PROFESSIONAL SUMMARY:

• Over 7+ Years of total IT experience and over 6 years’ experience on Salesforce CRM platform as developer & administrator using Force.com, Apex and Visual Force and other web tools.
• Possess knowledge of CRM processes like Sales, Marketing, Customer Service and Customer Support, Business processes and recommended solutions to improve their processes using salesforce.com.
• Experienced in working with Salesforce developer toolkit (Apex, Visualforce, force.com IDE, SOQL and Web services).
• Experienced with customizing standard objects - Accounts, Contacts, Opportunities, Cases, Leads, Campaigns, Reports and Dashboards.
• Proficient in working with Administrative tasks like creating Custom Profiles, Roles, Users, Approvals processes, Workflows, enabling Email Services, and setting up record Sharing Rules using Organization Wide Defaults.
• Solid proficiency in designing custom objects, custom fields, role based page layouts, custom Tabs, custom reports, design of Visualforce Pages, Dashboards, Apex Classes, Controllers & Triggers, SOQL and SOSL, and various other components as per the client and application requirements.
• Experience in SFDC development using Apex classes and Triggers, Visual Force, Force.com IDE, SOQL, SOSL.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Validation rules, Reports, Dashboards, Tasks and actions.
• Experience in data migration using Import wizard, Apex Data Loader and other integration tools like Cast Iron.
• Developed SFDC Customized Reports, Dashboards and Processes to continuously monitor data quality and integrity.
• Experience in integrating Salesforce with ERP applications like SAP using Informatics-on-Demand.
• Proficiency in Object Oriented Languages like Java, JSP, Servlets and other Java technologies.
• In-depth experience in CRM business processes like Forecasting, Campaign Management, Lead Management, Pipeline Management, Order Management, Account Management, Case Management.
• Extensive experience in analyzing business requirements, entity relationships and converting to Salesforce custom objects, lookup relationships, junction objects, master-detail relationships.
• Worked on the designing of custom objects, custom fields, role based page layouts, custom Tabs, custom reports, report folders and report extractions to various formats. Design of Visual Force Pages, Snapshots, Dashboards, Apex Classes, Controllers & Triggers and various other components as per the client and application requirements.
• Used Salesforce API’s to retrieve Case information, comments and Attachments. Also posted comments from Case View to Salesforce.
• Provided the ability to download the attachments in case view app from Salesforce using individually and as archive file.
• Implemented land space (in square feet), lead analysis and approval, for potential customers like Best Buy and Walmart using Salesforce.
• Implemented a Test-Driven Development using Meteor and Velocity and integrated new iterations weekly with new UI elements.
• Ability in creating Profiles, Roles, Users, Tasks and actions, Dashboards, Reports, and Validation Rules
• Implemented and delivered projects under Agile Development Environment and Test-Driven Environments with large and small Team Projects.

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce CRM, Apex Classes, Apex Triggers, SOQL, SOSL, Visual force Pages, Components, Dynamic Components, Controllers (Custom, Extension), Apex Batch & Schedule Classes, Web Services, SOAP, REST, Partner WSDL, Chatter RESTAPI, Reports, Dashboards, Analytic Snapshots, SSO, Salesforce1, Lightning Components.

Custom Integration: Outbound Messages, Workflow and Approvals, Field Updates, Reports, Custom Objects, Custom Settings, Custom Labels and Tabs, Email Services, Role Hierarchy, Dashboards, Security Controls, AppExchange Package & Custom Application and Sandbox data loading.

Programming Languages: JAVA/J2EE, C, C++, C#, APEX, SQL, and PL/SQL

Operating Systems: Windows NT, XP, Vista, 7, 8, Windows Server 2003/2008, Unix

Web Technologies: JavaScript, JQuery, HTML, XML, CSS, JSON, JSP, ASP.NET, SOAP, REST, Ajax, Bootstrap, Angular JS.

Web Technologies: IDE and ToolsEclipse, Force.com Eclipse IDE plug-in, Force.com GUI, Apex Data loader, Force.com Apex Explorer, Force.com Excel Connector, Jira, TOAD, Tableau

PROFESSIONAL EXPERIENCE:

Confidential, Georgia

Sr. Salesforce Developer/Administrator

Responsibilities:

• Worked with functional leads to transform and develop new requirements into design, implementation.
• Working Knowledge on Service Cloud, and Apex Programming on Force.com Platform.
• Involved in data migration and integration using Data Loader.
• Worked in Administration, Configuration, Implementation and Support of sales force CRM.
• Extensive experience in lead case management (Web-to-Lead, Email-to-Case).
• Experience working with Salesforce.com sandbox and production environments.
• Worked with Visual Force Pages, Custom Controllers, Extension Controllers, Apex Coding, Apex Batches, Apex Web Services, App Exchange deployment, Apex Classes and Apex Triggers.
• Scheduling Apex jobs for processing large records.
• Unit and integration testing for new requirements and get the UAT from the business owner.
• Created Profiles and Roles based on Organizational role hierarchy, implemented Record-Level and Field-level security and configured their sharing settings.
• Worked on various Salesforce objects like Accounts, Contacts, Leads and Opportunities.
• Designed junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation leading to effective Web-to-Lead communication with customers and partner portals.
• Used SOQL & SOSL with in Governor Limits for data manipulation needs of the application using Workbench.
• Developed Test Methods using proper controls & syntax and experience in writing unit test cases.
• Experience with managing the complex data Experience in Integrating App Exchange Applications with Salesforce Application management using Force.com Plug-in & Eclipse IDE in Sandbox and Production Environments.
• Building modular web applications using components MeteorJS,
• Worked on configuration, security and security controls aspects of Salesforce
• Created various custom Reports and Dashboards as per the customer requirements.
• Worked on Record Types, Validation Rules, and Page Layouts to expose relevant data to the proper users.
• Involved in Salesforce Application Setup activities and customized the apps to match the functional needs of the organization.
• Integrated the SOAP and Rest based Web Services for extracting the data from external systems to display in the pages of salesforce.com.
• Provided support for ongoing Salesforce maintenance by reviewing trace logs, developing action plans and other administration services including periodic data cleansing, workflows and approvals.

Environment: Saleforce.com platform, Apex Language, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Security Controls, Sandbox data loading.

Confidential, Georgia

Sr.Salesforce Developer/Administrator

Responsibilities:

• Interacted with various business team members to gather the requirements and documented the requirements.
• Developed sales and marketing apps on Salesforce.com platform using CRM Process.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend and Visual-Force pages as user interface.
• Used Sales Force Automation (SFA) for Sales Lead Management, Account and Contact Management and Approvals and Workflow.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports and Dashboards.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and Visual Force Pages.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, SOSL, SOQL, Sales Cloud, Sales Cloud, Data Loader, HTML, Java Script, Eclipse IDE, Windows 7

Confidential, New York

Salesforce Developer/ Admin

Responsibilities:

• Involved and interacted with various business user groups for gathering the requirements for CRM implementation.
• Managed Users, Public Groups, Profiles, and Roles within the Salesforce CRM; this involved designating access to the applicable user within the user hierarchy.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Created Formula Fields, Validation Rules, Workflow and Approvals for the flexibility and functionality of force platform application.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components.
• Used Force.com Eclipse IDE plug to develop the Classes and Triggers.
• Developed different VisualForcePages to suit to the needs of the application using different Visualforce components.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects. Used it to read, extract and load data from comma separated values (CSV) files.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Reports and Dashboards.
• Defined Lookup and Master-Detail relationships on the objects and created junction objects to establish connectivity among objects.
• Developed Complex Reports and Dashboards using HTML, PDF, Apex, Visualforce page and mail merge.
• Built Apex Classes and Apex Triggers implementing SOQL statements within Eclipse to manage interaction with the database.
• Customization, Configuration and maintenance of sales and service clouds.
• Performed the role of support engineer for the internal users and helped them in getting used to the application, generated reports and saved them for further access to the users.
• Created and used Email templates in HTML and Visual force.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Administrated and monitored the company’s Salesforce CRM application.
• Performed Unit testing of completed modules.
• Involved in writing Test Classes for the developed apex classes to test business logic and maintain code coverage above 75%
• Worked with end users during User Acceptance Testing (UAT) and fixed defects in time.

Environment: Saleforce.com platform, Apex Language, Apex Triggers, Visualforce (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Web Services, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential, Florida

Salesforce Developer/Administrator

Responsibilities:

• Performed the role of Salesforce Developer and Administrator in the organization.
• Responsible for Customization of various salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports and Dashboards.
• Implemented Web-to-lead to track and solve leads from the company website.
• Created different workflow rules and Approvals for various campaign processes.
• Designed, and developed the Custom objects, validation rules, Page layouts, Custom tabs, Components, VisualForce Pages to suit to the needs of the application.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Have used Point and Click development concepts and gained knowledge on Point and Click.
• Used Master-Details, lookups, and many-to-many relationships with Junction Objects.
• Integrated with PeopleSoft FT at the back end with Salesforce as User Interface and it is a bi-directional integration using Informatica on demand.
• Performed data migration into Salesforce application using apex data loader through CSV files.
• Imported accounts and contacts data through Import Wizard.
• Configured and customized the Apttus CPQ to automate the CPQ process on Force.com platform.
• Created and deployed Several Reports using salesforce.com platform.
• Installed Salesforce AppExchange Apps, configured and maintained user security permissions in compliance with organizational needs.
• Performed detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like VisualForce, Force.com IDE.
• Developed and configured various Reports for different user profiles based on the need in the organization.
• Participated in the training sessions provided by the Salesforce team and support end users.
• Used the sandbox for testing and deployed it to production.

Environment: Salesforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Security Controls, Sandbox data loading, Force.com IDE, Windows 7.

Confidential, Mississippi

.Net Developer

Responsibilities:

• Designing User Interface of the application in C#.NET using Visual Studio 2008.
• Designed the Use Case, Class, and Sequence Diagrams using Vision.
• Created Service that runs monthly and quarterly using VB.NET.
• Created custom validations using Java script for Client-side validation.
• Implemented the project using ASP.NET, C#.NET and back-end database as SQL Server2008.
• Involved in consuming Web Services and invoking them by using XML SOAP and WSDL tool for creating proxy classes.
• Building User Controls, Custom Controls to be used in the project.
• Used ADO.NET for database connectivity.
• Created Maintenance screens to Add/Modify/Delete using Data grids, Data Readers and Datasets.
• Extensively used ASP.NET/HTML/CSS/JavaScript/AJAX to develop Web applications using Visual Studio 2008
• Implemented input validation using the ASP.NET Input Validation Controls.
• Extensively used View State, Session State.
• SQL scripts for designing Tables, Stored Procedures and Views using PL/SQL.
• Managing Database Schema, Schema Binding.
• Used Enterprise Library application block for data access, data entities, exception handling
• Created the reports using SSRS.
• Consuming Financial Api for TaskBook financial software.
• Consuming MailChimp Api for email marketing.
• Consuming Amazon Web Api
• Used Log4Net for storing the log information.
• Participated in Integration Test, Functional Test, Load Test.
• Involved in preparation of the Design Document, Unit Test Plan and Unit Test Cases.
• Reduced the integration bugs, improve the team work using continuous integration.
• Involved in resolving various deployment and post production issues.

Environment: Windows XP Professional, SQL Server 2008, .NET Frame Work 2.0/3.5, Visual Studio 2008, VB.NET, C#.NET, ASP.Net 2.0, Vision, Java Script, HTML, CSS, AJAX, XML,XSL, AngularJS¸Web Services, N Unit, Enterprise Library, VSS, SSRS.