SUMMARY

• Comprehensive knowledge and experience in Software Development Life Cycle (SDLC) with business process models: Waterfall & Agile (Scrum) methodologies.
• Good understanding of the AS - IS and TO-BE business processes (GAP analysis) and experience in converting these requirements into technical specifications for preparing test plans.
• Participate in various Agile Ceremonies; identify/define business processes/ User goals/User stories. Managed various stakeholder's groups, gather & manage Business, functional & non-functional requirements.
• Proficient in creating various documents like Business Requirements Document (BRD), Functional Requirement Document (FRD), Functional Specification Document (FSD), Systems Requirements specifications (SRS), Object Oriented Analysis and Design (OOAD).
• Experience in implementation Enterprise Data Mgmt. Platforms (Interface Catalogues, Business Rules, Mapping Sheets, Upstream/Downstream Stakeholder Mgmt. etc.)
• Experience in conducting due diligence reviews on individual and business accounts and update KYC profiles in accordance with KYC requirements.
• Experience in writing, prioritizing and grooming User stories in product backlog while assisting the product owner .
• Responsible to Track, Document, Capture, Manage and Communicate the Requirements using Requirement Traceability Matrix (RTM) and established service level requirements which helped in controlling numerous artifacts produced by the teams across the deliverables for a project.
• Involved in data migration activities from SharePoint to tableau.
• Used TFS (Team Foundation Server) to gather requirements, reporting and reviewing test cases.
• Hands on experience about processes inventory management and ecommerce.
• Responsible for the Integration, Functional, System and Acceptance testing of the IVR applications.
• Expert at interacting with stakeholders, Subject Matter Experts (SMEs) and end-users to understand, analyze, communicate, and validate requirements using Joint Application Design (JAD), Joint Application Review (JAR) sessions
• Experienced in writing User stories with acceptance criteria or User stories with Use case.
• Hands on experience about processes involved Shopping cart, Checkout process, Promotions, inventory management
• Used Tableau and Power BI Analytic tools to visually present the data according to the client’s need.
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, using UML and Business Process Modeling (BPM).
• Reconfigure and redevelop existing reports written across excel, SSRS, etc. - work with the business users to help define new reporting requirements so they can begin to build out more clearly defined and productive reports.
• Worked as a reference data analyst in conducting Market Research, Feasibility Studies, Data Analysis, Data Mapping Gap Analyses, Risk Identification, Risk Assessment, Risks Analyses, and Risk Management, Use Case Design, Test Plans and Database Schemas development.
• Well versed with digital marketing process and tools.
• Use SharePoint to create Sites, Webpages for the report documentation team to track their change tickets.
• Used ERP tools “FxERP” to track project progress and create dashboards.
• Good knowledge of PTC’s Windchill and other application suite and experience in the development and deployment of transformational business solutions .
• Reviewed and analyzed the existing KYC standards in order to develop and document business requirements for the line of business KYC application.
• Good Experience working with Warehouse Management Systems (WMS).
• Experienced developing various state, activity, class, and Use Case Diagrams to better understand the process dataflow
• Trained the business users on AEM content authoring, Digital Asset Management, and workflows
• Performed rigorous testing with QA team to prevent potential production issues and ensuring that the application is functioning as per the business requirements.
• Worked on BPNM diagrams to understand the start and end point of the data.
• Involved in complete process of Order Management (Receive, Pick, Pack, Ship and Deliver)
• Involved in all phases of Product Lifecycle Management (PLM).
• Integrated data from various sources to create reports and dashboards in Tableau and Power BI
• Involved in procurement processes including the creation of RFP, SOW, evaluation methodologies, contracts, and procurement documentation.
• Involved in GUI testing, Functionality Testing, Regression testing, System Testing, Unit Testing, Integration Testing, Performance Testing, and Stress Testing.
• Effectively communicated with testers and management in TRIAGE meetings to decide priority (P1-P3) and severity (S1-S3) of bugs and work items based on end user feedback from User Acceptance Testing (UAT)
• Proficient in developing & automating reports, iteratively build & prototype BI dashboards using Tableau to provide insights at scale, solving for analytical needs of business team.
• Used BPMN diagramming conventions to determine business processes and workflows for easy understanding to stakeholders and business owners.
• Good knowledge in implementing Adobe AEM templates, components, workflow, style sheets, tagging and performing CMS administration tasks.
• Extensive experience in developing Use Cases, creating Screen Mockups, conducting Gap Analysis and Impact Analysis, SWOT analysis, Cost Benefit Analysis, Risk Analysis and ROI Analysis.
• Strong Knowledge on Fixed Income, Bonds and Bond Trading Cycle, Equities and Equity Trade Cycle, Derivatives (Options and Futures), Portfolio Management, Wealth Management, and Sales and Marketing.
• Good understanding on Capital market such as Equities, Equity Derivatives Fixed Income - Corporate Bonds, Government Securities, Mortgage-Backed Securities (MBS), Collateralized Mortgage Obligation (CMOs), Asset Backed Securities (ABS), Collateralized Debt Obligation (CDOs).

TECHNICAL SKILLS

Process Methodologies: RUP-Rational Unified Process, UML- Unified Modeling Language, Waterfall, Agile, Scrum process, Kanban

Project Management: MS Project, Excel Spreadsheets, JIRA, Team Foundation Server (TFS), FxERP

Languages: C, C++, SQL, Oracle, Java, AML Language

Universal: VISIO, Invision, Lucid Charts, Sketch, Balasamiq

Quality Management: Service Now, Mercury Quality CenterSDLC process, Reference data, Documentum

Clear Management: Clear Quest, SharePoint.

Object- Oriented: Rational Rose

Office Tools: MS Word, Excel, Power Point

Testing: Unit Test, Win Runner, Load Runner, and Manual Testing, UAT-User Acceptance Testing, Selenium

Databases: MS SQL Server, MS Access, Oracle Database

Business Intelligence Tools: Power BI, Tableau 8.x, 9.x, 10.x, Axiom

Web Languages: HTML, XML

PROFESSIONAL EXPERIENCE

Confidential, Charlotte

Business Initiative Consultant

Responsibilities:

• Support the development of risk data and analytics across CIB and all international regions in close coordination with Confidential 's Data Management & Insights group, Independent Risk Management and Wholesale Control Analytics and Reporting.
• Manage definition, training and modification of all processes and systems supporting documentation maintenance.
• Manage the quarterly reminder process for all report supply chain process.
• Manage MCL and other RDM items on share point.
• Govern, monitor, and report on the RDM process to ensure appropriate requirements/ specifications and approvals are captured.
• Put together metrics and communication material for all levels of management to bring broader visibility to Information Architecture Alignment & Gap Tracking.
• Developed team’s communication plan for senior management.
• Gathered business requirements for the creation of change management process tool.
• Organize and track various requests and inventories extensive use of SharePoint and Microsoft products.
• Frequently accountable for pulling and analyzing data and/or creating reports.
• Developed presentations to present project process to the leadership.
• Developed flowcharts and use case diagrams to describe and layout logical operations steps for business processes.
• Extensive experience in conducting Market Research, Feasibility Studies, Data Analysis, Data Mapping Gap Analyses, Risk Identification, Risk Assessment, Risks Analyses, and Risk Management, Use Case Design, Test Plans and Database Schemas development.
• Used BPMN diagram to identify the data flow and data lineage of a particular report.
• Created Change Management application “Master Change Log” web page using Share Point.
• Integrated data from various sources to create reports and dashboards in Tableau and Power BI.
• Created and manage RFP (Request for Proposal) documents, technical questionnaires, and client presentations.
• Used Axiom to create reports and Dashboards.
• Extensive experience in analyzing and requirements gathering and writing system functional specifications.
• Experience in working with project stakeholders to figure out next phases of a project and defining the scope.
• Experience working as a reference data analyst to create Weekly, Monthly metrics for RMII Teams on their change statuses.
• Analyzed and assessed client requests to create professional, presentation quality deliverables in the form of dashboards and reports to provide additional insights to critical indicators.
• Maintained and kept track of stakeholder request for enhancements and changes using Unified Change Management
• Tool (UCM) such as JIRA.
• Created Subtask menu in Share Point for Change Management team to link data from Master change log application.
• Involved in data migration activities from SharePoint to tableau.
• Used Tableau and Power BI Analytic tools to visually present the data according to the client’s need.
• Working to gather Requirements for migrating of Content management from Portal to Adobe AEM and functionalities including Multi-site management and multi-channel management and Digital Asset Management.
• Document end-to-end data and processes for risk and regulatory reports, ensuring compliance with reporting standards.
• Create and maintain accurate consistent business processes covering all documentation.
• Collaborate with key business partners to initiate documentation enhancements and discuss deliverable for risk and regulatory reporting. Ensure that documentation meets internal compliance policies and standards.
• Developed Tableau workbooks from multiple data sources using Data Blending.
• Collaborate with key business partners to ensure enough risk management measures are in place.
• Collaborate with external business partners to meet documentation and reporting timelines.
• Socialize documentation status and timelines with leadership to ensure objectives are being met in a timely manner.
• Create Weekly, Monthly metrics for RMII Teams on their change statuses.
• Involved in procurement processes including the creation of RFP, SOW, evaluation methodologies, contracts, and procurement documentation.
• Primary governance point of contact for RMII Business as Usual documentation maintenance process.
• Point of contact for team reporting needs, process development and strategy support.
• Involved with all the phases of Software Development Life Cycle (SDLC) methodologies throughout the project life cycle.
• Gathered analyzed, documented business and technical requirements from both formal and informal sessions and validate the needs of the business stakeholders.
• Performed Cost benefit, ROI and ROM studies. Act as a Liaison between Business and IT team for respective process adherence.
• Worked with clients to characterize business process and started the requirements attainability process to decide the feasibility - considering technical and operational factors.
• Accumulated client stories and necessities from business; Analyzed and organized them, dealt them with proper execution of these prerequisites as per client’s satisfaction.
• Methods such as Agile/Scrum were used to churn rapid requirements.
• Facilitating review of complete business requirement with stakeholders, business functional and It partners to secure buy-in-sign-off requirement deliverables.
• Conducted facilitated extensive JAD sessions and user interviews. Generated BRDs, Use Cases, Test Cases and Test Plans.
• Handling documented data mapping rules for movement of data between applications.
• Accumulated client stories and necessities from business; Analyzed and organized them, dealt them with proper execution of these prerequisites as per client’s satisfaction.

Environment: Agile, Windows, MS SharePoint, Power BI, Tableau, BABOK, MS Office Suite (Word, Excel, Power Point, Outlook), V-Lookups. Pivot Tables. JIRA, MS Visio, SQL.

Confidential, Waterbury, CT

Business System Analyst

Responsibilities:

• Thoroughly studied the capital market structures and account reconciliation systems to have a clear understanding of the Financial business processes and associated system workflow.
• Interacted closely with stakeholders and Subject Matter Experts (SME) for gathering requirements and created Product backlogs.
• Collaborated with Scrum Master and Scrum teams in Sprint Planning meeting and Sprint review meetings. Prioritized Sprint backlogs and managed changes to Product backlogs.
• Actively tracked the ROI for various components of the project.
• Used ETL Process to map data from different sources to the target data-mart in IBM Cognos Data Manager, thereby reporting and analyzing events and metrics.
• Extensively used BI for analyzing securities including equity, foreign exchange, bonds, building analysis flow for portfolio rebalancing and monitoring asset class performance.
• Communicating key risks metrics as well as analyzing and providing commentary on daily and weekly movements to senior management through regular Meetings and Presentations.
• Extensive use of AEM on content management to ensure content is consistent and personalized for the end users.
• Experience in the finance and procurement modules (General Ledger, Subledger Accounting, Accounts Payable, Accounts Receivables, Fixed Asset, Cash Management, Advanced Collections, expenses, AME, E-Business Tax and Purchasing) in Fusion, EBS Release 12.
• Used ERP tools “FxERP” to track project progress and create dashboards.
• Reviewed and analyzed the existing KYC standards in order to develop and document business requirements for the line of business KYC application.
• Used BPMN diagramming conventions to determine business processes and workflows for easy understanding to stakeholders and business owners.
• Used TFS (Team Foundation Server) to gather requirements, reporting and reviewing test cases.
• Collaborated with partners in Compliance, other KYC functional teams and the business to ensure stake-holder's understanding of KYC requirements, system enhancements and regulatory changes.
• Created and manage RFP (Request for Proposal) documents, technical questionnaires, and client presentations.
• Configured Global Settings for Manual Bank statement and EBS like Create Account Symbols, Create Keys for Posting Rules, Create Transaction Types, Assign Bank Accounts to Transaction Types.
• Worked with SharePoint developers and stakeholders from 9 different teams to document requirement to migrate content from SP 2010 to SP 2013 and get UAT signed off post migration.
• Conducted market research and analysis in Capital Markets consisting of Stock Market and Bond Market
• Actively worked with the Capital Market and financial trading team to develop Equities, Futures, Forwards, Options, Derivatives online trading facility.
• Utilize Microsoft Excel to create spreadsheets that require sorting, organizing, and manipulation of data in accordance to project specifications (pivot tables, VLOOKUP, and IF nested statements)
• Used Application Management tools for managing requirements and defects, specifically ServiceNow and HP Quality Center.
• Managing Service Now Integration with vendors system for Incident, Problem, Request and Change modules.
• Worked with requirements analysts and Subject Matter Experts to identify, understand, and document business needs for the data flow to create market risk and credit risk modules.
• Played a lead role in conducting JAD/JAR sessions, got requirement specification documents including Project Objectives, Business Requirements, and Business Rules sign off.
• Consulted the business users and SMEs, helped to create Product Backlogs to prioritize features and subsequently created Sprint Backlogs.
• Involved in content management change control and Version Management. Performed regular updates to various static web pages.
• Create functional specifications for the data files that will be sent from AEM to report environment team, based on the data models created by the architectural and reporting environment teams.
• Used SQL to retrieve, validate and manipulate data.
• Used reference data to define and categorize data records.
• Assisted Testing teams to build test plans, approved test cases for functional requirements verification and to check the functionality of the application.
• Risk management: Market Risk using VaR, Historical Simulation, Variance-Covariance and Monte Carlo Simulation, Option Greeks, Credit Risk using Sensitivity analysis, Break Even analysis, Duration/Complexity Analysis, Scenario Analysis, Stress Testing and Back Testing.
• Review possible check fraud and unauthorized withdrawals. Identify red flags related to the various fraud types for retail banking or credit card products.
• Focused in Comprehensive Capital Analysis and Review (CCAR) Reporting, Governance, Risk & Compliance (GRC) and Dodd-Frank Regulatory Reporting, including FRY 9C, FRY 14M/Q/A.
• Conduct surveillance of SEF trades across multiple asset classes (rates/FX/credit/equities /commodities)
• Responsible for generating quick excel reports using Pivot Tables, and Advanced Formulas (VLOOKUP’s, Count-ifs, Sum-ifs, Sum product, match, offset, lookup, H-lookup, if conditions) Excel Macros (recorded, modified and executed) to automate some of the testing and reporting tasks
• Involved in procurement processes including the creation of RFP, SOW, evaluation methodologies, contracts, and procurement documentation.
• Created UAT test plan (for AP & e-Banking modules) that included test approach, test security, development & execution of complex use case user acceptance test scripts, scheduling of testing efforts, defect tracking for regression, training considerations
• Developed User Manuals, presentations, and training manuals as per project specifications and timelines
• Provided status update to the Project Manager of progress made on work products and milestones achieved
• Reviewed by scrum team and BA team to improve their performance.

Environment: Agile, Windows, MS SharePoint, Oracle, Minitab, Power BI, Tableau, Power BI, BABOK, MS Office Suite (Word, Excel, Power Point, Outlook), V-Lookups. Pivot Tables. JIRA, MS Visio, TL 9000 metrics, SQL server 2012, SQL, Mercury Quality center.

Confidential

Operations Business Analyst

Responsibilities:

• Involved in Full Life Cycle Implementation of the project; including blue-print preparation, configuration, end-user training and go-live phases.
• Actively solicited analyzed, prioritized, and negotiated customer requirements from scope definition through detailed system requirements.
• Perform root cause analysis, develop solution options, and influence the organization to adopt recommended solutions.
• Track project issues, concerns, deliverables, acceptance criteria; Act as a liaison between Transportation/Operations leadership/business teams and engineering teams
• Deep dive and acquire an extensive knowledge of emerging industry practices and apply when solving business problems.
• Participate in industry and other professional networks to ensure awareness of industry standards, trends and best practice in order to strengthen organizational and technical knowledge.
• Provide analysis support on Project, New Initiatives and Strategic Decisions
• Ability to handle multiple competing priorities and projects in a fast-paced environment.
• Provide statutory Reporting to high level management and internal stake holders.
• Responsible for assigning the task to the team members, continuously monitor their timely closure.
• Was involved in finding new solutions / designing innovative methods, systems and processes.
• Good Experience working with Warehouse Management Systems (WMS) So Stocked.
• Drive LEAN efforts by leading Six-Sigma & Kaizen projects in relevant operational area.
• Involved in complete process of Order Management (Receive, Pick, Pack, Ship and Deliver)
• Hands on experience about processes involved Shopping cart, Checkout process, Promotions, inventory management.
• Responsible for overall quality of deliverable and timely processing. Point of contact for Process issues, Timely adherence, Operational issues, Project timelines etc.
• Used Digital Marketing tools to promote products on Confidential .
• Responsible for Training and development needs of the team members.
• Hands on experience about processes inventory management and ecommerce.
• Used ETL tool Informatica to integrate data from various databases.
• Support existing business resolving any issues.
• Acted as a Single Point of Contact for Cross team dependencies, Production support.
• Planned activities for the BA group and provide estimates for BA activities.
• Supported development of Project initiation, Project Charter and Project plans
• Worked in developing the wireframe and mock-ups for the prototype of the web-based portal application in MS Visio.
• Manipulate advanced Excel spreadsheets and data using intermediate to advance skill levels.
• Excellent skill in creating Unified Modeling Language (UML) standard diagrams including Use Cases, Activity Diagrams, Data flow diagrams and Sequence diagrams.
• Scheduled and led requirements gathering through JAD sections for elicitation and documentation.
• Document detailed business requires, Business rules, rating requirements, and coverage requirements.
• Conducted JAD sessions and interviewed SMEs, asking detailed functionality aspects of Business Process (BPM) and carefully updating the information to the requirements in an easily understandable format.
• Worked closely with architect team to design solution to meet business needs.
• Provided testing documents including test plan, test cases and verifications.
• Performed GAP analysis and traceability matrix to trace missed requirement and variations in the actual results (As-is) as against the expected (To-be) software product states.
• Create wireframes using Axure RP Pro based on collaboration with use cases and Visio flows.
• Assisted in issues resolution and escalation as well as patronization and tracking.

Environment: MS-Visio, MS-Office, MS-Outlook, MS-Access, So-Stocked, MS Word MS Project, SharePoint, Windows XP, SQL, RUP, UML, Rational Requisite-Pro and HTML

Confidential

Business Operations Manager

Responsibilities:

• Plan, organize, direct, control and evaluate operational process.
• Determine type of services to be offered and implement operational procedures.
• Recruit staff and oversee staff training.
• Set staff work schedules and monitor staff performance.
• Control inventory, monitor revenues and modify procedures and prices.
• Resolve customer complaints and ensure health and safety regulations are followed.
• Implementing various types of marketing activities to improve sales and store performance.
• Ensuring staff is working with smart hustle and positive energy.
• Ensuring 100% compliance is maintained with product and service at all times.
• I am responsible for cost controls, inventory control, cash control and Customer relations. I must make sure my entire crew are adhered to all standards and policies at all times.
• Responsible for Staffing, Paperwork, Cost Controls, Cash control, Food management, Work to a Schedule, Perfect Image and adherence to standards, Great Customer Service, Attendance & punctuality, Transportation to/from work, Marketing, Profitability.
• Interviewed various personnel including broker dealers and traders to understand the current process and the future requirements.
• Ensure that various appropriate infrastructure elements, including documents, periodicals, manuals, policy documents, etc. are kept up to date and are available.
• Monitoring purchasing, pricing, costing, scheduling, and forecasting.
• Monitoring customer service central at a high priority level.
• Involved in POS Point of sale systems upgrades and applications for Payment Card Industry (PCI) Compliance initiative.

Environment: Dominos Portal, MS Office Suite (Word, Excel, Power Point, Outlook),