SUMMARY:

• A highly motivated and ambitious individual able to give timely and accurate advice, guidance, support and training to team members and individuals.
• Possessing excellent management skills and having ability to work with minimum supervision.
• Enterprise Systems Management thought leader and practitioner with an emphasis on availability, performance and stability of instrumentation rolled up to Business - relevant Dashboard.
• Experienced in all phases of solution delivery including strategy, requirements analysis, architecture, engineering and design, testing, implementation and support. Strong track record of successful solutions.
• Technical skills with team-building background as well as strong knowledge and hands-on skills with many leading products, technologies and best practices.
• SiteScope Agentless Monitoring Application v11.24
• Business Process Monitor (BPM) and Real User Monitor (RUM)
• Diagnostics
• Service Manager (Ticketing System) v9.32
• BSM Integration Adapter to integrate 3rd party products (SCOM, Oracle OEM, xMatters,Dotcom) and Confidential products NNMi, Service Manager
• Network Node Manager (NNMi 9.22) and iSPI Performance Metrics
• Network Automation v9.22
• Operations Manager (Agent based monitoring system) for UNIX v9.14
• Operation Orchestration v9
• Nagios
• RAMS
• XMatters (Alarmpoint)
• Splunk
• Scripting: Vugen and QTP

TECHNICAL SKILLS:

Red Hat

Enterprise Linux

Solaris

AIX

Windows

PROFESSIONAL EXPERIENCE:

Confidential, Fort Lauderdale, FL

Consultant

Responsibilities:

• Integration and configuration with 3rd party application software like SCOM, Oracle OEM, DotCom and Dynatrace.
• Instability of accessing BSM virtual IP address.
• OMi event customization.
• Stream based and Topology based event correlation.
• Design and creating of API to extract event matrix externally.
• Improved stability of BSM platform.
• Modeling and instrumentation of new application into BSM framework.
• Implemented best practice standard as per recommendation of Confidential .
• Planning and review of BSM architecture.
• Service Health Reporter to give performance analysis on OMi events.
• Load Balancer configuration.
• Introduced complex filters and recreated notification rules.
• Implemented stream based event correlation rules.
• Events correlated and removed 50% of unwanted non actionable events from OMi browser.
• Integrated OMi with SCOP, Oracle OEM, NNMi, Dotcom, Dynatrace and in-house monitoring tools.
• Integrated it with BMC ticketing system.
• Dashboard views customization.
• Created automation to restart BSM application during windows monthly patching.

Confidential, Johns Creek, GA

Sr. Analyst Enterprise Monitoring

Responsibilities:

• Architecture, design and end to end integration with Service Manager ticketing system.
• Implemented best practices to improve stability of Confidential 's SiteScope, BSM and NNMi resulted in alarm and storm reduction of events.
• POC of Network Automation and its integration with NNMi.
• Involved in technical discussion to design and deployment of Network Automation application into Macy's network.
• Part of Architecture and Design group for BSM and uCMDB upgrade.
• Share the knowledge and facilitate training to other members in the team.
• Administration of Operation Manager 9.
• Team Leader to work with independent contractor and internal team for complete and end to end execution of the project.
• Service Manager is now in production and currently focusing on improving reliability and implementing best practices.

Confidential, San Francisco, CA

BTO Architect

Responsibilities:

• Ensure that all components of the technical architecture were properly patched and integrated.
• This setup is used for pre-sales demo, simulate customer's environment and for POC testing.
• Manage and Implement customer on site projects.
• Automate implementation of monitoring using uCMDB, SiteScope and Operation Orchestration products.
• Confidential 's Application Performance Management (BAC Version 9.12) is installed on a single server Linux architecture with MSSQL Database in a cloud environment.
• A script is developed using Vugen's Mobile protocol and periodically executed from different BPM locations. The response time and performance of the application was measured and shown on the dashboard view.
• Upgrade was done and documented in the staging environment.
• Upgraded the production BSM environment consisting of 2 GW and 2 DP servers and upgraded associated component such as RUM, OMI, SystemHealth.
• Enable BSM/OMi integration with Sitescope to forward events from Sitescope to BSM.
• Implemented Confidential 's best practice solutions to improve overall performance of the application.
• Standardized Sitescope's event and alert templates.
• Fine tuned and correlated number of events received from BPM and Sitescope.
• Install uCMDB 9.05 application in the Windows environment and enable discovery of Windows, UNIX, Database and Network nodes.
• Model and create template based view for mission critical applications.
• Associate the nodes based on data center location.
• Enable uCMDB and BSM integration to imports applications related CI's into RTSM.
• Create myBSM dashboard based on applications.
• Enable End user monitoring (Using BPM) and infrastructure monitoring (Using Sitescope)

Confidential, San Francisco, CA

Consultant eBusiness Production Operation

Responsibilities:

• Production support for monitoring infrastructure.
• Complete re-designing of monitoring and notification of infrastructure devices and applications using Confidential BAC and Sitescope.
• Automation of repeated process using SiteScope monitors.
• Automation of daily infrastructure health check and transaction performance reports.
• Instrument and enable monitoring of new financial application into BAC framework.
• Configure and create GOMEZ scripts and reports. Provide analysis to application team performance of sites using BAC and GOMEZ.
• Architecture and POC of BSM 9.10 setup.

Confidential, Cupertino, CA

Technical Engineer

Responsibilities:

• Provide technical consulting to assist customer in proactive problem resolution.
• Diagnosing and resolving software problems or conflicts
• Troubleshooting software programs and making suggestions for their improvement
• Customizing software application when necessary
• Suggest improvements and upgrades to software application
• Provide high quality customer satisfaction
• Work well in team environment
• Identify recurrent problems and help users resolve them
• Enable application data processing failover.
• Implementation System Health to monitor the BAC infrastructure.
• 10 Sitescopes with failover HA mode installed across all geographic locations.
• 20 Business Process monitor and 6 Discovery probe installed across all locations.
• In order to have full cycle of deployment, installed 3 different architectures of BAC (Production, Development and QA)
• Integration with Operation for UNIX, Service Center and Alarmpoint.
• Collect user, functional and technical requirements from Application stakeholders.
• Create functional script for End to End application monitoring using Vugen or QTP.
• Instrumented new application using BPM and SiteScope monitors and created dashboard view for the application team.
• SLA configuration using CI's from SiteScope and BPM.
• Perform BAC/ uCMDB performance tuning and optimization as per Confidential 's best practices.
• Carefully designed and selected hardware on VM environment as per Confidential ’s hardware recommendation. It was a two server configuration enabled in application failover mode and iSPI configured on the third server configured to collect performance data from the active NNMi server.
• Design and migrated legacy NNM 7.5x on Solaris Platform to NNMi 8.13 on Linux platform.
• Integration with LDAP and enabling a default guest roll for all users.
• Enabled Application failover mode for full hardware redundancy.
• Implementing Confidential 's best practice configuration.
• Fine tuning and stabilizing discovery results
• Integrated Performance Management tool with NNMi
• Integration of NNMi with OVO and uCMDB.
• Automated maintenance through monitors created on SiteScope.

Confidential, Parsippany, New Jersey

Engineer S/W applications in OSS/NMS Division

Responsibilities:

• Installation and implementation of NNM in distributed geographical locations.
• Enabled extended topology with Active Problem Analyzer for polling devices.
• Fine tuned ET filters to limit polling of the critical network devices.
• Defining map filter based on the networking needs and customizing maps based on geological placement of the networking device. Partitioned the ovw internet submap.
• Define discovery, map, topology and unmanaged interface filters.
• Restrict the netmon and ET discovery using netmon and bridge no discover file.
• Securing Dynamic Views and Network presenter.
• Defined problem diagnosis.
• Fine tuned registrations file as per the requirements.
• Understand Tier II needs and developed customization to support those needs.
• Syslog integration with NNM.
• Fine tune Active Problem Analyzer
• Enabled extended topology discovery of HSRP supporting devices.
• Defining event correlation and forwarding correlated events to ticketing system.
• Troubleshooting and maintenance of the NNM server.
• Integrating NNM with RAMS system.
• Opening an enhancement request for the defects/problems observed in the s/w.
• Enabled integration of Route Analytics Management System RAMS with NNM system.
• Updated the NNM with the latest patch and applied hot fixes to resolve critical problem observed in the software.
• Customized and fine tuned the application as per the requirement.