PROFESSIONAL SUMMARY:

• 3X Certified Salesforce Professional with 7+ years of experience in information technology with experience in all the phases of SDLC (Analysis, Design, Development, Administration, Testing, Implementation and Support) in various software Applications using Salesforce (CRM).
• Experience with Salesforce.com CRM technology as an Admin and Developer. Worked in various project environments like Customer Portal, E - commerce website, Healthcare.
• Worked on Configuration, Security Controls, Creating Profiles, Roles, Users, Page Layouts and Email Templates.
• Experienced Salesforce process automation like Workflow Rules, Process Builder, Flow and Approval Process.
• Implemented Security and Sharing rules at object, field, and record level for different users at different levels of Organization.
• Extensive experience in Lead and Case management using Web-to-lead, Web-to case, Email-to-case features.
• Skilled in customizing Salesforce standard objects like Accounts, Leads, Opportunities, Cases and Campaigns along with good expertise in Data Validation and Support Administration.
• Experienced in analyzing business requirements, entity relationship diagram and implementing them to salesforce custom objects, junction objects, master-detail relationships, and lookup relationships.
• Extensive experience of using declarative features like validation rules, Assignment rules, Auto-Response rules, Escalation Rules to achieve complex business requirements.
• Hands on experience on Triggers, Visual Force Pages, Apex Classes & Asynchronous Apex.
• Strong development experience in integrating salesforce with external sources by developing SOAP, RESTful Apex Web Services for inbound and outbound calls.
• Hands-on experience in using SOQL, SOSL, Workbench, Migration tools, ETL Tools, REST & SOAP API.
• Proficient in Data Migration from external applications to salesforce using Import Wizard and Data Loader Utility.
• Created Custom Lightning components using both Aura Framework and Lightning Web Components (LWC).
• Experience in web technologies including HTML, XML, CSS and JavaScript.
• Experience working with Deployment Tools like Visual studio code, Force.com IDE based on salesforce.com Sandbox environments.
• Performed IDE, Change Sets and ANT Script deployments as needed and validated the components before deployment to ensure a smooth process.
• Experience in managing releases on different platforms, Continuous Integration and Delivery Process.
• Collaboration on working in different environments and merging the code to GitHub using CI/CD and deployment tools like Azure Devops.
• Well versed with project Development Life Cycle, System Business Process Analysis, Requirements Study and Post-implementation support.
• Experienced in requirement gathering and estimating the hours of work based on the requirement from the client and maintaining the quality documents for all the work done till the end of the cycle.
• Experience working in teams in Agile Environment involving in Daily Scrum methodology and planning sessions.
• Capable of quickly learning new technologies and successfully applying them to projects and operations.

TECHNICAL SKILLS:

CRM Tools: Salesforce.com

Salesforce Technologies: Apex Classes, Apex Triggers, SOQL, SOSL, Visual Force (Pages, Components & Controllers), Apex Web Services, Workflow & Approvals, Dashboards, Reports, Analytic Snapshots, Custom Objects, Setup and

Configuration.: Salesforce Tools:

Apex Data Loader, Workbench, Web services APIs, Eclipse IDE plug-in, App: Exchange Data Loader, SOAPUI.

Languages: Apex, Java, XML, HTML, CSS, JavaScript, Aura Framework and LWC.

Methodologies: Waterfall, Iterative and Agile.

Version Control: ANT, GIT, Jenkins, Maven and Azure.

PROFESSIONAL EXPERIENCE:

Salesforce Lightning Developer

Confidential - AZ, USA

Responsibilities:

• Involved in various activities of the project, like information gathering, analyzing the information, documenting the functional and nonfunctional requirements.
• Involved in the customization of the Salesforce app using Lightning resources.
• Migrated business apps from Classic to Lightning Experience to better user interface and user interaction.
• Migrated data from external sources and performed insert, delete, upset, export operations on millions of records using data loader.
• Implemented Asynchronous Apex with Future Methods and Batch Apex.
• Worked on Integrating APIGEE and Salesforce systems using SOAP and REST API's.
• Customized Formula fields, Validation Rules, Triggers and Apex classes.
• Developed Apex classes, Triggers and Asynchronous Apex for various functional needs in the application.
• Created Custom Lightning Component to handle the responses from integration using Platform Event.
• Automated business process using automation tools like Process Builder, Screen Flow and Auto launched Flow.
• Worked on building new community and integrating Power BI reports with SF Community using LWC.
• Created Custom Lightning components using both Aura and Lightning Web Components (LWC).
• Created Lightning Components with CSS and Design Parameters that makes the Lightning component look and feel better.
• Involved in Developing, Testing and Deploying the projects in QA, UAT and PROD orgs.
• Handled deployment using Change Sets, Visual Studio IDE and ANT Migration Tool.
• Worked on implementing CI/CD Setup using Azure Devops, Salesforce DX and Visual Studio Code.
• Worked in different environments and merging the code to GitHub using CI/CD and deployment tools like

Salesforce Lightning Developer

Confidential - PA,

Responsibilities:

• Interacted with Business users for gathering requirements, analysis, and development.
• Worked on various Salesforce.com Standard Objects including Accounts, Contacts, Reports, Dashboards, Events and Tasks.
• Agile Development Methodology was followed for the implementation.
• Created many Lightning Components, Lightning Quick Actions and server-side controllers to meet the business requirements.
• Created Workflow Rules, Approval Rules, Assignment Rules, Sharing Rules and Triggers to implement the required Business Logic.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.
• Worked on SSO using both Delegated Authentication and Federated Single Sign-On Using SAML. Created custom SAML JIT Handler for the user creation.
• Worked Salesforce Communities and created Custom Login, Self-Registration and Landing pages by changing the Standard Apex controllers.
• Worked on the sObject Migration from one org to another.
• Minimized code in JavaScript Controllers by adding reusable functions in Helper Component. Updated the APEX Controller and Helper functions regularly making the Component Context Aware as per business requirement.
• Experienced in integrating external web systems with salesforce using REST and SOAP web services.
• Deployed Apex and VF pages across DEV, Test and Production instances.
• Involved in daily standup meetings, Scrum. This resulted to bring good solution to the business requirement.

Salesforce Developer

Confidential - AL

Responsibilities:

• Created Sobjects, Defined required fields, Defined relationship between custom objects & Automation.
• Worked on page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail.
• Developed Visual force Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.
• Defined Lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Developed Custom Report Types, Custom Reports (Lead Generation, Campaign, and Activity related reports), and Dashboards to meet the reporting needs of the organization.
• Performed data cleanup and/or Data migration to/from salesforce.com.
• Integrated the source with the Org, captured data from the external system and Mapped to Salesforce Objects.
• Used the sandbox for testing and deployed change sets to production after testing.
• Developed Reports & Dashboards to gather insights and configured Outbound Messages for further analysis.
• Visualized the data in Tableau to gain insights and improve customer service.
• Used SOQL&SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages (immensely customized using HTML5 and CSS3 for intuitiveness) to develop custom business logic.
• Worked on integration of two instances using Apex REST API callouts and parsed JSON responses provided by third-party systems connected via REST inside Apex classes.

Salesforce Admin/Developer

Confidential

Responsibilities:

• Interacted with various Business User Groups to gather the document requirements.
• Worked closely with Business Analysts to perform detailed analysis of business and technical requirements.
• Created and maintained the documentation for Design, Migration, Integration and Training.
• Worked with standard Salesforce.com objects like Accounts, Contacts, Leads, Cases and Opportunities.
• Created various Profiles, Roles, Page Layouts, and Record Types. Configured the Permissions based on the Organization hierarchy requirements.
• Designed and deployed Custom tabs, Custom Objects, Components, Visual Force Pages, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Customized user Roles, Role hierarchies, Profiles and Sharing settings to ensure that the protected data is available only to the authorized users.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation, and formula fields to the custom objects.
• Implemented Case Management Automation to track and solve Customer’s Issues.
• Achieved business requirements with process automation like Workflow Rules, Process Builder, Flow and Approval Process.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
• Worked with SOQL, SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.
• Developed various Batch Apex classes and scheduled those using Apex Schedulable classes on hourly basis.
• Developed and configured Dashboards Reports and Report Folders for different user profiles based on the need in the organization.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Worked on Unit testing, for the customizations and developments done during the project.
• Provided the training to the internal business users to use the application and develop their own custom reports.

Salesforce Administrator

Confidential

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the applications to match the functional needs of the organization.
• Interacted with team members to gather requirements and documented them.
• Maintained user roles, profiles, sharing rules and org security settings.
• Declarative development using Workflow Rules, Process Builder, Flows and Approval Process.
• Configured custom objects, record types, validation rules, workflows, formulas and custom buttons.
• Hands on experience on Salesforce for Customizing Reports and Dashboards for business use.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Developed Reports & Dashboards to gather insights and configured Outbound Messages for further analysis.
• Designed and deployed Custom tabs, Custom Objects, Components, Visual Force Pages, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Responsible for weekly and monthly data export, updates, and backup for the organization.
• Developed various Apex classes and Triggers to implement business logic.
• Developed Visualforce pages to replace standard layouts to provide users with enhanced features.
• Experienced in Data management, cleansing using Import Wizard, Data Loader and demand tools.
• Good knowledge on SOQL and SOSL queries in Apex.
• Experienced with different web technologies like HTML, CSS & JavaScript.
• Experience working in Agile, Scrum methodology and Waterfall model.
• Involved in integration, unit and performance testing of new application functionalities in sandboxes.
• Spent up to 60% of the time resolving end-user issues and assisting with training users.
• Worked with applications like JIRA, Zuora, SalesLoft and Tableau.