OBJECTIVE

• To continue utilizing my 20+ years of Project Management, sales management and leadership experience to create and strengthen strategic relationships
• Expand client bases and ensure low turnover rates for existing clients while implementing the technology solutions which result in improved operating efficiency,

PROFESSIONAL EXPERIENCE

Confidential

Director/Implementation

Responsibilities:

• Interfacing with both existing clients and prospects to allow them to achieve the maximum value offered through the software product
• Implementing software and business improvements for a cutting edge, proactive online identity protection company
• Streamlining the core product to increase marketability and functionality
• Working closely with the CEO to identify product deficiencies, create a detailed project charter, project plan, risk assessment model and SOW needed to eliminate weakness
• Interfacing with the design, development and QA team to prioritize, create and test product enhancements and oversee QA regressive testing process
• Delivering a viable and successful end product which is currently being offered across multiple platforms

Confidential

Director/Delivery Services

Responsibilities:

• Leading implementation teams of Business Analysts, Technical Analysts and Software Developers to deliver Enterprise wide Claims Processing, Utilization Management and Case Management solutions for cutting edge Healthcare companies
• Successfully working to manage and grow business relationships both internally and with new Healthcare industry strategic partners and clients
• Creating or altering existing business processes to ensure scalability and maximum levels of efficiency within an organizational structure that has seen 100 + % growth over the last year
• Gaining consensus among key stakeholders within the organization to identify areas of inefficiency and creating solutions which both streamline processes and maximize the value of the existing talent pool within the company
• Using Agile Project Management methods for implementing solutions with clients and partners that that engage the company for 7 and 8 figure projects which usually have a 6 to 18 month project life cycle
• Working to retain clients already in Production by identifying and scoping problem areas within the software that require enhancements or defect resolution and then working with the Product, IT, PMO and Engineering teams to deliver the necessary upgrades

Confidential

Project Manager

Responsibilities:

• Successfully performing as the Project Manager on the very first production Go - Live event and client rollout of our flagship Claims Processing Software, Quantum Choice
• Concurrently managing the entire agile based implementation process for complex Healthcare Payers. Includes discovery, requirements documentation EDI, data conversion, configuration, custom development, systems integration, UAT and production use
• Achieving a 100% retention rate during my tenure as a Project Manager
• ed recognition as a ‘significant contributor’ in winning an 8 figure federal contract
• Negotiating mutually acceptable agreements between Plexis and client decision makers to foster conflict resolution and create long term partnerships
• Creating Project Plans, Issue Action Logs, Risk Assessments, Executive Summaries, Change Requests and financial tracking spreadsheets for variance analysis
• Communicating project needs to Project Sponsors, system users and other stakeholders.
• Prioritizing resource allocation for a team of business analysts, designers and QA staff
• Utilizing business development skills to explain implementation processes to prospect decision makers and obtain new business
• Forming strategic partnerships with 3rd party vendors for outsourcing necessary functions which are not within the core competency of the company
• Managing and negotiating contracts to define the scope of work with new clients
• Enabling our clients to effectively manage the healthcare needs for more than 3,000,000 members in 5 countries

Confidential

Project Manager

Responsibilities:

• Responsible for bringing large Provider Organizations (Federally Qualified Healthcare Centers with 14 sites) live on Practice Management, EHR and document mgmt. software
• Creating Project Plans and managing client needs regarding installation,, requirements documentation, custom development, UAT and final production deployment.
• Performing Project Management functions for an established Healthcare company with over 2,000 customers and improving the quality, response time and consistency of patient care
• Offering solutions for all levels within the Healthcare vertical market, including Payer, Independent Physician’s Associations (IPA), clinics, providers and billing services
• Customizing solutions for clinics with both Fee for Service and Managed Care contracts. Addressing the separate needs of Finance, IT, Clinical Services and 3rd party vendors
• Facilitating effective internal workflow and teamwork. Streamlining communication between the programming, support, and sales departments at 3 locations in the US and India
• Conducting detailed product demonstrations to aid the sales team and increase market share, resulting in a 450% increase in product customer base
• Selecting team members, delegating action items, coordinating activities, revising processes and managing project related casework for a team of 10 people

Confidential

Recruiter

Responsibilities:

• Extensive qualifying and marketing of currently employed Directors of Nursing and Nursing Home Administrators to potential Healthcare employers
• Facilitating the introductions, interviews and career placements of talented individuals with medical facilities that gain by hiring these candidates

Confidential

Sales Manager

Responsibilities:

• Solely responsible for creating and managing new business/follow on sales for an established, highly successful software company specializing in CRM (Customer Relationship Management)
• Consistently surpassing assigned sales quotas. Achieved 113% of plan in 2001, followed by 122% of plan in 2002. Did this at a time of market contraction within customer’s industry.
• Selling products and services to high-level decision makers at prospect companies, including company Presidents, VP’s of Sales/Marketing and IT Directors.
• Traveling frequently and extensively throughout my tenure as Sales Manager to sell and promote company products and services
• Maintaining a 97% retention rate for existing customers.
• Consulting with prospects on areas of potential modification to the core product and systems integration projects between the proposed solution and the customer’s ERP system.
• Participating in quality assurance regressive testing.

Confidential

Regional Sales Manager

Responsibilities:

• Managing all new business development and customer retention for several manufacturing software and scientific instrumentation products in 15 states
• Traveling 45% of time in the territory to increase sales in an under-developed region, which saw a 60% revenue/margin increase during my tenure at Datapaq.
• Improving production, decreasing rework, and lowering costs for Fortune 500 manufacturing companies. Customers include General Motors, Ford, Acme Brick, Raytheon, Coors, etc.
• Educating customers to enable them to operate the equipment and software necessary to improve their production processes and comply with ISO 9000/QS 9000 requirements

Confidential

Sales/Marketing Trainer

Responsibilities:

• Teaching telecommunications industry sales skills, developing product knowledge and assisting in the management for a 12 member sales department. Sales skills include prospecting, qualifying, proposal writing and closing new business.
• Sharing management responsibility with Regional Sales Directors, including sales strategy, analysis of actual vs. expected performance and corrective action to ensure goal completion.
• Achieving promotion to this position after one year as a sales representative.