SUMMARY

• Passionate Systems Administrator with several years of comprehensive experience in both Information Technology and HR core systems.
• Possesses expertise in multiple Workday modules including HCM, Compensation, Reporting, BIRT, EIB, Security, and Talent Management.
• Recognized as a highly motivated and eminently qualified professional.
• Detail - oriented, organized, with a positive attitude.
• Performs well in high-stress environments.
• Skilled in planning and prioritizing assigned tasks.
• Possesses excellent communications abilities.
• Capable of cultivating / nurturing strategic and tactical relationships.

TECHNICAL SKILLS

• Workday HCM Administration | Workday Security | Workday Reporting/Analytics & BIRT | Project Management | Business Improvements | SQL Server Database Management | SQL Server Reporting Services | SQL Server Integration Services | Toad for Confidential | VB.Net | SharePoint | XML/XSLT | Microsoft Project | Microsoft Visio | Taleo/Taleo Connect Client | Testing/QA | Workforce Analytics | Time Management | Communication | Multitasking.

PROFESSIONAL EXPERIENCE

Confidential, Monterey Park, CA

HR Systems Development Manager

Responsibilities:

Administered the Workday system and made assignments based on Workday governance work intake processes. As the subject matter expert (SME), proffered supply business and systems technical knowledge.

Workday

• Implementation
• Co-lead different workstreams for the implementation of various modules of Workday in several phases: HCM, Compensation, Talent and Performance, and Payroll.
• Worked with implementation partners and functional areas to gather requirements, review, and complete configuration workbooks for each module. Configure business processes and security.
• Developed SQL scripts to format legacy data from Infor into EIBs/iLoad for Workday consumption.
• Worked with implementation partners for the configuration of business processes and security.
• Co-lead integration workstreams for full SDLC of impacted integrations from legacy system.
• Reviewed over 500 legacy reports from multiple systems and lead the creation of a more streamlined self-service process for reporting within Workday and Workforce Analytics data mart.
• Development of test cases and test scripts and triage defects to product owners
• Administration
• Integration administration: Liaison between functional areas and IT for requirements gathering, development, and testing of internal and external integrations; configure integrations for transmission protocols, credentials, encryption; create/import private and public keys; monitor integration events and triage errors;

Conrad Cortes Page | 2 create, validate and load EIBs for all areas of Workday; migrate configurations from development/sandbox to production using object transporter.

• Security administration: Worked with Enterprise Security to configure single sign on for multiple domains/companies accessing one tenant; configured authentication policies; created/enhanced security groups and roles for both functional and integration teams; managed domain and business process security policies; managed security intake and audit requests; develop reports for security/compliance; tier 2 support for access and reporting security issues; tenant setup administrator; created migration administrator for object transporter usage
• HR/HCM Administrator: Create and maintain several organizations and hierarchy types, configure and test business processes and notifications; manage positions and requisitions; add/modify job profiles and compensation elements; manage overall data integrity.
• Report Administrator/Writer: Development and maintenance of custom reports (advanced, matrix, composite, RAS), worklets, and dashboard; review and approve of report requests within the enterprise; develop and document calculated fields; report scheduling, develop BIRT reports for Talent Management and Compensation.
• Production Support
• Impact Analysis of Workday weekly service both functional and integrations.
• Managed tier 2 support team to assist Workday intake cases within HR call center.
• Identified and tested system/process impacts as well as leveraging new functionalities for gap analysis for semiannual Workday releases.
• Conduct regression, systems and functional testing for Workday release upgrades.
• Manage project queue of all aspects of Workday and engage team members for SDLC.
• Project team member of several acquisitions to define M&A playbook.

Fieldglass

• Worked with Contingent Workforce PMO, IT and other stakeholders for the full life cycle deployment of the Fieldglass system.
• Lead the IT workstream to deploy the single sign on and the integrations between Fieldglass, Infor, and Confidential Financials.
• Part of impact analysis team for the conversion of Fieldglass contingent workers over to Workday.

Taleo

• Configured SSO for Taleo Recruiting, administration and onboarding.
• Migrated integrations hosted by Taleo (TCB) to in-house integrations (TCC) providing cost savings to eliminate vendor engagement for each modification/testing.
• Design, develop, and test integrations using Taleo’s ETL tool for integrating with Infor/Workday, Confidential Financials, and network provisioning.
• Managed Taleo administrator for regression testing of Taleo upgrades and integrations within Workflow for background checks (Accurate, HireRight).

Workforce Analytics

• Managed/developed a Workforce Analytics data mart along with consulting team to provide cross data analytics which included data from HCM, Taleo, Saba, Confidential . This eliminated the need for IT engagement for reporting and data analysis.
• Data mart was based on Microsoft’s Business Intelligence stack, which included SQL Server, SQL Integration Services, SQL Reporting Services, SQL Analysis, Performance Point and Sharepoint.
• Developed HR dashboards for executive and HR divisions.
• Developed workflow, notification services, and surveys for onboarding, NMLS ID, and voluntary termination.

Conrad Cortes Page | 3

Project Management / Protocol

• Provided the development lifecycle, provided required documentation and artifacts; created test cases and reviewed code written by peers and other developers resulting in high end quality support.
• Quickly and accurately responded to issues and incidents by providing production support.
• Verified compliance with technical best practices, standards, and policies.
• Compiled and documented business requirements; scrutinized current technology, data, and processes versus potential to create recommended solutions; wrote test scripts, documented test scenarios, and contributed to testing.
• Resolved reported issues and defects; processed standard software builds developed by software engineers.

Consulting / Team Support

• Served as an internal consultant, provided expertise on system capabilities, and provided recommendations using outstanding communications to business leaders and other partners.
• Configured business process, core HCM, and security functional areas within the Workday system.
• Served as the functional point of contact between other functional departments and IT/HR leaders to gather requirements for new configurations and triaged production breaks.
• Analyzed current processes within Workday and formulated enhancement recommendations.
• Managed project team to review Onboarding processes. Implemented provisioning solution which saved over $1M.
• Managed team for HR Shared services for administration of Taleo, Benefits, and Tier 2 call center support.

Confidential, Monterey Park, CA

Systems Engineer

Responsibilities:

• As the IT partner for the banks Human Resources and Legal division, analyzed workflow process and provided recommendations through process improvements and automation.
• IT Lead for several implementations for both in-house developed applications and SaaS implementations.
• Developed software applications for Human Resources and Payroll, including a payroll transactional application to fulfill the functional gaps within the main Payroll system to streamline the department’s payroll processes.
• Managed a team of consultants and in a lead developer role to develop the first application for the Legal department to interface with the core retail systems. The application provided the required automation to meet audit and OFAC requirements to process different subpoenas, withholding orders, and levies. This minimized the risks and penalties for all legal order requests.
• Technology project lead for several SaaS implementations which include Saba for LMS and Performance, Taleo for Recruiting, Workforce for Incentive and Compensation, and GIFTS for Confidential Responsibility.
• Gathered data requirements and provided data mapping to IT partners for the development of integrations with Infor legacy system.
• Design and develop web application for workflow processing of incentive compensation utilizing VB.Net, SQL Server, SSIS. The application imported files from several retail bank departments for compensation to review and approve for processing. An integration was built to output the required transaction data for Infor payroll consumption.