PROFESSIONAL EXPERIENCE

Confidential

Technical Business Analyst

Responsibilities:

• The Future Core Implementation team is building the next generation of banking technology with different interfaces at Zions. As an integral organization within our Enterprise Technology & Operations team, we are responsible for a series of large projects to enhance business capabilities to deliver and sustain our growth.
• This will be involving in various parameters for creating banking solutions for our customers. Responsible for capturing the requirements from the business owners, and working closely with the product owner for To - Be process Worked on BRD, FSD, IFR documents for multiple interfaces for the Deposit accounts and DDA accounts Discussing the requirements with the peers and QA for better understanding on the Test cases, scenarios and plans
• Providing the bi-weekly sprint review and demo sessions to the business transformation manager on the accomplishments and goals for the current sprint Conducted User Acceptance Testing (UAT), unit testing and worked with QA's who built the interfaces. Responsible for Monitoring the project dashboard and providing the information to stakeholders.
• Identified and mitigated team risks and impediments (Blocking Issues, Critical Defects) daily with the testing team Involved in Scrum Meetings and Monthly Reviews meetings, and Conducted sprint retrospective and followed up on action items for continuous improvement Analyzed the requirements by comparing with different ways like Gap analysis and impact analysis Creating the Non-functional requirements for all the applications and interfaces and discussing the same with the team members on weekly based events
• Driving the success of the portal design, implementation, testing, production deployment, and post-production phases of the deposit applications. Responsible for Collecting and analyze qualitative data from bankers through creation of pointed customer questionnaires Assisting the team members with testing scenarios and test plans for the functional requirements and the technical requirements
• Worked on the Requirements Traceability matrix for high level user stories, components and come up small use cases and user functions Actively participated with the banking issues such as enrollment problems and activation codes for debit cards. (Production Support)

Environment: Azure Devops, JIRA Confluence, MS PowerPoint, MS Visio, Salesforce, SharePoint, ERP, HP ALM, ITSM, TFS, HP Load Runner and Quality Center, SDLC, MS Outlook, JIRA, UAT,

Confidential

Sr. Business Systems Analyst /Product Owner

Responsibilities:

• Apps Direct is a tool for creating electronic Annuity, Mutual Funds, and VALIC Financial Advisor applications, with electronic signature capture to eliminate many paper forms. Apps Direct can also be used with the paper authorization form instead of the signature pad.
• Apps Direct is downloaded to 4SIGHT as part of the Forms Manager suite and provide the Client Risk Preference to the investments. Besides, this tool also contributes to the Transfer/Rollovers, DCA, GPS to invest more funds in the individual, and the retirement accounts. For every transaction, we migrated the tool with the Backoffice operation to process it with successful packets. Liaised with business and functional owners during risk engineering and high - level review sessions to derive and execute action plans, meeting deadlines, and standards.
• Used MS Visio for Process Modeling and Business Process flow diagrams through ITSM Prepared test plans write test scripts and execute test scripts as the project develops. To be aware of all system changes affecting the business line. Facilitate the Scrum ceremonies such as daily stand-ups, backlog grooming, sprint planning, retrospectives, etc. Ensured all artifacts complied with corporate SDLC Policies and Guidelines.
• Followed Agile Methodology and conducted interviews with clients to analyze their data. Analyzed Ad hoc reports with daily, and weekly report generation and maintenance procedures to create requirements and deliver to work day functional requirements Articulated business and functional requirements into detailed testing scenarios and further translated them into test cases. Coordinated test case walks through.
• Multiple User Interfaces for different types of users accessing the same model and ERP, ITSM Batch validation of configuration models. Created application supporting documents including Non-Functional Requirements, User Manuals, Training Material, etc. Traced Test Cases and Functional Specifications to SSRs and BPRs using HP Quality Center. Conducted User Acceptance Testing (UAT) and worked with users and vendors who built the system.
• Monitored the project progress and radiated the information to stakeholders. Identified and mitigated team risks and impediments (Blocking Issues, Critical Defects) daily with the testing team Worked with senior project Management, Business & Release Management to understand the vision of the product, prioritize, and develop software release planning thru Team Foundation Server Transmit each and every Annuity, Mutual Funds and VFA packets thru the salesforce medium via Backoffice for further process like submissions,

Environment: MS Word, MS Excel, JIRA Confluence, MS PowerPoint, MS Visio, Salesforce, SharePoint, ERP, HP ALM, ITSM, TFS, HP Load Runner and Quality Center, SDLC, MS Outlook, JIRA, UAT, EDI, Tableau

Confidential

IT Business Systems Analyst

Responsibilities:

• TOMS and TIMS Support System was built to capture the trading and auditing using a Supply Chain Inventory Management System. The purpose of this system is to support all trading activity on the derivatives trading desk, including rates, currency, and equity derivatives by the vendors.
• Recommended and implemented a new trading strategy for our Private Equity and Hedge Fund Tail Risk Programs. Besides Assist traders in generating trading ideas based on current fundamentals as well as market sentiment.
• Perform ad hoc analysis as needed, and Responsible for entering trade tickets through Bloomberg for all new issue and secondary trades, as well as ensuring proper settlement.
• This record contained information such as invoices and information specific to the ordered discipline with root cause analysis. Besides, Strong record for delivering on IT and Non - IT projects for Mortgage Banking, including process improvement solicitation programs, and reporting requirements with primarily waterfall methodology. Developed and followed an agile project management plan (Agile Ceremonies). Facilitated SOP build requirements product backlog with cost estimates and priority.
• Conducted Scrum Daily standup, Product backlog, Sprint Planning, Sprint Review & Sprint Retrospective meetings. Communicated the progress to senior project management thru 'Burndown Charts'.
• Monitored the Quality thru metrics and mentored team thru the project management processes. Identified the stakeholder's SMEs and elicited requirements in sync with the data validation of the project.
• Monitoring ongoing business processes used by Customer Banking, Business Banking and review client feedback on the schemes Coordinated with sales staff, credit officers, traders and clients and ensured smooth functioning of banking processes Conducted workflow, process diagram, and gap analysis to derive requirements. Data Validate and revalidate the requirements and align, design them with the specific business processes and business needs. Prioritize the requirements and segregate them in terms of functional and non-functional requirements.
• Determined the team capacity (velocity) from historical data. Created Work Break down structure (user stories) and corresponding activities (tasks) regarding the payroll activities in the workday applications Prepared Business Requirement Documents (BRD) and System requirements specifications document along with Use cases.
• Good Understanding and created inbound/ outbound integrations Using Core Connector, PICOF, Workday Studio, EIB, managed business processes, Report Writing, Creating Workday Calculated Fields, Custom Reports and converted legacy data into Workday. Configured Workday community to help with documentation for various aspects like business process, posting solutions for the queries raised by the members of the supervisory organization. Analyzed and documented Sales transaction by data analysis Developed the requirem

Confidential, New Jersey, NJ

IT Business Systems Analyst/Scrum Master

Responsibilities:

• This position provides the audit database management related to system/configuration requests supported by quality monitoring, tracking, and trending to support contractual and regulatory requirements for Confidential Advantage Health Network plans and affiliates.
• The incumbent will identify and troubleshoot system issues, provide testing support, and work to enhance contract and benefit compliance in system applications. Responsible for the implementation of the Affordable Care Act (ACA) in the State of Nevada and setting up of Marketplace / Healthcare Information Exchange (HIX). Developed crucial functional requirement specifications, creating detailed use cases, and process flow diagrams to support functional specifications.
• Created BRD, FRD/FSD, and SDD for the implementation of functional areas across IF/Notifications and Languages. Facilitated Daily Scrum Meetings and Monthly Reviews meetings. Conducted sprint retrospective and followed up on action items for continuous improvement Active member for the policy review to implement the blueprint requirements for Medicaid/MMIS, Medicare, CHIP, and Tax Credits benefits per CMS guidelines. Responsible to maintain the defect log that traces back to the test cases and also to the requirements, involving Agile and Scrum methodology.
• Expertise in using Jira to document epics, user stories, risks, issues, defects. Assisted in entering and updating Issues (Epics, Stories, and Tasks) onto JIRA Agile application and worked with SAP Production site web - based claims Update the existing system with new 834 data allocation for Health Care
• Reform Health Insurance Exchange (HIX) Population with SaaS productivity application Performed Gap analysis about conversion to accommodate the ICD-10-CM and ICD-10-PCS code sets. Involved in associating ICD 10 code sets to CPT code sets and modifiers. Assisted with building the EDI 837, 835, 270/271, 276/277, 278, 820, and 834, Facets transactions processing flow from the Trading Partners to the translator.
• Actively participated in the designing of the EDI transactions using the new HIPAA 5010 version also including the use of ICD-10 codes. Interacted with the SME's to gather information about the health care enrollment, eligibility, and health care claims processing and created Use cases/FRS traced to use cases.
• Worked extensively on Gap analysis, Root Cause Analysis, and Impact analysis of issues to requirements to meet the gap and redesign of the user interface with ERP. Involved in mentoring specific projects in the application of the new SDLC based on the Agile Unified Process, especially from the project management, requirements, and architecture perspectives. Worked on many Change Requests, Parking Lot items, Action Items, Process Flow Diagrams (UML), Pain Points, and Use Cases. Responsible to maintain the defect log that traces back to the test cases and the requirements, involving Agile and Scrum methodolo

Confidential

Business Systems Analyst

Responsibilities:

• The pathway project employed by healthcare facilities with different CCM and to optimize the communities with portal prospects. Tableau and Salesforce applications are involved to design and build the portals with multifaceted. DSNP, ISNP, IESNP, and Skilled Nursing Facility provide patient care for house calls. Providers and RN developing good relationships with those facilities to understand the individual's needs. In addition to that, APC and medical staff provide primary care at their facility to make sure they are prepared for the person with all vital information.
• Responsible for two Agile Scrum teams and one Kanban team. Successfully guided three development teams through the transition from waterfall to Agile development. Coached team members on Agile processes and facilitated planning meetings and retrospectives. Maintained task board and produced daily burndown charts. Removed impediments and protected team members from interruptions and distractions to maximize productivity.
• Encouraged and implemented process improvements. Created team - building opportunities. Worked closely with Product Owners, coordinating product backlog grooming, and story estimation. Gathered functional, business, and technical requirements using individual and group meetings with the business team. Responsible for completed system documentation, researched system requirements, participated in system testing and verification for HIPAA implementation. Implemented and managed projects through Agile Scrum methodology for SDLC - covering the entire SaaS salesforce concept to production, including coaching and mentoring of the whole team. Balanced priorities with portfolio/project/product planning, 2+ year backlog, sprints, scrum meetings, prioritization, estimation, grooming, lessons learned retrospective, and continuous improvement.
• Defined, designed, and created initial specifications for the SharePoint website to be used as a project data repository for projects for existing portals. Acted as a liaison between the users and the IT development team to determine and deliver the most effective solution for development and implementation including preparing detailed business requirements documents.
• Worked with developers and production support teams closely to define requirements, prioritize issues, and address production support issues. Led JAD sessions to identify the business flows and determined whether any current or proposed systems were impacted by the EDI X12 Transaction, Facets, Code set, and Identifier aspects of HIPAA.
• Validated the following Transaction Processing: 837 (Health Care Claims or Encounters), 834, 835 (Health Care Claims Payment/Remittance), 270/271 (Eligibility Request/Response), 834 (Enrollment/Dis-enrollment to a health plan.) Ensured deliverables met general policy/standard such as Security Standard, ITSM 508 Compliance Standard, etc. Participated in driving the success of the portal design

Confidential

Associate Business Analyst (Study Project)

Responsibilities:

• The project was to upgrade the existing technology platform to enable clients to conduct transactional trade activities such as deposits, Account Balance, purchase transactions, outward remittances, and performance tracking.
• The upgraded system enables the customers and new users to access historical data and generate reports faster and more accurately.
• Collaborated with Business Stakeholders to gather correct requirements to enhance Sales place functionality. Reviewed existing process definitions and documented procedures to gain in - depth knowledge of the existing system. Facilitated JAD sessions to identify and document Business Requirements. Conducted workflow, process diagrams and GAP Analysis to derive requirements for existing systems enhancements. Used Agile modeling methodologies for modeling and documentation of software-based internet banking.
• Assisting members with banking issues such as enrollment problems and activation codes for debit cards. Screen triggered business banking accounts for red flags constituting further anti-money laundering investigation Collect and analyze qualitative data from bankers through creation of pointed customer questionnaires Created Business Requirement Document (BRD) and Functional Specification Documentation (FSD) for various features on entire application on relational database system.
• Analyzed Business Requirement and segregated them into high-level and low-level Use Cases, Activity/State diagram using Rational Rose using UML methodology for development team and business team. Developed Traceability Matrix to keep track of the Requirements, Use Cases and Test Cases. Attended bi-weekly and Ad-hoc status meetings with Project Management team on Validation update.
• Designed the look-n-feel of the application through Mock-up forms for better illustration of the application and conducted walkthroughs with business team. Extensively worked with QA Team in reviewing and designing the Test Plans, Test Scenarios and Test Cases. Conducted walkthroughs and documented and involved User Acceptance Test (UAT), provided training to users

Environment: MS Project, MS Excel, MS Access, MS Visio, ERP, SharePoint UAT, SDLC, JAD, SQL, XML, Clarity, Visual Basic, TOAD.

Confidential

IT Business Analyst

Responsibilities:

• Provide support for call center that supported online banking, bill pay, eStatements, and institution to institution transfers. In addition, with monitoring the current business processes used by the Business Banking, Consumer online banking, and PEP groups for reviewing customers for AML and KYC systems Monitors ticket requests for the IMPACT system to ensure that all activity is submitted and subsequently tracked for status and aging. Provides weekly/monthly updated and accurate reporting on ticket status.
• Acts as a consultant to leadership by recommending solutions and system enhancements for claims processing and other functions as identified. Coordinates user acceptance testing amongst Reimbursement Services staff for system logic changes and enhancements.
• Tracks testing projects expected versus actual results, and communicate testing discrepancies to the appropriate management staff. Assists with project management on projects for Reimbursement Services. Participates in platform/system evaluation activities and conversion initiatives if applicable to include requirements gathering, gap analysis, and attending meetings/demos. Reviews data, system configuration, and/or business processes for anomalies.
• Recommends and tests solution(s)/ resolution, monitors/tracks and corrects processing problem(s) / error(s) in production. Offer recommendations for the development and modification of system specifications, payment logic, and management requirements of Advantage and BHN information system in Impact. Work with System Team
• IT, and administration in defining, developing, and implementing new or modified systems and programs to help streamline/correct processes for a higher quality outcome. Support Reimbursement, and Refund Services in writing business requirements as they relate to benefit configuration.

Environment: Project, MS Excel, MS Access, MS Visio, Java XML, ITSM, SDLC, ERP, GUI, SharePoint, UAT, SDLC, JAD, Clarity, EDI, SQL Server, (Atlassian) confluence, Visual Basic