Managed highly complex with multiple system application integration (internal and external), system migrations, application development programs, hardware and/or architecture redesigns.
• Supported with internal, external and executive stakeholders
• Process in-depth technical architecture, infrastructure needs, and component design to assess downstream effects of changes across vertical tracks.
• Responsible for creating and consolidating program timeline and communicating overall program health.
• Worked collaboratively with cross-functional peers and senior leaders/stakeholders to resolve program issues/drive mitigation plans. Supported the agile process including scrum meetings, scrum master, sprint management.

Confidential, Belmont, CA

Sr. Technical Program Manager

Responsibilities:

• Managing and rolling out of mobile and global e-commerce applications. Projects include managing complex, customer facing, e-commerce applications, global payments. Key team players digital marketing, user experience, architecture, design/development coordination and execution.
• Define, develop, prioritize and execute global ecommerce cross functional roadmap . Key support in product deployment including data centers. In addition product roadmap, requirements with internal customers and execute projects through the entire project lifecycle.
• This includes managing project schedules, identifying risks and clearly communicating them to project stakeholders.

Confidential, Sunnyvale, CA

Sr. Mobile/Digital Engineering Project Manager

Responsibilities:

• As Sr. Engineering Project manager in the Mobile Apps space. Responsible for shipping cutting edge new features that seamlessly integrate the latest IOS technologies into the Retail and Online mobile experience. Projects include managing complex, customer facing, e-commerce, global payment expansion. Methodology an Agile development environment; technologies include IOS application based. Additional responsibility was Scrum Master role, including backlog, daily standups.
• Responsible for end to end delivery of key operational initiative within Mobile development/eCommerce space. Key development objectives: mobile, tablet and browser apps. Partner with business, UX design, development, and testing leads to ensure delivery of global mobile solutions.
• Key support in product deployment including data centers. Solutions include mobile apps, iPhone, iPad and facilitate decision making, provide direction and leadership to the team. Liaison between product partners, business user groups and the technical systems groups. Agile like methodology used including sprint and scrum management. PM tools: Jira, Confluence, MS Project, Excel, PowerPoint, custom tools.

Confidential, San Francisco, CA

Digital Channels Project Manager

Responsibilities:

• The successful delivery of key channel initiatives including the mobile platform (mobile, tablet, smartphones, android, iPhone and browser app). Manage all aspects of mobile technologies, included development of iPhone and Android applications.
• Development was agile, facilitate scrum meetings, responsible for end-to-end project development.
• Managing all aspects of the SDLC process, including but not limited to Initiation, Planning, Executing, Controlling and Closing; including cross functional teams and communication. Facilitated business requirements, managed change requests, technical reviews. Additional responsibilities:
• Direct, organize, and lead medium to large within agile and waterfall technology initiatives
• Define, plan and manage multiple initiative tracks and assigned resources
• Manage initiative budgets, resource allocations, and respective forecasts
• PM Tools: Jira PMUWS Crest Confluence Wiki, Stamp

Confidential, San Francisco, CA

Technology Delivery Manager / eCommerce Sr, Project Manager

Responsibilities:

• Delivery of key operational initiatives within Mobile development/eCommerce space. Key development objectives: mobile, tablet, smartphones, android, iPhone and browser apps within agile environment. Partner with business, design, development, and testing leads to ensure delivery of mobile/online solutions.
• Solutions include mobile banking for mobile apps, iPad, android, tablet and Facilitate decision making, provide direction and thought leadership to the team. Liaison between product partners, business user groups and the technical systems groups.
• Facilitated business requirements, managed change requests, scrum meetings, technical reviews. Additional responsibilities:
• Direct, organize, and lead medium to large within agile and waterfall technology initiatives
• Define, plan and manage multiple initiative tracks and assigned resources
• Manage initiative budgets, resource allocations, and respective forecasts

Confidential, Palo Alto, CA

Sr. IT Project Manager

Responsibilities:

• Key responsibilities are to manage records/documentation management projects. Consolidation of network managed records /validation records to electronic locations in Livelink/Documents On Demand. Define business requirements, create project plans for the file consolidation process of regulatory affairs documentation Interact closely with directors, clients and IT to develop detailed project and communication plans.
• Evaluate existing practices and identify existing gaps against best practices. Provide communications, analysis and monthly tracking metrics for procedural documents as requested. Manage projects end to end, interfacing with global teams on a daily basis; agile environment.

Confidential, Palo Alto, CA

Sr. Project Manager

Responsibilities:

• Key projects were establishing a portal into the enterprise data warehouse for vendor hosted applications. Responsible for development of project plans (goals, strategy, staffing, scheduling, and contingency plans. Worked closely with business teams, product vendors, product management, IT and operations.
• Worked with the business team to define and develop business requirements and process flows. Managed projects end-to-end, managed risks and issue resolution and software releases.
• Managed multiple projects simultaneously in a time driven process. Responsible for identifying and ensuring effective resolution for organization and process impacts associated with the overall project implementation.

Confidential, Milpitas, CA

Project Manager

Responsibilities:

• Responsible for the completion of Support & Transition milestones and deliverables CRM Salesforce implementation.
• Developed war room approach and model to manage global deployment and support.
• Established support model and process on managing post go-live and post user-go live implementations; including Remedy case management approach, coverage model. Socialized and presented support and transition approach to business and IT project support teams.

Confidential, Belmont, CA

E-Commerce Project Manager /Analyst

Responsibilities:

• Responsible for development of project plans (goals, strategy, staffing, scheduling, and contingency plans. Worked closely with marketing: product management, SEO/SEM, operations, internet marketing, social media (Facebook, Twitter), E-commerce business is a retail soley online business.
• Managed agile projects end-to-end to successful implementation including scum facilitation. Coordinated and prepared status reports and modify schedules/plans, as required keeping management, clients informed of project status and related issues.
• Manage multiple projects simultaneously in a time driven process. Worked within the business team to define and develop business requirements and process flows. Responsible for identifying and ensuring effective resolution for organization and process impacts associated with the overall project implementation.

Confidential, Milpitas, CA

IT Project Manager/Analyst

Responsibilities:

• Led development of overall project implementation strategy in the enterprise architecture area (including off-shore engagements). . Key responsibilities - project delivery, change management, communication.
• Managed project delivery process for infrastructure, and architectural domains at the enterprise level including driving projects through methodology gates; track progress, identify, escalate, and resolve issues; recommend and ensure decisions. Worked with development teams to write Architecture specifications documentation, logical flow charts, presentations, and reports. Hosted AHIT meetings, project meetings - for high impact project presentations to the platform architects and business teams.
• Ensured architecture process was integrated with the PMO and continued process improvement to comply with the PMO.
• Responsible for management of the entire project lifecycle from project definition/scope through implementation. Methodologies included the waterfall and agile. Managed scope, cross-functional teams, stakeholders, develop and execute communication plans. Key coordinator between the business teams and company architects. Defined and managed the change management process for the high impact projects; including defining customized agreements on how change management will be handled by business groups and IT groups. Updated project plans as changes were approved and communicated to all parties of project impact.
• Project lead for Architecture Services Tech Talks; implemented process and supported IT teams remotely on company-wide delivery of technology updates; including analysis, metrics reports and ppt presentations.
• Provided detail documentation: analysis, metrics, status reports for program managers, business partners and platform architects. Supported ITPOC project management tool, provided UAT support for all ITPOC software releases; including test plan, test cases, project plans, training plans as well as hosting user training sessions.

Confidential, Palo Alto, CA

IT Project Manager

Responsibilities:

• Lea development of overall project implementation strategy. This included cutover/deployment plans, post implementation support, end user/key stakeholder communication plans for data center migrations.
• Manage multiple projects simultaneously in a deadline driven process. Key activities include: project planning, solution delivery and project administration.
• Set and managed user/customer expectations throughout the project lifecycle. Work across organizations to initiate, plan, execute, control and close projects. Establish, manage and monitor project plans, schedule, documentation, issues, and deliverables and drive communication and teamwork. Waterfall and agile methodologies project dependent.
• Work within business teams to define and develop business requirements and process flows. Responsible for identifying and ensuring effective resolution for organization and process impacts associated with the overall project implementation.

Confidential, San Mateo, CA

Sr. Project Manage

Responsibilities:

• Manage all aspects of software releases: scope, setting deadlines, resource allocation, issues/risks, schedule, budget, quality and communication. Develop project plans for business owners and manage tactical day-to-day project operations and communication.
• Lead business owners, system & business analysts, engineers, QA and external parties requirements gathering; ensure solution has general consensus among stakeholders.
• Create and maintain integrated project plan managing scope based on priority and need. Manage status meeting, status reporting and milestone updates on a weekly basis to key stakeholders. Effectively engage internal/external contributors including 3rd party vendors and proactively communicate priorities, schedules, open issues, project risks and overall progress to stakeholders.

Confidential, Palo Alto, CA

Release Project Manager

Responsibilities:

• Managed TSG web application releases in a highly dynamic environment maintaining both scheduled and ad hoc releases. TSG application migration from one data center to another. Determined business requirements, identified migration strategies, negotiate schedules and provide on-going coordination.
• Monitor all releases, coordinate issue and risk management across the entire release and ensure mitigation plans are provided, hold weekly status release meetings. Tracked release exit criteria for each phase of the project from project scoping, design, construction, testing thru implementation.
• Worked closely with the business, software development teams, GRM, TCOE teams and Project Management Office. Followed HP PPM methodology which includes to plan, organize and drive application releases working in tandem with cross functional team members (engineering, operations, product manager, and quality assurance).
• Followed GRM procedures, establish and operate formal process to accept hand-off of completed engineering projects for integration and system testing into software release.

Confidential, San Mateo, CA

Technical Project Manager

Responsibilities:

• Primary functions included - manage a diverse number of projects including new customer implementations, existing customer upgrades, and development projects within the Managed Services Operations. Products included financial services applications (Check 21, cash management, operations and correspondent banking). This includes the project planning, design, testing, coordinating tasks involving cross-functional teams and driving teams and individuals to meet deliverables and schedules.
• Responsible for recommending corporate strategies for incorporating standard technology and best practices to ensure cost effective and secure environments. Additional responsibilities relationship and project management for vendor management of ASP providers and 3rd party software. Key implementer of formularizing procedures for product installation and administration of managed applications in a SAS 70 Level II MS Project, MS Excel, Salesforce.

Confidential, San Francisco, CA

Sr. Project Release Manager

Responsibilities:

• Main responsibilities: Lead IT project management on the Metavance software integration project to ensure quality software releases and deployment. This included identifying requirements for integrating legacy systems into the new system.
• Managing multiple teams and vendors for all phases of the SDLC; defining/scheduling deliverables on a cross-functional platform and communicate progress on all migration activities. Key areas of project management were in software integration, software testing, user acceptance testing and software deployment.

Confidential, San Francisco, CA

Sr. Technical Integration Engineer/ Project Manager

Responsibilities:

• Primary functions included project management, client management, team leadership and technical integration. Responsible for the integration and support of FDMS e-commerce alternative payment and authentication products via the First Data Encompass platform and API. Provide integration support to customers develop and maintain tools for the merchant to use during the integration process; including support of API kits; development languages used in the API kits (Java, COM or C).
• This includes writing and maintaining the API documentation, testing of the API, packaging and writing sample code. Worked with engineering to define the requirements for the API.
• Manage multiple projects: (large scale up to $3 million) balancing scope, time, cost and quality. Work directly with clients and cross functional development team to deliver custom applications and web based deliverables. Involved in all stages of the project lifecycle from pre-sales through rollout and training. Agile development and facilitated scrum meetings along with project managers. Worked with channels/vendors on large scale integrations, including Verisign, CyberSource, BML
• Responsibilities included: change management, feasibility analysis, project planning, business requirements, design, quality assurance, implementation and support of solutions.

TECHNICAL SKILLS

SEO Tools: Google Merchant Feed Bing Merchant Feed Auctiva Amazon Seller

Programming Languages: JAVA C SQL HTML ACTIVEX PERL

GUI Tools: ORACLE FINANCIALS POWER BUILDER VISUAL BASIC C++ OMNIS7 OQL POWER POINT MICROGRAFX BRIO TOAD WIKI

Database: ORACLE SYBASE DB2 NON - STOP SQL PARADOX

Software: PEOPLESOFT STAMP BCOM NETWORK EXPRESS Planview VANTIVE SALESFORCE

Source Management: LiveLink CONTROL OBJECTCYCLE PVCS Clearquest Sharepoint

CMVC Code Generators: APS /MVS APS/PC

Testing Tools: OQL AUTO TESTER SHELL SCRIPTS WinRunner Silktest Bugzilla Quix PCT

PM TooLs: HP LifeCycle Management (HP PPM), Quality Center, JIRA Clairty, Nexus PMUWS Crest Confluence Wiki

DESIGN METHODOLOGIES: RUMBAUGH COAD and YOURDAN

TANDEM Experience: Non-Stop SQL Pathway TMF Enscribe SQLCI TACL

HARDWARE/ENVIRONMENT: Windows 2000,NT, XP, HP-UX, Solaris, Tandem, AIX, Stratus OS/390 AS/400, OS/2

CTI Experience: IVR VRU ARU VOICE CALL CENTER