Chief Operating Officer Resume Ohio - Hire IT People

SUMMARY:

Highly accomplished technology professional with expertise in management, business operations, team development, and project management.
Entrepreneurial, self - motivated team player with experience as an owner of a technology consulting business and is acknowledged for assisting in the seven-fold revenue growth of a distribution business over an eight-year period.
Reliable expert noted for ability to handle all functions related to business operations and technology while ensuring a customer-oriented focus when working with all stakeholders.

TECHNICAL SKILLS:

Leadership
Team Development
ERP Conversion & Implementation
Project Management
Business Process Improvement
Strategic Planning
Budgeting
Business Intelligence/Analytics
Six Sigma Green Belt
Mergers & Acquisitions
Application Development
Communication
Cloud Computing
Database Management

PROFESSIONAL EXPERIENCE:

Confidential, Ohio

Chief Operating Officer

Responsibilities:

Assisted in top line revenue growth of 45% and gross margin increase of 35% over two years through a improved processes, staffing and strategic planning by geography, customer type and work type.
Developed application integration for improved information flow between accounting, estimating, logistics, project management and shop maintenance software systems.
Developed KPI reporting dashboard for increased visibility and better decision making.

Confidential,Ohio

IT Director

Responsibilities:

Organized and lead a process control team to identify key processes and KPI's. Duties encompassed determining and gaining consensus on key processes and metrics, organizing reporting/visibility for management team, and implementation of new data collection techniques.
Supported the systems integration and business process changes for three M&A projects.
Reduced telecommunication expenses by 12% year over year through negotiation of new prices, alternate vendors, and improved technology plan utilizing hosted voice services.
Project management roles involving development of timelines, managing resources and participation to deliver on time and under budget.
Sage X3 ERP selection and migration from a custom ERP over a 7-month timeframe.
UCCX Cisco call center technology resulting in improved customer service evaluations and employee satisfaction reviews
Custom designed complex vendor rebate tracking system using Excel integrated with ERP accounting for 9% of annual gross profit.
Ominitracs/Roadnet logistics software selection, implementation and ERP integration resulting in a 9% improvement of routing and truck utilization.
Sales-i business intelligence and CRM software integrated with ERP providing on demand customer sales and KPM’s contributing to a 10% increase in annual revenue.
Upgraded backup and disaster recovery process to include immediate off-site availability without increasing budgeted costs.
Improved AP productivity by 11% through process improvements and new scanning software integrated with internal office applications.
Increased accounts receivable collection rate by 5% through process improvements and the development of an Excel application integrated with ERP.
Lead the development of a strategic pricing program resulting in a direct increase of 3% gross margin and improved pricing controls and decision making for our sales team.

Confidential, Ohio

Operations Director and IT Manager

Responsibilities:

.Charged with developing/directing strategy for the launch of a new metal roofing division which became profitable within nine months of launch.
Developed and enhanced a custom ERP application during a 12x growth across multiple states.
Reduced stock-outs by 15% through improved purchasing processes and information support tools.
Developed a comprehensive program for performance management for all personnel.
Transitioned infrastructure from traditional PBX environment to a Cisco CUCM VOIP infrastructure in a MS Hyper-V virtual server environment.
Developed boiler-plate branch opening MS Project plan encompassing resources and timelines for both technology and operations.
Developed a new onboarding workflow to manage paperwork, approvals and training during a high growth period resulting in improved initial hire and hiring manager satisfaction.

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Chief Operating Officer Resume

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