SUMMARY

• Highly motivated, passionate and result oriented agile GW business analyst with 11 + years of hands on experience in business, system and data analysis serving Fortune 500 clients.
• 7+ years in insurance industry with strong GW products experience & understanding in property and casualty insurance, workers comp, life insurance, specialty insurance and annuities.
• 5+ years in financial domain with strong functional understanding on wealth management, capital markets, financial/non - financial regulatory reporting, risk & compliance and cards/payments domains.
• Strong liaison between business units, technology, support and operations teams.
• I believe in teamwork and possess strong interpersonal cum leadership skills.
• Have worked with multi-vendor/cross functional teams.
• My key strengths are commitment, technical/analytical skills and effective communication.

Core Competencies

• GW PC, UM, CC, Cyence, DataHub and Infocenter
• Commercial & Personal Auto/Homeowners
• Requirement Gathering, Elicitation & Management
• Communication & Stakeholder Management
• SOA/ESB/MuleSoft/Integration architecture
• Process Flow Diagrams & Wireframes
• Strong SQL Knowledge and advanced Excel skills
• Trade Life Cycle & Policy Life Cycle
• Unit/System/Integration/Regression test/UAT
• Disaster Recovery (DR) planning & support
• Agile/Scrum/Kanban, PMP, Waterfall and Lean
• Problem Solving & Solutioning Skills
• Sprint Planning and User Story Grooming
• Defect Management/triage Process
• Data Mapping(S2T) & Data lineage/gap Analysis
• Data Transformation (XSD, XML, FpML & JSON)

TECHNICAL SKILLS

Requirement Documentation: BRD, FRD, Epic, Features, User Stories, Use Case Diagram, Activity Diagram & Data/Business/Process flow diagrams.

Requirement Management Tools: Jira, JIRA Align, Confluence, Bitbucket, CA Rally, JAMA, Microsoft TFS, HP QC-ALM and MS Excel.

GW Policy Center 9.0: PC Product Model, GW Advanced Product Designer, PCF files, Forms Inference Logic, Renewals, Rating Design, EdgeAPI, Quoting/Binding/Issuance process, Account/Policy/Submission/Contact entity, Configuration functions, Integrations with downstream systems.

GW Underwriting Management V144: UM Studio, UM Agent, AppReader, Email receiver, ACORD forms, Submission statuses and workflow, UM Intake process, Quoting/Binding/Issuance process, Collaboration section, Proposal section, integration with PAS (Policy Admin System)

GW Integration: Integration with GW Cyence, DataHub 9, Clarion Door, ImageRight, OpenText, Commissions, DWH systems and Lexis Nexis.

P&C Insurance: POLK, SCORE, MVR & CLUE integration, Underwriting, Rating, PLC, Specialty Insurance, Personal and Commercial Auto & Home Insurance, Workers Compensation, Commercial GL (General Liability), CPP, Farm owners Insurance, Inland marine and Property Crime Insurance

Other Guidewire & COTS products: GW Rating Management, Unqork, GW ClaimsCenter 7.0 & 9.0, Cap IQ, AgentOne, Insurity PD and AgencyPro

Capital Markets: TLC (Trade Life Cycle), FO/MO/BO functions, OTC derivatives, ETFs, FI & FX & Equity, Settlements and Trade Reconciliation.

Wealth Management: Portfolio Management/Construction, Rebalancing, UMA, IMA, SMA account types and Asset Allocation Model

Data Skills: S2T data mapping, Data Sourcing & Acquisition, Data gap analysis & mining, Data extraction & visualization and Data Quality Process

Data integration & format: Middleware architecture, ESB, RIO, FpML, FIX Messaging, SWIFT, XML, XSD, JSON & Data Transformation concepts

Database Tools & BI Tools: SQL Developer, Robomongo, Aginity WB, IBM DB2, VSAM, SumoLogic, Jenkins, Tableau & IBM Cognos

Project Management Processes: JAD/RAD/JAR sessions, Gap/SWOT/ROI analysis, UAT, Defect/Change management and CCB/Triage process

Technical: Basic UNIX shell scripting, ETL Process, MS SQL, Oracle, MySQL, COBOL & SAS Programming and Salesforce.

PROFESSIONAL EXPERIENCE

Confidential

GW Data Hub

Responsibilities:

• Worked extensively on defining product backlog, sprint backlog, writing epics and user stories, and creating user story elaboration documents; created use case diagrams, activity diagrams, data flow diagrams, context diagrams, and collaborated with architects to develop class diagrams.
• Worked on PC & UM Configuration including form templates, datasets, rules management. Lead design, implementation and administration of several functionalities related to rating, risk and coverage modifiers, policy forms, subjectivities, loss runs, risk analysis pages, underwriting worksheets, loss summary sections, proposal documents management, producer/agent integration, class codes, etc
• Liaised between business/applications owners and technology teams by conducting JAD sessions, group workshops to gather functional and nonfunctional requirements of the system. Documented as-is and to-be processes to support technical design and architecture.
• Performed extensive data analysis which includes data gap analysis, trade data mining, extraction, establishing lineage and visualization. Lead source to target data mapping effort for different reporting streams

GW Claims Center Upgrade

Responsibilities:

• Lead project scope meetings & requirements gathering/grooming sessions with business team to expand and interpret business requirements into functional and non-functional requirements. Ensured scope finalization and produced key artifacts such as process and data flow diagrams.
• Demonstrated capability to produce key requirement artifacts like BRD, FRD, Use case documents. Chaired review and sign off meetings.
• Lead the requirements for data migration approach. Effort includes understanding the field/data dependency, mapping source field to target field, configuring/building transformations, performing tests and enhancing data quality.
• Provided thought leadership to improve monitoring/alert systems to consistently meet daily reporting timelines for intraday and end of day reporting. Worked extensively in new screens, revised rating/clearance logic and other standard rules/UI changes.

Confidential

MiFID 2 Implementation

Responsibilities:

• Worked for post transparency and transaction reporting stream as part of MiFID II implementation project with a mandate to ensure compliance by Jan 3rd, 2018. Gathered business requirements using different techniques and assessed current OTC derivatives trading systems, processes, reference data, availability of key data attributes in security master/account master data repositories.
• Clearly interpreted reporting requirements (what to report vs what not) from RTS (ESMA regulation documents) into a well-organized manner using different techniques. Produced key artifacts like BRD, FRD, use case document, business rules catalog document and data mapping documents
• Worked closely with the product owner’s/business partners to gather requirements and convert them into epics and user’s stories. Documented clearly defined acceptance criteria and worked with development team to clarify functionality, resolve issues and provide feedback throughout development life cycle. Assisted in resolving defects during development (SIT and UAT testing).

Confidential

Personal Lines Application

Responsibilities:

• Supported 24/7- mission critical applications under policy administration portfolio. Lead the production support team covering incident, problem and defect management. Outlined process standards for abend resolution, RCA and data fixes.
• Lead the requirement work stream for personal lines application in services area. Subject matter expert in services area and lead enhancements for business requirements in areas like POLK, SCORE and MVR & CLUE applications.
• Lead XPATH and field analysis documentation and creating requirement traceability matrix document, test case and use case documents.
• Created User Requirement Specifications (URS) and Functional Requirement Specifications (FRS) documents. Also, created test plan, test scenarios and supported UAT. Wrote and maintained Business Requirements Documents (BRD) and Functional Requirements Documents (FRD).

Security & Fraud Investigation

Responsibilities:

• Involved in requirement analysis for major enhancements, which includes analyzing requirements proposed by the client and preparing understanding technical design documents. Involved in code review, testing reviews and conducted code walk through meetings.
• Created new COBOL modules for payment and non-mon processing. Performed extensive unit testing. Created JCL’s and PROC’s to generate files dynamically. Worked on enhancement of CICS screens to add/modify new transactions. Created NDVR packages for prod movements.
• Performed extensive impact analysis to understand and document modules affected by project change. Modified impacted JCLs, created procedures and performed integration testing. Involved in new VSAM file creation, job scheduling and prepared implementation plans.

Application Maintenance

Responsibilities:

• Supported online production environment by monitoring online screens and batch schedules. Handled incidents proactively in form of job abends, environment issues, data issues and connectivity issues. Supported multiple MQ/DB2/Server OS upgrades and migrations.
• Handled all P1 and P2 incidents are resolved within the given time frame for restoring service. Coordinated with multiple teams to resolve priority issues. Performed RCA and involved in bug fixes.