Sales Executive Resume Dallas, TX - Hire IT People

SUMMARY:

PROFESSIONAL EXPERIENCE

Confidential, Dallas, TX

Sales Executive

Responsibilities:

My main responsibility is to aggressively uncover new business by engaging with clients via telephone and email.
nurture existing relationships by offering solutions and solving problems for diverse shipping needs.
Build, maintain and manage account relationships
Effectively utilize Salesforce.com for client prospecting and pipeline management.
Use multiple applications and software to manage daily operational tasks such as account management, invoicing, and overall client platforms.
Operations and Logistics
Profile and analyze accounts to overcome any objections and generate quality opportunities
Present the value services to prospective and existing clients
Build own book of business and generate leads
Collaborate with internal departments to ensure world class customer service on every aspect

Confidential, Richardson TX

Sales & Marketing Customer Support Lead

Responsibilities:

Confidential, Des Moines, IA

Subjects Matter Expert

Responsibilities:

Sales Coordinating
Analyzed the scope & tested out cases
Customer Service & support for client; utilized multiple software applications simultaneously to identify problems & offer solutions
Built Rapport
Account Management
Administrative Duties
Assisted CSR’s
Developed client-facing materials and delivered training to company field and service associates
Marketing Solutions
Held meetings/Conference Calls

Confidential

Technical Support Representative

Responsibilities:

Troubleshooting via phone and also email
Federal devices (DL Printers, Fingerprint scanners, Admin Laptops, TSA Pre-check, DL Sites, Enrollment)
Inbound/Outbound calling
Customer Service
Sales and Marketing
Social Media
Answering any questions or concerns employees or applicants may have
De-escalation of situations at hand
Troubleshooting, Remote connectivity, Help desk, Dispatch, Password Resets, Account unlocks, Software upgrades, Application installments, Active Directory, VPN connections
Field Technician communication
HOH Ticketing System, Microsoft Ticketing system (IR Tickets), Excel, Outlook, Microsoft Office
Use of Bomgar and DSP for remote connectivity
Dispatch

TECHNICAL SKILLS

Sales Coordinating
Analyzed the scope & tested out cases
Customer Service & support for client; utilized multiple software applications simultaneously to identify problems & offer solutions
Built Rapport
Account Management
Administrative Duties
Assisted CSR's
Developed client-facing materials and delivered training to company field and service associates
Marketing Solutions
Held meetings/Conference Calls
Understanding client needs and offering solutions and support
Researching potential leads from business directories, web searches, or digital resources
Closing sales and working with client through closing process
Meeting or exceeding annual sales goals.
Meeting all quotas for cold, active, inactive calls, appointments, and interviews
Maintaining a pipeline of all sales administration using CRM software