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Sr. Functional Business Analyst / Program Management Resume

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SUMMARY:

  • Hands - on result oriented Business Analyst/Functional Business Analyst experience with 12 years of proven success and conscientious problem solving. Possessed a proven track record of successfully developing and managing multi-tiered high availability enterprise solutions.
  • Experienced in Program Management & Project Management (Agile, Water Falls & RUP methodology) for project planning, coordination, communication and control and ensuring that business objectives are satisfied and project is delivered on scope, quality, budget and schedule.
  • Full SDLC experience including writing Requirements (BRD & FRD), UI design/Documents, Use Cases, Test Cases, Gap Analysis, Data Migrations, Integrations and different types of Reporting Metrics.
  • Experienced with writing Test plan, Test cases, and working experience with unit, integration, and acceptance testing.
  • Managed and deployed full life cycle (inception to Implementation) Android and IOS mobile applications for Ecommerce marketplace (UBER for Trucking - Confidential ).
  • Hands-on working experience with Airline Industry as a Functional Business Analyst and worked on both PARS & SABRE (GDS-Global Distribution System).
  • Managed and worked on Big Data/Data Science, Machine Learning and Artificial Intelligence Project
  • Conducted and participated in daily meetings and correspondence across multiple lines of business with internal business partners.
  • Experienced working with Enterprise Data Warehouse, Data Analysis, HADOOP (Big Data or Data Science), R Language (Big Data or Data Science) Artificial Intelligence and Machine Learning. Experienced working with both Informatica and Informatica Cloud, F5-Load Balancer, Capital IQ, CLIQ Data Loader, JitterBit Data Loader.
  • Developed Salesforce.com CRM functional solutions for Businesses and other enterprise applications.
  • Good Understanding and knowledge about Microsoft Dynamic CRM, very interested to work on it.
  • Managed/Used GitHub distributed version controlandsource code management(SCM) functionality for developing Applications (Android, IOS & WEB).
  • Worked with Risk management Team, Capital Finance, Security and both domestic and foreign Treasury teams to build the FATCA enterprise solutions to compliant US Government (IRS) FATCA regulation.
  • Data Migration: Migrated/validated 3.5 million+ existing customer data from old system to new transformed ERP system (built direct interface with backend system call RMS with both SAP Hybris Commerce and Salesforce CRM for real time transparency).
  • Working Experience with configuring System and Apps Security for different types of User groups based on the Roles, Profile and Territories.
  • Managed Salesforce.com CRM system performance testing activities, Apex Code reviews, API call monitoring, monthly system enhancement releases via SFDC IDE, Sandbox Management, email integration, SSO
  • Guided UAT testing activities and training functions for internal corporate users and store system user roll-out
  • Worked on Tactical and Strategic - social media roadmap creation, outlining multi system integration through Facebook, LinkedIn, Web2Leads, Twitter Feeds, Customer Preference Center Integration and SFDC Chatter
  • Authored and designed physical and virtual diagrams via VISIO for CRM Infrastructure system upgrade and server installation procedures for (ARB) architectural review board clearance
  • Performed Salesforce.com CRM application configuration, testing and evaluation to ensure quality and consistency with developed Functional Requirements.
  • Experience in Sales, Customer services, Collections, Bankruptcy and business operations, enabling and integrating enterprise applications coupled with exceptional project management and technology skills.
  • Experienced with writing User Interface (UI - Information Design, Navigation Design, Interface Design) specifications documents, including screen layouts, color palettes, typography, and user-interface elements.
  • Experienced working with Third Party Implementation Partner as collaborations for Parent Company.
  • Experienced working with legal contracts, intellectual property rights for Clients.
  • Managed different types of Vendors (offshore & Onshore) and implemented multiple Vendor Management tools (Applications, Survey Materials etc.) for multiple companies.
  • Worked with Legal, Compliance and Logistic Teams for Business at Risks, Vendor Management, Regulations and implemented different systems.
  • Experienced working with Salesforce.com Web Services API
  • Experienced working with both On shore & Off Shore development team to develop solution designs.
  • Experienced with Relational Database, Client-Server and Reporting requirements projects.
  • Managed the competing needs of multiple stakeholders
  • Integration/Working experience with ONBASE 13 Content Management/Record Management tool.
  • Working Experience Building Call Center solutions for multiple divisions/groups using Salesforce CRM with AVAYA & ShoretelSky IP Phones.

TECHNICAL SKILLS

Testing Skills: RUP, AGILE, Business Process Modeling, Use Cases, Context Diagram, UML, JAD, Requisite Pro, Rational Rose, Test Cases, TestDirector, Silk. Apex Explorer 8.0, Salesforce Data loader (13-23), Machine Learning, Data Science, Artificial Intelligence

CRM Skills: Salesforce.com (Sales Cloud, Service Cloud, Marketing Cloud), PeopleSoft, iAvenue, Oracle Fusion CRM, Siebel CRM and Siebel CRM on Demand, Smart Office, Advisory Assistance.

Technical Skills: Big Data/Data Science, Machine Learning, Artificial Intelligence, COCOA, SWIFT, Xcode, MongoDB, PARSE, FireBase (Google Inc.) MS Office, HPLM, SAP Hybris, SAP JIRA, SAP Conflunce, SAP C4C CRM, RMS (Route Management System), MS SharePoint, Windows 95/NT/2000, AS400, Visual Case, UNIX, Excel, Access, Visio, QuickBooks, FrontPage, HTML, PaintShopPro, Daybreak (ORACLE Finance), Photoshop, and development languages like Java, C++, ONBASE 13 (Content Management Tool), PARS, Visual Basic, EDI, TIBCO, Clarity (by Niku Corporation), Voltage Email Encryption System, F5-Load Balancer, GitHub, SABRE (GDS-Global Distribution System for Travel and Hotel industry)

RDBMS: SQL-Server, Oracle, SAP, SYBASE, DB1, DB2, TOAD, Eclipse, IBM Cast Iron, Informatica, Informatica Cloud, Dell Boomi, Data Migration, Hadoop Big Data.

PROFESSIONAL EXPERIENCE

Confidential

Sr. Functional Business Analyst / Program Management

Responsibilities:

  • Confidential Waters Digital Transformation project wasimplementation of the future application landscape for Confidential, helping the retail Omni channel / Multi channel vision of Confidential business to become a reality.This landscape was an integrated, state-of-the-art combination of on-premise and cloud based solutions in a mix of SAP and Salesforce (Service & Marketing Cloud) solutions. A blending of standard packages and highly customized in-house developed applications.
  • My project core responsibilities were developed/managed with multicultural and multinational high performance Business Analyst team, Development Team, Testing Team with the right blend of technical and functional knowledge.Migrate 3.5 million + customer date (both B2B & B2C) from existing systems to new transformed systems.
  • Involved in early stages of projects including all aspects of requirements gathering, analysis, validation and sign-off, as well as stakeholders mapping and management. Participated in discovery, analyze, design, implementation and testing phases of waterfall and Agile technical implementations.
  • Created existing business process flow diagrams (as was) and created future business process flow diagrams after transformation project go live. Validated and got signoff by global/national business stake holders, business solutions team, technical solutions analysts and testing leads for all project Scopes, Business Process flow diagrams, ERDs, Data Models, Gap Analysis, Test Plans/Test Cases, UI design/UI Frame works etc..Validated and helped QA team writing test cases in HP ALM testing tool. integrated HP ALM testing tool with JIRA SAP tool to increase efficiency/transparency/receive or send feedbacks to different authorized project teams in real time.
  • Responsible for leading cross-functional projects and for delivering all aspects of the project including but not limited to creating and maintaining accurate project plans, reporting, Risk and Issues Management, as well as accurate scoping ensuring adherence to quality standards reviewing project deliverables to decrease instances of scope creep.
  • Follow User-Centric approach when designing and developing products/solutions. Use of UX and Design Thinking techniques including usability surveys, feasibility/usability assessment, user research, wire framing and prototyping.
  • Defined and implemented SAP Screen Personas framework to be used globally at Nestlé across different divisions and business units.
  • Led Design Thinking workshops including user research, ideation and usability testing activities for different areas and processes including Order-to-Cash, Purchasing and Logistics.
  • Created existing business process flow diagrams as is and created future business process flow diagrams after go live. Validated and got signoff by global/national business stake holders, business solutions team, technical solutions analysts and testing leads.
  • Trained business analysts, project managers on UX best practices, Design Thinking and SAP Screen Personas, including training organization trainers and helped created training material, hands-on exercises and best practices.
  • Data Migration: Migrated/validated 3.5 million+ existing customer data from old system to new system (built direct interface with Backend system call RMS with both SAP Hybris Commerce and Salesforce CRM for real time transparency).

Environment: s: SAP Hybris 6.0 (Hybris Management Console), SAP JIRA, SAP Confluence, SalesForce CRM Service Cloud, Salesforce CRM Marketing Cloud, MS Visio, MS Project, HP ALM, C4C (SAP CRM for Sales), RMS (Route Management System), MS SQL, MS SQL Server, Verizon Soft Phones, CTI Telephones technologies, Informatica, Hadoop Big Data.

Confidential, NY

Sr. Business Analyst & Program Manager

Responsibilities:

  • Worked as a Sr. Business Analyst & Program Manager (Hybrid Agile Mythology) for Business Process design, System Design, project planning, coordination, communication and control and ensuring that business objectives are satisfied and project is delivered on scope, quality, budget and schedule.
  • Managed Confidential application configuration, end to end testing and evaluation (for SIT & UAT project Life Cycle)
  • Partnered with FireBase (Google Inc.) and PARSE (FaceFook) to build Confidential enterprise solutions
  • Developed and managed GPS, Cellular and Geo-Fencing technology to track/locate shippers and carriers in real time on Apps.
  • Worked with Data science (Big Data), Artificial Intelligence and Machine Learning technologies
  • Configured global merchant account with Confidential application for Credit Card and ACH payment processing
  • Partnered with Factoring Financial Company and integrated their API with Confidential Apps to automate the Bill of Ladings (BOL) and Invoices for both Shippers and Carriers
  • Interviewed with different types of business users to validate the business processes and industry pain point.
  • Managed and operated Confidential MVP, Pre-BETA & Post BETA applications on Android, IOS and Wed Applications among two different commercial user groups (Shippers and Carriers)
  • Configured Amazon Webservices with Confidential for content management
  • Managed/Used GitHub distributed version controlandsource code management(SCM) functionality for Confidential Applications (Android, IOS & WEB).
  • Managed and Partnered with CRM Implementation Partner for marketing/sales team and configured/mapped with Confidential Apps through its backend database.
  • Managed Development Issue List/To Do List (TRELO) during the total project Life Cycle (DUT, SIT and UAT)
  • Worked directly with various global business users to define user requirements and review requirements with decision makers group for technical teams.
  • Mentored Business Analyst Team and QA Team.
  • Configured System and Apps Security for different types of User groups based on the Roles, Profile and Territories.
  • Created Training Material & User Guide for Trainers
  • Worked with the QA Team for Test Plan Creation and Test Cases.
  • Executed/Mentored UAT, DUT, SIT Test cases and Testing Team.
  • Documented user requirements - Business Requirement Document/Functional Requirement Document, program functions, Gap Analysis/Data Dictionary for Data Migrations, Integrations, and steps required to develop or modify for various system solutions.
  • Partnering with project stakeholders to manage requirement change requests throughout the project
  • Identifies and communicates risks as well as possible solutions for the project.
  • Worked with legal contracts Agreements and intellectual property rights for Clients and Partner Companies.
  • Worked with development team to develop solution designs.
  • Worked with project team members to conduct in-depth analysis of business requirements and business processes in order to define and document possible solutions and process improvements.
  • Led and directed the work of team members as necessary.

Environment: MS Visio, JAVA, COCOA, SWIFT, Xcode, MongoDB, MS Office, Microsoft SharePoint, MS Project, PARSE, FIRE BASE, JavaScript, HTML 5, Visual Case, HP TestDirector, Informatica Cloud, ONBASE 13 (Content Management Tool), ZOHO CRM, TRELO, Email Encryption System, Obfuscate system Security for Android and IOS Apps, GitHub, Informatica Cloud, Hadoop Big Data.

Confidential, NY

Sr. Business Analyst/Project Manager

Responsibilities:

  • Worked as a Sr. Business Analyst for a Global CRM project. Communicated with different stake holders and ensured that business objectives are satisfied and project is delivered on scope, quality, budget and on schedule.
  • Managed Salesforce.com CRM application configuration, testing and evaluation (for SIT & UAT project Life Cycle)
  • Worked with Risk management Team, Capital Finance, Security and both domestic and foreign Treasury teams to build the FATCA enterprise solutions.
  • Worked with in-house development team and third party implementation partners for the full Project Life Cycle
  • Managed and Partnered with multiple Salesforce Third Party Salesforce Implementation Partners.
  • Managed Development Issue List/To Do List during the total project Life Cycle (DUT, SIT and UAT)
  • Worked directly with various global business users to define user requirements and review requirements with decision makers group for technical teams.
  • Mentored Business Analyst Team and QA Team.
  • Configured System and Apps Security for different types of User groups based on the Roles, Profile and Territories.
  • Created Training Material & User Guide for Trainers
  • Worked with the QA Team for Test Plan Creation and Test Cases.
  • Worked with Salesforce.com Web Services API
  • Implemented ETL tool and BI (Business Intelligent Tool) with Salesforce CRM and other multiple Data Sources.
  • Created SIT, DUT, UAT Planning Document and get approved from Internal/Head Office Management (Japan).
  • Executed/Mentored UAT, DUT, SIT Test cases and Testing Team.
  • Documented user requirements - Business Requirement Document/Functional Requirement Document, program functions, Gap Analysis/Data Dictionary for Data Migrations, Integrations, and steps required to develop or modify for various system solutions.
  • Partnering with project stakeholders to manage requirement change requests throughout the project
  • Identifies and communicates risks as well as possible solutions for the project.
  • Worked with legal contracts Agreements and intellectual property rights for Clients and Partner Companies.
  • Worked with development team to develop solution designs.
  • Worked with project team members to conduct in-depth analysis of business requirements and business processes in order to define and document possible solutions and process improvements.
  • Managed different types of Vendors and developed Vendor Management application in Salesforce CRM System.
  • Led and directed the work of team members as necessary.

Environment: Salesforce CRM, MS Visio, .NET, SAP, PeopleSoft, MS Office, Microsoft SharePoint, MS Project, ORACLE, Java, JavaScript, Visual Case, HP TestDirector, Informatica Colud, ONBASE 13 (Content Management Tool), Voltage Email Encryption System, F5-Load Balancer, Capital IQ, CLIQ Data Loader, JitterBit Data Loader.

Confidential, NY

Lead Business Analyst

Responsibilities:

  • Worked as a Lead Business Analyst for project stake holders coordination, communication and control and ensuring that business objectives are satisfied and project is delivered on scope, quality, budget and schedule.
  • Worked directly with various global business users to define user requirements and review requirements with decision makers group for technical teams.
  • Documented user requirements - Business Requirement Document/Functional Requirement Document, program functions, Gap Analysis/Data Dictionary for Data Migrations, Integrations, and steps required to develop or modify for various system solutions.
  • Total Users: Delivered Salesforce.com CRM 800+ users within 5 months..
  • Reporting & Analytics: Tasked by Global Sales Presidents with developing framework for real-time KPI (Key Performance Indicator) analytics and robust reporting capabilities. Lead cross-functional teams that identified and addressed reporting needs, as well as introduction of reporting roadmap and long-term vision. Introduced standard company-wide Sales KPI’s which provided up-to-date and accurate sales pipeline and forecasting information throughout the organization, along with key insights.
  • Information Management: Tasked to gather customer insights to enable the organization to strengthen the alignment of the sales organization with customer needs, improve our relationship with them, implement best practices, and improve our ability to leverage customer feedback.
  • Mentored Business Analyst Team and QA Team.
  • Worked with Salesforce.com Web Services API
  • Configured System and Apps Security for different types of User groups based on the Roles and Profile
  • Managed Salesforce.com CRM application configuration, testing and evaluation to ensure quality and consistency with developed Functional Requirements.
  • Developed Salesforce.com CRM functional solutions for other enterprise applications
  • Managed both Onshore & Offshore Development Team.
  • Partnering with project stakeholders to manage requirement change requests throughout the project
  • Identifies and communicates risks as well as possible solutions for the project.
  • Worked with legal contracts Agreements and intellectual property rights for Clients and Partner Companies.
  • Worked with development team to develop solution designs.
  • Worked with project team members to conduct in-depth analysis of business requirements and business processes in order to define and document possible solutions and process improvements.
  • Managed different types of Vendors and developed Vendor Management application in Salesforce CRM System.
  • Developed Call Center solutions for multiple groups using Salesforce CRM with AVAYA & ShoretelSky IP Phones.
  • Led and directed the work of team members as necessary.

Environment: MS Visio, MS Office, Microsoft SharePoint, MS Project, ORACLE, PaintShopPro, Java, JavaScript, Visual Case, HP TestDirector, Smart Office CRM, Advisory System CRM, Salesforce.com CRM(Sales Cloud, Service Cloud, Marketing Cloud), Apex Explorer, Salesforce Dataloader, IBM Cast Iron, Informatica Colud, ONBASE 13 (Content Management Tool).

Confidential, Jersey City, NJ

Sr. Functional Business Analyst/Project Manager

Responsibilities:

  • Worked as a Project Manager/Sr. Business Analyst for project planning, coordination, communication and control and ensuring that business objectives are satisfied and project is delivered on scope, quality, budget and schedule.
  • Worked directly with various global business users to define user requirements and review requirements with decision makers group for technical teams.
  • Documented user requirements - Business Requirement Document/Functional Requirement Document, program functions, Gap Analysis/Data Dictionary for Data Migrations, Integrations, and steps required to develop or modify for various system solutions.
  • Salesforce CRM Environments: Hands-on working experience on Salesforce.com CRM Sales Cloud, Marketing Cloud and Service Cloud Environments.
  • Total Users: Delivered Salesforce.com and new CRM principles to 3000+ users within 11 months, consolidating sales pipelines across 4 different Continents and Advisors Consulting group, while de-commissioning 2 in-house CRM systems.
  • Process Improvement: Selected by Operations Group Head to speed up long and inefficient sales processes. Led team that worked with sales and finance stakeholders to design and implement a Sales Discipline Framework. Initiative delivered a more comprehensive sales process encompassing sales planning, opportunity development, delivery and business review. Framework strengthened the alignment of our sales organization with customer needs reducing the speed to deliver customer proposals from 150 days to 45 days, and reducing 3 sales stages.
  • Change Management: Tasked by Infrastructure Head to architect all facets of Change Management process to better control sales and finance user Salesforce.com enhancement requests. Established and currently lead Change Control Board that reviews and votes on enhancement requests. Reduced number of enhancements by 100%, freeing up 2.5 days/week of System Administrators time.
  • Reporting & Analytics: Tasked by Global Sales Presidents with developing framework for real-time KPI (Key Performance Indicator) analytics and robust reporting capabilities. Lead cross-functional teams that identified and addressed reporting needs, as well as introduction of reporting roadmap and long-term vision. Introduced standard company-wide Sales KPI’s which provided up-to-date and accurate sales pipeline and forecasting information throughout the organization, along with key insights.
  • Information Management: Tasked to gather customer insights to enable the organization to strengthen the alignment of the sales organization with customer needs, improve our relationship with them, implement best practices, and improve our ability to leverage customer feedback. Led outside vendor team in successful launch of annual Pulse Check customer survey, creating a seamless feedback process for over 270 customers.
  • Managed Salesforce.com CRM application configuration, testing and evaluation to ensure quality and consistency with developed Functional Requirements.
  • Developed Salesforce.com CRM functional solutions for other enterprise applications
  • Partnering with project stakeholders to manage requirement change requests throughout the project
  • Identifies and communicates risks as well as possible solutions for the project.
  • Worked with development team to develop solution designs.
  • Worked with project team members to conduct in-depth analysis of business requirements and business processes in order to define and document possible solutions and process improvements.
  • Managed different types of Vendors and developed Vendor Management application in Salesforce CRM System.
  • Developed Call Center solutions for multiple groups using Salesforce CRM.
  • Developed Salesforce Knowledge Module (Knowledge Users and secured access contents) and Partner Portal.
  • Secures Business Requirement Document/Functional Requirement Document approvals from project stakeholders.
  • Configured System and Apps Security for different types of User groups based on the Roles and Profiles.
  • Worked with legal contracts Agreements and intellectual property rights for both Client and End Users.
  • Led and directed the work of team members as necessary.
  • Responsible for coordinating support/development of applications within Confidential CRM/PRM/ERP Systems portfolio.
  • Assessed and managed project scope, identified the impact of the proposed solutions, managed and communicated requirements and related information, and served as a critical liaison between the client business stakeholders and other project team members.
  • Analyzed business processes and workflows with the objective of process documentation and/or providing recommendations for process improvement
  • Wrote Use Cases and Test Cases and executed.

Environment: iAvenue CRM, MS Visio, MS Office, Microsoft SharePoint, MS Project, SYBASE, ORACLE, PaintShopPro, Java, JavaScript, Visual Case, HP TestDirector, Salesforce.com CRM(Sales Cloud, Service Cloud, Marketing Cloud), Apex Explorer, Salesforce Dataloader.

Confidential, Jersey City, NJ

Sr. Business Analyst/Functional Business Analyst

Responsibilities:

  • Worked as a Sr. Business Analyst for project planning, coordination, communication and control and ensuring that business objectives are satisfied and project is delivered on scope, quality, budget and schedule.
  • Worked directly with the business users to define requirements for technical teams.
  • Partnered with project stakeholders to manage requirement change requests throughout the project
  • Identified and communicated risks as well as possible solutions
  • Performed Salesforce.com CRM application configuration, testing and evaluation to ensure quality and consistency with developed Functional Requirements.
  • Developed Salesforce.com CRM functional solutions for other enterprise applications.
  • Worked with development team to develop solution designs.
  • Worked with project team members to conduct in-depth analysis of business requirements and business processes in order to define and document possible solutions and process improvements.
  • Documented user requirements - BRD/FRD, program functions, and steps required to develop or modify computer programs.
  • Reviewed, analyzed, and evaluated business systems and user needs and formulates systems to parallel overall business strategies.
  • Configured System and Apps Security for different types of User groups based on the Roles and Profiles.
  • Developed Call Center solutions for multiple groups using Salesforce CRM.
  • Managed different types of Vendors and developed Vendor Management application in Salesforce CRM System.
  • Developed Salesforce Knowledge Module (Knowledge Users and secured access contents) and Partner Portal.
  • Secured Business Requirement Document/Functional Requirement Document approvals from project stakeholders
  • Worked with Compliance and Logistic Teams for Business at Risks, Vendor Management, Regulations and implemented system.
  • Led and directed the work of team members as necessary.
  • Worked for coordinating support/development of applications within Confidential CRM/PRM/ERP Systems portfolio.
  • Worked with legal contracts Agreements and intellectual property rights for different Partner Companies.
  • Assessed and managed project scope, identified the impact of the proposed solutions, managed and communicated requirements and related information, and served as a critical liaison between the client business stakeholders and other project team members.
  • Analyzed business processes and workflows with the objective of process documentation and/or providing recommendations for process improvement
  • Wrote Use Cases and Test Cases and executed.
  • Provided support related to reporting, metrics, and other techniques to measure the success of the solution and future areas of opportunity for clients.
  • Analyzed the client’s business requirements and provide options and recommendations on how best to meet those needs
  • Developed and maintained strong partnerships with numerous business groups
  • Provided input to project plan, risk assessment, and manage tasks to project schedule
  • Communicated relevant issues to the product development team.
  • Worked with the project team to determine appropriate test plans, deployment plans and supports the product Participates in the Quality Inspection process for all requirements

Environment: .NET, MS Office, MS Visio, MS Project, Microsoft SharePoint, PARS, SYBASE, ORACLE, SAP, Oracle E-Business Suite, PaintShopPro, Java, J2EE, JavaScript, Visual Case, HP TestDirector, Salesforce.com CRM(Sales Cloud, Service Cloud, Marketing Cloud), Apex Explorer 8.0, Salesforce Dataloader.

Confidential

Project Manager

Responsibilities:

  • Assist clients and project team members by conducting in-depth analysis of business requirements and business processes in order to define and document possible solutions and process improvements.
  • Reviews, analyzes, and evaluates business systems and user needs.
  • Formulates systems to parallel overall business strategies.
  • Writes detailed description of user needs, program functions, and steps required to develop or modify computer programs.
  • Works under general supervision; typically reports to a project leader or manager.
  • Performs a variety of complicated tasks.
  • Configured the in-house build reservation system (AOP) with both PARS & SABRE (GDS-Global Distribution System).
  • Lead and direct the work of others.
  • Performed a wide degree of creativity and latitude for different tasks.
  • Worked with production team to implement User Interface and create enhancements to optimize user experience.
  • Helped create interactive prototypes and User Interface specifications, including screen layouts, color palettes, typography, and user-interface elements.
  • Responsible for coordinating support/development of applications within the AOP Systems portfolio.
  • Work directly with the Business Area to define requirements, the development staff (including contractors) and other groups within IS.
  • Assesses and helps manage project scope, identifies the impact of the proposed solutions, manages and communicates requirements and related information, and serves as a critical liaison between the client business stakeholders and other project team members.
  • Communicates effectively on the Business Analyst area of expertise and adapts the message appropriately to meet the audience needs and style.
  • Understands and analyzes business processes and workflows with the objective of process documentation and/or providing recommendations for process improvement
  • Recognizes and accounts for the business process impact of issues in other disciplines (such as technology or user experience).
  • Demonstrates proven experience in a variety of analysis and requirements gathering techniques (e.g. workshops, work sessions, interviews, research, Gap analysis etc.).
  • Worked with writing and testing Use Cases and Test Cases.
  • Provide support related to reporting, metrics, and other techniques to measure the success of the solution and future areas of opportunity for clients.
  • Manage client expectations, facilitate communication and contribute to client satisfaction of implementation.
  • Transfers knowledge to clients, projects and discipline to team members and peers.
  • Created test plans and test cases based on business requirements.
  • Communicate relevant issues to the product development team.
  • Consistently looks for ways that the client can improve their current processes

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