SUMMARY

• Certified Scrum Master with experience in Agile Scrum Confidential culture and improving productivity within the organization.
• Experienced in Project Coordination, Project Management, Product Delivery, Business Analyst, Business Operation Management, Confidential Project delivery, Compliance Analyst and Business Improvement.
• Dedicated professional with extensive experience in satisfying Customers, Stakeholders or Product Owners.
• Solution oriented Business Analyst with solid experience and proven expertise in managing analyzing workflow processes.
• Documented success in gathering and managing requirement, evaluating projects and business needs, and implementing technological and business process and solution, Knowledge of water fall and agile methodologies.
• Solve customer requests and proactively offer ideas and insights to improve customer issues and challenges.
• Excellent communication skills, ability to diplomatically facilitate discussions and negotiations with stakeholders.

TECHNICAL SKILLS

• Communication and Project Facilitation Problem Solving and Data Analysis
• Extraordinary Communication skills Mentoring and Coaching.
• Agile Planning and Estimation Collaboration and Conflict Resolution
• Sprint Planning and Strategic Development Enforcing Scrum Practices and Values
• Removing Impediments Forecasting, Billing and Budget.
• Cost Control, Risk Management, Scheduling Quality Assurance
• Material Management, Planning Operation Management
• Customer service and Servant leadership Detail Oriented and Decision Making
• Cross - functional Operations Management Agile Community of Practice (CoP)
• JIRA Salesforce, SAP, ERP, CRM, BRM Product/Project Management.
• Time Management Documentation Skills
• Process Documentation and Improvement User Story
• , Customer/ Business Analyst Agile/Scrum Methodologies

PROFESSIONAL EXPERIENCE

Confidential

Scrum Master

Responsibilities:

• Incorporated agile scrum in the running of projects and assessments, built agile Confidential culture to help teams bring lagging projects back to schedule.
• Assisted the project Manager in Coordinating Scrum Activities daily.
• Collects data from customers, build strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company.
• Plans, implements, maintains data collection and analysis systems in support of protocol, Accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance).
• Responsible for interpreting data based on regions, managed workflow through scrum teams to ensure customers/product owner needs are meet while appropriately fulfilling risk and compliance obligations.
• Provided Recommendation for improvement based on surveys and examiners/examinees feedback to management, operations, system development and business process departments.
• Manages sprint backlogs items and tasks helped teams Remove impediments to ensure projects are completed on time.
• Effectively following and adhering to applicable Confidential policies and procedures.
• Timely and effective escalation and remediation of issues and making sound risk decisions.
• Proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
• Participated in the Small Business Loans project.

Project Manager

Confidential

Responsibilities:

• Increased volunteer contribution by 98%, by recruiting and managing volunteers (on rolling basis) to provide administrative and direct Confidential comfort care to clients.
• Develops and maintains key relationships with a team of Confidential access specialists, other Project Managers, all impacted business areas, and Confidential /clients.
• Guide team and management through continual implementing of agile scrum at the enterprise level, collaborating with other scrum masters to ensure our ways of working are consistent across teams.
• Coordinates scrum ceremonies including daily standups, reviews, retrospectives, release, planning, demos, and other scrum related meetings.
• Oriented and provided on-the-job for successful candidates.
• Generated and maintain reports to reflect volunteer hours against employee hours.
• Participated in Special projects and fund raising as the need arose.
• Manges impediments and motivates teams to focus and engage in community practices with adherence to all regulatory requirements such as CLIA, HIPPA
• Excellent communication skills with my team, Project Manager, other departments, Physicians, Confidential, other Clinic locations and other outside organizations.
• Gathering and updating project materials, completing budgeting, forecasting, project documentation, business flows, and lessons learned documents.
• Manages changes in project scope, identifies potential crises, and devises contingency plan.
• Followed up on volunteer evaluation after 90 days and 1-year in-service.
• Updated websites to maintain ongoing advertisement opportunities on two volunteer sites.
• Managed and record volunteer hours on (Kinnser) a CRM database in accordance with Joint Commission regulations.

Systems Developer

Responsibilities:

• This fast-paced NGO is always the first on the scene of disasters in the world’s hardest places, which enables our supporters respond quickly.
• I contributed to the rehabilitation of 87% of the children and their families when the typhoon hit the Philippines in 2013.

Compliance Executive

Confidential

Responsibilities:

• Audited reports registered by qualified scheme members to identify trends, anomalies, and errors on a $3M project for residential properties in Milton Keynes, which boosted the awareness of solar paneling, resulting in a predicted 85% savings in residential energy costs in the area.