SUMMARY:

Professional in a multi - industry including Credit Card, Health Care, Government, and Entertainment with a wide range of experience in Business Architecture and Business Process Modeling. Ability to work on own initiative and as part of a team. Proven leadership skills involving managing, developing and motivating teams to achieve organizations’ objectives. Effective communication, analytical, design and problem solving skills

SPECIALTIES

DCO Expert, Product Owner, Business Analysis, Project Management, Call Center Applications, Confidential (Computer Telephony Integration), Business Consulting and . Thorough understanding of Business Process Modeling using PRPC (PegaRules Process Commander) software, Pega CPMFS and CPMHC.

SKILLS:

Proficient in MS Office Suite, MS Visio, and other software applications

Project Management skills

Fluent in Arabic language

EXPERIENCE:

Confidential, Trenton, NJ

Pega Lead Business Architect

Responsibilities:

• Gather requirements and develop related use cases directly into the Pega Requirements and Specifications rules
• Work with the Pega LSA and the technical team throughout the project life cycle using DCO. Establish the Case Types, Stages and Steps, and the process flow for the assigned application
• Educate the business team about the Dynamic Case Management, Assignments, Workbaskets, Worklists, SLAs, and various aspects of the Pega application
• Help the QA team to write and review the test plans and scripts

Confidential, Virginia Beach, VA/Atlanta, GA

Pega Lead Business Architect

Responsibilities:

• Provide process flow diagrams, use cases, and other artifacts for application that supports several intake case types including Referral/Authorization - Utilization Management (UM), Case and Disease Management (CM/DM), Appeal, and Grievance requests
• Develop sprint planning based on MVP requirements and obtain agreement with the business stakeholders
• Conduct internal walkthrough use case and process flow review sessions with the development team after business sign off
• Approve developed work during playback sessions and conduct the same with the business owners
• Evaluate. Groom, and prioritize back log items for future sprint delivery plans
• Act as the source of information for the IT team, and the liaison between the IT team, the business team, and management

Confidential, Phoenix, AZ

Product Owner

Responsibilities:

• Conduct DCO sessions for one of the high visibility projects with the Pega team
• Interact with the Confidential leadership and SMEs to firm up and agree on the product MVP and release delivery features
• Identify MVP features and priorities and assign to Sprints and Iterations based on the complexity and customer value of each user story
• Own the product user stories, elaboration, and assist the team in creating tasks assigned to the development team
• Participate in the product architecture design with the Lead System Architect and the development team

Confidential, Columbus, GA

Pega Lead Business Architect/Web Product Consultant

Responsibilities:

• Provide leadership for the Pega Integration, Headless, and Reporting team. Responsible for setting priorities among competing requirements and insure team utilized at full capacity in an Agile, SCRUM environment
• Lead elaboration sessions for high visibility payment systems to provide process flow and automation using Pega 7.1
• Develop functional requirements, specifications, use cases, and process flows and create the associated Application Specification rules in Pega Rules Process Commander (PRPC)
• Participate in the architecture design and configuration of the application to allow clients to control the system behavior in Omni channel, multi-tenant environment
• Lead the Confidential (Computer Telephony Integration) implementation team to define the configuration and integration requirements of various Confidential ACD with PegaCall functionalities
• Consult with clients to ensure awareness of Web self-service industry best practice to aid clients in site configuration and customer service decisions
• Lead a team responsible for implementing a Multitenant environment and translate security policies and guidelines into PRPC rules

Confidential, Orlando, Florida

Senior Business Analyst

Responsibilities:

• Analyze user stories, business processes, wireframes, data models, and related artifacts in a multi-platforms for Confidential project
• Gather business requirements from multiple business owners and stakeholders within The Confidential company
• Develop use cases and process diagrams for end-to-end business process for eCommerce applications, Media storage systems, and Guest Support systems including guest communication
• Participate in design and architecture sessions using Service Oriented Architecture framework (SOA)
• Work closely with the testing and quality assurance teams to assess risks and dependencies and ensure timely delivery
• Being part of the leadership and decision-making of the magical Confidential team

Confidential, Ontario

Senior Consultant

Responsibilities:

• Provide End-to-end business analysis on a large conversion project for all Confidential legacy systems using SDLC development methodology
• Gather business requirements in a clear and concise document to be basis for gap analysis, design, development, and testing of system enhancement
• Develop use cases for each enhancement for use and re-use in the development process
• Responsible for all aspect of the project including conversion strategy, design solution. Testing. Change Requests, UAT activities and post conversion warranty activities with adherence to RUP methodology; Rational Unified Process phases (Inception, Collaboration, Construction and Transition)
• Provide gap analysis to all functionalities existing on the legacy systems including Object Oriented (OO) JAVA Centric servicing modules used in Marketing, Sales, CRM, Collections, and Disputes activities
• Create and develop high quality deliverables across all project phases (inception through user acceptance testing).
• Familiarity with industry standard methodologies such as: SDLC, RUP, SCRUM and capability to communicate its policies and procedures to clients, teammates and partners.

Confidential

Senior Business Analyst

Responsibilities:

• Provide face to face business consultation and functional solution to new clients converting or migrating to VisionPLUS; the First Data processing system.
• Help clients to design new business plans, and review their existing ones to identifying bottlenecks and inefficiencies to streamline their business process
• Expert in many aspects of the credit card processing including Account Acquisition, Authorization, Card Processing, Disputes and Chargeback, and Collection models.
• Provide to clients and colleagues on VisionPLUS suites of applications
• Research and investigate issues that may arise during conversion/implementation plan sessions to provide solution and/or workaround processes that are acceptable to clients
• Provide functional solutions to existing clients for their specific enhancement requirements

Confidential, Maitland, FL

Business Analyst

Responsibilities:

• Provide Gap analysis to clients and prospects and identify opportunities associated with conversions and implementations
• Offer functional solutions and design to projects based on internal and external clients’ business requirements
• Provide to clients and colleagues on VisionPLUS applications
• Review QA test plans and technical specifications to make sure they conform to the respective functional specification
• Help QA testers achieve successful execution of test plans