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Sr. Salesforce Admin Resume

Edison, NJ

SUMMARY

  • Extensive experience in IT industry in Salesforce.com Development, Administration, Integrations including analysis, modeling, design, coding, testing and implementation in various business domains.
  • Experienced in software development using Object Oriented Programming.
  • Salesforce Certified Force.com Developer (401) and Certified Salesforce Administrator (201).
  • Expertise in SFDC Administrative tasks like creating Profiles, Roles, Users, Field Dependencies, Custom objects, Custom Tabs, Page Layouts, Email Services, Approvals, Workflows, Validation rules, Reports, Dashboards, security and sharing rules, Tasks and actions.
  • Expertise in developing client - specific Confidential on force.com platform using Controller, extensions, Apex, Triggers, Force.com IDE, Visual Force, S-Controls, SOQL & SOSL etc.
  • Proficient in implementing business logic and batch process in backend using Stored Procedures and Functions.
  • Developed and customized the customer and partner portal for the Salesforce.com platform.
  • Good knowledge on Apex development in creating Triggers, Apex Classes, Force.com API, Standard Controllers, Custom Controllers and Controller Extensions
  • Expertise in SFDC Development using Lightning Application, Apex Language, Visual Force Pages, Classes, Controllers, Triggers, Indexes, Locks Web Services, Components, Tabs, Apex Web services, Custom Objects, Reports, Analytic Snapshots and Dashboards, Profiles, Creating Roles, Page Layouts, Org - Wide default, Sharing rules, Work Flows.
  • Experience in managing Full sandbox, developer sandbox and Configuration-only sandbox.
  • Excellent in customizing standard Objects like Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns, Reports and Dashboards as per the application requirements
  • Good knowledge on both Service cloud and Sales Cloud.
  • Have in depth Knowledge and understanding of CRM business processes like Forecasting, Campaign Management, Lead Management, Order Management, Account Management, and Case Management.
  • Experience in Integration of Salesforce with in-house legacy ERP systems, using Apex Web services WSDL and outbound messaging.
  • Excellent coordination, inter-personal and presentation skills gained through immense involvement with diversified business and technology groups.
  • Experience with tools like Apex Data Loader, Eclipse IDE and Force.com IDE.
  • Good experience in developing Salesforce Lightning Apps, Lightning Components, Controllers and Events.
  • Good knowledge on CPQ (Configure Price Quote) process. Involved and engaged in creating a quote for customers
  • A team player with a strong work ethic, a positive attitude and the ability to make the best use of individual resources.
  • Working with different aspects of Web Services (XML, WSDL, SOAP, REST).
  • Good ability to write technical documentation, conduct presentations and training.
  • Strong understanding of business processes, excellent Communication and inter-personal skills with ability to work well in a dynamic team environment.

TECHNICAL SKILLS

SFDC Technologies: Apex, Visual Force, Force.com IDE, SOQL, SOSL, Triggers, Components, Controllers, Custom/ Standard Objects, Lightning Application, Reports, Dashboards, Analytic Snapshots, Custom Objects, Web services.

SFDC Tools: Force.com IDE, Force.com Explorer, Eclipse Plug-in, Outlook Express, Data Loader, Cloud Drop, Excel Connector, RIVA, Chatter, App Exchange.

Database: Oracle 10g/ 9i, SQL Server 2005/2008, My SQL, DB2

Programming Languages: C, C++, Java, Java/J2ee, JDBC, JSP, Servlets, Struts, SQL, PL/SQL, Apex, Visualforce

Web Technologies: HTML, CSS, Java Script, Dreamweaver and XML

Operating Systems: Windows 7/2000/NT/ XP, Sun Solaris, UNIX and MS-DOS

Servers & Other Tools: Web logic, Websphere6, Tomcat/Apache2.2, MS Office Products (Word, Excel, PowerPoint)

PROFESSIONAL EXPERIENCE

Confidential, Edison, NJ

Sr. Salesforce Admin

Responsibilities:

  • Worked on various Standard Objects including Accounts, Reports, Contacts, Events, Tasks, Dash boards.
  • Performed detailed analysis of technical and business requirements.
  • Worked closely with business partners to realize the full capabilities of Salesforce CRM.
  • Designed and deployed Validation rules, Approval Processes, Custom tabs and Auto-Response for automating business logic.
  • Build advanced reports and dashboards using joined reports, cross filters, and the new lightning dashboard builder.
  • Created various Roles, Profiles, and Page Layouts and Configured the permissions based on the hierarchy requirements of the organization.
  • Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better
  • Resolved customer complaints and offered suggestions for improvements and enhancements.
  • Designed Visual Force pages to add more flexibility and a rich look.
  • Implemented Pick lists, lookups, Master detail relationships, Dependent Pick lists, validation and formula fields to the custom objects.
  • Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects. Performed Role of Salesforce.Com, Design, Development, Administration and Operational Support.
  • Developed business documents for Salesforce.com Custom objects.
  • Creating of Lightning Application using lightning component and SLDS.
  • Developed several Custom Reports & Dashboards to better assist managers and report folder to provide report accessibility to appropriate personnel.
  • Created email templates and inbound emails using Visual Force for customers and clients.
  • Configured Sharing settings to specify the level of access the users have to each other’s data.
  • Created Workflow rules and defined email alerts, related tasks and field updates.
  • Developed Cascading Style Sheets (CSS) for creating effects in the Visual force pages.
  • Responsible for setting up Filed Level Security.
  • Developed business documents for Salesforce.com Custom objects.
  • Worked extensively with lightning process builder flows, Connect API, Chatter and quick Action
  • Developed several Custom Reports & Dashboards to better assist managers and report folder to provide report accessibility to appropriate personnel.
  • Responsible for setting up login restrictions and resetting the user passwords
  • Created modern Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
  • Implemented Data Loader for loading the data.
  • Enabled Chatter for the Organization and to effectively communicate with the users in the Organization.

Environment: Saleforce.com CRM, Force.com platform, Chatter, Apex Classes, Visual Force Pages, Custom Objects, Custom Tabs, Controllers, Email Services, Workflow & Approvals, Lightning Components, Security Controls, Reports, WSDL, Eclipse IDE, Windows, Data Loader.

Confidential

Sr. Salesforce Administrator

Responsibilities:

  • Worked as an enhancement team member and performed the roles of Salesforce.com Developer and Administrator in the organization
  • Actively involved with Business analysts, other Developers, involved in enhancement of business modules using Force.com IDE.
  • Active participation in Project Management activities such as allocation of tasks, communicating project status to all the stakeholders in a timely manner, tracking of project progression status, knowledge transfers and participate in client facing meetings.
  • Visualforce Pages for Lightning Experience, Alternates for Java Script Codes, Sharing Visualforce pages between Classic and Lightning.
  • Worked closely with Sales team and Business analysts and performed detailed analysis of Business and User requirements, designed the solution by customizing various standard objects of Work.com (SFDC).
  • Worked on various Salesforce objects like Accounts, Opportunities, Products, Reports and Dashboards.
  • Designed and developed Apex Classes, Controller Classes, Controller Extensions and Apex Triggers for various functional needs in the application.
  • Developed applications visually using custom-built Lightning components
  • Implemented Apex Data loader “Command Line Interface” to automate the data loading process for the sand box refresh activity.
  • Worked on Salesforce communities to interlink sales team directly with channel partners.
  • Designed various WebPages in Visualforce for customers to select a variety of services offered by the org and integrate them with the pricing team.
  • Maintaining Test Coverage for all the classes and triggers and supporting deployment activities.
  • Retrieved some data and its functionality from Third-Party API's and displayed within the lightning component.
  • Worked on various Work.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards.
  • Worked with Salesforce Senior architect to learn and suggest Confidential for Lightning bugs and work around
  • Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visualforce Pages to suit to the needs of the application
  • Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects
  • Used Data Loader for insert, update and bulk import or export of data from Work.com S-Objects Used it to read, extract, and load data from Comma Separated Values (CSV) files.
  • Developed web apps for desktop using Salesforce Lightning Component UI framework
  • Defined Lookup and Master-Detail relationships on the objects and created Junction Objects to establish connectivity among objects
  • Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.

Environment: Saleforce.com platform, Apex Language, Visualforce Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Lightning Components, Email Services, Security Controls, Sandbox, Eclipse IDE Plug-in, Pervasive Data Integrator, Windows XP.

Confidential

Salesforce administrator

Responsibilities:

  • Involved in workshops and discussions on gathering requirements from Business Users to understand and design their sales process
  • Experienced in SFDC development using Apex classes and Triggers, Visual Force, Force.com IDE, SOQL.
  • Develop and create customized reports and dashboards
  • Implemented various Salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Reports, and created custom objects based on Business need
  • Worked on Custom Objects and fields for transactional and contractual information
  • Worked on defining workflow rules, related tasks, email alerts, and field updates
  • Developed page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
  • Used the Apex data loader for importing the data to the Salesforce.com from MS Access Database.
  • Working with management, strategic planning & analysis staff and end-users to create and manage complex workflow rules, data validation, and triggers
  • Develop and create customized reports and dashboards
  • Worked on Salesforce lightning process builder to easily automate business processes.
  • Create and document application requirements by working together with those involved in the development of program enhancements and changes including program staff, programmers, strategic planning and analysis staff and/or outside consultants as needed
  • Manage the software testing process, which includes devising test plans, creating test cases, establishing protocols and appropriate testing environments and coordinating actual software testing
  • Experience in Migrating Leads, Accounts, Opportunities from Oracle On-Demand and transforming them as needed for generating feed files to load into Salesforce.com
  • Created Profiles, Roles based on Organization role hierarchy and Implemented Record-Level and Field-Level security and configured their sharing settings.
  • Created Reports and Dashboards as per the customer requirements.
  • Build the organization's role hierarchy by adding the Roles as per the organization structure and created custom profiles to satisfy the organization's hierarchy.
  • Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow &Approvals.
  • Configured interfaces and portal application (PRM) for lead Management so that Assurant Lead Vendor agents.
  • Keeping abreast of new Salesforce features and functionality and providing recommendations for process improvements.
  • Developed new Reports and Dash Boards to fulfill customer’s day to day operational need
  • Worked on Data Loader to upload huge volume of data and involved in data cleansing activities for bulk loads.
  • Worked on managing user groups as part of application administration and support.
  • Involved to extensive unit testing to capture issues and bugs before the code is migrated to Production.
  • Involved in monitoring the down time and support for production and events portal.

Environment: Saleforce.com platform, Apex Language, Visualforce Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug-in, Windows.

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