SUMMARY

• Well rounded in matrix projects with experience coordinating, assisting project program management offices, managing or coordinating operations and daily functions for projects involving up to 150+ employees.
• 12+ years of experience leading teams of 4 - 150 staff members. Managed 22+ projects ranging from $300K-$15M in budget. 500+ hours of presenting and training on a wide variety of subjects including Life & Annuity IT Systems, teamwork, project management, Lean Six Sigma, and Medicare Plans for Beneficiaries.
• Managed 5 long term international projects as Professional Services consulting manager, and also assigned as instructor for Deloitte Touché, Anderson Consulting, and Keane Associates Managers.
• Recognized by clients and peers as a model project and team contributor, with proven ability to coordinate project tasks, coach and mentor colleagues, build project plans; manage costs; perform risk based assessments; improve process work flows, control activities on the critical path, and off the critical path by diplomatically preventing scope creep.
• Demonstrated strengths include communication, coordination, negotiation, presentation, leadership, coaching, measuring risk for contingency plans, measuring quality, and problem solving skills.
• 15+ additional years as a service-oriented Mainframe Commercial IT Systems Application Developer within Banking, Insurance - Life, Group Health, Property & Casualty Systems, and Manufacturing Engineering. Maintains a strong work ethic, driven to perform with excellence in order to acquire advanced expertise and provide superior value to clients and colleagues.

TECHNICAL SKILLS

• Microsoft WordMicrosoft ExcelMicrosoft ProjectMicrosoft VisioSiebelLotus Notes
• Microsoft AccessMicrosoft OutlookMicrosoft PowerPointMicrosoft CRMAccountingGL (AP AR PR)

PROFESSIONAL EXPERIENCE

Confidential

Project Leader - Technical Engineer

Responsibilities:

• Increased R7 Telecom Unit installation delivery by 2 man teams 400% - from 1/day to 4/day. The MOP improvements served to increase revenue generation and reduce expenses by similar factors.
• Increased Shelter Telecom Site installation delivery by 2 man teams 100% - from 1 every 2 days to 1/each day, with similar impact on revenue/expense performance.
• Revised supply chain management process impacting the acquisition, warehousing and provisioning of teams with equipment needed to perform MOP specifications for the type of site being serviced. In rural settings, improvement in providing the right installation equipment for the type of site, consistently on time, re-organizing use of work tools, and refining techniques for handling extremely difficult aspects of shelter installation, consistently reduced time onsite by 30% and reduced wasted travel expense by 20%. In the metropolis installations, like Manhattan, Philadelphia and Chicago, the increase in time and expense savings easily doubled.
• I worked with two other vendors, from Colorado & Rhode Island respectively, to coordinate and deliver MOP improvements to 14 two-man teams, which in turn realized a 100% increase in initial team counts varying from 4-7 teams due to attrition. This was a residual benefit to Sprint and sub-contract vendors due to effective training also delivering skill confidence, and better pay performance across the nation.

Program Management Planning Consultant

Confidential, New York

Responsibilities:

• Manage and provide Transformational Insourcing resources specifically identified to meet the company’s needs.
• Coordinate all project related implementation of CAI custom tools and service mechanisms for leveraging existing CAI IT infrastructure, technical knowledge and consulting expertise to up-skill existing client employee base.
• Transformational Insourcing is a proven process capable of reducing a company’s overall IT costs by 30%, increase speed to market with new initiatives, stabilize business operations, and leverage an IT department to better serve the business objectives.

Confidential

Project Leader, Coordinator and Business Analyst

Responsibilities:

• Outlined a Lean Six Sigma - Define, Measure, Analyze, Improve & Control (DMAIC) protocol to executive management.
• Recommended a Kaizen prototype be engaged as a 30 day proof of concept for a set of three different operational teams chosen by management.
• As Noridian does not have any Six Sigma PMO, I emphasized the importance of establishing a company champion to sponsor developing Lean Six Sigma potential, to introduce the existing Practice Management Office to LSS concepts, and demonstrate the benefits of LSS to an Enterprise wide implementation.
• Was personally scheduled to run the prototype but the project was postponed and ultimately shelved for funding constraints.

Confidential

Project Leader, Coordinator and Business Analyst

Responsibilities:

• Service provider of Lean Six Sigma, and PMBOK disciplines to projects and business analysis assignments, with emphasis on “measurement, performance, and improvement’ and stream lining operational implementations.
• Adapted to various International markets to deliver Project Management & IT Leadership disciplines. Experience providing Product Development, Service Development, or Application Development within Information Technologies.
• Builds training solution sets for large-scale audiences. Maintains polished management reporting and technical process writing styles. Microsoft Excel Professional with years of in depth experience with Back Office & Sales Support teams.

Business Development

Confidential

Responsibilities:

• Provide specialty services, supporting Project Management, Project Coordination, or Business Systems Analysis roles. Project Management experience, skills and tools consistently came forward to help clients improve work schedules, work flow, share techniques and tactical experience to help colleagues on the team to do more.
• Clients included Call Centers, Housing & Urban Development (HUD), REO Recovery Services, FEDEX Ground; Sales Support Systems development for insurance agents and brokers, Business Development for Aetna, United Health Group, Anthem; and Microsoft Office Products support via temporary agencies like Ranstaad, Kelly, or Account Temps.

Business Systems Analyst/Technical Writer

Confidential

Responsibilities:

• Research and capture Current State operations for 5 separate energy companies to be acquired and consolidated by Energy East Corporation of Albany NY. Produce Functional Process and Training Manuals for the IT Department in advance of staff that had not yet been recruited for the new company.
• Analysis covered the comprehensive process detail, of each independent energy company to be acquired. Immediate problems centered focus on Bill Print and Mailing Services needing to consolidate 11million new customers. My objective was revised to create a singular strategic blue print to be used in a phased delivery of a completely reengineered set of Bill Print/Mail Service operations. Connecticut companies acquired included Connecticut Natural Gas (CNG) Southern Connecticut Natural Gas.

Confidential Hartford, CT

Supervisor

Responsibilities:

• Employed as Programmer analyst; promoted to senior analyst after two years, and supervisor in fourth year with the company.
• Business systems involved Casualty Property Insurance (SAFARI), profit/loss, profit/expense, and management reporting systems.