SUMMARY

• 10+ Years of overall IT experience including 8 Years in SalesForce.com CRM Platform both as Developer and Administrator, 2+ Year of experience in Java Development. Involved in various stages of Software Development Life Cycle (SDLC) including analysis, requirement gathering, development, enhancements, testing, and maintenance of standalone object - oriented enterprise applications.
• Experienced in Administration setup like manage Users, Security Controls and Data Management.
• Expertise in developing, deploying and integrating Salesforce.com CRM solutions.
• Experience in working with salesforce.com sandbox and production environments.
• Extensive experience in designing, creating and maintaining Salesforce.com Workflow Rules, Approvals, Email Templates (HTML & Visual Force Templates).
• Worked on the designing of custom objects,custom fields, role-based page layouts, custom Tabs, custom report, report folders, report extraction to various formats, design of Visual Force Pages, Snapshots, and Dashboards.
• Experience with Zuora, Workday, Cognos.
• Proficient in dealing with functionalities related to sales cloud&service cloud, Marketing cloud, Community Cloud, Custom Cloud and Analytics Cloud.
• Experience of using declarative features like validation rules, workflows, approval process, dynamic approval process, sharing rules automation for satisfying complex business process automations.
• Proficient in dealing with the functionalities related to the Sales Cloud, Service Cloud and Marketing Cloud.
• Experience in security and sharing model,SSO, Salesforce configuration, desktop/mobile SDK integrations.
• Implemented and Integrated services for complete CPQ.
• Created Field Service Lightning Set up for multi-level service territories that represent the regions where your agents and technician can work
• Track the location and status of your product inventory, warehouses, service vehicles, and customer sites with Field Service Lightning.
• Have in depth Knowledge and understanding of CRM business processes like Forecasting, Campaign Management, Lead Management, Order Management, Account Management, and Case Management.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization, also created various profiles and configured the permissions based on the organizational hierarchy.
• Expertise in Force.com technology stack: APEX, Visual Force, SOQL, SOSL.
• Experience building new apps with the Lightning App Builder and Lightning Components.
• Installed Salesforce Apps, configured and maintained user security permissions in compliance with organizational Needs.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Experience integrating SFDC with applications like Microsoft Outlook.
• Knowledge in developing web-based applications using Java, PHP, XML, CSS, HTML, DHTML, XHTML, JavaScript and AJAX Technology.
• Proficient in developing and implementing Web service integration.
• Developed applications by using JSP, JSTL, HTML, Java Scripts, and Ajax.
• Good Knowledge of RDBMS, SQL, Microsoft Excel and Access.
• Flexible, enthusiastic and project-oriented team player with solidcommunication and leadership skills to develop creative solution for challenging client needs.
• Experience of working with diverse database platforms including Oracle, SQL server, MS Access.
• Involved in requirement gathering from the client location, knowledge transfer and setting expectations on project progress at the client end.
• Excellent communication and inter-personal skills, accustomed to working in both large and small team environments.
• A team player with a strong work ethic, a positive attitude and the ability to make the best use of individual resources.

TECHNICAL SKILLS

SALESFORCE.COM: Salesforce CRM, Salesforce Admin, Service Cloud Console, SSO, Apex language, VisualForce (Pages, Component & Controllers),Salesforce.com Data LoaderField Service Lightning (FSL), Salesforce CPQ (SteelBrick),Apttus,Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, salesforce offline Edition, Analytic Snapshots, Lightning,Case Management System, SOQL, SOSL.

SALESFORCE TOOLS/INTEGRATION TOOL: Cast Iron, Eclipse IDE, Apex Data Loader

METHODOLOGIES: MS SQL Server DBA, MS SQL Server 2008, SDLC, OOAD

PROGRAMMING LANGUAGES: Java, Apex, SQL, HTML, CSS

RDBMS: MS Access, Oracle

OPERATING SYSTEMS: Sun Solaris 8.0, Windows95/98/ XP/2000/vista, UNIX

DATABASE TOOLS: Oracle 10g/9i/8i, Enterprise Manager, Query Analyzer, SQL Server Profiler, DTS,Business intelligence Studio.

PROFESSIONAL EXPERIENCE

Confidential, Oakland, CA

Salesforce Consultant

Responsibilities:

• Played a key role in the Transformation project from Pricing Analysis to PNGs by quickly picking up the business requirements.
• Worked on ETL jobs like bulk data load, bulk data deletion and updating large amounts of existing data using tools like SQLite, Data Loader.
• Created Various Validation Rules Workflows specific to limited user groups by filtering out through their Profiles while working on Service Cloud.
• Working on Commerce Cloud solution to support Apple Pay for the web, which means our customers can offer secure, single-touch checkout.
• Took up the responsibility of increasing the code coverage of all the existing and new classes which were failing and had low test coverage and increased the code coverage of the impacted classes to more than 90%
• Lead the effort on checking the Apex Class API Version compatibility and updated the API version of Apex classes with relevant regression tests.
• Understanding on how to Create service resources and service crews that represent your field service Lightening (FSL) technicians about their skills, service territories, and availability.
• Experienced in development using SalesforceCPQ managed package.
• Designed, Developed, and deployed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application using the VS Code.
• Created new custom objects, custom fields, designed page layouts, developed Triggers, and conducted unit testing.
• Worked on Multilanguage features of SalesForce Commerce cloud
• Developed solutions on the Force.com platform, strong understanding of Apttus Contract Lifecycle Management (CLM) and ApttusConfigure Price Quote (CPQ).
• Worked on Salesforce Lightning (Lightning Design Systems, App Design and Lightning Components).
• Worked on designing and developing Lightning Community Builder and developed Lightning Components.
• Participated in the full application life cycle from technical design to development, testing, and deployment.
• Implemented Data Loader through the Command Line Interface to extract the data from database.
• Support, and maintain Salesforce.com Development by developing the presentation layer in Visual force and business logic in the Apex by creating/using the Classes, Standard Controllers, Custom Controllers and Web Services API Applications.
• Well versed with the process of detailed analysis of business and technical requirements and craving to the solution by customizing various objects of Salesforce and using other Platform based technologies like Visualforce Pages, Java Script & Apex Triggers

Environment: Saleforce.com platform,Force.com API, Field Service Lightning, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Visual Force,Salesforce.com Data Loader, Service Cloud, Security Controls, HTML, Java Script, Sandbox, Change Sets, GIT,VS Code, SQLite 3.0.

Confidential, St. Louis, MO

Salesforce Developer/Administrator

Responsibilities:

• Lead the Developmentof Some of the products like TLS Switched E-line, IDA,IDEetc.
• Troubleshoot issues and support Zuora subscription system. Coordinate with Zuora Global Support for resolution of issues
• Create page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Supportednew Salesforce/NetSuite integration and testing.
• Experience with the integrating SFDC and AppExchange partners such as CPQ/Apttus.
• Implementedand configuredField Service Lightning (FSL), Lightning Flows.
• Implementedand configuredSalesforce CPQ.
• Implement pick lists, dependent pick lists, lookups, junction objects, master detail relationships, validation and formula fields to the custom objects.
• Experience utilizing Salesforce AppExchange Packages such as DocuSign, Draw loop.
• Experienced in integration and data migration between various 3rd party systems with Salesforce such as Pardot/HubSpot.
• Working Knowledge on Sales Cloud, Service Cloud, Custom Cloud and Apex Programming on Force.com Platform.
• Worked on various scenarios of Salesforce.comAPIs like SOAP, REST.
• Designed, Developed and deployed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application using the VS Code.
• Worked on Customer Service Center on Commerce Cloud
• Created new custom objects, custom fields, designed page layouts, developed triggers and conducted unit testing.
• Adhered to the Best Practices by avoiding Governor Limitsin SOQL and SOSL statements within the custom Controllers, Extensions, and Triggers.
• Created Workflow rules, Process Builder, Visual Flows and defined related tasks, email alerts, and field updates for Business Automation.
• Experience with the integrating SFDC and AppExchange partners such as CPQ.
• Worked extensively with Salesforce.com Sales cloud sharing model, user management, workflows, assignment rules, validation rules, records, dashboards and Reports. Architected solutions to meet business needs mostly within Salesforce.com Service Cloud.
• Integrated Salesforce.com with External Applications like using SOAP/REST API based web services.
• Worked on Salesforce Lightning (Lightning Design Systems, App Design and Lightning Components).
• Worked on designing and developing Lightning Community Builder and developed Lightning Components.
• Assisting in migrating existing functionalities from Salesforce classic interface to lightning interface.
• Refactoring of code to fix the existing issues in the sequence of operations on real-time.
• Worked closely with users to understand the issues and fix them.
• Develop test classes and maintain sufficient organizational code coverage.
• Incharge for fixing deployment issues and ensure successful deployment through change sets and Force.com IDE.

Environment: Saleforce.com platform,Force.com API, Field Service Lightning, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Visual Force,Salesforce.com Data Loader, Security Controls, HTML, Java Script, Sandbox, Change Sets, VS Code.

Confidential, Deerfield, IL

Sr. Salesforce Developer

Responsibilities:

• Incharge of the complete salesforce development activities for the entire organization after the initial package deployed by Salesforce.com.
• Involve in developing visualforce pages, triggers and apex classes based on the requirements.
• Create page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Served as Solution ArchitectandLead Enterprise Administrator
• Led cross-functional content and platform development initiatives
• Projects included implementing Enterprise Territory Management and Salesforce CPQ (SteelBrick, multi-currency)
• Identifiedstrategicobjectives and priorities across organizationsand providedsolutions.
• Created new custom objects and business logic to meet specialized business needs
• Supported the Sales organization by optimizing CPQ, Zuora subscriptionpricingand HTML notification templates
• Created dashboards and customized reports related to operations, customer support, sales, marketing campaigns
• Manage integrations between Salesforce and third-party vendors such as Docusign and Pardot. Work closely with these vendors to address integration issues and build custom integrations.
• Optimized system performance, data integrity, user, security, and overall process administration
• Supported the Sales organization by optimizing CPQ, Zuora subscriptionpricingand HTML notification templates
• Implement pick lists, dependent pick lists, lookups, junction objects, master detail relationships, validation and formula fields to the custom objects, Web to case, Email to case.
• Worked on various scenarios of Salesforce.comAPIs like SOAP, REST.
• Designed, developed and deployed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application using the Eclipse IDE.
• Created new custom objects, custom fields, designed page layouts, developed triggers and conducted unit testing.
• Designed, and developed the Custom objects, validation rules, Page layouts, Custom tabs, components, VisualForce Pages to suit to the needs of the application.
• Adhered to the Best Practices by avoiding Governor Limitsin SOQL and SOSL statements within the custom Controllers, Extensions, and Triggers.
• Created Workflow rules, Process Builder, Visual Flows and defined related tasks, email alerts, and field updates for Business Automation.
• Designed Implemented and deployed the Service Cloud with various custom built Page layouts Custom tabs Custom Apps to suit to the needs of the application also created various Profiles to enable the Service Cloud specific to them.
• Worked extensively on managing Products, Categories, Product Attributes, and defining Product Visibility for Apttus CPQ package.
• Developed Apex Classes, Apex Triggers, Visual force Pages and Custom Controller classes for various functional needs in the application.
• Experience with the integrating SFDC and AppExchange partners such as CPQ/Apttus.
• Adhering to the best Practices while creating Triggers.
• Used Salesforce Automation for Territory Management and Opportunity Management.
• Worked extensively with Salesforce.com Sales cloud sharing model, user management, workflows, assignment rules, validation rules, records, dashboards and Reports. Architected solutions to meet business needs mostly within Salesforce.com Service Cloud.
• Integrated Salesforce.com with External Applications like using SOAP/REST API based web services.
• Worked on Salesforce Lightning (Lightning Design Systems, App Design and Lightning Components).
• Created and modified templates using CPQ & Author CLM . Modified profiles and permission set access as per requirement.
• Developed solutions on the Force.com platform, strong understanding of Apttus Contract Lifecycle Management (CLM) and Apttus Configure Price Quote (CPQ).
• Worked on designing and developing Lightning Community Builder and developed Lightning Components.
• Assisting in migrating existing functionalities from Salesforce classic interface to lightning interface.
• Refactoring of code to fix the existing issues in the sequence of operations on real-time.
• Worked closely with users to understand the issues and fix them.
• Develop test classes and maintain sufficient organizational code coverage.
• Worked closely with informatica and other middleware teams for fixing issues.
• Incharge for fixing deployment issues and ensure successful deployment through change sets and Force.com IDE.

Environment: Saleforce.com platform, Informatica Cloud, Service Cloud, Agile - TFS,Force.com API, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Visual Force,Salesforce.com Data Loader,CPQ,Security Controls, HTML, Java Script, Sandbox, Change Sets, Eclipse IDE Plug-in.

Confidential

Salesforce Developer

Responsibilities:

• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Migrated data from external sources and performed Insert, Delete, Upsert& Export operations on millions of records. Designed and developed Service cloud and Integration.
• Force.com developer toolkit including Apex Classes, Apex Triggers &Visualforce Pages to develop custom Business Logic. Implemented Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Designed and developed SFA based Application on Force.com platform in Salesforce.com environment with Apex programming language as backend and Visualforce Pages as user interface.
• Implemented Pick Lists, Dependent Pick Lists, Lookups, Master Detail Relationships, Validation and Formula Fields to the custom objects.
• Page Layouts, Search Layouts to Organize Fields, Custom Links, Related Lists and other components on a Record Detail.
• Implement, administer, and maintain changes to Salesforce CRM and work closely with Marketing administrators for related programs/processes (Social Studio, Pardot and Marketing Cloud/Exact Target)
• Customize Salesforce, Page layouts, Custom objects, and Lightning components.
• Worked with the Salesforce Lightning using lightning pages.
• Working Knowledge on Sales Cloud, Service Cloud, Custom Cloud and Apex Programming on Force.com Platform.
• Customized User Roles, Role Hierarchies, Profiles and Sharing settings to ensure that the protected data is available only to the authorized users.
• Extensively involved in Unit Testing using Test Methods using Force.Com utilities.
• Created Templates, Approval Processes, and Approval Page Layouts and defined Approval Actions on them to automate the processes. Created Workflow Rules and defined Related Tasks, Email Alerts and Field Updates.
• Worked with SOQL, SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database. Configured Chatter for the Users in the Organization for collaboration.
• Implemented Salesforce Service cloud and Opportunity Management (Case management, Entitlement management, Product & price book, High volume customer portal, Partner portal, Visual force sites) for business support and technical support for its channel customers.
• Implemented Data Loader through the Command Line Interface to extract the data from database.
• Extensively involved in Data Migration from three legacy systems to Salesforce.
• Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields.
• Conducted training sessions to the UAT users to use the Salesforce Knowledge application and developed a feedback custom report.
• Supported end users and helped them in getting used to the application, generated reports and saved them for further access to the users.

Environment: Salesforce.com, Force.com, Apex Classes, Apex Triggers, Apex Controllers, Visualforce Pages, Eclipse, SOQL, SOSL, Service Cloud, Sales Cloud, Rest API, Soap API, Sales Cloud, Chatter, Data Loader, Data Migration, Page layouts, Roles, Custom Objects, Pick lists, Email alerts.

Confidential, Stamford, CT

Salesforce Administrator

Responsibilities:

• Involved in the re-engineering process of the Account, Contact and Opportunity object.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked close to business user and performed the actions of support analyst in complete SDLC
• Created Formula Fields , Validation Rules , Workflow and Approvals for the flexibility and functionality of force platform application .
• Designed, developed and deployed the Custom objects , Page layouts , Custom tabs , Components.
• Worked on Lead management, opportunities, Product and price Book in Sales cloud
• Built apex classes and triggers implementing SOQL and SOSL statements within Eclipse to manage interaction with the database.
• Experience with CPQ (SteelBrick), ITSM (RemedyForce or another ticketing system, Commissions (Xactly), Marketing Automation (Pardot), ETL (Jitterbit).
• Performed the role of support engineer for the internal users and helped them in getting used to the application, generated reports and saved them for further access to the users.
• Also have experience on Service Cloud , App-exchange & Call centerapplications , in Various SFDC Implementations.
• Designed and developed Apex Classes, Controllers and Controller extensions for various functional needs in the application.
• Developed Apex Triggers for various functional needs of the application and tested code.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities and Reports
• Created new custom objects, custom fields, designed page layouts, developed triggers and conducted unit testing.
• Implemented data migration and integration between Oracle Legacy system and Salesforce CRM
• Implemented Web to case and Email to case features.
• Created auto response emails including suggested solutions for cases raised via email and web-to-case
• Used the sandbox for development, testing and code migration to the production.
• Created workflow rules and defined related tasks, email alerts, and field updates.

Environment : Saleforce.com platform, Apex Visualforce, HTML, Java Script, Apex Triggers, Workflow & Approvals, Controllers and Extensions, Custom Objects, Custom Tabs, Email Services, Force.com IDE, Sandbox, Windows XP

Confidential, Doral, FL

Salesforce Administrator

Responsibilities:

• Interacted with various business user groups to increase the user adoption for helping them use the software.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Added users, roles, public groups and implemented additional role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
• Implemented minor enhancements on standard objects like Campaigns, Leads, Accounts, Contacts, Opportunities, Quotes, Activities, Dashboards and Reports.
• Added new custom objects, assigned fields, designed page layouts, custom tabs, components, custom reports.
• Created and deployed several reports for different user profiles based on the need in the organization.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Resolved issues connected to Call Centers, usage of CTI adapters and Mobile/IOS applications.
• Managed tasks like unlocking/resetting passwords, modifying data and created ad hoc reports.
• Designed various Email templates.
• Worked extensively in customization of Sales and Service Cloud Console by embedding Visualforce pages in custom console components, highlight panel and interaction log
• Provided user support and bug fixing activities.
• Extensively involved in Unit Testing using Test Methods using Force.Com utilities.
• Participated in the training sessions provided by theSalesforce team and support end users.
• Integrated Microsoft Outlook with Salesforce CRM which syncs email, calendar, tasks and reminders.
• Installed Salesforce AppExchange Apps, configured and maintained user security permissions in compliance with organizational needs.

Environment: Salesforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Salesforce.com Data Loader, Reports, Workflow & Approvals, Sales Cloud, Mobile SDK, Service Cloud, CTI Tool Kit, IDE, Sandbox, Eclipse IDE.