SUMMARY

• 8 years of experience in Information Technology including 6 years of experience on Salesforce CRM Platform.
• Experience in Development, Administration, Configuration, Requirements gathering, Implementation, Integration and Support of Salesforce.
• Performed a full range of activities in the SDLC like gathering requirements, reviewing and validating functional design, implementation, testing, deployment and Maintenance.
• Maintained Customer Portal and Partner Portal implementations to provide support and access for customers.
• Good experience in setting up Organization Role Hierarchies, provisioning data visibility rules by configuring Criteria and Owner - based OWD, and Apex-managed Sharing Rules.
• Strong Implementation and Integration experience using Custom objects, Triggers, Workflow Rules, Approval Process, Visualforce Pages, and Apex classes.
• Experience working within Salesforce Sales Cloud, Marketing Cloud and Service Cloud implementations.
• Good knowledge on creating Lightning Components and Lightning Applications.
• Proficient in using metadata migration tools like inbound and outbound change sets, Eclipse IDE, Ant Migration Tool, VS Code and Salesforce Extension Pack.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns, Reports and Dashboards.
• Experience in using version control tools like Git and GitHub.
• Experience in integrating SFDC with third-party applications and tools using REST and SOAP webservices.
• Worked on Process Builder and Workflow Rules to add automation to repeated tasks and processes of end users.
• Report extractions to various formats, Reporting Snapshots, Dashboards, and Email templates according to application requirements.
• Customized compact layouts and Navigation menus in the Salesforce Mobile App to meet user requirements.
• Experience with creating queues, public groups, email templates, custom, reusable Lightning Components and Applications, and Approval processes with email alerts and field updates.
• Experience working within an Agile development environment.
• Highly motivated team player with communication, presentation and interpersonal skills. Willing to work in a challenging and cross-platform environment.

TECHNICAL SKILLS

Salesforce Technologies: Salesforce CRM, Apex Classes, Apex Triggers, SOQL, SOSL, Visualforce Pages, Components, Dynamic Components, Apex Controllers (Custom, Extension), Apex Batch and Schedule Classes, Web Services, SOAP, REST, Partner WSDL, Chatter, RESTAPI, Reports, Dashboards, Analytic Snapshots, SSO, Salesforce1, Lightning Components.

Custom Integration: Outbound Messages, Workflow and Approvals, Field Updates, Reports, Custom Objects, Custom Settings, Custom Labels and Tabs, Email Services, Role Hierarchy, Dashboards, Security Controls, AppExchange Package & Custom Application and Sandbox data loading.

Programming Languages: Java/J2EE, C, C++, C#, Apex, SQL, and PL/SQL

Operating Systems: Windows NT, XP, Vista, 7, 8, Windows Server 2003/2008, Unix

Web Technologies: JavaScript, jQuery, HTML, XML, CSS, JSON, JSP, ASP.NET, SOAP, REST, Ajax, Bootstrap, Angular JS.

IDE and Tools: Eclipse, Force.com Eclipse IDE plug-in, Force.com GUI, Apex Data loader, Force.com Apex Explorer, Force.com Excel Connector, Jira, TOAD, Tableau, Salesforce CLI, VS Code, Salesforce Extension Pack

PROFESSIONAL EXPERIENCE

Confidential, Atlanta, GA

Sr. Salesforce Developer

Responsibilities:

• Worked on Lightning Experience and evaluated complete Readiness Report provided by Salesforce, using the Readiness Report to refactor and redesign solutions for Lightning Experience.
• Created Custom objects, Custom tabs, and Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules and Page layouts.
• Implemented the security model by utilizing OWD, sharing rules, Roles, profiles and permission sets, providing record-level, object-level, and field-level access for various users.
• Delivered continuous support in the areas of SFDC configuration, administration, reporting, data migration, solution design and project coordination.
• Customized and developed Apex Classes, Apex Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Worked on Sales Cloud and customized objects Accounts, Contacts, Opportunities, Products, Price Books and custom objects, implemented Web-to-Lead and custom Lead conversion.
• Worked as enhancement developer and team member, performed the roles of Salesforce.com Developer and Administrator in the organization.
• Integration of sales cloud with external information systems using SOAP API web services
• Formatted and migrated user data into Lightning Experience and implemented Salesforce Lightning (Aura) Components within the organization.
• Performed Steel brick CPQ related configuration for product setup, approval matrices, approval rules, process builders and flows.
• Implemented Quote-to-Cash solution using APTTUS CPQ . Good understanding of the Apttus CPQ .
• Developed a landing page using Visualforce.
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning app Builder and Lightning (Aura) Component features.
• Upgraded some Apps from Salesforce Classic to Lightning Experience to provide a rich user interface and better interaction of pages.
• Managed Sandbox creation and syncing with Production.
• Deployed applications from Sandbox to Production using Eclipse and Change Sets.

Environment: Saleforce.com platform, Classic, Apex Language, Lightning Experience, Lightning Aura Components, Visualforce Pages, Data Loader, HTML, CSS, JavaScript, Angular JS, Workflow and Approvals, Sales Cloud, Reports and Dashboards, Custom Objects, Custom Tabs, Email Services, Web Services, Security Controls, Sandbox data loading, VS Code with Salesforce Extension Pack.

Confidential

Sr. Salesforce Developer

Responsibilities:

• Worked on Lightning Experience and evaluated complete Readiness Report provided by Salesforce, using the Readiness Report to refactor and redesign solutions for Lightning Experience.
• Worked as enhancement developer and team member, performed the roles of Salesforce.com Developer and Administrator in the organization.
• Formatted and migrated user data into Lightning Experience and implemented Salesforce Lightning (Aura) Components within the organization.
• Developed a landing page using Visualforce.
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning app Builder and Lightning (Aura) Component features.
• Upgraded some Apps from Salesforce Classic to Lightning Experience to provide a rich user interface and better interaction of pages.
• Interacted with sales team and business analysts performing detailed analysis of business and user requirements and designed solutions by customizing various standard objects of Salesforce.com.
• Designed Visualforce pages for integration between web services and the application, allowing submission of data and visualization of the response within Salesforce.
• Involved in Data Migration Activities to handle bulk data import and export using Apex Data Loader.
• Experienced working with various App exchange products or CPQ products like Salesforce CPQ (formerly Steel Brick CPQ), IBM sterling CPQ, APPTUS.
• Worked on Standard objects such as leads, Opportunities, Accounts, Contacts, Campaigns associated with Sales Cloud
• Worked with Apex Triggers for automation process. connecting the Zuora connector for salesforce CPQ by using the global methods.
• Created and maintained the email templates to be used in the Workflows, Auto Assignment Rules and Auto Response Rules related to Lead Management module in sales cloud.
• Delivered continuous support in the areas of SFDC configuration, administration, reporting, data migration, solution design and project coordination.
• Customized and developed Apex Classes, Apex Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards.
• Created SOQL and SOSL with consideration to Governor Limits, field-level and record-level securities for data manipulation needs of the application using platform database objects.

Environment: Saleforce.com platform, Classic, Apex Language, Lightning Experience, Lightning Aura Components, Visualforce Pages, Data Loader, HTML, CSS, JavaScript, Angular JS, Workflow and Approvals, Sales Cloud, Reports and Dashboards, Custom Objects, Custom Tabs, Email Services, Web Services, Security Controls, Sandbox data loading, VS Code with Salesforce Extension Pack.

Confidential, Manhattan, NY

Sr. Salesforce Developer

Responsibilities:

• Involved in administration, development, and management of the company’s Salesforce CRM application.
• Met with various stakeholders and business personnel to perform requirements gathering and analysis. Used those findings and discoveries to build Apps and other solutions for both Salesforce Classic and Lightning Experience.
• Gathered requirements for Integration of Salesforce with legacy systems using SOAP API and outbound messaging.
• Participated in daily Scrum meetings to track progress of current Sprints and individual assignments of team members.
• Experienced in working within Marketing Cloud, managing Users, profile configurations and mobile configurations for Classic and Lightning Experience.
• Designed Technical Specification Documents based on requirements and existing systems.
• Provided visualization of data using Lightning Report Builder and Lightning Dashboard Builder.
• Worked on designing SOAP and REST API integration, providing an interface to interact with Force.com.
• Created Custom objects, Custom tabs, and Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules and Page layouts.
• Implemented the security model by utilizing OWD, sharing rules, Roles, profiles and permission sets, providing record-level, object-level, and field-level access for various users.
• Modified existing Approval Processes and created Approval Steps using email alerts and field updates.
• Worked on Campaign creation and Campaign management to be utilized by Marketing Users.
• Worked with Quotes, Proposals, Price Books and Leads.
• Automated the process of creating Leads directly from Web and Auto-Response Rules.
• Experienced in creating Lightning Aura Components and using Lightning Design System to convert existing Visualforce Pages to Lightning Components.
• Developed Formulas and Validation rules for maintaining data quality and validity.
• Managed Sandbox creation and syncing with Production.
• Deployed applications from Sandbox to Production using Eclipse and Change Sets.
• Created Many-to-Many relationships using Junction objects and implemented Roll-up Summary Fields to aggregate data from child records on the parent.
• Created Dashboards using customized Dashboard Components.

Environment: Salesforce.com, jQuery, Service Cloud, Apex JavaScript, Import Wizard, Apex, Controllers, Sharing Rules, Workflows, Visualforce, Lightning, SOAP/REST APIs, Eclipse IDE, Email Templates, Reports, Dashboards, Custom Objects, Custom Tabs, Email Services, Security Controls, Approval process.

Confidential

Salesforce Developer

Responsibilities:

• Interacted with various business team members to gather and document requirements.
• Participated in regular meetings and walkthroughs with development team members, Project Manager and Quality analyst to better understand system functionality and build solutions.
• Conducted JAD sessions with management, third-party vendors, users, and stakeholders for open and pending specification issues.
• Created Custom Objects and Custom Fields for transactional and contractual data storage.
• Designed and deployed Custom Tabs, Validation Rules, Approval Processes and Auto-Response Rules for automating business logic.
• Created page layouts and search layouts that organized fields, custom links, related lists, and other components on record details and edit pages.
• Created Workflow Rules that used related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
• Created Email Templates, Approval Processes, Approval Page Layouts and Approval Actions to automate various business processes.
• Created Reports (summary, matrix) and Dashboards with charts and graphics. Configured the Report and Dashboard folders for various User Profiles according to business requirements.
• Developed Apex Classes, Controller Classes, Apex Triggers and Visualforce Pages for various functional needs in the application using theForce.com Developer Toolkit.
• Extracted data from Salesforce.com application to external database (Oracle 10g) for use in generating large data reports using Informatica on Demand.
• Involved iodate transformation and data cleansing activities while transferring data to the external system using Informatica on Demand.
• Involved with Salesforce.com Premier Support, handling support cases with the help Salesforce.com support.

Environment: Salesforce.com (Classic) platform, Workflows, Approvals, Service Cloud, Reports, Custom-Objects, Data Loader, Apex Classes, Controllers, Triggers, Visualforce, SOQL, SOSL, Workflow & Approvals, Oracle, Java, ANT Migration Tool, Custom Reports, Dashboards.

Confidential, Charlotte, NC

Salesforce Developer

Responsibilities:

• Involved in development of new functionalities and enhancement of existing functionalities while working closely with Business Analysts and Project Manager to meet requirements outlined by the business.
• Designed and developed User Interfaces for Salesforce using tools and functionalities such as Page Layouts, Compact layouts and Visualforce (Pages and Components) with Standard Controllers, Custom Controllers and Extensions.
• Created Custom Fields, Validation Rules and Formulas, Workflows and Approval Processes.
• Created an Opportunity Owner lookup interface that provided custom user lookup functionality across Partner users using Visualforce pages.
• Created a trigger on Opportunity Line Item for checking Discount availability and other data on related Products.
• Created Workflow Rules with outbound messages to integrate with Siebel for Accounts and Contacts and with SAP for Opportunity updates using Web Services.
• Created custom Apex Web Services that handled integration between a custom Account Planning application and Force.com.
• Involved in all SDLC activities of the project, including requirements gathering and analysis, preparing solution designs and documentation, implementation, testing, and maintenance.
• Created Reports and Dashboards that provided snapshots of historical data to users with Reporting access.
• Created users, roles, public groups, role hierarchies, sharing rules to provide appropriate record-level accesses
• Involved in unit testing and writing Apex Test Classes to ensure that all Apex Triggers and Classes were covered by tests at a minimum of 75%.
• Responsible in providing regular status reports and participating in regular meetings with the client.
• Performed the role of support engineer for training of internal users on implemented functionalities and Reports.

Environment: Saleforce.com, Force.com Sites, Apex Classes and Triggers, Visualforce (Pages, Component & Controllers), page layouts, Reports and Dashboards, Custom objects, Standard objects, Formulas, Workflow Rules, Data Loader, HTML, JavaScript, CSS, Workflow, Eclipse IDE Plug-in, Windows XP Pro.

Confidential, Schaumburg, IL

UI Developer

Responsibilities:

• Developed User Interfaces for the project using HTML and CSS.
• Maintained existing UI Applications and upgraded them using CSS, jQuery, AJAX, JavaScript, JSON and HTML.
• Worked with business system analyst to understand the requirements to ensure that right set of UI modules have been built.
• Wrote application-level code to perform client-side validation using jQuery and JavaScript.
• Wrote jQuery functions while implementing various UI Screens across the entire web application (both consumer-facing as well as internal applications).
• Interacted with Java controllers (jQuery, Ajax, and JSON to write and/or read data from back-end systems).
• Maintained, enhanced and recommended solutions to best suit the business and technological needs from the UI standpoint.
• Created cross-browser compatible and standards-compliant CSS-based page layouts.
• Strong communication, analytical and interpersonal skills working within cross-functional teams.
• Worked on cross browser compatibility issues and fix the bugs pertaining to various browsers.

Environment: HTML, CSS, JavaScript, jQuery, AJAX, JSON, Adobe Photoshop.