CAREER SUMMARY:
An established, performance driven IT management professional with over 20 years of hands - on experience in managing and delivering business and critical Information Technology solutions in various industries including the judicial circuit, ecommerce, software development, and finance. Effective leadership in IT process management, operational efficiency, disaster recovery, multisite IT operation, and driven to foster improvements in operations and processes.
TECHNICAL SKILLS:
IT Proficiencies: Active Directory, Windows 2012 Server, Windows 10, Terminal Server, Microsoft Exchange Server, enterprise storage, DFS, Clustering, WSUS, Group policy, Microsoft SQL, high availability solutions, VMware, Microsoft Office 2013, Microsoft IIS, Netware 3.x/4.x,TCP/IP, hardware and software RAID systems, ARCserv, Backupexec, HP Server hardware, Firewalls, McAfee Antivirus, Symantec Antivirus, VOIP Phone systems, HP switches PC/Server hardware installation, configuration, and troubleshooting, CAT 5e, fiber optic installation, testing, and troubleshooting. Experienced with Cisco, Juniper, Avaya, Watchguard
EXPERIENCE:
Confidential
Director of Information Technology
Responsibilities:
- Develop the IT and development technology roadmap and design the technology architecture for Clerk services
- Direct daily operations of the Information Technology department by analyzing workflow priorities, standards, and various project deadlines
- Develop and direct software system testing and validation procedures, programming, network support, and documentation
- Communicate vision, roadmap, development status and other material to stakeholder departments
- Oversee a $2.5 million annual budget for the County Clerk of Courts
- Achieved Criminal Justice Information Services (CJIS) Security
- Perform budgeting, forecasting, staff development and other corporate planning activity in support of Finance, the EVP and other executives
- Analyze complex business needs presented by the user community or clients
- Define and maintain the software and IT development process from requirements through delivery and on-going sustainment
- Coordinate with third party software vendors within the industry to integrate their applications with our web portal to ensure customers are more efficient retrieving products from the web portal without having to go to the website
- Develop schedules for application or service releases and control project by monitoring the progress of the software release and reporting status
- Perform salary administration, and direct the recruiting of new hires, consultants or replacement staff.
- Direct employee development programs for technical staff and serve as functional mentor for entire group
Confidential
Director of Information Technology
Responsibilities:
- Managed all internal IT operations and managed a data center hosting customer data of 4TB
- Supervised the software implementation of commercial products
- Reviewed and approved all designs, code and unit test plans
- Reviewed and approved all business requirements prior to endorsing a technical solution
- Coordinated with outside vendors to optimize development for teams that are geographically distributed
- Ensured the consistency and maintainability of existing applications by creating, maintaining, and enforcing standards and processes for technical work
- Participated in all hardware and software evaluations and manage vendor contracts
- Implemented a process-based approach to achieving organizational goals
- Helped start up a records management company from the ground up
- Served as HIPPA compliance officer
- Managed customer relations
- Acted as a consultant to review infrastructure problems, and re-mediated if necessary
Confidential
IT Manager
Responsibilities:
- Managed the service and support of five separate corporate entities in the Southeastern United States in an enterprise network environment with 40,000 users
- Participated actively in field work, serving as level three support for Helpdesk personnel and System Administrators
- Motivated employees and maintained quality customer service
- Managed projects and other administration functions including opening new offices, offices moves, and WAN integrations of acquired offices
- Met with vendors and negotiated contracts to assure top quality service and cost-effectiveness for current and future projected
- Met with office managers to assess individual needs of each branch
- Performed a cost analysis to ensure all needs were met cost-effectively with the highest possible rate of customer service
- Completed internal audits, analyzed and designed SOX compliance and disaster recovery methods
- Expanded proficiencies in all aspects of Active Directory, Microsoft Exchange, and Windows 2003 Sever including network configuration, troubleshooting, and data migration. Also shown a proficiency in VOIP solutions
Confidential
Senior Field Engineer
Responsibilities:
- Designed and implemented company-wide technical policies
- Designed, implemented, administered, and supported every aspect of a multi-platform WAN and several small LANs
- Provided support for PC/Server hardware, software, and networking problems such as DHCP, name resolution, and routing issues on a Novell 3.12, Windows NT, and Windows 2000 network
- Installed and maintained backup systems, fax services, e-mail services, RAID systems, files and print sharing, and SQL databases
- Installed and maintained network hardware cabling
- Maintained communications: standard phone lines, phone systems, frame relay, DSL, and modem communications
- Expanded proficiencies in Active Directory and Microsoft Exchange migration and other networking configurations
Confidential
Windows NT Workstation Support / PC Technician / Network Administrator
Responsibilities:
- Performed installation, configuration, and troubleshooting of Windows NT workstations on a banyan vines network
- Performed installation, configuration, and troubleshooting of Windows 95 workstations on Novell network
- Performed troubleshooting on hardware, network, and printing problems using DOS 6.2, Windows 3.1, Windows 95
