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Salesforce Administrator Resume

Baltimore, MD

SUMMARY

  • Salesforce Certified consultant with around 8 years of experience in Salesforce Sales Cloud and Service Cloud.
  • Have good work experience on Salesforce Classic, Salesforce Lightning, and Lightning App Builder.
  • Creating Custom Objects, Custom fields, Standard fields, Formula fields, Page layouts, Custom Tabs, Standard Tabs, Reports, Dashboard, Workflow, Process Builder and Email Templates.
  • Experienced with Salesforce CPQ applications, including product rules, price rules, and dynamic options.
  • Experienced performing data loads - ideally with Demand Tools/Data Loader/Work bench.
  • Extensive business knowledge and customization experience on various salesforce.com standard objects: objects: Leads, Accounts, Contacts, Opportunities, Reports & Dashboards.
  • Gathered information from various sources and evaluate them according to the client's need.
  • Experienced in analysing business requirements, Understanding Entity Relationship diagram and implementing them to Salesforce Custom Objects, Junction Objects, Master-Detail relationships, Look-Up relationships.
  • Experience in Administration, Configuration, Implementation and Support on Salesforce.com platform.
  • Designed custom formula fields, field dependencies, validation rules, workflow rules and approval processes for automated alerts, field updates and email generation according to application requirements.
  • Customized page layouts, search layouts, custom links, related lists and other components on a record detail and edit pages as per the business needs.
  • Worked on various Salesforce.com standard objects like Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns, Reports and Dashboards.
  • Strong knowledge on Service Cloud concepts such as Knowledge, Case Management, and Live Agent Chat.
  • Good experience in implementing Sharing rules, permission sets, Field level Security, and Record-level Security.
  • Knowledge in developing web applications using HTML, CSS, JavaScript, and JQuery.
  • Manage User accounts, Profiles, Permission sets, Roles.
  • A team player with strong work ethic, a positive attitude and ability to make the best use of individual resources. Committed to excellence, with strong problem-solving.

TECHNICAL SKILLS

Enterprise Tool Kit: Microsoft .NET Framework 3.5

Web Tools: ASP.NET, SharePoint 2010, CSS, Internet Information Services, Nunit, Fiddler.

Database: MS SQL Server 2010, MS Access, SOQL, SOSL

GUIS: MS Office 2010/2013, Visual Studio 2008

Languages: C#, C++, HTML, JavaScript, XML, Apex, Force.com, MySQL Server.

Salesforce Technologies: Salesforce CRM, Salesforce Configuration, Workflow Rules & Approval Process, Process Builder, Validation Rules, Assignment Rules, Reports, Dashboards, Sharing Rules, Chatter, Dashboards, Analytic Snapshots, Custom Objects, Custom Fields, Case Management, Test Classes, Assignment Rules, Escalation Rules, Import Wizard, Pardot, Apex Language, Apex Classes/Controllers, Apex Triggers, batch class, SOQL, SOSL, Visualforce Pages / Components, S Controls, Apex Web Services, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects, sales Cloud, Community cloud, Force.com Explorer, Apex Data Loader, Force.com Excel Connector, Force.com Platform, Lightning UI.

Scripting Languages: HTML, JavaScript, XML, CSS.

Operating Systems: Windows 10/8/7/Vista, Windows Server 2019/2016/2012

Other Tools: SharePoint 2010, G-suite, Outlook, Pardot, DocuSign

PROFESSIONAL EXPERIENCE

Salesforce Administrator

Confidential, Baltimore, MD

Responsibilities:

  • Support sales executives by addressing their tickets related to Salesforce queries.
  • Interacted with various business user groups for gathering the requirements for Salesforce
  • Implemented and documented the Business and Software Requirements.
  • Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs.
  • Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports and Dashboards
  • Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
  • Working experience with the Git version control system, and related workflows.
  • Created test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments to place final implementations.
  • Created and managed User Roles, Profiles, and Role Hierarchies, Public Groups, Security Controls and Shared Settings.
  • Defined Workflows and setup Workflow Rules, Tasks and Alerts and created Workflow Approvals.
  • Customized Applications, Page Layouts, Lookup Fields, Standard Related Lists, Tabs, and defined dependent Pick Lists.
  • Experienced with Salesforce CPQ applications, including product rules, price rules, and dynamic options.
  • Experienced performing data loads - ideally with Demand Tools/Data Loader/Work bench
Salesforce Consultant

Confidential, Chicago, IL

Responsibilities:

  • Worked on Salesforce Sales Cloud and Service Cloud.
  • Worked with Sales Rep, Executives and Business unit by addressing their related issues on Salesforce queries. integrated with various applications including ERP, Salesforce for Outlook and Map Anything.
  • Experienced in leading / project managing specific pieces of work and deliverable.
  • Created Salesforce Account for new Users and assign permission set on their profiles
  • Created Reports and Dashboards for different Profiles.
  • Setup/Install Salesforce for Outlook on user's machine.
  • Created multiple objects, opportunity record types, custom and standard fields, formula fields, validation rules and page layout
  • Created email templates and mail merge templates.
  • Created profiles, roles, permission set, public groups.
  • Created Single Sign - on certificates.
  • Check or troubleshoot salesforce for outlook calendar synch issue.
  • Worked with Developer team and IT Team to inform about the Salesforce new release.
  • Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports and Dashboards
  • Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
  • Created Record Types on Opportunities and Custom Objects
  • Created Email Templates, Workflow, Tasks, Email Alerts, Field updates and Process Builder.
  • Created test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments to place final implementations.
  • Created and managed User Roles, Profiles, and Role Hierarchies, Public Groups, Security Controls and Shared Settings.
  • Used Data Loader for insert, update, upsert and bulk import or export of data from Salesforce Objects. Used it to read, extract and load data from comma separated value (CSV) files.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Custom Component, Custom Controllers, Workflow & Approvals, Custom Objects, Custom Tabs, Page Layouts, Email Services, Security Controls, HTML, Web Services, Reports, Sandbox.

Salesforce Administrator

Confidential, Boston, MA

Responsibilities:

  • Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
  • Integrate salesforce calendar and Outlook calendar and created a lightning quick action to create and work on salesforce records form outlook.
  • Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components for use in Salesforce1 mobile platform to make Lightning Application mobile.
  • Retrieved some data and its functionality from Third - Party API's and displayed within the lightning component.
  • Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.
  • Leveraged APEX Controller to make a call for external requests to retrieve data from various API's and displayed them on to the component.
  • Minimized code in JavaScript Controllers by adding reusable functions in Helper Component.
  • Updated the APEX Controller and Helper functions regularly making the Component Context Aware as per business requirement.
  • Tested apps by appending multiple components to a Lightning Application thereby deployed Applications from Sandbox to Production.
  • Used refined global search in Lightning by developing Apex classes and Controllers.
  • Experienced using Force.com IDE for creating, modifying, testing, and deploying Force.com Applications.
  • Used SOQL and SOSL statements within Governor Limits for data manipulation needs of the application using platform database objects.
  • Maintenance of installed Managed Packages in Lightning using Apex. Experienced in using Data Migration tool called Data Loader.
  • Worked on Lightning Process builder flows, Connect API, Chatter and quick Action.
  • Built Lightning Component Tab for Salesforce 1 Navigation and Custom Applications in Lightning Experience.
  • Pardot Implementation: Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
  • Installed, Configured, and design the drip campaign and setup marketing modules in Pardot and track the website visitors using Pardot campaigns.
Salesforce Administrator

Confidential, Indianapolis, IN

Responsibilities:

  • Worked with client Confidential Stakeholders to define requirements, execution path and deliverables and sole contribution to organization
  • Managed all admin activities from user creation, user access management through permission sets, resetting passwords, implementing automation as per the requirement, with workflows, process builders, approval processes, writing formulas and validation rules to maintain the quality of the data.
  • Worked on various Salesforce.com Standard objects like Accounts, Opportunities, Leads, Campaign, Events, Tasks, Contacts, Cases, Reports and Dashboards.
  • Enhanced Apex Class and Visual Force Page to create a custom Related List, showing activities for Managed ongoing support requests and Administrative needs of users.
  • Performed Apex Callouts from salesforce to the same external system to get tracking information of an order.
  • Built unique Lightning community pages as per business needs with the Lightning Community Builder.
  • Experience in sales and service cloud implementations and customizations
  • Good experience in custom object model. Creating and customizing the fields as per business requirements
  • User Management. Creating bulk users, password reset, troubleshooting business users login issues. Setting up the security policies around user management.
  • Created various Profiles, Page Layouts, and Record Types and configured the Permissions based on the Organization hierarchy requirements.
  • Data Management using Data Loader. Import / export of data. All operations of import such as Insert, Update, Upsert operation to effectively load the data into SFDC.
  • Triggered interface events by user interactions, which includes Lightning Component framework and also involved in building Lightning Components using the framework.
  • Created workflow rules and defined related tasks, email alerts, and field updates.
  • Developed Custom Reports and Dashboards as per given requirements.
  • Wrote Custom Formula fields and Validation rules.
  • Provide the training to business users to use the application and develop their own custom reports.
Environment: Force.com IDE, Apex, Lightning components Validation Rules, Formula Fields, Data Loader, Reports and Dashboards, Workflow & Approvals.

Salesforce Admin

Confidential

Responsibilities:

  • Service Cloud Implementation: Initial enterprise wide implementation of salesforce across customer service and operations. Solution included Solution included a case management structure within the declarative and integrate key account data from the trust accounting system using informatica to enable servicing of accounts via service cloud.
  • Worked on Field Service Lightning managed package and Integrated Google Maps with Salesforce to display various Salesforce accounts, leads & opportunities on Google Map. Implemented logic to trigger events to Field service users which better assisted them during maintenance of the payment processing products offered to their customers.
  • Worked on Salesforce.com customizations using Apex (Classes, Triggers and Webservices) and Visualforce that consists of several new data integrations.
  • NPSP Implementation: Installed and set up household account model on Enterprise edition. Create custom objects and set up Entitlement and level for donor engagement.
  • Integrate form assembly and salesforce to integrate web form and salesforce for Donor capture and donation form integrate with authorize.net to accept donation through website.
  • Create approval queues, process builders and apex to achieve auto response emails to donors and automation for Donor relationship and donation capture process.
  • Create support process for Patient assistance application which includes approval queue and community cloud integration for the patient assistance approval.
  • Added Lightning Component to Lighting Pages and Record Pages. Have worked on Apex classes, Aura Lightning Component, Controller classes and Apex Triggers for various functional needs in the application.
  • Maintained and communicated system metrics to track trends in usage and data integrity. SOQL and SOSL statements within the custom controllers, extensions and triggers properly to avoid Governor Limits.
  • Added Lightning Component to Lighting Pages and Record Pages. Have worked on Apex classes, Visualforce Pages, Controller classes and Apex Triggers for various functional needs in the application. Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail.
  • Worked on Exact Target Salesforce Sales Cloud to trigger various types of Email templates for various events.
  • Worked on Automation studios and also created related Activities.
  • Built HTML Email templates using Content Builder in sales Cloud.
  • Involved in sending email alerts every week for promotions and offers from the organization.
  • Designed and configured journeys that would identify prospects interests to prepare for more personalized customer experience. Triggered emails with links and content within three areas - corporate, private banking, wealth management. Used Amp Script to track the clicks within these areas.
  • Used automation studio for performing actions such as imports, extracts and SQL query activities.
  • Worked on Migration tools Force.com IDE, Eclipse and have knowledge of Changeset migration code and configuration from the Dev sandbox to Production.
  • Was solely responsible for writing web services using REST services to get real-time data from an external SQL database to show on internal visual force and lightning pages. Created Validation Rules, Workflow Rules, Approval Process, Process Builders, Tasks, Email Alerts, Field updates and Outbound messages to manage the Workflow and Approvals.

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