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Implementation And Support Resume

SUMMARY

  • Extensive configuration knowledge & experience in Sap CRM 7.0, and Sage CRM
  • Worked on Functional challenges - supported live markets resolve their implementation issues specifically in the CRM functional domain.

PROFESSIONAL EXPERIENCE

Confidential

Implementation and support

Responsibilities:

  • Provides ongoing application support.
  • Perform testing for the newly deployed applications updates.
  • Configure Opportunities management Process.
  • Configuration of quotation and contract management process.
  • Configuration of sales call planning Process(Activity management)
  • Configured Web UI Business Roles.
  • Creating Business roles and assigning to Organization models.
  • Defining and customizing Navigation Bar profile.

Confidential

Implementation (Sales)

Responsibilities:

  • Configured opportunities Management process.
  • Configured Quotation Management Process.
  • Configured sales order Process (Sample Mgt)
  • No ranges, Groupings, Created, Partner Determination Procedure according to business requirement, status profile.
  • Involved in the CRM Base Customization.

Confidential

Implementation (Sales force Automation)

Responsibilities:

  • Requirement gathering and Preparing AS-IS Document.
  • Defining Business Blueprint document and explaining client business process.
  • Mapping Client requirement with the system and getting signoff on the same.
  • Creating fields and workflows as per discussion with the client.
  • Conducting training to users and management.
  • Supporting users if facing any system related issue during UAT.
  • After UAT signoff performing cutover activities and preparing system for live.

Confidential

Implementation

Responsibilities:

  • Requirement gathering and Preparing AS-IS Document.
  • Defining Business Blueprint document and explaining client business process.
  • Mapping Client requirement with the system and getting signoff on the same.
  • Creating fields and workflows as per discussion with the client.

Confidential

Implementation (Integrated CRM with ERP)

Responsibilities:

  • Requirement gathering and Preparing AS-IS Document.
  • Defining Business Blueprint document and explaining client business process.
  • Mapping Client requirement with the system and getting signoff on the same.
  • Creating fields and workflows as per discussion with the client.
  • Conducting training to users and management.
  • Supporting users if facing any system related issue during UAT.

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