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Chief Operating Officer Resume



  • Highly accomplished technology professional with expertise in management, business operations, team development, and project management.
  • Entrepreneurial, self - motivated team player with experience as an owner of a technology consulting business and is acknowledged for assisting in the seven-fold revenue growth of a distribution business over an eight-year period.
  • Reliable expert noted for ability to handle all functions related to business operations and technology while ensuring a customer-oriented focus when working with all stakeholders.


  • Leadership
  • Team Development
  • ERP Conversion & Implementation
  • Project Management
  • Business Process Improvement
  • Strategic Planning
  • Budgeting
  • Business Intelligence/Analytics
  • Six Sigma Green Belt
  • Mergers & Acquisitions
  • Application Development
  • Communication
  • Cloud Computing
  • Database Management


Confidential, Ohio

Chief Operating Officer


  • Assisted in top line revenue growth of 45% and gross margin increase of 35% over two years through a improved processes, staffing and strategic planning by geography, customer type and work type.
  • Developed application integration for improved information flow between accounting, estimating, logistics, project management and shop maintenance software systems.
  • Developed KPI reporting dashboard for increased visibility and better decision making.


IT Director


  • Organized and lead a process control team to identify key processes and KPI's. Duties encompassed determining and gaining consensus on key processes and metrics, organizing reporting/visibility for management team, and implementation of new data collection techniques.
  • Supported the systems integration and business process changes for three M&A projects.
  • Reduced telecommunication expenses by 12% year over year through negotiation of new prices, alternate vendors, and improved technology plan utilizing hosted voice services.
  • Project management roles involving development of timelines, managing resources and participation to deliver on time and under budget.
  • Sage X3 ERP selection and migration from a custom ERP over a 7-month timeframe.
  • UCCX Cisco call center technology resulting in improved customer service evaluations and employee satisfaction reviews
  • Custom designed complex vendor rebate tracking system using Excel integrated with ERP accounting for 9% of annual gross profit.
  • Ominitracs/Roadnet logistics software selection, implementation and ERP integration resulting in a 9% improvement of routing and truck utilization.
  • Sales-i business intelligence and CRM software integrated with ERP providing on demand customer sales and KPM’s contributing to a 10% increase in annual revenue.
  • Upgraded backup and disaster recovery process to include immediate off-site availability without increasing budgeted costs.
  • Improved AP productivity by 11% through process improvements and new scanning software integrated with internal office applications.
  • Increased accounts receivable collection rate by 5% through process improvements and the development of an Excel application integrated with ERP.
  • Lead the development of a strategic pricing program resulting in a direct increase of 3% gross margin and improved pricing controls and decision making for our sales team.

Confidential, Ohio

Operations Director and IT Manager


  • .Charged with developing/directing strategy for the launch of a new metal roofing division which became profitable within nine months of launch.
  • Developed and enhanced a custom ERP application during a 12x growth across multiple states.
  • Reduced stock-outs by 15% through improved purchasing processes and information support tools.
  • Developed a comprehensive program for performance management for all personnel.
  • Transitioned infrastructure from traditional PBX environment to a Cisco CUCM VOIP infrastructure in a MS Hyper-V virtual server environment.
  • Developed boiler-plate branch opening MS Project plan encompassing resources and timelines for both technology and operations.
  • Developed a new onboarding workflow to manage paperwork, approvals and training during a high growth period resulting in improved initial hire and hiring manager satisfaction.

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