PROFESSIONAL SUMMARY:

• 7+ years of experience in IT industry, involving software design, analysis, development integration and testing at client and server side (SDLC) in various domains as Insurance, Commercial, Finance and Health.
• Technical expertise in maintenance of web and CRM applications - Salesforce.com, Apex, Visual Force, SOQL, SOSL, Communities, Sales Cloud, Service Cloud, SOAP, REST, Java Script, jQuery, JSON, Core Java, Data Loader, Informatics On-Demand
• Experience in Salesforce CRM data model of Sales, Service and Marketing cloud and customization of Standard Objects Leads, Accounts, Contacts, Opportunities, Opportunity Products, Campaigns, Campaign Members, Cases, Solutions, Knowledge, and Articles
• Possess comprehensive understanding of CRM business processes like Campaign Management, Lead Management, Account Management, Case Management, Quote, Forecasting, and Call Center.
• Experienced in designing Salesforce Data models, End-to-End architectural flow for large scale applications with an experience of implementing 5+ integrations with Enterprise applications having large-volumes of data. Complex Integrations have been completed and deployed to Production for one of the largest customers in just 6 months of time.
• Extensive experience in designing Custom Formula Fields, Field Dependencies, Validation Rules, Workflows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
• Hands-on experience in Implementing Lightning Apps, Lightning Components, Pages, Controllers and Events.
• Hands-on experience working with Aura Framework and LWC for custom application development.
• Experience in designing of custom objects, custom fields, role-based page layouts, Workflow Alerts and Actions, Validation Rules, Approval Processes, custom Tabs, report folders, report extractions to various formats.
• Extensive hands-on SFDC Administrative experience in creating and managing Apps, Page Layouts, Search layouts and generation of Email templates according to application requirements.
• Experience in performing Admin duties using Salesforce (create, maintain and update records, resolve users’ problems/queries, set up the structure to accommodate business growth).
• Experience in validating the data using Validation Rules, and Creating Debug logs for users
• Hands-on experience in deploying components across Production and Sandbox instances using Force.com Migration tool, Changesets, and Workbench. Good at implementing Salesforce best practices.
• Experience in databases such as SQL Server, Oracle and MySQL.
• Build custom report types, Tabular, Summary, Matrix and Joined reports, Analytic Snapshots and Dashboards for different business units and configured the report/dashboard folder visibilities.

TECHNICAL SKILLS:

Salesforce.com: Apex, visual force, SOQL, SOSL, Email template, formula, Validation rules, apex trigger, Process Builder, workflow and approvals, App exchange, Eclipse, force.com IDE, Apex data loader, web services, Lightning framework (Aura & LWC), Composer, Email Services, Communities, Custom Report Types, Reports, Dashboards, Assignment Rules, Escalation Rules, Sharing Rules, Profiles, Permission Sets, Roles

Middle Ware Technologies: Data loader, IBM - WebSphere Cast Iron (Middleware Tool), Apex Data Loader

Database Server: MySQL, Oracle 10g, SQL Server, SSIS, SSMS.

Web technologies: JavaScript, XML, HTML, CSS, jQuery, REST.

Operating systems: WINDOWS Family. Linux

Version tools: GIT, TFS, Tortoise SVN

Servers: Windows 2008/2003.

WORK EXPERIENCE:

Confidential, Charlotte, NC

Sales force Developer

Responsibilities:

• Responsibilities included design, administration, development, testing and customization of Salesforce.com applications.
• Used Batch Apex to build an archiving solution that ran on a nightly basis, looking for records past a certain date and added them to the archive.
• Maintained and customized Salesforce.com scopes such as users, roles, profiles, groups, accounts, contacts, products, opportunities, knowledge, chatter, record types, sharing rules, custom objects, pick lists and page layout customization to support vital business functions.
• Developed custom reusable Lightning Components using Aura and Limited LWCs to meet the business functionalities using aura framework and LWC, Custom CSS (Salesforce Lightning Design
• System), Html 5, Lightning Component Library and JavaScript.
• Developed custom Lightning components (Aura and LWC) for customer facing pages and hosted on communities to make them available for customers to access their Business, Account information available.
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Created multiple Lightning web Components, added CSS and Design Parameters that makes the Lightning component look and feel better.
• Implementing LWC decorators, creating custom events using Pubsub model and common reusable web components.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Minimized code in JavaScript Controllers by adding reusable functions in Helper Component.
• Used the Force.com plugin for Eclipse IDE to develop, enhance, test, and deploy applications on the Salesforce Platform.
• Worked on Administrative tasks like creating and maintaining Users, Profiles, Roles, Record Types, Page Layouts, Email Services, Visual flows, Tasks and Events.
• Worked on developing the Salesforce Knowledge Articles and integrated them with the VisualForce Pages and Visual Flows, providing ease of access to the agent operating the script.
• Responsible for designing system/Unit test cases and involved for QA testing.
• Worked with Formula fields for calculation, related object display, auto-population based on related field values.
• Developed custom objects, worked on profiles, sharing rules, roles and Permission Sets in-order to create and maintain an efficient Security model for the organization.
• Worked with Organization Wide Defaults, Role Hierarchies, Sharing Rules and Manual Sharing to implement Record-based sharing.
• Defined permissions for Profiles and Administrative permissions to grant/deny users access to platform features.
• Worked closely with some of the AppExchange (CPQ) tools and Implemented a custom packaging application according to the requirements using custom VisualForce and Apex.
• Worked on implementing the REST-Based API to Integrate the data with an external Medical system allowing a two-way communication (exchange) of data.
• Worked on developing and integrating the Data from Salesforce to the SQL server, and back to Salesforce using the SQL Server Integration Services (SSIS) and SQL Server Data Tools (SSDT).
• Involved in administrative activities like data cleansing and data consolidating.
• Used Visualforce in development mode to change the behavior and appearance of Visualforce components.
• Implemented Visualforce components and Utility Classes to encapsulate page elements to be reused across several Visualforce pages and apex controller classes.
• Worked on different standard and custom objects. Used campaigns, promotions, leads, and accounts to dynamically save and display fields.
• Used standard and custom controllers. Used a base controller class for efficiency of the application.
• Used Batch Apex to handle bulk data and perform DML operation on them
• Created Reports, Dashboards and Dashboard Components and implemented multiple levels of Dashboards and scheduled Dashboard refresh. Worked with Apex Scheduler to run the reports and email to the related users in the org.
• Involved in administrative activities like periodic data cleansing, security setup and workflow update.

Environment: Salesforce.com platform, Workflow and Approvals, Reports, Custom Objects, Tabs, Email Services, Apex Language, Visual Force Pages, Components and Controller, Aura Framework, process builder, Flows, Email Services, HTML, CSS, JavaScript

Confidential, Baton Rouge, LA

Sales force Developer/Administrator

Responsibilities:

• Implemented service cloud for the client to support end users.
• Used Service cloud toolkit to develop custom functionality in service cloud console.
• Implemented Marketing and Sales processes covering Campaign, Leads, Accounts, Contacts, Opportunities, Forecasting, Quotes, Pipeline management etc.
• Implemented app-exchange applications.
• Integrated Apex with External services by making callouts that used SOAP
• Used Apex Data types, Variables, Expressions, Assignment statements, Conditional statements, Loops, SOSL and SOQL queries, locking statements, Transactional control and Exception statements to invoke Apex triggers.
• Worked with Visualforce components to customize captions, headers and footers of a table and to embed a standard list view of an object's records.
• Modified simple workflows to in corporate Email Alerts and Field Updates.
• Scheduled retrieval of report data to be used with Analytic Snapshots.
• Worked with Formula fields for calculation, related object display, integration and data realization.
• Defined permissions for Profiles and Administrative permissions to grant/deny users access to platform features.
• Setup Audit Trail to gather information about client usage.
• Monitored, managed and improved Sales Database quality by leveraging tools (Apex Data Loader, Salesforce Data Loader) to standardize, consolidate, update and mass import/delete data as required.
• Implemented SFDC Sales Cloud, Service Cloud, Web Services, Created Group, Deal Rooms provisioning and marketing teams.
• Used Visualforce in development mode to change the behavior and appearance of Visualforce components.
• Designed Validation Rules along with Roll-Up Summary Fields to maintain data consistency.
• Created Dashboards and Dashboard Components and implemented multiple levels of Dashboards and scheduled Dashboard refresh.
• Worked in Agile project model and involved in documenting IT Stories and scoping sprints.
• Worked with Standard Controllers and record identifiers to implement automatic record retrieval and display/update a record's data, bind input fields to new records, display warning and error messages, create links for form processing, place command buttons and create custom messages, implement nested Visualforce pages.

Environment: Salesforce.com CRM Application Platform, Service Cloud, Apex Language, Visual Force, HTML, JavaScript, Custom Objects, Tabs, Page Layouts, CTI toolkit, Workflows, Process Builder, Flows, Approval Processes, Email, Messaging, Dashboards, Reports, Eclipse, Sandbox, Production environment.

Confidential

Salesforce Administrator

Responsibilities:

• Interacted with the end users to understand the requirements.
• Developed validation rules, Page layouts, Search layouts, Custom objects and Tabs.
• Worked on developing and data modeling the application and made sure that they are within the Salesforce limits.
• Migrated data from external sources and performed insert, delete, export operations on millions of records.
• Created User, Roles, Public groups and implemented role hierarchies, sharing rules to manage access for different users.
• Imported data to Leads, Accounts, Contact and Opportunities using data loader and import wizard.
• Designed and improved various workflow rules, validation rules, approval process.
• Made sure that the data quality is maintained by deleting or merging duplicate records and updating inaccurate data.
• Configured sharing rules, field level security and record level permissions to protect valuable information by shared access.
• Designed and deployed Apex classes, Controller classes, and Apex triggers for various functional needs in the application using the Eclipse IDE.
• Created Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent.
• Created Page Layouts for various profiles to make users comfortable for inputting data into CRM from customers.
• Collaborated with other developers in performing unit testing and identifying bugs in the application.
• Developed UI using CSS, HTML tags, Visual Force components and used JavaScript for front-end validation.
• Tested application on various levels like integration and system testing by utilizing various methodologies.

Environment: Salesforce.com platform, Workflow and Approvals, VisualForce, Reports, Custom Objects, Tabs, Email Services Apex, Data Loader, Force.com, Import Wizard, Eclipse IDE, Security Controls, API.

Confidential

Salesforce Consultant

Responsibilities:

• Participated in requirements Gathering and definition of Entity Relationship diagrams using MS Visio2007.
• Worked on various sales force objects like Accounts, Opportunities, Products and Reports.
• Designed, Implemented and deployed the Custom objects, Custom Fields, Custom tabs, Components to suit to the needs of the application.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Defined lookup and master-detail relationships on the objects. Also created junction objects to establish connectivity among objects.
• Created validation rules, workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
• Created profiles and implemented object level, field level and record level security.
• Created custom report types and generated report using the report types.
• Created custom labels and used them in validation rules to parameterize the validation rules.
• Created record types and page layouts and assigned page layouts to the record types.
• Design and implement Sales and service cloud product applications.
• Worked with IVR (Interactive Voice Response) that accepted the voice input and keypad selection from the user to set up the payment information.
• Developed various Apex classes, Controller classes and apex triggers for various functional needs in the application. Created a custom business calendar and used it in triggers to calculate the due dates.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Created and used email templates in HTML and visual force.
• Integrated web services by generating the necessary stubs from the WSDL files for extracting the data from the other systems.
• Implemented Data Loader through the Command Line Interface to extract the data from Database.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Used Eclipse based Salesforce.com IDE to develop and deploy force.com software.

Environment: Saleforce.com platform, Marketing cloud, Wave analytics, Visualforce, Data Loader, Workflow & Approvals, Reports, Dashboards, Custom Objects, Custom Tabs, Email Services, Data Loader, SQL, Java Script and Eclipse IDE Plug-in.