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Senior Software Engineer Resume

Washington, DC

SUMMARY:

Overall 8+ years of professional IT experience in various salesforce implementations covering Sales Cloud, Service Cloud, Chatter & App - exchange applications. Creating Custom Objects, Tabs, Custom Apps, Page Layouts, Data Mapping, Cleansing, Data Export and Imports, Application Support, Security Administration, Maintenance, and User Security Management, Creating Reports, Dashboards, Analytic Snapshots, Visual Force Pages,SOQL,SOSL, Data migration. Having knowledge on Salesforce Service cloud like, Case Management, Solution Management using Assignment Rules, Auto Response Rules and Escalation Rules. Expert in customizing and implementing with Validation Rules, Workflows Rules, Process Builder, Approval process, Record Types, Assignment/Sharing Rules, Reports and Dashboards. Expertise in Apex to implement the complex business logic within Governor Limits and Test Class Framework and Debug Apex scripts using Debug Logs and System Log Console to Catch Exceptions.

TECHNICAL SKILLS:

Salesforce.com: SFDC Eclipse Plug-ins, Force.com IDE for Eclipse, Apex deployment Tools

Languages: Apex, C#, Java,ASP.Net, C, C++

Web Development: HTML,XML, XHTML,DHTML, CSS, and JavaScript

WORK EXPERIENCE:

Confidential, Washington, DC

Senior Software Engineer

Responsibilities:

  • Developed Configurable custom side bar visualforce areas which pulls data from custom metadatypes.
  • Implemented pay.gov payment services for customer vechile registration process.
  • Developed some of the drag and drop signature features for internal users.
  • Implemented regisrtation process for all customers using lightning themes.
  • Developed a web-to-lead functionality to vertrue.com site which directs leads toSalesforceCRM.
  • Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements Implemented customer and partner communities by accommodating all required sharing settings, custom bootstrap pages by following compliance activities.
  • Designed, developed, tested and deployed custom salesforce applications using apex classes, controller classes, batch apex and apex triggers for various functional needs in the application.
  • Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend and visual force pages binding SOSL and SOQL limit sso as user interface
  • Proficient in change management process and maintained integrity across various sandboxes and prod systems.

Confidential, Seattle, WA

Senior Software Developer

Responsibilities:

  • Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
  • Experience in implementing the business requirements using Oracle Siebel CRM tool
  • Involved in Implementation and Design of Cases and Issue with Order Management and Product Return module.
  • Implemented Email-to-Case, Web-to-Case to enter generated cases to Case Object..
  • Developed workflow rules, tasks, emails and alerts to track customer related tasks and activities.
  • Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard.
  • Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application
  • Used field level security along with page layout to manage the visibility and accessibility of fields for different profiles.
  • Involved in the Data Transformation and Data Cleansing activities while transferring the data to the external system using Informatics on Demand.
  • Good experience working on Migration from Siebel CRM to Salesforce.
  • Migrated data from external sources and performed insert, delete, upsert, export operations on millions of records.
  • Customized User Roles, Role hierarchies, Profiles and Sharing settings to ensure that the protected data is available only to the authorized users
  • Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
  • Provided post-implementation support to assist end users in creating reports, dashboards and certain Administration tasks including creating and maintaining user profiles and privileges.
  • Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail.
  • Designed and developed User Interfaces for Salesforce users as per requirements.

Confidential, Memphis, TN

Salesforce Developer

Responsibilities:

  • Designed and developed User Interfaces for Salesforce users as per requirements.
  • Developed Custom Objects, Custom Reports and configured Analytical snapshots to dump the data into on a regular basis for sales, performance and lead generation statics
  • Customized Salesforce.com Fields, Page Layouts, Record Types, Queues, and Profiles and make the same changes in test and production boxes
  • Coordinate with the test team and provide the application flow demo before the test team start Testing.
  • Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
  • Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC).
  • Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects
  • Designed various Web Pages in Visualforce for capturing various customer inquiries and Implemented logic for migrating cases to different queues based on the type of customer inquiry.
  • Performed Data Migration from home grown legacy system to Salesforce CRM.
  • Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard.
  • Created Visualforce Email Templates, Mail Merges and also automated Email Process to send installation instructions to new and existing customers.

Confidential

Software Engineer

Responsibilities:

  • Managing multiple users based on their Roles & Profiles
  • Designed and developed the bill display module.
  • Managed enhancement and issue logs, and participated in executing necessary development to address requests.
  • Development of User Interface using Servlet, JavaScript.
  • Responsible for database design.
  • Involved in Development of JUnit test cases for the various modules.
  • Managing multiple users based on their Roles & Profiles
  • Implemented Session objects for maintaining the status of a particular user.
  • Incorporated JavaScript for front-end validation of the user information.
  • Worked on Sales and Service module
  • Developed JDBC components for data retrieval from the database.

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